InfoSummary of reviewsFortune Resort Grace, Mussoorie, part of the ITC Hotels Group, is highly regarded among visitors for its prime location in the heart of the city. Positioned near Library Chowk and a short stroll from Mall Road, the hotel offers easy access to Mussoorie's main attractions, providing guests with stunning views of the valley and sunrise. The convenient location enhances the vibrant local atmosphere and ensures quick access to popular spots with ample parking facilities.
The resort's breakfast buffet caters to diverse tastes and dietary needs, garnering positive remarks for its delicious and varied offerings each morning. Guests appreciate the effective room service, which accommodates early risers with options as early as 3 AM. Despite some minor critiques regarding flavor and variety, the breakfast experience is generally satisfactory, with many praising the promptness of service.
Rooms at Fortune Resort Grace are often described as comfortable, clean, and beautifully decorated, creating a pleasant ambiance for guests. The valley view rooms are particularly highlighted for their marvelous vistas, while the presidential suite is noted for its spaciousness, making it ideal for families or groups. Although some guests find room size and bathroom conditions less than adequate, the comfortable beds contribute to a restful night's sleep, making the hotel a preferred choice for those who prioritize location and comfort.
Cleanliness at the resort is frequently praised, supported by a courteous and helpful staff that enhances overall guest satisfaction. While some improvements regarding bedlinen freshness and toilet cleanliness are suggested, the high standard of service from the staff remains a standout feature.
The hotel's staff is consistently recognized for their politeness, friendliness, and exceptional service, often going the extra mile to ensure a memorable stay. Specific individuals like Kushal and Nisha receive accolades for their helpfulness, offering travel tips and efficient service, respectively. The front office staff is noted for thoughtful suggestions and efficiency, helping enhance guest exploration of nearby attractions. Although suggestions for restaurant staff improvements exist, their dedication and effort are appreciated. Overall, the courteous and cooperative nature of the staff significantly contributes to Fortune Resort Grace being recommended as an excellent choice for travelers seeking a welcoming experience in Mussoorie. Show more
