Palazzo Turchini
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Summary of reviewsPalazzo Turchini is centrally located in Naples, providing guests with easy access to prominent attractions, public transportation and a variety of dining and leisure options. The strategic location makes it ideal for exploring the city's landmarks and taking ferry trips to nearby islands.
The breakfast experience is a highlight, offering a delightful selection of both sweet and savory dishes on the rooftop terrace, which provides stunning views. Guests appreciate the varied and high-quality buffet and while there are occasional concerns about the variety, the overall dining experience is well-liked with special mention of the great coffee and attentive breakfast staff.
Room experiences vary with many guests praising the cleanliness, comfort and modern furnishings of the executive rooms. However, some rooms are reported to be smaller with maintenance issues and noise from the street. Despite the mixed reviews, the hotel maintains a generally good standard of cleanliness.
The staff at Palazzo Turchini stand out for their friendliness, professionalism and exceptional service. Special mentions of helpful staff members indicate that the team goes above and beyond to ensure a pleasant stay, contributing significantly to the hotel's charm.
Wi-Fi service is generally strong in public areas but can be weak in the rooms. Parking is a challenge due to the lack of on-site facilities, but nearby garages provide alternatives, albeit at a higher cost.
Families find the hotel accommodating with spacious connecting rooms and a welcoming atmosphere for children. The beds receive mixed reviews with some guests finding them comfortable while others complain about hard mattresses and small sizes.
While officially a four-star hotel, some guests feel that Palazzo Turchini does not entirely meet the expectations of this rating, mainly due to issues with room size, cleanliness and amenities. However, the hotel's central location, friendly staff and overall comfortable atmosphere contribute positively to the guest experience.
In terms of accessibility, Palazzo Turchini is well-equipped to cater to guests with disabilities, offering accessible facilities and supportive staff.
Overall, Palazzo Turchini provides a comfortable and convenient stay with certain areas of improvement, particularly in room maintenance and amenities, to fully align with its four-star rating.
Categories
The breakfast experience is a highlight, offering a delightful selection of both sweet and savory dishes on the rooftop terrace, which provides stunning views. Guests appreciate the varied and high-quality buffet and while there are occasional concerns about the variety, the overall dining experience is well-liked with special mention of the great coffee and attentive breakfast staff.
Room experiences vary with many guests praising the cleanliness, comfort and modern furnishings of the executive rooms. However, some rooms are reported to be smaller with maintenance issues and noise from the street. Despite the mixed reviews, the hotel maintains a generally good standard of cleanliness.
The staff at Palazzo Turchini stand out for their friendliness, professionalism and exceptional service. Special mentions of helpful staff members indicate that the team goes above and beyond to ensure a pleasant stay, contributing significantly to the hotel's charm.
Wi-Fi service is generally strong in public areas but can be weak in the rooms. Parking is a challenge due to the lack of on-site facilities, but nearby garages provide alternatives, albeit at a higher cost.
Families find the hotel accommodating with spacious connecting rooms and a welcoming atmosphere for children. The beds receive mixed reviews with some guests finding them comfortable while others complain about hard mattresses and small sizes.
While officially a four-star hotel, some guests feel that Palazzo Turchini does not entirely meet the expectations of this rating, mainly due to issues with room size, cleanliness and amenities. However, the hotel's central location, friendly staff and overall comfortable atmosphere contribute positively to the guest experience.
In terms of accessibility, Palazzo Turchini is well-equipped to cater to guests with disabilities, offering accessible facilities and supportive staff.
Overall, Palazzo Turchini provides a comfortable and convenient stay with certain areas of improvement, particularly in room maintenance and amenities, to fully align with its four-star rating.
Boutique-style Hotel
This hotel offers a blend of historic charm and modern amenities, providing a comfortable and stylish stay. Its central location and well-appointed rooms make it a great base for exploring Naples' cultural attractions.
4-Star Hotel
Situated in a central area, this hotel offers comfortable rooms and easy access to city attractions. It provides the standard quality and equipment expected of a 4-star property.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
About Palazzo Turchini
License: 15063049ALB0922, IT063049A18BGUPCD5
Guest Reviews
Location
The proximity to public transport means commuting within Naples and embarking on ferry trips to nearby islands like Capri is exceptionally convenient. Additionally, the area surrounding the hotel is replete with restaurants, bars and shops, offering guests a wealth of dining and leisure options.
The Palazzo Turchini's superb location stands out as a primary advantage, ensuring that every corner of Naples is readily accessible and all points of interest are just a stone's throw away.
Breakfast
The quality of the food stands out with terms like "excellent," "wonderful," and "delicious" frequently used. Guests frequently mentioned the rich and abundant offerings, including hearty options and high-quality products. The coffee, especially, was singled out for being great. The inclusion of breakfast with the room price is seen as an added bonus and the opportunity to dine on the terrace with scenic views further enhances the appeal.
While the majority of reviews are positive, noting helpful and friendly breakfast staff who contribute significantly to the pleasant dining experience, some guests felt that the variety could be improved. There are occasional mentions of limited choices in egg dishes and cereals and a few reviewers noted that the spread did not always meet their expectations of a 4-star hotel.
Overall, the breakfast experience at Palazzo Turchini is praised for its variety, quality and the charming setting. The minor criticisms about variety and arrangement do not overshadow the generally favorable impressions. Whether enjoying a hearty spread or simply taking in the view from the terrace, breakfast at Palazzo Turchini is a well-regarded part of the stay.
Rooms
However, several reviewers pointed out that some rooms are on the smaller side with tiny bathrooms and limited natural light. Noise from traffic or thin walls was a recurring issue for rooms facing busy streets. Guests also highlighted issues like outdated furniture and occasional maintenance problems, such as broken bathroom doors or poorly designed sinks. Some felt that the room size and decor did not meet the expectations for a 4-star hotel and a few rooms suffered from dampness or musty smells.
While the hotel generally maintains good cleanliness standards, there were isolated incidents where rooms were not cleaned to the guests' satisfaction. To sum up, Palazzo Turchini's rooms are generally comfortable and clean with some excellent modern features, but they could benefit from renovations and better noise insulation to fully meet 4-star hotel standards.
Beds
However, not all guests shared this sentiment. A common complaint was that the mattresses were too hard, which detracted from the overall comfort for some. Additionally, several guests noted that double beds were often made up of two single mattresses pushed together, leading to a noticeable gap in the middle. Issues with small bed sizes, low-quality bed linens and the absence of blankets were also reported, leaving some guests feeling a bit cold during the night.
Despite these drawbacks, the hotel's central location and the comfort of the rooms themselves were appreciated by many. While the bed quality may vary, Palazzo Turchini still offers a generally comfortable stay for those who prioritize location and room amenities.
Cleanliness
However, not all experiences were flawless. Some guests noted that cleanliness needed improvement in certain areas with issues such as dusty surfaces, stained and smudged areas and unwashed floors being mentioned. A few reviews highlighted specific problems with the bathrooms, noting they could be cleaner and occasionally pointing out neglected areas. Additionally, occasional smells of dampness in some rooms and minor cleanliness lapses were reported. Overall, while Palazzo Turchini generally maintains a good standard of cleanliness, there are sporadic issues that suggest room for improvement.
Staff
Mario and Paolo at the front desk receive special mentions for their helpfulness and welcoming demeanor, making check-ins and other guest requests seamless. The reception team, including Maura who speaks perfect English, provides excellent assistance, ensuring that all needs and queries are promptly addressed.
The breakfast staff, notably individuals like Evelina and Martina, create a friendly and warm atmosphere each morning. Their attentive service and hospitality are highly appreciated with guests particularly enjoying how they accommodate families and children during breakfast.
Throughout their stay, guests find the overall level of attention and service to be exceptional, marking the staff as not only courteous and professional but also genuinely caring and approachable. Despite cases where some staff might be a bit less forthcoming, the overwhelming sentiment is one of satisfaction and praise.
In summary, staying at Palazzo Turchini means experiencing top-notch service from an articulate, attentive and genuinely welcoming team, ensuring any traveler a memorable and comfortable visit.
Wi-Fi
Parking
Family
The staff at Palazzo Turchini receive high praise for being friendly and especially considerate towards children, ensuring a welcoming atmosphere for families. The hotel's accommodations are noted as being family-friendly and the staff's attentiveness to guests' needs, including those traveling in larger family groups, is consistently commended.
Overall, Palazzo Turchini stands out for its family-oriented services and facilities that cater well to those traveling with children, ensuring a pleasant and seamless stay for all ages.
4 Star
The size of the rooms has also been a point of contention with some guests describing their accommodations as cramped and expressing disappointment that this space constraint is not typical of a four-star establishment. Basic amenities like plastic cups for drinking have been criticized as not aligning with the level of service expected from a hotel of this purported standard.
While the executive rooms were reported to be spotless and some guests appreciated features like queen-sized beds and AM/FM radios, the overall consensus is that Palazzo Turchini delivers a three-star experience at best. The breakfast received mixed reviews with some guests finding it in line with four-star standards while others felt it fell short.
In terms of facilities, several visitors have observed that the hotel lacks many of the additional amenities typically found in four-star accommodations. Overall, Palazzo Turchini seems to struggle to meet the full range of expectations associated with its star rating, leaving many guests to question its classification.
Accessible
No, Palazzo Turchini doesn't have any pool.
No, a spa isn't available at Palazzo Turchini.
No, Palazzo Turchini doesn't allow dogs.
Yes, parking facilities are available at Palazzo Turchini.
No, Palazzo Turchini doesn't have a gym.
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