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Summary of reviewsHotel New Moustache generally receives positive reviews from its guests with many highlights across various aspects of the hotel. Located approximately 20-30 minutes on foot from Shizuoka Station, the hotel compensates for this distance with its proximity to a bustling shopping street and a convenience store. The peaceful residential setting and some rooms offering picturesque views of Mount Fuji further add to its allure, making it a preferred choice for business travelers and those seeking tranquility away from the downtown noise. However, guests should note that parking is off-site and requires a walk from a nearby coin parking.
Guests appreciate the spacious and clean rooms, furnished with essential amenities such as kettles, refrigerators and air conditioning. Despite some older furniture and minor drawbacks like noisy air conditioning, the rooms are comfortable, affordable and suitable for larger groups. Shared bathrooms, noted for their cleanliness and good maintenance, effectively compensate for the lack of en-suite facilities.
Cleanliness is a standout feature at Hotel New Moustache. The facilities, including both shared and private bathrooms, are meticulously maintained with daily cleaning routines ensuring high standards of hygiene. Modern and renovated facilities contribute to the overall sense of cleanliness and comfort.
The staff at Hotel New Moustache receive praise for their friendliness, politeness and helpfulness. While the check-in and check-out processes are mostly autonomous and staff presence during nighttime and early morning hours is minimal, guests appreciate the detailed assistance they receive when staff are available. The café staff are also notable for their kindness and accommodating nature.
Overall, Hotel New Moustache is highly regarded for its clean and comfortable accommodations, friendly staff and convenient amenities, despite some minor inconveniences related to its location and autonomous service processes.
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