Naples, Via Firenze 61 piano 240.854045,14.270551(Show on Map)
4.5
Rated
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesSun, 11 Oct - Mon, 12 Oct11 Oct - 12 Oct
1 Room2 Guests
Info
Summary of reviews
Summarized by AI
Hotel Crisari receives commendation for its prime location near Napoli Centrale station, offering superb access to transportation hubs that make travel within the city and beyond convenient. This strategic position is ideal for travelers valuing proximity to public transport, shops and the city center. Despite some guests finding the surrounding neighborhood rough and noisy, the hotel's location remains a key highlight.
The hotel's breakfast offerings, however, seem to cause dissatisfaction. Guests frequently report inconsistencies with breakfast either not provided as advertised or incurring unexpected costs. Such issues underline the need for the hotel to improve transparency and delivery regarding its breakfast service.
The rooms at Hotel Crisari receive mixed reviews. Positive feedback appreciates the modern renovations, cleanliness and amenities like air conditioning and balconies. However, problems with maintenance, cleanliness and noise are recurrent complaints. Some guests have noted dirty linens, unpleasant odors and ineffective soundproofing. The lack of basic amenities further detracts from the overall experience, though the newly renovated rooms and affordability contribute positively for budget-conscious travelers.
Cleanliness at Hotel Crisari is another mixed aspect. While a portion of guests found the rooms and bathrooms clean, significant concerns about dirty linens, mold and dust are prevalent, indicating the need for more consistent housekeeping standards.
Staff reviews are varied with cleaning staff often praised for friendliness and helpfulness. The owner, Christian, is noted for being responsive. However, the absence of on-site reception staff creates challenges, leading to frustrations over delayed responses and the occasional unprofessional conduct.
Internet connectivity at the hotel garners split opinions. While some guests enjoy robust Wi-Fi, others face issues with reliability and functionality, something crucial for those needing consistent internet access.
Guests with cars benefit from a nearby parking lot, Garibaldi, offering secure parking at varying costs. While the hotel lacks its own parking facilities, this nearby option provides manageable parking solutions for travelers.
For families, Hotel Crisari offers activities for children but raises safety concerns due to its busy and occasionally unsafe neighborhood. Families are advised to bring necessary amenities as many basics are not provided.
Beds at the hotel evoke strong reactions, both positive and negative. Some guests find the beds comfortable, praising the mattresses and linens. However, numerous complaints about creaky, uncomfortable and poorly maintained beds suggest a significant inconsistency in sleep quality.
In summary, Hotel Crisari stands out for its excellent location and affordability but falls short in areas like breakfast offerings, cleanliness, maintenance and bed quality. The staff experiences are mixed with some guests praising their helpfulness while others encounter responsiveness and communication issues. For budget travelers prioritizing convenience and location, Hotel Crisari may offer a satisfactory stay despite its imperfections.
Categories
Family
Parking
Cheap
Small
Room Types
Double Room with BalconyThis air-conditioned double room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views. The unit offers 2 beds.
Double Room with BalconyThis air-conditioned double room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views. The unit offers 1 bed.
Double Room with BalconyThis air-conditioned double room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views. The unit has 1 bed.
Double Room with BalconyThis air-conditioned double room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views. The unit offers 1 bed.
Double Room with BalconyThis air-conditioned double room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views. The unit has 1 bed.
Standard Single RoomThe unit offers 1 bed.
Economy Double RoomThe unit offers 1 bed.
About HOTEL CRISARI
Registry or License or Notification Number: 15063049EXT4868, IT063049B4KZNZNCVW
Guest Reviews
4.5
Rated
Review Summaries
Summarized by AI
Location
Hotel Crisari is lauded for its prime location, making it an exceptional choice for travelers who prioritize proximity to transportation hubs. Nestled just steps away from Napoli Centrale station, it offers superb access to both surface and underground transportation. This strategic position connects guests conveniently to the city center, public transportation, supermarkets and fast food outlets.
While many reviews highlight the hotel's proximity to Garibaldi station and its ease of access to the city center and main attractions, it’s also noted for being a great starting point for further travel, whether for catching a train or a shuttle to the airport.
However, despite the convenience, the surrounding neighborhood has drawn mixed reactions. Some guests felt the area was unsafe and marginal, describing it as rough, dirty and noisy. The building itself, situated on the second floor and resembling a residential property, added to some guests' discomfort.
Overall, Hotel Crisari is praised for its excellent, strategically beneficial location, ideal for those needing quick access to trains and the city’s core. Yet, potential guests should be mindful of the neighborhood's mixed reviews.
Breakfast
Hotel Crisari's breakfast situation appears to have sparked consistent discontent among its guests. Many report that despite breakfast being advertised and included in the price, it was either not provided or came with unexpected additional costs. Some guests mentioned being told that breakfast could be purchased, only to find this not to be true upon arrival. Instances of having to eat on the floor on a blanket underscore the dissatisfaction. Others noted that when breakfast was available, they were redirected to a nearby bar where they had to pay extra, sometimes feeling overcharged compared to the actual menu prices at the bar. These reviews highlight a need for the hotel to address transparency and delivery of their breakfast offerings.
Rooms
Hotel Crisari's rooms present a mix of newly renovated comfort and some notable drawbacks. Many guests praised the recent renovations, describing the rooms as nice, clean and featuring modern amenities like air conditioning and spacious balconies. The decor and overall aesthetic improvements have been appreciated, showcasing cozy, quiet and beautiful accommodations.
However, the experience isn’t uniformly positive. Several reviews highlighted issues with cleanliness, mentioning dirty rooms, stained sheets and the presence of hairs on the bedding. Some rooms emitted unpleasant odors, possibly from cigarettes or mildew and occasionally, insect infestations were noted. Maintenance seems to be a recurring concern; frequent mentions of leaking toilets, broken shower facilities and exposed pipes indicate ongoing construction and incomplete repairs.
Soundproofing appears significantly lacking with many guests reporting that walls are thin, allowing for disturbances from nearby rooms and the street outside. The lack of basic amenities such as bedside tables, chairs, waste bins and toiletries like soap and toilet paper was also frequently noted.
Despite these issues, for those prioritizing location and affordability over luxury, Hotel Crisari could be a viable option. It is situated conveniently close to the central station, surrounded by a variety of shops. The combination of reasonably clean, newly renovated rooms with the hotel's strategic location makes it a decent choice for budget-conscious travelers willing to overlook the imperfections.
Beds
Guest reviews about the beds at HOTEL CRISARI reveal a mixed experience. On the positive side, several guests remarked that the beds were comfortable with some highlighting that the bed mattresses were very comfortable or that they had nice, comfy beds and pillows. There were mentions of clean sheets and at least one guest found the bed sufficient for sleep. However, these positive notes are overshadowed by an overwhelming list of negative feedback.
Many guests were dissatisfied with the bed conditions, citing issues such as beds creaking, uncomfortable and worn-out mattresses and even beds with blood stains. Several commented on the beds being too hard, comparing them to rocks or too small to accommodate guests properly. The bedding was often criticized for being dirty, smelly and low quality with mentions of bed sheets containing stains and pillows that were uncomfortable and dusty. Additionally, there were repeated complaints about mattresses being old, deformed, sagging and even broken with visible springs, resulting in an uncomfortable sleeping experience.
The general consensus from the reviews indicates significant inconsistencies in bed quality at HOTEL CRISARI with comfort levels varying drastically from one room to another.
Cleanliness
Hotel Crisari has garnered mixed feedback regarding its cleanliness from guest reviews. While some guests praised the hotel for having clean rooms, bathrooms and new interiors, the majority of comments highlighted significant cleanliness issues. Numerous reviews pointed to dirty linens, stained towels and unclean, moldy bathrooms. Complaints were frequent about dust, unpleasant smells and unsanitary conditions. Several reviews mentioned broken amenities such as shower doors and toilets, adding to the overall dissatisfaction with cleanliness. Despite some friendly and helpful staff members and occasional reports of clean spaces, the hotel's cleanliness seems to be a recurring problem that needs attention.
Staff
The staff dynamics at HOTEL CRISARI have garnered mixed reviews from guests, painting a varied picture of guest experiences. On the positive side, the hotel's cleaning staff are frequently highlighted as kind, understanding and incredibly helpful. One cleaning lady, in particular, stands out for her friendliness, often praised as AAAAWESOME and even assisting guests with tasks such as finding a taxi. The owner, Christian, also received commendations for being available, responsive and ensuring smooth check-ins, often communicated effectively through WhatsApp.
However, the hotel’s apparent lack of on-site staff has been a point of frustration for many guests. There is no receptionist present, leading to difficulties with check-ins and unaddressed complaints. Some guests had to wait extensive periods for responses from the staff or the owner, often needing to call Mr. Christian themselves. Furthermore, there were several instances where staff were described as rude, unprofessional and incapable of adequately communicating in English or Italian.
Overall, while the cleaning staff and the occasional attentiveness of the owner add positive notes, the inconsistent presence and professionalism of the staff appear to overshadow these moments, leading to a mixed and rather polarized guest experience at HOTEL CRISARI.
Wi-Fi
Hotel Crisari offers guests a varied experience when it comes to internet connectivity. Some visitors have enjoyed the benefit of free Wi-Fi during their stay, alongside a powerful and fast 4G internet service. On the other hand, several reviews highlight consistent issues with Wi-Fi availability and functionality. Some guests reported that the Wi-Fi worked well initially but didn't sustain its performance throughout their stay. Others noted that the router was broken, leading to no internet access at all. Given these mixed experiences, those needing reliable internet might want to consider these factors when planning their stay.
Parking
Hotel Crisari benefits from its proximity to convenient transportation options, including a bus to the airport. While the hotel itself does not offer parking, guests can find solace in the availability of a nearby parking lot called Garibaldi. This secure lot allows travelers to leave their cars in safe hands and enjoy peace of mind. Though not free, the parking options range from 5 euros to around 30 euros per day, offering varied pricing to suit different budgets. Despite the lack of on-site parking, the close access to the Garibaldi lot can make stays more manageable for those traveling with a vehicle.
Family
Hotel Crisari offers a notable range of activities specifically designed for kids. However, it's important to be cautious due to the hotel's location in a busy and unsafe neighborhood, which poses potential safety concerns. Families should also be prepared to bring all necessary amenities from home, as basic items like soaps are not provided. While the hotel caters to young and older children in terms of activities, guests have expressed concerns about the overall safety of the area for solo travelers and families. It may not be the ideal choice for those looking for a secure and family-friendly environment.
FAQ
No, HOTEL CRISARI doesn't have any pool.
No, a spa isn't available at HOTEL CRISARI.
No, HOTEL CRISARI doesn't allow dogs.
Yes, parking facilities are available at HOTEL CRISARI.
