InfoSummary of reviewsHoliday Inn Express & Suites Niagara Falls by IHG, offers a notable experience with myriad positive aspects. Guests commend the hotel's strategically advantageous location, conveniently close to Niagara Falls, local shopping, restaurants and easy access to the airport and highways. Its proximity to key attractions makes it an ideal base for tourists eager to explore the Niagara area.
The breakfast experience is generally well-received with guests praising the variety and quality of the offerings, including standout items like the cinnamon rolls. Friendly and helpful staff members, such as BobbyJo, Lysette, Sam and Paul, enhance the dining experience. The breakfast schedule flexibility on weekends and the availability of complimentary 24-hour coffee and tea contribute to the overall convenience for guests.
Rooms at the hotel are appreciated for their spaciousness and comfort, particularly the comfortable beds and clean interiors. The hotel staff are frequently highlighted for their friendliness, attentiveness and professionalism, creating a welcoming atmosphere for guests. Though the hotel is noted for its generally clean environment, some guests reported issues with cleanliness and maintenance.
While the hotel offers pet-friendly services and thoughtful amenities, certain aspects like the WiFi and the pool area received mixed reviews. Although some guests found the WiFi satisfactory, others experienced connectivity issues. Furthermore, the pool area was often described as needing better maintenance with some guests encountering cleanliness issues and closures during their stay.
The hotel beds receive significant praise for comfort, contributing to restful nights for many guests. However, several reviewers noted some rooms appeared dated, signaling a need for updates and refurbishments to enhance the overall experience.
In summary, Holiday Inn Express & Suites Niagara Falls by IHG, provides a pleasant stay with its convenient location, friendly staff, comfortable accommodations and satisfactory breakfast offerings. Nonetheless, there are areas for improvement in terms of room updates, housekeeping consistency, WiFi stability and pool maintenance to fully meet guest expectations and align with the brand's standards. Show more
InfoSummary of reviewsThe Best Western Summit Inn in Niagara Falls earns acclaim for its optimal location, making it easy for guests to visit the iconic waterfalls and other local attractions. The proximity to dining options, shopping venues like the Fashion Outlets and entertainment such as a bowling alley next door, adds to its allure. The indoor pool, complimentary breakfast and well-maintained rooms augment its appeal, creating a convenient and comfortable stay.
Breakfast generally receives positive feedback for its cleanliness and varied options, including waffle machines, scrambled eggs and fresh fruit. This meal is seen as a good start to the day, even though some guests wish for more variety. While the hotel does not have its own dining facility, numerous nearby restaurants cater to diverse culinary tastes, ensuring guests enjoy satisfying dining experiences.
The rooms are widely appreciated for their cleanliness, comfort and spaciousness with many guests highlighting the comfortable beds and large parking area. However, some concerns include outdated decor, insufficient lighting and occasional cleanliness lapses. The hotel compensates with overall good value, making it a favorable choice for short stays.
Cleanliness receives mixed reviews with a majority praising the clean and well-maintained environment, including the rooms and common areas. However, occasional issues such as mold in bathrooms and dirty corners were noted. The staff consistently receives high marks for their friendliness, helpfulness and professionalism, significantly enhancing the guest experience with their courteous and responsive demeanor.
WiFi connectivity presents a varied experience with some guests finding it efficient, while others report issues with availability and quality. The gym, though well-equipped, faces criticism for outdated and non-functional equipment.
The pool is a significant highlight, especially for families, being described as large, warm and well-maintained. Though some guests find it too cold or chemically imbalanced, it's largely valued as a family-friendly feature.
Best Western Summit Inn is well-regarded for family stays, offering spacious family-sized rooms and enjoyable amenities such as the pool. Despite minor noises and occasional unsupervised children, the hotel's family-friendly environment is widely appreciated.
Beds receive mixed reviews with many guests finding them comfortable, while others noted they were too firm. Overall, the size and comfort level generally satisfy a majority of guests.
The hotel is a solid three-star facility, offering a good cost-benefit ratio. While some rooms could benefit from modernization, the overall value for the price is affirmed, making it a practical and budget-friendly choice for travelers. Show more
The hotel excels in location, being strategically situated just a short drive from Niagara Falls. Guests appreciate its proximity to various attractions, restaurants, shops and a 24/7 store across the street. This accessibility, combined with a quieter setting, makes it a prime spot for both tranquility and exploration.
The breakfast receives a generally positive reception with many enjoying the variety of options like scrambled eggs, sausages and waffles. Despite some feedback on limited selections and occasional arrangement issues, the clean and spacious breakfast area, along with attentive restocking, leaves most guests satisfied.
Room experiences are mixed, primarily due to their small size. While space may be limited, the rooms are frequently praised for their cleanliness and useful amenities like fridges, microwaves and TVs. Bed comfort is a highlight, although occasional issues with lingering odors and cleanliness lapses such as pet hair and dirty bathrooms are noted.
Cleanliness overall elicits mixed reactions. Many guests commend the clean rooms, beautiful decor and well-maintained property. However, instances of inadequate cleaning, dirty bathrooms and inconsistent thoroughness from the cleaning staff have been reported.
The staff are consistently highlighted as a significant asset with guests frequently using words like friendly, accommodating and helpful. Their professionalism and willingness to go above and beyond create a welcoming and comfortable atmosphere, significantly enhancing guests’ experiences.
Free WiFi receives mixed feedback with some guests facing issues like inconsistent connectivity and weak signals, though others found it serviceable for basic needs.
Parking is a strong point with ample, free and clean parking space available, adding to the convenience for visitors.
The beds are widely praised for their comfort and cleanliness, contributing to restful nights despite a few isolated concerns regarding bed size and mattress comfort.
The hotel is pet-friendly and ideal for travelers with dogs, particularly for short stays. Staff are noted for being kind and accommodating to pets, ensuring a comfortable stay for both humans and their furry companions, despite occasional barking noises.
In summary, SureStay Plus Hotel by Best Western Niagara Falls East is a well-situated, affordable and comfortable option with a few areas for improvement, making it a practical choice for those visiting the Niagara Falls area. Show more
InfoSummary of reviewsHoliday Inn Express - Grand Island by IHG, consistently receives commendations for its prime location, which is conveniently near Niagara Falls while avoiding the congested tourist areas. The hotel is just a short drive from Niagara Falls State Park, making it an ideal lodging option for visitors planning to explore the iconic destination. The property's location also provides easy access to other attractions and roadways, enhancing its appeal for sightseeing and restful stays.
Guests frequently praise the hotel's cleanliness and modernity, noting the spacious rooms with large bathrooms and comfortable king-size beds. The hotel maintains high cleanliness standards, earning it a reputation for being one of the cleanest hotels many guests have encountered. The fresh and well-maintained facilities, including the pool, ensure a pleasant stay.
The staff is generally lauded for their friendliness and professionalism with the majority of guest interactions being positive. While there are isolated instances of less favorable encounters, particularly during the night shift, the day staff and housekeeping receive high marks for their accommodating and pleasant services.
The complimentary breakfast receives mixed reviews. Many guests appreciate the variety, freshness and convenience of the breakfast offerings, including hot items like eggs and sausages. However, there are suggestions for improvements in variety and healthier options. Some guests also express concerns about the breakfast hours and occasional overcrowding which could be better managed.
The rooms are highly rated for their spaciousness, modern design and comfort, contributing to an overall pleasant stay. The hotel's quiet atmosphere and comfortable accommodations, including well-designed bathrooms and large beds, make it a good choice for families and larger groups.
The pool, although small, is a well-loved feature for many guests, providing a clean and enjoyable swim, especially for children. The heated saltwater pool is a standout amenity appreciated by first-time users.
Overall, the spacious, clean and comfortable rooms, combined with a strategic location and friendly staff, contribute to a highly recommended hotel experience for visitors to the Niagara Falls area. Show more
InfoSummary of reviewsThe Richardson Hotel, nestled in a beautifully renovated historic building on a serene university campus, offers a remarkable blend of tranquility and accessibility. Its strategic location places it within easy reach of cultural attractions like the Albright-Knox Gallery and Frank Lloyd Wright's Martin House, as well as the bustling Elmwood area with its eateries and shops. Guests appreciate the hotel's unique aesthetic, historical charm and free parking, which adds to the convenience of exploring Buffalo and surrounding areas.
Rooms at The Richardson Hotel receive high praise for their spaciousness, modern amenities and elegant furnishings. High ceilings and large windows enhance the sense of grandeur, while the cleanliness and attention to detail are consistently highlighted. Comfort is a key feature with many guests noting the comfortable beds and well-appointed bathrooms. Despite minor issues like occasional noise or lack of a mini-fridge in some rooms, the overall sentiment is very positive.
Dining at the hotel is a notable experience, especially at the bar and in-house restaurant, where guests rave about the quality of food and drinks, particularly the pork belly and tiramisu. The ambiance adds to the dining pleasure, although some visitors are caught off guard by the restaurant's closure from Sunday to Wednesday. Despite some finding the menu limited and prices high, the friendly waitstaff and superb service contribute to a commendable dining experience.
While the breakfast service receives mixed reviews, there are positive comments about certain standout items like the zucchini red pepper ricotta pastries and avocado toast. However, many guests wish for more variety and consistency, noting issues like a lack of basic items and occasional overcrowding. Improvements in this area could significantly enhance guest satisfaction.
The hotel's exceptional cleanliness is frequently commended with guests appreciating the spotless rooms and well-maintained property. The serene and quiet atmosphere further elevates the stay, making it a peaceful retreat enriched by the hotel's historical context.
Staff at The Richardson Hotel are generally praised for their friendliness and helpfulness with particular mentions of outstanding service at the front desk and the bar. Although there are occasional reports of less positive interactions, the majority of feedback underscores a welcoming and accommodating team that enhances the hotel's appeal.
Parking is ample and convenient with guests appreciating the security provided by well-lit areas and campus police patrols. Despite some inconvenience due to ongoing renovations, the ease and safety of parking add positively to the overall experience.
Overall, The Richardson Hotel stands out for its stunning historic architecture, modern amenities and exceptional service. While there are areas for improvement, particularly in the breakfast service and some aspects of dining, the unique charm and comfort of the hotel make it a memorable stay for many travelers. Show more
InfoSummary of reviewsThe Richardson Hotel, nestled in a beautifully renovated historic building on a serene university campus, offers a remarkable blend of tranquility and accessibility. Its strategic location places it within easy reach of cultural attractions like the Albright-Knox Gallery and Frank Lloyd Wright's Martin House, as well as the bustling Elmwood area with its eateries and shops. Guests appreciate the hotel's unique aesthetic, historical charm and free parking, which adds to the convenience of exploring Buffalo and surrounding areas.
Rooms at The Richardson Hotel receive high praise for their spaciousness, modern amenities and elegant furnishings. High ceilings and large windows enhance the sense of grandeur, while the cleanliness and attention to detail are consistently highlighted. Comfort is a key feature with many guests noting the comfortable beds and well-appointed bathrooms. Despite minor issues like occasional noise or lack of a mini-fridge in some rooms, the overall sentiment is very positive.
Dining at the hotel is a notable experience, especially at the bar and in-house restaurant, where guests rave about the quality of food and drinks, particularly the pork belly and tiramisu. The ambiance adds to the dining pleasure, although some visitors are caught off guard by the restaurant's closure from Sunday to Wednesday. Despite some finding the menu limited and prices high, the friendly waitstaff and superb service contribute to a commendable dining experience.
While the breakfast service receives mixed reviews, there are positive comments about certain standout items like the zucchini red pepper ricotta pastries and avocado toast. However, many guests wish for more variety and consistency, noting issues like a lack of basic items and occasional overcrowding. Improvements in this area could significantly enhance guest satisfaction.
The hotel's exceptional cleanliness is frequently commended with guests appreciating the spotless rooms and well-maintained property. The serene and quiet atmosphere further elevates the stay, making it a peaceful retreat enriched by the hotel's historical context.
Staff at The Richardson Hotel are generally praised for their friendliness and helpfulness with particular mentions of outstanding service at the front desk and the bar. Although there are occasional reports of less positive interactions, the majority of feedback underscores a welcoming and accommodating team that enhances the hotel's appeal.
Parking is ample and convenient with guests appreciating the security provided by well-lit areas and campus police patrols. Despite some inconvenience due to ongoing renovations, the ease and safety of parking add positively to the overall experience.
Overall, The Richardson Hotel stands out for its stunning historic architecture, modern amenities and exceptional service. While there are areas for improvement, particularly in the breakfast service and some aspects of dining, the unique charm and comfort of the hotel make it a memorable stay for many travelers. Show more
InfoSummary of reviewsNiagara Riverside Resort, BW Premier Collection, enjoys a sterling reputation for its strategic location, augmented by its proximity to Niagara Falls—just a short 10-15 minute drive away. Guests frequently celebrate its convenience to local stores, restaurants and scenic spots. The hotel's riverside positioning provides stunning views, offering a peaceful and picturesque environment much to the delight of its visitors.
Breakfast at the resort often receives commendation for its quality, featuring freshly cooked omelets and a pleasant dining setup with river views. However, guests commonly criticize the extra charge and limited variety, feeling the cost is sometimes unjustified. Despite this, the friendly staff and some standout food items manage to enhance the dining experience.
The hotel's restaurant also garners a mix of rave reviews for its delicious food, especially the brick oven pizza and pasta dishes and compliments for its lovely ambiance with river views. Yet, operational hiccups such as understaffing, limited hours and occasional cleanliness issues detract from an otherwise favorable dining setup.
Guests appreciate the spaciousness and comfort of the rooms, especially those with beautiful river views. However, recurring issues with cleanliness, outdated facilities and noise disturbances pose significant drawbacks. A mix of positive and negative feedback highlights the necessity for better maintenance and housekeeping consistency.
Cleanliness receives varied feedback; while many guests praise the immaculate rooms and tidy facilities, others point out notable issues such as dirty carpets, musty odors and neglected common areas. This inconsistency appeals for more stringent cleaning protocols.
Staff at the resort largely receive positive feedback for their friendly and accommodating nature, enhancing the welcoming atmosphere. However, occasional reports of less professional behavior indicate room for improvement in service consistency.
The complimentary Wi-Fi is often characterized as decent but plagued by stability issues, impacting overall guest experience. The gym, while appreciated for its cleanliness and availability, faced critiques for maintenance needs and occasional unpleasant odors.
The pool area is praised for its size and cleanliness, providing an enjoyable experience for families, though temperature control and cleanliness issues are notable concerns.
Parking is seen as spacious and secure, though the additional daily fee is a frequent point of contention among guests who believe it should be included in room rates.
Niagara Riverside Resort is distinguished as a family-friendly destination, praised for its proximity to local attractions and amenities catering to families, notably its large and welcoming pool. Despite areas needing improvement, the resort's combination of strategic location, accommodating staff and scenic views make it a recommended choice for visitors to Niagara Falls. Show more
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