Holiday Inn Express Newcastle City Centre by IHG
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Summary of reviewsHoliday Inn Express Newcastle City Centre by IHG, offers an exceptional accommodation experience, particularly noted for its central and convenient location. Positioned just minutes away from Central Station, the hotel provides easy access to Newcastle's major attractions, shopping areas and entertainment venues, making it an ideal choice for both business and leisure travelers. This strategic placement, combined with superb connectivity to public transport, ensures that guests can explore the vibrant city with ease.
Guests widely praise the hotel’s cleanliness, often describing rooms and public areas as spotless and well-maintained. The cleaning staff's diligent efforts contribute to providing a tidy, comfortable and modern environment. Additionally, the rooms are generally lauded for being clean, comfortable and well-equipped with modern amenities and thoughtful touches, despite occasional mentions of being on the smaller side. The accessible rooms and facilities also receive positive comments, catering well to guests with mobility needs.
The breakfast service is appreciated for its variety and complimentary nature, adding to the overall value for money. Despite some critiques regarding the hot selection and organizational issues during peak times, it generally offers a positive start to the day. Similarly, the Wi-Fi service receives high praise for its reliability and speed, further enhancing the guest experience.
However, the dinner experience garners mixed reviews with commendations for food quality but suggestions for improved menu variety and service speed. The family-friendly atmosphere is recognized for its affordability and cleanliness, although some guests mention space constraints in family rooms.
The hotel’s staff earn consistent accolades for their exceptional customer service, being described as friendly, helpful and professional. Their welcoming attitude and efficiency significantly contribute to the hotel's positive ambiance, making guests feel well-cared for throughout their stay.
For nightlife enthusiasts, the hotel's central location is a major plus, placing them within walking distance of numerous bars, pubs and clubs. This accessibility to Newcastle's vibrant evening scene ensures a lively experience, though it also means some noise can be expected, particularly on weekends.
In summary, Holiday Inn Express Newcastle City Centre by IHG, offers a clean, comfortable and centrally located base for exploring Newcastle. With friendly staff, convenient amenities and excellent connectivity, it stands out as an ideal choice for both short stays and extended visits, catering well to business travelers, families and those looking to enjoy the city's nightlife.
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Guests widely praise the hotel’s cleanliness, often describing rooms and public areas as spotless and well-maintained. The cleaning staff's diligent efforts contribute to providing a tidy, comfortable and modern environment. Additionally, the rooms are generally lauded for being clean, comfortable and well-equipped with modern amenities and thoughtful touches, despite occasional mentions of being on the smaller side. The accessible rooms and facilities also receive positive comments, catering well to guests with mobility needs.
The breakfast service is appreciated for its variety and complimentary nature, adding to the overall value for money. Despite some critiques regarding the hot selection and organizational issues during peak times, it generally offers a positive start to the day. Similarly, the Wi-Fi service receives high praise for its reliability and speed, further enhancing the guest experience.
However, the dinner experience garners mixed reviews with commendations for food quality but suggestions for improved menu variety and service speed. The family-friendly atmosphere is recognized for its affordability and cleanliness, although some guests mention space constraints in family rooms.
The hotel’s staff earn consistent accolades for their exceptional customer service, being described as friendly, helpful and professional. Their welcoming attitude and efficiency significantly contribute to the hotel's positive ambiance, making guests feel well-cared for throughout their stay.
For nightlife enthusiasts, the hotel's central location is a major plus, placing them within walking distance of numerous bars, pubs and clubs. This accessibility to Newcastle's vibrant evening scene ensures a lively experience, though it also means some noise can be expected, particularly on weekends.
In summary, Holiday Inn Express Newcastle City Centre by IHG, offers a clean, comfortable and centrally located base for exploring Newcastle. With friendly staff, convenient amenities and excellent connectivity, it stands out as an ideal choice for both short stays and extended visits, catering well to business travelers, families and those looking to enjoy the city's nightlife.
Hotel Taking Steps Towards Sustainability
This hotel is part of IHG Hotels & Resorts and is expected to utilize the IHG Green Engage™ system. This system supports hotels in implementing sustainable practices to reduce their environmental footprint.
Dog Friendly Hotel
This hotel is part of the IHG group and welcomes pets. Its central location in Newcastle City Centre makes it a convenient choice for guests traveling with dogs.
Hotel near Nightlife Spots
Located in Waterloo Square, Holiday Inn Express Newcastle City Centre provides easy access to the city's nightlife. It is a short stroll away from many bars and clubs. The Diamond Strip is a short stroll away and you won't even need to queue for a cab.
Hotel with Free Wi-Fi
This hotel provides complimentary Wi-Fi, allowing guests to stay connected. Its central location in Newcastle City Centre is convenient for accessing various attractions.
Business Hotel
This hotel is located in the city center and offers essential amenities for a business trip.
Accessible Hotel
This hotel provides 7 accessible rooms with wheel-in showers, lowered sinks, and toilets with grab rails. Accessible toilet facilities include braille and pictorial signage. For sensory impairments, flashing fire alarms are in rooms and vibrating pillows are available upon request.
3-Star Hotel
This hotel provides a convenient and comfortable stay in Newcastle City Centre. It's suitable for both business and leisure travelers.
Family Friendly Hotel
Guest Reviews
Holiday Inn Express Newcastle City Centre boasts an enviable location in the heart of Newcastle, making it a prime choice for visitors looking to explore the city. Positioned just a few minutes' walk from Central Station, the hotel provides effortless access to major attractions, shopping areas and entertainment venues such as St James's Park, the Utilita Arena and the Tyne Theatre. Guests highlighted the convenience of nearby amenities, including a multi-storey car park and a variety of restaurants, pubs and bars.
The central location offers superb connectivity to public transport, making it ideal for both business trips and leisure stays. Whether you're visiting for a football match, a concert or a city break, the hotel's strategic position ensures that everything Newcastle has to offer is within easy reach. The proximity to the train and coach stations also makes it a hassle-free choice for travelers arriving by public transport. Overall, the hotel's excellent placement and friendly, helpful staff create a welcoming base from which to explore the vibrant city of Newcastle.
The breakfast at Holiday Inn Express Newcastle City Centre has been met with mixed reactions from guests. Many found it to be a highlight of their stay, describing it as great, lovely and delicious with a good selection. The complimentary aspect of the breakfast was frequently appreciated, contributing to the overall value for money. Guests enjoyed the variety offered, including full English, continental options, cereals, fruits and even gluten-free choices.
However, some guests mentioned that the hot selection wasn't always hot and felt the quality could be improved. The breakfast area was occasionally busy and chaotic, leading to items running out and not being replenished swiftly. There were also comments on the limited options, particularly for vegetarians and those with dietary restrictions.
Despite these drawbacks, many guests found the breakfast to be more than adequate and well-organized. The fresh and clean environment, coupled with friendly staff, added to the positive experience for most visitors. Overall, while the breakfast service could benefit from more variety and better organization during peak times, it generally contributed to a pleasant and satisfying start to the day for many staying at this hotel.
The dinner experience at the Holiday Inn Express Newcastle City Centre by IHG, has mixed feedback. Guests appreciated the good food quality, though some noted that it was served cold. The limited dinner menu and average offerings left some diners wishing for a broader selection. Waiting times for dinner were also a point of concern with some experiencing delays of up to 50 minutes. Overall, while the food quality is commendable, improvements in menu variety and service speed could enhance the dining experience.
Guests who have stayed at the Holiday Inn Express Newcastle City Centre generally find the rooms to be clean, comfortable and well-equipped. Despite some mixed feedback, the overall impression is positive with many praising the spotless conditions, modern amenities and convenient layout. The rooms are often described as clean and comfy with good-sized showers and equipped with all essentials, making them ideal for a short stay.
Though some rooms are noted for being on the smaller side, particularly the family rooms, the modern and cosy décor helps ensure a pleasant stay. Guests appreciate thoughtful touches like irons and ironing boards and many find the temperature and noise levels acceptable for a good night's sleep. Additionally, the hotel offers spacious and accessible rooms, which are clean and practical.
However, reviewers do mention a few areas for improvement. Some rooms appear a bit dated or tired and occasional maintenance issues such as stained carpets, malfunctioning air conditioning and insufficient lighting are noted. There are also comments about the rooms being warm or too small, especially when accommodating more guests. Noise from adjacent rooms or the main road can sometimes be an issue and there are instances where cleanliness didn't meet expectations with complaints about certain rooms not being thoroughly cleaned or having an unpleasant smell.
On the whole, the Holiday Inn Express Newcastle City Centre offers a comfortable and clean accommodation option with practical amenities, though a few adjustments could enhance the guest experience further.
The beds at Holiday Inn Express Newcastle City Centre by IHG, received a mix of reviews from guests. On the positive side, many guests praised the beds as being very comfortable, clean and conducive to a great night's sleep. Descriptions included terms like "super comfy beds," "clean and comfy," and "very comfortable bed," highlighting a generally agreeable sleeping experience.
However, some guests found room for improvement. Complaints about double beds being narrow or small were common and several visitors mentioned the beds being hard or uncomfortable. The sofa beds frequently drew negative comments, being described as old, small, hard and uncomfortable. Additionally, the quality of the pillows was a recurring issue, often noted as hard, thin or not thick enough.
Despite these mixed impressions, a substantial number of guests acknowledged the comfort and cleanliness of the beds, pointing out that they had a good sleep during their stay. Nonetheless, potential visitors might want to be mindful of the bed size and firmness if these factors are crucial to their comfort.
Holiday Inn Express Newcastle City Centre by IHG, receives high praise for its impressive cleanliness. Regular terms such as clean, spotless, tidy and immaculate frequently describe both the guestrooms and public areas, suggesting a consistently high standard of hygiene. Guests often highlight the cleanliness of rooms as one of the hotel’s strong points with many noting that their rooms were cleaned daily and presented well.
Several reviews appreciate the spotless and spacious rooms, emphasizing comfort and modernity. The bathrooms also receive positive comments for their cleanliness, although there are occasional mentions of areas needing improvement, such as carpets and shower heads showing minor issues. Nevertheless, the overall impression remains overwhelmingly positive.
The hotel is described as very clean and tidy with pleasing descriptions of bright, fresh and welcoming spaces. The cleaning staff's efforts are widely recognized and praised, reflecting well on the hotel's commitment to providing a tidy environment.
Despite a handful of less favorable comments about specific areas needing better attention, these are overshadowed by frequent commendations about the hotel's cleanliness and the comfort of the rooms. Both budget-conscious and other travelers find the accommodations exceed cleanliness expectations, enhancing their stay significantly. Overall, Holiday Inn Express Newcastle City Centre offers a reassuringly clean, comfortable and well-kept environment for its guests.
The staff at Holiday Inn Express Newcastle City Centre by IHG, have received consistent praise for their exceptional customer service. Guests have highlighted the staff as being exceptionally friendly, helpful and professional. Notably described as "engaging," "efficient," and "enthusiastic," the staff go out of their way to ensure a positive experience for all guests. Reviewers frequently mentioned their welcoming attitude with adjectives like "amazing," "fantastic," and "superb" commonly used to describe their interactions. The reception team, in particular, has been commended for their friendly and approachable demeanor, providing prompt and effective check-ins. Guests also appreciated the personal touches and proactive problem-solving abilities of the staff. The overall sentiment paints a picture of a dedicated team that is both warm and efficient, contributing significantly to the hotel's favorable ambiance and reviews.
Holiday Inn Express Newcastle City Centre by IHG, receives high praise for its Wi-Fi services. Guests have consistently noted that the Wi-Fi is good, functional and easily accessible. The connection is reliable and the signal strength is strong throughout the hotel, including in the rooms. Many have highlighted the complimentary Wi-Fi's impressive speed and performance with some describing it as the best they have experienced in a hotel for a long time. Additionally, the Wi-Fi is not only fast but also user-friendly, allowing guests to seamlessly connect their devices, including phones and smart TVs. There were few scattered mentions of less satisfactory experiences, but overall, the feedback on the Wi-Fi remains predominantly positive.
Holiday Inn Express Newcastle City Centre by IHG, offers a generally family-friendly environment, although some reviews highlight space limitations in the family rooms. The hotel provides family suites and rooms with additional bedding like a pull-out sofa bed. However, many guests felt the family rooms were quite cramped, especially for larger families.
Despite the spatial constraints, the beds were described as comfortable and the rooms were noted for their cleanliness. The affordability of the rooms was another positive aspect, making it a budget-friendly option for families visiting Newcastle.
Kids seemed to enjoy the stay and the friendly staff received praise for their attentiveness, particularly towards young guests. The breakfast service received high marks for its variety and quality, contributing to an overall positive experience for families.
In summary, Holiday Inn Express Newcastle City Centre is a suitable choice for families due to its affordability, clean rooms and friendly staff, though prospective guests should be mindful of the limited space in the family rooms.
Situated in the heart of Newcastle, the Holiday Inn Express Newcastle City Centre by IHG is an excellent choice for those seeking to immerse themselves in the vibrant nightlife of the city. Its central location places guests within easy walking distance of numerous bars, pubs, clubs and the main city centre strip of nightlife spots. This makes it an ideal base for those looking to explore Newcastle's bustling evening scene.
The hotel’s accessibility to various entertainment venues and the main shopping area is highly convenient, ensuring that visitors can easily transition from day to night activities. The proximity to top nightlife destinations means that guests can enjoy the dynamic atmosphere and variety of options available just a few minutes' walk away.
While the central location facilitates a lively experience, it also means that noise from traffic and the exuberant nightlife can be expected. This aspect is particularly notable on weekends when the area is populated with many party-goers, contributing to an energetic environment. Despite this, the hotel's strategic placement in Newcastle's core is highly praised for offering immediate access to the city's nightlife.
Holiday Inn Express Newcastle City Centre by IHG, stands out as an excellent option for business travelers due to its strategic location and well-suited amenities. Conveniently situated near the city center, it offers easy access to offices, hospitals and business conference venues, making it ideal for professionals on the go. Business services and facilities such as reliable Wi-Fi, good-sized desk chairs and meeting rooms cater perfectly to the needs of a mobile office, ensuring that guests can work efficiently. The hotel's competitive pricing further enhances its appeal, providing value for money while not compromising on quality. Its business-friendly environment and helpful, knowledgeable staff make it an ideal choice for anyone visiting Newcastle for work.
Holiday Inn Express Newcastle City Centre, an IHG Hotel, appears to be a commendable choice for travelers seeking accessible accommodations. The hotel is highly regarded for its fully accessible premises and availability of accessible rooms. Guests have praised the controlled access to lifts and stairs via key cards, adding an element of security for families. The adjacent car park provides convenient parking options, further enhancing the hotel's accessibility.
Located in an easy-to-reach and accessible area, the hotel offers effortless access to public transportation and is within walking distance of the main center strip of bars and restaurants. This makes it an ideal choice for an overnight stay in the city with visitors finding it easy to navigate the surroundings.
The rooms are noted for their comfort, spaciousness and accessible amenities, including charging points for mobile devices and laptops. The bathrooms, in particular, have received positive feedback for being spacious and well-equipped for accessibility needs. Guests have found the location and parking to be especially accommodating, adding to the overall visitor-friendly experience.
While a few reviews mentioned that the hotel could benefit from having more accessible rooms, the general consensus highlights the hotel's strong commitment to accessibility and convenience, making it a favorable option for travelers with disabilities.
The Holiday Inn Express Newcastle City Centre is highly praised for its dog-friendly facilities and services. Guests consistently note the exceptional accommodation provided for pets, even accommodating late-night arrivals with large dogs. The staff receives high marks for their friendliness and dedication, often going the extra mile by offering welcome packs and treat bags for dogs. Pets are allowed into the dining area, further highlighting the hotel's inclusive approach. Despite the generally positive feedback, there is a caveat regarding the policy that dogs cannot be left alone in rooms and an additional fee of £20 per dog, which some guests find relatively high. Overall, the warm and welcoming atmosphere for both pets and their owners contributes positively to the guests' experience.
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Location
The central location offers superb connectivity to public transport, making it ideal for both business trips and leisure stays. Whether you're visiting for a football match, a concert or a city break, the hotel's strategic position ensures that everything Newcastle has to offer is within easy reach. The proximity to the train and coach stations also makes it a hassle-free choice for travelers arriving by public transport. Overall, the hotel's excellent placement and friendly, helpful staff create a welcoming base from which to explore the vibrant city of Newcastle.
Breakfast
However, some guests mentioned that the hot selection wasn't always hot and felt the quality could be improved. The breakfast area was occasionally busy and chaotic, leading to items running out and not being replenished swiftly. There were also comments on the limited options, particularly for vegetarians and those with dietary restrictions.
Despite these drawbacks, many guests found the breakfast to be more than adequate and well-organized. The fresh and clean environment, coupled with friendly staff, added to the positive experience for most visitors. Overall, while the breakfast service could benefit from more variety and better organization during peak times, it generally contributed to a pleasant and satisfying start to the day for many staying at this hotel.
Dinner
Rooms
Though some rooms are noted for being on the smaller side, particularly the family rooms, the modern and cosy décor helps ensure a pleasant stay. Guests appreciate thoughtful touches like irons and ironing boards and many find the temperature and noise levels acceptable for a good night's sleep. Additionally, the hotel offers spacious and accessible rooms, which are clean and practical.
However, reviewers do mention a few areas for improvement. Some rooms appear a bit dated or tired and occasional maintenance issues such as stained carpets, malfunctioning air conditioning and insufficient lighting are noted. There are also comments about the rooms being warm or too small, especially when accommodating more guests. Noise from adjacent rooms or the main road can sometimes be an issue and there are instances where cleanliness didn't meet expectations with complaints about certain rooms not being thoroughly cleaned or having an unpleasant smell.
On the whole, the Holiday Inn Express Newcastle City Centre offers a comfortable and clean accommodation option with practical amenities, though a few adjustments could enhance the guest experience further.
Beds
However, some guests found room for improvement. Complaints about double beds being narrow or small were common and several visitors mentioned the beds being hard or uncomfortable. The sofa beds frequently drew negative comments, being described as old, small, hard and uncomfortable. Additionally, the quality of the pillows was a recurring issue, often noted as hard, thin or not thick enough.
Despite these mixed impressions, a substantial number of guests acknowledged the comfort and cleanliness of the beds, pointing out that they had a good sleep during their stay. Nonetheless, potential visitors might want to be mindful of the bed size and firmness if these factors are crucial to their comfort.
Cleanliness
Several reviews appreciate the spotless and spacious rooms, emphasizing comfort and modernity. The bathrooms also receive positive comments for their cleanliness, although there are occasional mentions of areas needing improvement, such as carpets and shower heads showing minor issues. Nevertheless, the overall impression remains overwhelmingly positive.
The hotel is described as very clean and tidy with pleasing descriptions of bright, fresh and welcoming spaces. The cleaning staff's efforts are widely recognized and praised, reflecting well on the hotel's commitment to providing a tidy environment.
Despite a handful of less favorable comments about specific areas needing better attention, these are overshadowed by frequent commendations about the hotel's cleanliness and the comfort of the rooms. Both budget-conscious and other travelers find the accommodations exceed cleanliness expectations, enhancing their stay significantly. Overall, Holiday Inn Express Newcastle City Centre offers a reassuringly clean, comfortable and well-kept environment for its guests.
Staff
Wi-Fi
Family
Despite the spatial constraints, the beds were described as comfortable and the rooms were noted for their cleanliness. The affordability of the rooms was another positive aspect, making it a budget-friendly option for families visiting Newcastle.
Kids seemed to enjoy the stay and the friendly staff received praise for their attentiveness, particularly towards young guests. The breakfast service received high marks for its variety and quality, contributing to an overall positive experience for families.
In summary, Holiday Inn Express Newcastle City Centre is a suitable choice for families due to its affordability, clean rooms and friendly staff, though prospective guests should be mindful of the limited space in the family rooms.
Nightlife
The hotel’s accessibility to various entertainment venues and the main shopping area is highly convenient, ensuring that visitors can easily transition from day to night activities. The proximity to top nightlife destinations means that guests can enjoy the dynamic atmosphere and variety of options available just a few minutes' walk away.
While the central location facilitates a lively experience, it also means that noise from traffic and the exuberant nightlife can be expected. This aspect is particularly notable on weekends when the area is populated with many party-goers, contributing to an energetic environment. Despite this, the hotel's strategic placement in Newcastle's core is highly praised for offering immediate access to the city's nightlife.
Business
Accessible
Located in an easy-to-reach and accessible area, the hotel offers effortless access to public transportation and is within walking distance of the main center strip of bars and restaurants. This makes it an ideal choice for an overnight stay in the city with visitors finding it easy to navigate the surroundings.
The rooms are noted for their comfort, spaciousness and accessible amenities, including charging points for mobile devices and laptops. The bathrooms, in particular, have received positive feedback for being spacious and well-equipped for accessibility needs. Guests have found the location and parking to be especially accommodating, adding to the overall visitor-friendly experience.
While a few reviews mentioned that the hotel could benefit from having more accessible rooms, the general consensus highlights the hotel's strong commitment to accessibility and convenience, making it a favorable option for travelers with disabilities.
Dog Friendly
No, Holiday Inn Express Newcastle City Centre by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn Express Newcastle City Centre by IHG.
Yes, Holiday Inn Express Newcastle City Centre by IHG welcomes dogs.
No, parking facilities aren't available at Holiday Inn Express Newcastle City Centre by IHG.
No, Holiday Inn Express Newcastle City Centre by IHG doesn't have a gym.
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