Hotel Express Newcastle Gateshead
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Summary of reviewsHotel Express Newcastle Gateshead offers a budget-friendly and strategically located option for visitors to Newcastle and Gateshead. Its prime location, close to Newcastle city centre and local attractions, is frequently highlighted by guests, who find it convenient for exploring the city or attending events. The hotel is easily accessible by nearby bus and metro stations and offers the added benefit of onsite free parking, which is praised for its ample space and security measures, enhancing the overall guest experience.
The breakfast at the hotel receives a mix of reviews. Positively, many guests commend the breakfast for being a good value, particularly enjoying the freshly cooked Full English breakfast. Friendly service and the inclusion of breakfast in the room rate are appreciated. However, some guests have noted inconsistencies in quality, presentation and cleanliness of the dining area.
Room quality presents a varied experience. Many guests appreciate the spacious family rooms, comfortable beds and well-equipped amenities. Nonetheless, numerous reviews point to maintenance and cleanliness issues such as outdated decor, mold, broken fixtures and unpleasant odors. Ensuring rooms are consistently clean and well-maintained could significantly enhance guest satisfaction.
Cleanliness across the hotel shows inconsistency. While some guests find their rooms and bathrooms clean and comfortable, others report problems such as dirty carpets, moldy bathrooms and unpleasant smells. Addressing these issues consistently could improve the overall guest experience.
Staff at Hotel Express Newcastle Gateshead generally receive positive feedback. Most guests find the staff friendly, helpful and polite with several highlighting individuals who provided exceptional service. However, occasional complaints about inattentive or uncommunicative staff suggest room for improvement.
Regarding free WiFi, guest experiences are mixed. While some praise the WiFi quality, others encounter issues with slow speeds and limited access, particularly in certain rooms. Despite these challenges, the availability of Smart TVs with popular apps adds a positive note.
The hotel's facilities for families are well-received with ample, well-organized family rooms and a welcoming atmosphere for children. This makes it a suitable option for those traveling with young kids.
Beds at the hotel receive mixed reviews. Comfort and cleanliness are praised by some guests, whereas others report issues such as uncomfortable mattresses, insufficient pillows and dirty linens. Addressing these concerns could enhance comfort during guests' stays.
While Hotel Express Newcastle Gateshead offers value for money, especially for budget-conscious travelers, it may resemble more of a hostel experience than a traditional three-star hotel. Guests should manage their expectations accordingly, understanding that while it is economical, it may not meet the standards of higher-end accommodations.
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The breakfast at the hotel receives a mix of reviews. Positively, many guests commend the breakfast for being a good value, particularly enjoying the freshly cooked Full English breakfast. Friendly service and the inclusion of breakfast in the room rate are appreciated. However, some guests have noted inconsistencies in quality, presentation and cleanliness of the dining area.
Room quality presents a varied experience. Many guests appreciate the spacious family rooms, comfortable beds and well-equipped amenities. Nonetheless, numerous reviews point to maintenance and cleanliness issues such as outdated decor, mold, broken fixtures and unpleasant odors. Ensuring rooms are consistently clean and well-maintained could significantly enhance guest satisfaction.
Cleanliness across the hotel shows inconsistency. While some guests find their rooms and bathrooms clean and comfortable, others report problems such as dirty carpets, moldy bathrooms and unpleasant smells. Addressing these issues consistently could improve the overall guest experience.
Staff at Hotel Express Newcastle Gateshead generally receive positive feedback. Most guests find the staff friendly, helpful and polite with several highlighting individuals who provided exceptional service. However, occasional complaints about inattentive or uncommunicative staff suggest room for improvement.
Regarding free WiFi, guest experiences are mixed. While some praise the WiFi quality, others encounter issues with slow speeds and limited access, particularly in certain rooms. Despite these challenges, the availability of Smart TVs with popular apps adds a positive note.
The hotel's facilities for families are well-received with ample, well-organized family rooms and a welcoming atmosphere for children. This makes it a suitable option for those traveling with young kids.
Beds at the hotel receive mixed reviews. Comfort and cleanliness are praised by some guests, whereas others report issues such as uncomfortable mattresses, insufficient pillows and dirty linens. Addressing these concerns could enhance comfort during guests' stays.
While Hotel Express Newcastle Gateshead offers value for money, especially for budget-conscious travelers, it may resemble more of a hostel experience than a traditional three-star hotel. Guests should manage their expectations accordingly, understanding that while it is economical, it may not meet the standards of higher-end accommodations.
Cheap Hotel
Offers affordable hotel accommodation in Gateshead. A reasonable choice for budget-conscious travelers.
3-Star Hotel
This hotel offers essential amenities and a convenient location for travelers. It provides a comfortable and budget-friendly option for short stays.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Business Hotel
Hotel with Parking
Guest Reviews
Hotel Express Newcastle Gateshead is praised for its highly convenient location in relation to various attractions and transportation hubs. Positioned close to Newcastle city centre, it offers easy access via a relatively short walk or an inexpensive taxi ride, making it a practical choice for visitors planning to explore the city or attend events at the Utilita Arena. The hotel is also near Gateshead, providing good transport connections, including a nearby bus stop and metro station.
Guests appreciate its proximity to local amenities, cafes and shopping centres with some emphasizing the ease of access to Saltwell Park and other local attractions. Despite being situated on a busy road, the hotel is deemed easy to find and offers the added benefit of onsite parking, which many find convenient.
For those traveling beyond Newcastle, the hotel serves as a good midway point, offering reasonable prices that reflect its budget status. While some reviews note that the hotel exterior and interior could use improvements, the overall sentiment highlights the excellent value for money given its strategic location.
Visitors to Hotel Express Newcastle Gateshead have a mixed experience with breakfast. Positively, many guests found the breakfast to be good value with a decent, freshly cooked Full English breakfast often mentioned. The breakfast was described as excellent, great and generous, setting many up well for the day ahead. Friendly service and the inclusion of breakfast in the room rate were frequently highlighted as advantageous.
However, there were notable criticisms regarding the quality and presentation. Some guests encountered issues with greasy food, cold items and unclean tables. A few commented on the limited options, cheap ingredients and lack of flexibility in breakfast service timing. Service attitudes were mixed with notable remarks about unwelcoming and impatient staff, though there were also mentions of friendly and helpful breakfast staff.
Overall, while the breakfast offerings at the hotel received several commendations for both value and taste, consistency and cleanliness remain areas for improvement.
Hotel Express Newcastle Gateshead offers a mixed experience when it comes to room quality. On the positive side, many guests appreciated the spaciousness of the family rooms and found the beds generally comfortable. The rooms were well-equipped with good amenities and the overall atmosphere in some areas was described as cozy and warm. The hotel's free parking and convenient location were also highlights for many visitors.
However, a significant number of reviews point out that the rooms suffer from a variety of maintenance and cleanliness issues. Common complaints included outdated decor, broken fixtures, unpleasant odors and signs of wear and tear such as mold, cracked windows and stained carpets. Several guests mentioned issues with noise, both from inside and outside the hotel and noted that some room doors and windows didn’t close properly, leading to discomfort.
Cleanliness was another major concern for many with some guests finding their rooms dusty or dirty upon arrival. Shared bathroom facilities were not to everyone's liking and some found them to be in poor condition. Despite these issues, there were remarks about rooms being generally clean and tidy in some instances, but these seemed to be the exception rather than the rule.
In summary, while Hotel Express Newcastle Gateshead has potential with its spacious rooms and good location, it would greatly benefit from comprehensive refurbishments and a stronger focus on maintaining cleanliness and functionality to enhance guest satisfaction.
Hotel Express Newcastle Gateshead offers a mixed experience when it comes to its beds. On the positive side, many guests have praised the beds for being comfortable and clean, highlighting that the fresh beddings and towels contribute to a pleasant stay. Several visitors found the beds to be very comfy, mentioning the value for money as a noteworthy point.
However, there is a considerable amount of feedback pointing out several issues. Guests have frequently mentioned the beds being uncomfortable with some describing mattresses as stained, dirty or having visible springs. Several reviews noted a lack of sufficient pillows with the available ones often being described as lumpy, flat or in need of replacement. Reports of dirty bedsheets and mattresses smelling or being marked have also been common.
While some guests enjoyed large, comfortable beds and clean linens, others found themselves struggling with small, narrow beds that were either too firm or too soft, leading to discomfort and back pain. The overall consensus indicates that while the experience can vary, there are consistent concerns regarding bed cleanliness and comfort that the hotel could address to improve guest satisfaction.
The reviews for Hotel Express Newcastle Gateshead present a mix of experiences primarily surrounding the cleanliness of the establishment. Positively, several guests described the rooms as generally clean, tidy and comfy. Some noted that both the rooms and bathrooms were very clean with clean sheets and towels adding to the comfort. In a few instances, the shared bathroom facilities were praised for their cleanliness and a handful of guests appreciated the overall cleanliness of the property, describing it as exceptionally clean and comfortable.
However, a significant number of reviews highlighted issues with hygiene and maintenance. Many guests reported dirty carpets, moldy bathrooms and unpleasant smells in rooms. Problems such as dust, cobwebs and stains on various surfaces were commonly mentioned. Some bathrooms had structural issues like water damage or rot and several rooms had not been cleaned to satisfactory standards with reports of dirty laundry, unemptied bins and leftover items from previous guests.
The hotel seems to suffer from inconsistent cleaning practices, leaving some rooms in better condition than others. General feedback suggests that while some areas might meet cleanliness expectations, many fail to provide a consistently clean environment, detracting significantly from the overall guest experience.
The staff at Hotel Express Newcastle Gateshead have garnered mixed reviews from guests, though they generally lean towards the positive side. The majority of guests found the staff to be friendly, helpful and polite. Many reviews praise the reception staff for being welcoming and attentive with specific mentions of individuals who went above and beyond, such as Raj, who was highlighted for his exceptional service. Housekeeping staff were also frequently noted for their friendliness and efficiency.
However, there were a few negative remarks regarding the attentiveness of some staff members with occasional complaints about staff appearing more interested in their phones than in assisting guests. Instances of rudeness and uncommunicative behavior were mentioned, although these seem to be less common.
Overall, the staff at Hotel Express Newcastle Gateshead generally left a positive impression on guests, contributing to an atmosphere of warmth and helpfulness despite a few notable exceptions.
Reports on the WiFi quality at Hotel Express Newcastle Gateshead show a mixed experience. While several guests praised the WiFi as good, reliable and decent, others faced significant issues, describing it as slow, unreliable and difficult to access. Some found that WiFi did not work in their rooms with limited signal being a common problem. Despite these challenges, the hotel's Smart TVs with Netflix, Prime and YouTube apps were well appreciated, offering additional entertainment options. Overall, while the hotel provides free WiFi, its performance seems inconsistent, which may affect guests depending on their specific needs and room locations.
The parking situation at Hotel Express Newcastle Gateshead receives predominantly positive feedback from guests. Free parking is consistently highlighted as a major advantage with many reviews appreciating it as a welcome bonus. The car park offers ample spaces, making parking easy and stress-free. The presence of a large parking lot with private, safe and secure options, including CCTV coverage, adds to the convenience. Guests also note that the parking is conveniently located near local attractions. Despite a few mentions of limited spaces and some traffic noise, the overall consensus points to excellent, plentiful and well-maintained parking facilities that significantly enhance the hotel experience.
Hotel Express Newcastle Gateshead has garnered praise for catering exceptionally well to families, particularly those with young children. Guests have consistently highlighted the hotel's family-friendly atmosphere and the ample space provided within the family rooms. Parents appreciated the large, well-organized rooms that include comfortable seating areas and sofas, offering plenty of room for movement and relaxation.
The hotel's reception staff have been noted for their attentiveness towards children, contributing to a welcoming and safe environment. The lovely grounds of the hotel provide a beautiful and secure setting for children to enjoy, adding to the overall family-friendly appeal.
Overall, this hotel is regarded as an excellent choice for families with its well-thought-out accommodations and supportive staff making it a recommended option for those traveling with kids.
Hotel Express Newcastle Gateshead offers value for the price guests pay, especially for those seeking significantly cheap accommodation. However, travelers should manage their expectations regarding the facilities and services provided. The accommodation is located near a fairly major road and presents itself as a three-star hotel.
That said, many reviews highlight that the experience is more akin to a hostel rather than a traditional three-star establishment. Several guests have voiced concerns about considerable hygiene deficiencies and basic room conditions, suggesting that the hotel does not meet the standards typically expected of a three-star rating.
Overall, it is a budget-friendly option, but it may not satisfy those accustomed to higher quality hotels, such as a Holiday Inn Express.
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Location
Guests appreciate its proximity to local amenities, cafes and shopping centres with some emphasizing the ease of access to Saltwell Park and other local attractions. Despite being situated on a busy road, the hotel is deemed easy to find and offers the added benefit of onsite parking, which many find convenient.
For those traveling beyond Newcastle, the hotel serves as a good midway point, offering reasonable prices that reflect its budget status. While some reviews note that the hotel exterior and interior could use improvements, the overall sentiment highlights the excellent value for money given its strategic location.
Breakfast
However, there were notable criticisms regarding the quality and presentation. Some guests encountered issues with greasy food, cold items and unclean tables. A few commented on the limited options, cheap ingredients and lack of flexibility in breakfast service timing. Service attitudes were mixed with notable remarks about unwelcoming and impatient staff, though there were also mentions of friendly and helpful breakfast staff.
Overall, while the breakfast offerings at the hotel received several commendations for both value and taste, consistency and cleanliness remain areas for improvement.
Rooms
However, a significant number of reviews point out that the rooms suffer from a variety of maintenance and cleanliness issues. Common complaints included outdated decor, broken fixtures, unpleasant odors and signs of wear and tear such as mold, cracked windows and stained carpets. Several guests mentioned issues with noise, both from inside and outside the hotel and noted that some room doors and windows didn’t close properly, leading to discomfort.
Cleanliness was another major concern for many with some guests finding their rooms dusty or dirty upon arrival. Shared bathroom facilities were not to everyone's liking and some found them to be in poor condition. Despite these issues, there were remarks about rooms being generally clean and tidy in some instances, but these seemed to be the exception rather than the rule.
In summary, while Hotel Express Newcastle Gateshead has potential with its spacious rooms and good location, it would greatly benefit from comprehensive refurbishments and a stronger focus on maintaining cleanliness and functionality to enhance guest satisfaction.
Beds
However, there is a considerable amount of feedback pointing out several issues. Guests have frequently mentioned the beds being uncomfortable with some describing mattresses as stained, dirty or having visible springs. Several reviews noted a lack of sufficient pillows with the available ones often being described as lumpy, flat or in need of replacement. Reports of dirty bedsheets and mattresses smelling or being marked have also been common.
While some guests enjoyed large, comfortable beds and clean linens, others found themselves struggling with small, narrow beds that were either too firm or too soft, leading to discomfort and back pain. The overall consensus indicates that while the experience can vary, there are consistent concerns regarding bed cleanliness and comfort that the hotel could address to improve guest satisfaction.
Cleanliness
However, a significant number of reviews highlighted issues with hygiene and maintenance. Many guests reported dirty carpets, moldy bathrooms and unpleasant smells in rooms. Problems such as dust, cobwebs and stains on various surfaces were commonly mentioned. Some bathrooms had structural issues like water damage or rot and several rooms had not been cleaned to satisfactory standards with reports of dirty laundry, unemptied bins and leftover items from previous guests.
The hotel seems to suffer from inconsistent cleaning practices, leaving some rooms in better condition than others. General feedback suggests that while some areas might meet cleanliness expectations, many fail to provide a consistently clean environment, detracting significantly from the overall guest experience.
Staff
However, there were a few negative remarks regarding the attentiveness of some staff members with occasional complaints about staff appearing more interested in their phones than in assisting guests. Instances of rudeness and uncommunicative behavior were mentioned, although these seem to be less common.
Overall, the staff at Hotel Express Newcastle Gateshead generally left a positive impression on guests, contributing to an atmosphere of warmth and helpfulness despite a few notable exceptions.
Wi-Fi
Parking
Family
The hotel's reception staff have been noted for their attentiveness towards children, contributing to a welcoming and safe environment. The lovely grounds of the hotel provide a beautiful and secure setting for children to enjoy, adding to the overall family-friendly appeal.
Overall, this hotel is regarded as an excellent choice for families with its well-thought-out accommodations and supportive staff making it a recommended option for those traveling with kids.
3 Star
That said, many reviews highlight that the experience is more akin to a hostel rather than a traditional three-star establishment. Several guests have voiced concerns about considerable hygiene deficiencies and basic room conditions, suggesting that the hotel does not meet the standards typically expected of a three-star rating.
Overall, it is a budget-friendly option, but it may not satisfy those accustomed to higher quality hotels, such as a Holiday Inn Express.
No, Hotel Express Newcastle Gateshead doesn't have any pool.
No, a spa isn't available at Hotel Express Newcastle Gateshead.
No, Hotel Express Newcastle Gateshead doesn't allow dogs.
Yes, parking facilities are available at Hotel Express Newcastle Gateshead.
No, Hotel Express Newcastle Gateshead doesn't have a gym.
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