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Summary of reviewsHampton by Hilton Newcastle earns high praise from visitors, particularly for its prime location directly opposite the central train station, which ensures easy access to Newcastle's top attractions, shopping areas, nightlife and cultural venues. Despite the bustling surroundings, guests often find their stay surprisingly quiet, especially on higher floors, making the hotel suitable for both leisure and business travelers.
Breakfast at the hotel receives overall positive feedback with guests enjoying a wide variety of hot and cold options in a self-serve model. The quality and variety, including items catering to various dietary needs, are frequently lauded, despite occasional issues with chaotic organization and limited selections. The included breakfast option adds significant value to the stay.
Dinner options also fare well with a pleasant ambiance and a reliable menu that provides decent and convenient choices. While some guests reported limitations on late-night food availability and occasional prepackaged food, the offerings generally meet expectations and the 24/7 food menu ensures continuous availability.
The hotel’s rooms are highlighted for their remarkable cleanliness, spaciousness and modern decor. Comfortable beds, ample storage and well-maintained bathrooms contribute to a restful stay. While there are minor maintenance issues, the proactive staff quickly resolve any problems. The accommodation effectively balances comfort and convenience, making it a solid choice in the heart of Newcastle.
Cleanliness is a strong point with guests consistently praising the hotel's high hygiene standards. From pristine rooms to well-maintained common areas, the hotel's housekeeping efforts ensure a pleasant and comfortable environment.
Staff at Hampton by Hilton Newcastle regularly receive accolades for their friendliness, professionalism and helpfulness. Guests appreciate the team's welcoming demeanor and efficiency in handling check-ins, inquiries and any issues that arise, enhancing the overall experience.
Wi-Fi services are generally good with many guests finding the connection fast and efficient, particularly on the ground and second floors. However, some inconsistencies and weaker signals in certain areas occasionally detract from the experience.
The on-site gym is another feature appreciated by guests, although feedback suggests that it could benefit from additional equipment. Despite occasional unavailability for maintenance, the gym provides a satisfactory experience for those wanting to maintain their fitness routines.
Parking is one logistical challenge, as the hotel does not offer on-site parking, necessitating the use of nearby multi-storey car parks or the train station car park. While some discounts are available, guests often find the extra cost and the walk somewhat inconvenient.
Families find the hotel accommodating with spacious rooms and amenities suitable for larger groups. Despite its central location and occasional noise from nightlife, the hotel's staff and facilities make it a good choice for a family holiday.
Situated in the heart of Newcastle's vibrant nightlife scene, the hotel offers easy access to bars, clubs and restaurants. However, the noise from local venues can disrupt light sleepers. Security measures and helpful staff assist in managing the energetic environment.
In summary, Hampton by Hilton Newcastle combines a strategic location with comfortable, clean accommodations, excellent staff and a positive dining experience, making it a recommended choice for visitors to Newcastle, though potential guests should be mindful of parking logistics and possible nightlife-related noise. Show more
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Hotel Taking Steps Towards Sustainability
Belonging to the Hilton portfolio, this hotel aligns with Hilton's 'Travel with Purpose' sustainability program. This includes company-wide goals aimed at reducing environmental impact through efficient operations.
Family Friendly Hotel
While specific family amenities are not detailed, Hampton by Hilton generally offers comfortable accommodations and complimentary breakfast, making it a convenient option for families.
Hotel near Nightlife Spots
Situated in the heart of the city opposite Central Station, Hampton by Hilton Newcastle offers a 24/7 Hub bar/lounge. It's within walking distance of city attractions, including nightlife, and near Powerhouse Nightclub and Trent House Soul Bar.
Business Hotel
Located on Neville Street, this hotel offers standard business amenities and is close to transportation hubs. It provides a reliable option for business travelers seeking a convenient location.
Hotel with Gym
Offers a 24-hour fitness room with cardio, resistance, and weights equipment, including a Peloton bike.
3-Star Hotel
This hotel is directly opposite Newcastle Central Station, offering a very convenient location. Free WiFi is available throughout the property. It provides a great stay for the price.
Accessible Hotel
Room Types
Queen RoomThis room has a flat-screen HD TV and an alarm clock/radio, a chair and a desk. There are tea/coffee making facilities, an iron and ironing board and a safe.
Queen Room - Mobility AccessThis room has a flat-screen HD TV and an alarm clock/radio and a desk. There are tea/coffee making facilities, an iron and ironing board and a safe. The bathroom features lowered bathroom fixtures and fittings allow for easy access.
Queen Room with Sofa BedThis room has a flat-screen HD TV and an alarm clock/radio, a sofa bed and a desk. There are tea/coffee making facilities, an iron and ironing board and a safe.
Twin RoomThis room has a flat-screen HD TV and an alarm clock/radio, a chair and a desk. There are tea/coffee making facilities, an iron and ironing board and a safe.
Family Connecting RoomsThe unit has 3 beds.
Guest Reviews
8.3
Very Good
Location
Hampton by Hilton Newcastle boasts a prime location, consistently praised by guests for its unparalleled convenience. Positioned directly opposite the central train station, the hotel ensures easy access for travelers arriving by rail. Its central setting is lauded for being within short walking distance of the city's top attractions, including shops, restaurants, pubs, bars, the quayside and key landmarks like St James Park Stadium. Visitors appreciate the hotel's proximity to the nightlife, shopping areas and cultural venues such as the Theatre Royal and the Utilita Arena. Despite its busy location, guests often note that their stays are surprisingly quiet, especially on higher floors.
Overall, the combination of the central position, ease of access to transport links and nearby amenities makes Hampton by Hilton Newcastle a highly recommended choice for both leisure and business travelers. The hotel's strategic placement allows guests to explore the best of Newcastle effortlessly.
Breakfast
Hampton by Hilton Newcastle offers an overall positive breakfast experience for guests with a wide variety of options. Many guests appreciated the self-serve model and the substantial range of hot and cold options available, including cereals, fruit, waffles, yogurt and pastries. Dairy alternatives, plant-based sausages and choices catering to different dietary needs contributed to the positive feedback.
Several guests mentioned that the breakfast exceeded their expectations, describing it as excellent, fabulous and even exceptional. The selection was frequently noted as plentiful and very varied with a good mix of Continental and cooked items. The waffle maker was a standout feature for many.
However, there were a few negative remarks. Some guests found the breakfast to be basic with a limited selection and issues like cold food, poor quality orange juice and overcooked items. There were occasional mentions of the breakfast area being chaotic or lacking in organization and some guests expressed disappointment over the absence of certain items like fried eggs or mushrooms.
Despite these few drawbacks, it appears that the majority of guests left satisfied with their breakfast experience, highlighting the good quality, extensive variety and overall pleasant dining room ambiance. The included breakfast option was frequently cited as a good value, making it a strong point of the hotel stay for many visitors.
Dinner
Hampton by Hilton Newcastle offers a dining experience that generally receives positive remarks from its guests. Visitors appreciated the nice variety of food options and found the food and drinks to be good with some mentioning very nice meals exceeding their expectations. The hotel’s bar provides a selection of drink options and the music and dance hall area was praised as excellent, adding to the overall ambiance for diners.
Meals have set timings and while there were some restrictions with late-night food availability being limited to the bar, the 24/7 food menu in the lift suggests continuous options for guests. Despite reports of prepackaged food, guests generally felt satisfied with the quality of meals offered. Breakfast selections were highlighted positively, including options like warm food and omelettes, although there were mentions of cold breakfasts as well.
The experience was enhanced by the clean and spotless hotel environment, making dining a more pleasant affair. While some visitors mentioned exploring local dining spots like Zaap, the on-site food and drink options at Hampton by Hilton Newcastle provide a decent and convenient choice for those staying at the hotel.
Rooms
The rooms at Hampton by Hilton Newcastle have garnered positive feedback for their remarkable cleanliness and spaciousness. Guests appreciate the modern decor and functional layout, emphasizing the large size and comfort of the beds, which contribute to a restful stay. Many found the rooms to be well-appointed with good storage space, nice toiletries and excellent facilities including sizable bathrooms and showers with strong pressure.
Several reviews highlight the quietness of the rooms, even with the bustling nightlife of the city just outside, making them an ideal retreat. Additionally, rooms are often described as bright, modern and very clean, providing a welcoming atmosphere for guests.
Despite some occasional drawbacks such as minor maintenance issues—like bulbs not working, soundproofing concerns or slightly cold temperatures—guests generally found the rooms to be quite comfortable and well-presented. The staff is noted for resolving problems quickly, which enhances the overall experience.
The hotel’s central location right opposite the train station is another plus, making it convenient for travelers. Some guests suggested improvements, such as more gluten-free breakfast options and additional USB charging ports, but these did not overshadow the positive aspects.
In summary, the rooms at Hampton by Hilton Newcastle are frequently praised for their cleanliness, comfort and spaciousness, making them a great choice for a stay in the heart of Newcastle.
Beds
When staying at Hampton by Hilton Newcastle, the bed experience seems to offer a mixed bag of comforts and challenges. Many guests found their beds to be very comfortable, highlighting attributes such as comfortable bedding, soft pillows and firm yet enjoyable mattresses. Twin rooms often come with large and cozy beds and many reported a good night's sleep thanks to the comfortable and welcoming bedding. For some, the beds were wonderfully firm, but others found the firmness excessive to the point of discomfort.
A significant number of guests, however, encountered problems with their beds being too hard or uncomfortable. Some described their beds as being as hard as a rock, while others mentioned issues such as noisy bed frames, creaky bases and lumpy pillows. The sofa beds in particular drew consistent criticism for being uncomfortable or in poor condition. Additionally, there were occasional remarks about beds not being clean upon arrival, which detracted from the overall experience.
In summary, while Hampton by Hilton Newcastle provides many with a comfortable and restful sleeping experience, there are notable instances where bed quality and comfort could be improved to enhance guest satisfaction.
Cleanliness
Hampton by Hilton Newcastle consistently impresses with its exceptional cleanliness standards. Guests frequently highlight the spotless condition of the rooms and common areas, praising the hotel for maintaining high levels of hygiene. The rooms are described as very clean, comfortable and modern with daily thorough cleaning routines ensuring that everything remains pristine. Housekeeping is commendable with towels and sheets changed often and general cleanliness receiving top marks from many visitors.
Despite a few minor issues like occasionally overlooked details and the need for some deep cleaning in certain areas, the overall feedback on cleanliness is overwhelmingly positive. Guests appreciate the modern facilities and the fresh, tidy appearance of both the rooms and public spaces. The hotel creates a welcoming atmosphere with its clean environment, making it a reliable choice for travelers who prioritize hygiene.
Staff
'Hampton by Hilton Newcastle' consistently receives high praise for its staff, who are frequently described as welcoming, friendly and helpful. Guests often note the exceptional friendliness and politeness of the staff across all areas, including reception, housekeeping and the breakfast team. The professionalism and efficiency with which the staff handle check-ins, reservations and guest inquiries contribute to an overall pleasant experience. Specific mentions of staff going out of their way to assist, being knowledgeable about local attractions and offering a supportive and accommodating atmosphere add to the hotel's positive reputation. The presence of a cheerful and attentive team creates a welcoming and enjoyable environment for guests, making them feel valued and well-served.
Wi-Fi
The Wi-Fi experience at Hampton by Hilton Newcastle has garnered mixed reviews from guests. On the positive side, many guests have found the Wi-Fi to be fast, efficient and generally good with specific mention of the ground floor having a particularly strong signal. Reception on the second floor also boasts a reliable Wi-Fi connection and the fact that the Wi-Fi is complimentary is a welcome perk.
However, not all feedback is glowing. Some guests have reported issues such as weak or poor Wi-Fi signals throughout their stay with instances where the internet did not work initially and remained unreliable. There were also mentions of Wi-Fi problems affecting certain areas, like when using one of the elevators.
Overall, while many guests are satisfied with the internet services provided, there have been some inconsistencies that might affect the experience depending on the location within the hotel.
Gym
Hampton by Hilton Newcastle features a gym facility, which has received mixed reviews from guests. Several travelers have highlighted the presence of an onsite gym, describing it as excellent and amazing. However, some feedback indicates that the gym could benefit from additional equipment, particularly more dumbbells. A notable downside was the gym's occasional unavailability due to work or maintenance. Overall, the gym seems to provide a generally positive experience for those looking to maintain their fitness routine while staying at the hotel.
Parking
Hampton by Hilton Newcastle enjoys a prime location with impressive transport links, making it easy to reach. However, the parking situation is less straightforward. The hotel itself does not offer on-site parking and options are somewhat limited. Guests often resort to parking in nearby multi-storey car parks or the train station car park, which are typically a 5-10 minute walk from the hotel.
While some found the parking convenient or appreciated the discounts offered for the multi-storey car park, others noted the extra cost—up to £20 for 24 hours—even with a discount. There were also mentions of invalid discount vouchers and issues finding spaces during busy times. It's clear that while secure options are available, they do require a bit of a walk and some find the distance and lack of direct hotel parking inconvenient.
In summary, while the hotel provides a comfortable stay in a well-connected area, parking arrangements should be considered an extra logistical step.
Family
Hampton by Hilton Newcastle seems to be an excellent choice for families looking for a comfortable and enjoyable stay. The hotel has received multiple positive remarks for being family-friendly and providing accommodations suitable for the entire family. Families have enjoyed their stay, finding the facilities spacious and good for larger groups with specific mentions of the double beds and sofa beds in family rooms.
Kids particularly loved the breakfast, especially the fresh waffles and even picky eaters were able to find something they liked. The hotel's friendly staff have also been highlighted as a significant positive, enhancing the overall pleasant experience.
Although the hotel is situated in a bustling part of Newcastle, which can be noisy at times, it remains a great place for a family vacation. Despite some isolated issues with noise affecting sleep, many families have had enjoyable stays with some planning to return in the future. The central location of the hotel is both a blessing for convenience and a potential drawback for those sensitive to noise.
In summary, Hampton by Hilton Newcastle appears to be well-regarded by families for its accommodating facilities, considerate staff and enjoyable amenities, making it a good choice for a family holiday.
Nightlife
Hampton by Hilton Newcastle is situated right in the heart of Newcastle's bustling nightlife, making it a prime location for those looking to experience the city's vibrant after-dark scene. The hotel is conveniently close to an array of bars, clubs, pubs and restaurants, providing easy access to a lively entertainment hub. With its central placement near the main train station, it's an excellent spot for enjoying the nightlife amenities Newcastle has to offer.
However, the hotel's advantageous proximity to nightlife venues also means it experiences a high noise level, particularly during weekends when bars and clubs are in full swing. Guests have noted the persistent noise from nearby nightclubs and the general hustle and bustle of the streets, which can be heard throughout the night. This can lead to disturbances and occasional rowdiness in the hallways as groups return from their night out.
For those who prioritize nightlife and city-center convenience, Hampton by Hilton Newcastle offers a fantastic location to soak in Newcastle's vibrant party atmosphere. However, do expect some noise and activity typical of a nightlife-friendly area. The security is strict, helping to ensure guest safety amid the energetic environment. While the staff is praised for their helpfulness and local area knowledge, which can enhance the nightlife experience, the noise may compromise comfort for light sleepers.
3 Star
Hampton by Hilton Newcastle provides a solid three-star hotel experience with a focus on value for money. While it may lack the luxury of higher-end resorts, it delivers well-designed facilities suitable for a midrange budget. Guests appreciate the clean and comfortable rooms, which are notably exquisite considering the hotel's rating. This hotel lives up to its three-star classification, offering good basic amenities, including a satisfactory bathtub. Overall, it is a great budget-friendly option without unnecessary frills, fulfilling the expectations of travelers looking for an affordable and pleasant stay.
Business
The Hampton by Hilton Newcastle has received positive feedback for its facilities and services catering to business travelers. Its central location is frequently highlighted as a major advantage, offering convenient access to key areas and the nearby station, making transport hassle-free. Business-related amenities in the rooms, such as desk spaces, have been appreciated, ensuring guests have everything needed for a productive stay.
The hotel's meeting and conference rooms have been well-reviewed with several guests noting that they meet the necessary standards for business engagements. Overall, the business facilities are deemed satisfactory and suitable for professional needs. The hotel is also praised for offering competitive prices, providing value for money.
However, some areas were pointed out for improvement, such as the noise levels from the lift and doors impacting sleep and issues adjusted with check-in times. Despite these, the hotel's business-friendly environment and strategic location position it as a strong choice for business travelers.
Accessible
Hampton by Hilton Newcastle excels in providing accessibility for guests with disabilities. Its prime location near the train station ensures easy access, making travel straightforward. The hotel is generally disabled-friendly with thoughtfully designed accessibility features in rooms and bathrooms, aiding wheelchair and buggy users. Guests have highlighted the ease of movement and the well-maintained state of accessible rooms, which are readily available on lower floors.
However, some guests encountered issues such as a broken disabled shower seat, the absence of a shower curtain and an occasional malfunctioning lift, which can significantly affect accessibility. For some, the necessity of using a physical key at night posed an inconvenience. Despite these hitches, the accessible amenities are well-regarded overall, making the hotel a convenient stay for senior citizens and disabled guests alike. The reception being up two levels might be a minor inconvenience, but overall accessibility to the hotel's amenities seems to be well-maintained.
No, Hampton by Hilton Newcastle doesn't have any pool.
No, a spa isn't available at Hampton by Hilton Newcastle.
No, Hampton by Hilton Newcastle doesn't allow dogs.
No, parking facilities aren't available at Hampton by Hilton Newcastle.