Best Western Plus Hôtel Massena Nice

Nice 43.69856000, 7.27099100 , 58, Rue Gioffredo (Show on Map)
8.2
Very Good


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Summary of reviewsThe Best Western Plus Hôtel Massena Nice enjoys a prime location in the heart of Nice, making it an ideal choice for travelers wanting to explore the vibrant cityscape. Situated minutes away from Place Massena, the old town and the Promenade des Anglais, guests find it easy to access major attractions and public transportation, enhancing the convenience and experience of their stay. The hotel strikes a fine balance between being centrally located yet tucked away from the hustle and bustle, offering both accessibility and tranquility.

Guests consistently praise the friendly, professional staff for their warm and helpful demeanor with the reception team, in particular, noted for their efficiency and multilingual abilities. This high-quality service fosters a welcoming atmosphere throughout the hotel.

Breakfast at the hotel is lauded for its variety, freshness and quality. Guests appreciate the extensive options, including fresh orange juice, a variety of breads, cheeses, meats and fruits. The breakfast service is well-managed and professional, contributing positively to the overall guest experience despite minor critiques regarding limited options for hot foods and vegan choices.

The rooms, while generally clean and comfortable with commendations for large beds and spacious layouts, have mixed reviews. Although cleanliness is predominantly praised, issues such as small room sizes, outdated décor and occasional maintenance problems like non-functioning air conditioning are mentioned. Nonetheless, the hotel's cleanliness and comfort levels are generally seen as positives with daily housekeeping maintaining high standards.

WiFi at the hotel is a point of contention; while some guests report excellent connections, many find it unreliable and slow, detracting from their experience. The hotel is aware of these issues, suggesting a potential area for improvement.

The hotel's proximity to the beach and various restaurants further adds to its appeal, enabling guests to enjoy a vibrant coastal experience effortlessly. Family-friendly amenities, including large interlinking rooms, valet services and a safe environment, make the hotel a preferred choice for those traveling with children.

Guests find the nightlife opportunities convenient due to the central location, although this comes with the drawback of street noise, which can impact sleep quality. Despite soundproofing measures, the lively neighborhood may pose a challenge for light sleepers.

Parking services, particularly valet parking, are appreciated for their convenience, although high fees and limited spaces are noted drawbacks. Electric vehicle charging points are a plus for eco-conscious travelers.

In summary, the Best Western Plus Hôtel Massena Nice offers a commendable stay with its excellent location, friendly staff, hearty breakfast and comfortable beds. While there are areas needing improvement, such as WiFi reliability and room updates, the overall experience remains highly positive, especially for those valuing convenience and service.
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Categories
Historic Hotel
Located near Place Masséna, an area with significant historical architecture, this hotel is situated in a context that reflects the historical planning and building styles of Nice.

Hotel Taking Steps Towards Sustainability
This eco-certified hotel participates in the Green Key program. It supports sustainable mobility by offering an electric vehicle charging station on-site for guests.

Family Friendly Hotel
Features amenities and services suitable for families. Is ideally located near popular attractions. Provides spacious rooms.

Hotel near Nightlife Spots
Located near Place Massena and the Old Town, this hotel offers easy access to numerous bars, clubs, and restaurants. Its central location makes it a great base for exploring Nice's nightlife.

Business Hotel
This hotel is well-situated and offers amenities suitable for business travelers. Its central location and comfortable accommodations make it a practical choice for those visiting Nice for work.

Hotel with Parking
This hotel offers a private and secure on-site garage with valet parking exclusively for guests. This service provides a high level of convenience and peace of mind for parking in the city center.

EV charging stations  


Accessible Hotel
This hotel is located in the heart of Nice and offers accessible suite rooms with mobility features and roll-in showers. It is also recognized for its central location and friendly staff.

Hotel with EV Charging Stations
Best Western Plus Hôtel Massena Nice has an electric terminal to charge electric vehicles. Located in the city center near Place Massena, this hotel provides a convenient location with charging facilities.

4-Star Hotel
Located in the heart of Nice, this hotel is perfect for shopping enthusiasts with its Belle Epoque facade. It offers a private garage with valet service.

Luxury Hotel

Hotel near The Beach

Hotel for Honeymoon

Dog Friendly Hotel

Romantic Hotel

Room Types
Standard Double Room Featuring free toiletries, this twin/double room includes a private bathroom with a bath and a hairdryer. The air-conditioned twin/double room features a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker, a safe deposit box as well as city views.

Superior Triple Room The triple room offers air conditioning, soundproof walls, as well as a private bathroom boasting a bath and a hairdryer. The triple room provides a tea and coffee maker, a safe deposit box, a carpeted floor, heating and a flat-screen TV with satellite channels. The unit has 1 bed.

Deluxe King Room Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a hairdryer and slippers. The air-conditioned double room provides a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker, a safe deposit box as well as city views.

Deluxe King Room with Balcony This air-conditioned double room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views.

Single Room Providing free toiletries, this single room includes a private bathroom with a bath and a hairdryer. The air-conditioned single room provides a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker, a safe deposit box as well as city views. The unit offers 1 bed.

Superior Double Room Offering free toiletries, this twin/double room includes a private bathroom with a bath and a hairdryer. The air-conditioned twin/double room offers a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker, a safe deposit box as well as an inner courtyard view.

Junior Suite Offering free toiletries and bathrobes, this suite includes a private bathroom with a walk-in shower, a bath and a hairdryer. The air-conditioned suite offers a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker, a seating area as well as city views.

Standard Double Room - free upgrade The double room offers air conditioning, soundproof walls, as well as a private bathroom featuring a bath and a hairdryer. The unit offers 1 bed.

Deluxe King Room with Terrace This air-conditioned double room includes a flat-screen TV with satellite channels, a private bathroom as well as a terrace with city views. The unit offers 1 bed.

Guest Reviews
8.2
Very Good
Location
Located right in the heart of Nice, the Best Western Plus Hôtel Massena Nice boasts an exceptional position that places it within easy walking distance of the city's most sought-after attractions. Minutes away from Place Massena, the old town and the Promenade des Anglais, the hotel's central location allows guests to explore the vibrant cityscape seamlessly. The ease of access to public transportation, including tram lines, further heightens the convenience, enhancing the overall stay experience for visitors.

The proximity to a plethora of restaurants, shops and cultural sites makes this hotel a prime choice for travelers looking to immerse themselves in the rich tapestry of Nice's urban life. Many reviews highlight the hotel's blend of being super central yet a bit tucked away from the hassle, striking the perfect balance between accessibility and tranquility.

Guests frequently praise the friendly and professional staff, which contributes to the hotel's welcoming atmosphere. Whether it’s for a short city trip or an extended stay, the hotel's ideal location coupled with its excellent amenities ensure a comfortable and memorable experience for all who choose to stay here.

Breakfast
The breakfast at Best Western Plus Hôtel Massena Nice has garnered predominantly positive feedback from guests. Many describe it as excellent, varied and complete with plenty of choices to satisfy diverse tastes. Guests commend the quality and freshness of the offerings, including both sweet and savory options and particularly appreciate features like fresh orange juice and a variety of breads, cheeses, meats and fresh fruits. The breakfast buffet is frequently praised for being rich, hearty and regularly replenished.

Several reviews highlight the pleasant breakfast room and the overall quality of the breakfast as top-class, comparable to higher-end hotels. The breakfast service is noted to be professional and well-managed, even during busy periods. Some guests found the breakfast experience enhanced by special considerations for events like marathons, which included tailored breakfast options.

However, there are occasional criticisms regarding limited variety, especially for hot foods and vegan options. Some reviews mention the breakfast could benefit from more diversity in pastries and fresher products. Despite these minor drawbacks, the general consensus is that the breakfast is a standout feature of the hotel, contributing positively to the overall stay.

Rooms
At the Best Western Plus Hôtel Massena Nice, guest reviews reveal a mixed, yet predominantly positive experience regarding the rooms. The cleanliness stands out as a significant strength with many guests noting their rooms were kept to a high standard. Comfort is another recurring theme with several reviews praising the large and comfortable beds and spacious rooms, especially those on higher floors that boast lovely balconies and great views.

However, room size appears to be a frequent concern. Many reviews highlight that rooms were small with some bathrooms described as tiny and cramped. Size issues extend to amenities like wardrobes and storage spaces, deemed insufficient for longer stays. Moreover, some guests felt the rooms were outdated and in need of refurbishment, mentioning old furniture, stained carpets and worn curtains. Soundproofing was another point of critique with street noise and construction sounds affecting guests' sleep quality.

While the décor received mixed opinions with some guests describing it as cozy and pleasant, others found it old-fashioned and in need of modern updates. The room facilities were generally satisfactory, though several reviews mentioned issues like non-functioning air conditioning and a lack of a minibar.

Overall, the hotel seems to provide a comfortable and well-located option for visitors to Nice, particularly those who value cleanliness and a friendly atmosphere over more modern or spacious accommodations.

Beds
Located in the vibrant heart of Nice, the Best Western Plus Hôtel Massena Nice offers an exceptional experience, particularly evident in its highly-praised bedding and comfortable sleeping arrangements. Most guests remark positively on the comfort and quality of the beds, noting them as cozy, pleasant and conducive to a restful sleep. The hotel takes pride in providing large, spacious beds that many found well-maintained and excellently equipped, enhancing the overall appeal of the rooms.

Several reviews highlight the bedding as super comfortable with a few describing the beds as some of the best they have ever experienced. The cleanliness and maintenance of the bedding also receive commendations, contributing to a pleasant stay. For the most part, the bedding and pillows deliver a satisfactory and restful experience, aligning well with the hotel's reputation for comfort.

However, not all feedback is entirely positive. A minority of guests found the beds not as comfortable as expected with critiques about firmness and bed size. Instances of bedding being too tight or the beds being small or short have been mentioned. A few also noted that the pillows could be improved. Despite these occasional complaints, the overall consensus remains that the hotel excels in providing a comfortable night's sleep, bolstered by spacious and well-kept bedding for a relaxing stay in Nice.

Cleanliness
The cleanliness feedback for the Best Western Plus Hôtel Massena Nice is diverse, yet many guests appreciated the overall standard. The hotel received frequent praise for its clean and tidy rooms with some noting immaculate conditions and daily housekeeping maintaining high standards. Certain guests highlighted the clean and comfortable environment, particularly in the common areas, corridors and dining spaces.

However, reviews also included a significant number of concerns. Specific issues mentioned include dusty picture frames, dirty floors and carpets, uncleaned bathtubs and drains, dust mites and occasional hair residue. The cleanliness of some older rooms and fixtures was notably problematic with descriptions indicating dated and unclean conditions. Instances of subpar cleaning services were also reported, such as stained linens, neglected plates and overall inconsistent cleanliness levels.

In summary, while many guests experienced a commendable level of cleanliness in parts of the hotel, there are recurring issues suggesting that improvements in certain areas would enhance the overall guest experience.

Staff
The reviews for the staff at Best Western Plus Hôtel Massena Nice are overwhelmingly positive, often highlighting their friendliness, helpfulness and professionalism. Guests frequently describe the staff as welcoming, amiable and attentive. The reception team, in particular, receives acclaim for being kind, responsive and multilingual, making check-in and stay experiences smooth and pleasant. Housekeeping and valet services also get commendations for their efficiency and courteous actions.

Visitors feel well-cared-for due to the staff's consistent efforts to provide exceptional customer service. The team is noted for its ability to speak multiple languages, adding an extra layer of convenience for international guests. Several reviewers mention instances of staff going above and beyond, contributing to a warm and accommodating atmosphere throughout the hotel.

Overall, the staff's commitment to satisfying guests and their attentive, smiling demeanor contribute significantly to positive stays at the hotel with many guests appreciating the high quality of service provided.

Wi-Fi
The WiFi at the Best Western Plus Hôtel Massena Nice has garnered mixed reviews. Many guests reported significant issues with the hotel's internet service, describing it as incredibly bad, often non-existent and unreliable. Common complaints included weak connections, the need to frequently reconnect, slow speeds and complete lack of access in some areas. Some reviews indicated that the WiFi was unstable and not always reliable with poor coverage throughout the building. Despite these criticisms, a few guests mentioned that the WiFi worked excellently or was adequate, suggesting that experiences may vary, possibly depending on the location within the hotel. The hotel appears to be aware of these issues and may be working on improvements, but for now, relying solely on the hotel’s WiFi might not be the best option for those needing a strong, consistent internet connection.

Beach
The Best Western Plus Hôtel Massena Nice boasts an excellent location with guests frequently praising its close proximity to the beach. The hotel is only a short walk—a few minutes at most—from the sea, making beach outings highly convenient. Visitors also appreciate the nearby Promenade des Anglais and the central location which offers easy access to both the beach and the old town. Guests highlight the ease of reaching the seafront and other city attractions by foot. The proximity to both the beach and various restaurants adds to the appeal, granting visitors the opportunity to enjoy a vibrant coastal experience with minimal effort.

Parking
The parking at the Best Western Plus Hôtel Massena Nice receives mixed feedback from guests. Many guests appreciate the valet parking service, describing it as convenient and well-organized. The valet service often helps reduce the hassle of finding a parking spot, as the hotel's staff takes care of parking and retrieving vehicles, making it a seamless process. The availability of both private parking and public options nearby is noted and some guests highlight the proximity of parking garages directly opposite the hotel. Additionally, electric vehicle charging points are available, which is a plus for eco-conscious travelers.

However, there are also some concerns. The parking fees are considered high, generally around 25 to 35 euros per day, which some guests find expensive. Limited parking spaces can also pose a challenge with reports of reserved spots being unavailable upon arrival and guests having to resort to pricier public parking options. The parking garages are described as small and there are issues accommodating larger vehicles like 4x4s. The high cost and limited availability of parking spaces are recurring themes that somewhat tarnish the overall experience.

Despite these drawbacks, the valet parking service is frequently praised for its efficiency and ease, making it a beneficial option for those willing to pay the additional fee.

Family
'Best Western Plus Hôtel Massena Nice' has received positive remarks from guests regarding its suitability for families. Guests appreciated the hotel's central location, which provides easy access to sightseeing tours, making it convenient for family stays. The hotel was praised for its family-friendly service and atmosphere with comfortable and practical amenities that cater to the needs of both parents and children.

Many guests highlighted the accessible and accommodating nature of the hotel. The availability of valet services and baggage storage added to the convenience for families. Additionally, the staff were noted for their helpfulness and friendliness, further enhancing the family-friendly environment.

The hotel offers large, comfortable rooms, including interlinking rooms, which are ideal for families looking for space and relaxation. Although some family rooms lacked balconies, the overall comfort and cleanliness of the accommodations were well-regarded. Gentle activities provided for children and the safe surroundings were particularly appreciated by families looking for a stress-free stay.

In summary, 'Best Western Plus Hôtel Massena Nice' is an excellent choice for families seeking a comfortable, centrally located and accommodating hotel in Nice.

Nightlife
Best Western Plus Hôtel Massena Nice is centrally located, offering guests a prime spot in the bustling heart of Nice. It is close to a myriad of attractions, boutiques and dining options, ensuring easy walking access to all that the city has to offer. The hotel’s proximity to nightlife hubs means that guests can immerse themselves in the vibrant local scene, including numerous bars, nightclubs and restaurants just a few steps away. This location is ideal for those who want to experience the excitement and energy of the city's nocturnal activities firsthand.

However, the central position comes with its challenges. The surrounding streets are often very busy and the noise from nightclubs and bars can continue until the early morning hours. Despite double-glazed windows, some guests found the street noise—from partygoers to garbage trucks and night traffic—to be quite disturbing, impacting their ability to sleep. Noise from neighboring nightlife and events can be quite noticeable, especially if your room faces the street.

While the nightlife offers an adventurous experience, it can also lead to nocturnal nuisances and add pressure due to the area’s lively environment. The staff at the hotel are known for their friendliness and helpfulness, which adds a positive touch to the overall experience. Still, potential visitors should be aware of the vibrant yet noisy surroundings when booking a room at this centrally-located hotel.

4 Star
The Best Western Plus Hôtel Massena Nice has received mixed feedback from guests regarding its four-star rating, facilities and services. Several reviews highlight the inadequacies in cleanliness and hygiene, which fall short of expectations for a four-star establishment. Noise disturbances from neighboring rooms and hallways have been cited as a significant issue, compromising the overall stay experience.

Many guests express disappointment with the breakfast, describing it as subpar with low-quality, frozen products that do not align with the standard of a four-star hotel. Furthermore, the absence of amenities such as room service, slippers and bathrobes has been noted as a drawback. The air conditioning system, which can only be adjusted once a year, further detracts from the expected comfort level.

However, the hotel does receive commendations for having room equipment that matches the four-star category and some guests appreciate the hotel's class and amenities. Despite these positive aspects, the overall consensus suggests that the hotel often feels more like a three-star venue, lacking in several key areas that are typically anticipated from a higher-rated establishment. The mini fridge being empty and the usage of industrial jams rather than local products for breakfast add to the sentiment that the hotel doesn’t fully live up to its advertised rating. Overall, many reviewers believe that the hotel is overpriced for the level of service and facilities provided, indicating a need for improvement to meet four-star expectations.

Business
Best Western Plus Hôtel Massena Nice is a commendable choice for business travelers, offering a range of services and facilities that cater effectively to professional needs. The hotel features large, well-configured rooms with versatile workspaces, including large desks and numerous 220V outlets. The efficient wifi is another useful feature, though its reliability has room for improvement. Privileged rooms are especially suited for those who work, providing ample space and necessary amenities.

The location is highly convenient for business purposes, making it easy to access various attractions and meet clients. Valet services are noted for their excellence, adding to the convenience factor for guests with tight schedules. Although the hotel doesn’t follow a typical business hotel style, it meets business travelers' needs with its efficient services and practical facilities, ensuring a productive stay in Nice. Additionally, the availability of EV charging is a modern touch that complements the hotel's facilities.

Historic
Nestled in the heart of Nice, the Best Western Plus Hôtel Massena Nice boasts a prime location that places guests just steps away from the city's historic center and famed Old Town attractions. Ideal for those seeking an authentic experience, visitors appreciate the hotel's proximity to historic sites and the charming ambiance that Nice's heritage offers. The hotel's setting near Place Masséna further enhances its appeal for travelers interested in immersing themselves in the city's rich history. Despite some mentions of the rooms being old, the overall sentiment highlights the excellent location and the convenient access to Nice's significant architectural landmarks and cultural sites, making it a great choice for history enthusiasts.

Honeymoon
Located in the heart of Nice, the Best Western Plus Hôtel Massena stands out as an ideal spot for honeymooners. The hotel has garnered excellent reviews for its thoughtful touches and special arrangements tailored for couples. Guests celebrating their honeymoon often find delightful surprises upon arrival with special gestures like balloons shaped into the word 'Love,' adding a personalized touch to their stay.

The atmosphere of the hotel is particularly honeymoon-worthy, making it a great place for couples to celebrate milestones. The honeymoon suites receive high rankings for their excellence, ensuring a comfortable and memorable experience. Overall, the Best Western Plus Hôtel Massena expertly caters to honeymooners, offering an ambiance and services that make a romantic getaway truly special.

Romantic
For those seeking a romantic getaway, the Best Western Plus Hôtel Massena Nice offers an ideal setting. Guests frequently mention the hotel's cozy and intimate ambiance, making it perfect for a birthday getaway or anniversary celebration. The staff receive high praise for their friendliness and attentive service, contributing to a successful romantic weekend.

Located in a city brimming with romance, the hotel's proximity to various points of interest adds to its appeal for couples. Many reviewers highlighted the beautiful views from the balcony as a standout feature, enhancing the romantic atmosphere of their stay. Special touches, such as letters spelling the word "Love" on the bed and personalized messages on the room mirror, make special occasions even more memorable.

Overall, the hotel is a top choice for couples looking to enjoy a romantic experience in Nice with its thoughtfully curated romantic settings and celebratory accommodations.

Dog Friendly
The Best Western Plus Hôtel Massena Nice receives commendations for its dog-friendly facilities and services, making it a convenient choice for travelers with pets. Guests appreciate the quality kibble provided for their dogs, highlighting the hotel's thoughtful amenities. The proximity to a nearby park where dogs can run freely is an added benefit for those looking to exercise their pets. The hotel's central location further adds to its appeal for those traveling with dogs.

Pets are welcomed not just in the rooms but also in common areas and even in the breakfast area, allowing guests to enjoy meals with their furry companions. Overall, the hotel is noted for its accommodating pet policy and dog-friendly atmosphere, earning positive remarks from visitors who travel with their pets.


No, Best Western Plus Hôtel Massena Nice doesn't have any pool.

No, a spa isn't available at Best Western Plus Hôtel Massena Nice.

Yes, Best Western Plus Hôtel Massena Nice welcomes dogs.

Yes, parking facilities are available at Best Western Plus Hôtel Massena Nice.

No, Best Western Plus Hôtel Massena Nice doesn't have a gym.

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