Niagara Falls, 9500 Niagara Falls Boulevard43.095772,-78.953479(Show on Map)
8.2
Very Good
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
The Best Western Summit Inn in Niagara Falls earns acclaim for its optimal location, making it easy for guests to visit the iconic waterfalls and other local attractions. The proximity to dining options, shopping venues like the Fashion Outlets and entertainment such as a bowling alley next door, adds to its allure. The indoor pool, complimentary breakfast and well-maintained rooms augment its appeal, creating a convenient and comfortable stay.
Breakfast generally receives positive feedback for its cleanliness and varied options, including waffle machines, scrambled eggs and fresh fruit. This meal is seen as a good start to the day, even though some guests wish for more variety. While the hotel does not have its own dining facility, numerous nearby restaurants cater to diverse culinary tastes, ensuring guests enjoy satisfying dining experiences.
The rooms are widely appreciated for their cleanliness, comfort and spaciousness with many guests highlighting the comfortable beds and large parking area. However, some concerns include outdated decor, insufficient lighting and occasional cleanliness lapses. The hotel compensates with overall good value, making it a favorable choice for short stays.
Cleanliness receives mixed reviews with a majority praising the clean and well-maintained environment, including the rooms and common areas. However, occasional issues such as mold in bathrooms and dirty corners were noted. The staff consistently receives high marks for their friendliness, helpfulness and professionalism, significantly enhancing the guest experience with their courteous and responsive demeanor.
WiFi connectivity presents a varied experience with some guests finding it efficient, while others report issues with availability and quality. The gym, though well-equipped, faces criticism for outdated and non-functional equipment.
The pool is a significant highlight, especially for families, being described as large, warm and well-maintained. Though some guests find it too cold or chemically imbalanced, it's largely valued as a family-friendly feature.
Best Western Summit Inn is well-regarded for family stays, offering spacious family-sized rooms and enjoyable amenities such as the pool. Despite minor noises and occasional unsupervised children, the hotel's family-friendly environment is widely appreciated.
Beds receive mixed reviews with many guests finding them comfortable, while others noted they were too firm. Overall, the size and comfort level generally satisfy a majority of guests.
The hotel is a solid three-star facility, offering a good cost-benefit ratio. While some rooms could benefit from modernization, the overall value for the price is affirmed, making it a practical and budget-friendly choice for travelers.
Categories
3 Star
This hotel provides comfortable accommodations with essential amenities. It features free breakfast, a pool, and well-maintained rooms, offering good value for travelers.
Family
Pool
Indoor Pool
Business
Accessible
Gym
Indoor Pool
Honeymoon
Room Types
Double Room with Two Double Beds - Non-SmokingThe quadruple room features a tea and coffee maker. The unit has 2 beds.
King Room - Non-SmokingThe double room features a tea and coffee maker. The unit has 1 bed.
King Room with Sofa - Non SmokingThe double room provides a tea and coffee maker. The unit offers 1 bed.
King Suite - Non-SmokingThe family room provides a tea and coffee maker. The unit offers 3 beds.
King Room with Roll-In-Shower - Mobility Accessible/Non-SmokingThe double room features a tea and coffee maker. The unit has 1 bed.
Queen Room with Two Queen Beds and Roll In Shower - Mobility Accessible/Non-SmokingThe quadruple room features a tea and coffee maker. The unit has 2 beds.
King Suite with Two Queen BedsThe family room offers a tea and coffee maker. The unit offers 3 beds.
Queen Room with Two Queen BedsThe quadruple room provides a tea and coffee maker. The unit offers 2 beds.
Guest Reviews
8.2
Very Good
Review Summaries
Location
The Best Western Summit Inn boasts a highly praised location for those visiting Niagara Falls. Within a short drive, guests can easily reach the iconic waterfalls, typically around 10 to 20 minutes by car. This convenient distance allows visitors to enjoy a peaceful stay while still being close enough to explore the natural wonder without hassle. Moreover, the hotel is positioned near a variety of dining options and stores, making it easy for guests to find good food and essentials.
The hotel's location is also favorable for those who enjoy shopping with close proximity to the Fashion Outlets and other shopping venues. The accessibility extends to various local attractions, making it a practical spot for exploring the area beyond the falls, including trips to the University of Buffalo and other nearby landmarks.
Guests appreciate the convenience of having numerous amenities nearby, such as restaurants, shops and even a bowling alley next door. The strategic placement on a busy yet quiet street contributes to an overall comfortable stay. Additionally, the hotel features an indoor pool, well-maintained rooms and complimentary breakfast, adding to its appeal.
While some reviews noted that the area might not be the prettiest and slightly farther from the falls than expected, the overall sentiment remains positive. The Best Western Summit Inn provides a good balance of value, location and comfort, making it a favorable choice for visitors aiming to explore Niagara Falls and its surroundings.
Breakfast
Despite mixed opinions, the breakfast at Best Western Summit Inn generally receives positive feedback. Guests consistently praise the cleanliness and organization of the breakfast area, appreciating that it is bright and spacious. The spread is described as typically American with highlights including waffle machines, scrambled eggs, sausage links, potatoes, fresh fruit, yogurt and toast. Complimentary coffee and juice are also a welcome addition. Many find the options varied and satisfying with some noting it's among the best hotel breakfasts they've had.
However, some guests express a desire for increased variety, as the breakfast offerings tend to remain the same daily. During the pandemic, the hotel adapted by providing a "grab and go" breakfast, which included microwaveable sandwiches, muffins and fruit. While some found this option convenient and adequate, others were disappointed by its simplicity and lack of hot options.
Overall, guests find the breakfast at Best Western Summit Inn to be a good start to the day, even though there's room for improvement in variety and consistency.
Dinner
The Best Western Summit Inn offers a convenient location surrounded by a wealth of dining options. For those who enjoy a variety of culinary experiences, there is an amazing wing place directly across the road and multiple nearby restaurants, including a wonderful steak, stone & sushi restaurant just a short three-minute drive away. Bowling next door not only provides entertainment but also serves up awesome food with fresh-made and breaded dishes available. The vicinity includes fast-food outlets, a liquor store and a Walmart. The area is full of restaurants and services, ensuring guests have plenty of places to eat around the hotel. However, some visitors noted that more information on local things was missing. Overall, the prime location ensures guests have easy access to good eating establishments and a satisfying dining experience.
Rooms
The guest reviews of the Best Western Summit Inn reveal a mixed experience with the rooms. Most guests praised the cleanliness and comfort, describing the rooms as clean, quiet and comfortable. Many found the rooms spacious, well-appointed and suitable for short stays. The beds were frequently noted as comfortable and several guests highlighted the large, free parking area.
However, some reviews mentioned issues such as outdated decor, insufficient lighting and small room sizes. Several guests encountered problems with electrical outlets and USB ports and there were occasional complaints about unpleasant odors and cleanliness lapses, including dirty curtains and food remnants. Noise was an issue for some, particularly for rooms near elevators or with poor sound insulation.
Basic amenities were sometimes lacking, such as microwaves and room maintenance could be inconsistent with some reports of no daily room cleaning service. Despite these shortcomings, many guests still found the hotel to be a convenient and affordable option, close to Niagara Falls and local attractions with good breakfast offerings and generally positive staff interactions.
Beds
The reviews of the beds at Best Western Summit Inn reflect a mix of positive and negative experiences. On the bright side, many guests found the beds to be comfortable, often described as very comfortable or super comfortable. The size of the beds was frequently praised with some guests noting they were big and spacious. The comfort levels evoked satisfaction among several reviewers, who appreciated the plush and clean bedding.
However, there were also notable complaints. Several guests mentioned the beds being too firm or hard, which detracted from their sleep quality. A few visitors found the beds so uncomfortable that they experienced back pain the next morning. Issues with the size of the beds were also noted with some guests disappointed that the beds were doubles rather than queens, making them feel cramped.
Overall, while the comfort of the beds at Best Western Summit Inn garnered many positive remarks, there was a significant portion of guests who felt improvements could be made, particularly in terms of mattress firmness and bed size options.
Cleanliness
The cleanliness at Best Western Summit Inn seems to generate mixed reactions among guests. On the positive side, numerous reviews consistently describe the hotel and its rooms as clean, very clean and well-maintained. Guests appreciate the clean and cozy ambiance with clean rooms, fresh spaces and tidy common areas including the lobby, hallways and pool. The hotel's exterior and interior both appear neat and the cleaning staff is noted for being prompt and polite.
However, not all feedback is glowing. Some guests encountered cleanliness issues, such as dirty rooms, dusty corners, mold in bathrooms and hair in the shower curtains. There are mentions of bathrooms not being properly cleaned, cobwebs in rooms and carpeting that needs better maintenance. A few guests also mentioned that their rooms were not serviced daily and noted the presence of unpleasant odors in some areas, such as weed in the hallways.
Overall, while many guests found their stay to be clean and comfortable, there were repeated calls for more consistent and thorough cleaning practices to address the occasional lapses in cleanliness.
Staff
At the Best Western Summit Inn, the staff receives numerous positive remarks from guests, contributing to a commendable reputation for customer service. The commonly praised attributes include friendliness, helpfulness and professionalism. The front desk team, in particular, is frequently highlighted for their courtesy and responsiveness, enhancing the overall experience from check-in to check-out. Guests appreciated the knowledgeable assistance provided with many noting that the staff went out of their way to be informative and accommodating.
Instances of staff members being super friendly and polite recur throughout the reviews, underscoring a consistent level of warmth and approachability. The housekeeping and maintenance teams were also noted for their support, especially when guests required additional items like towels. Despite a few isolated complaints about certain staff members being unfriendly or unprofessional, the overwhelming sentiment points towards an attentive and considerate team dedicated to guest satisfaction.
The management's and general staff's helpfulness and courteous demeanor set a positive tone, contributing to an overall pleasant stay. Several guests also appreciated the staff’s proactive attitude, ensuring that all needs and expectations were met efficiently. Overall, the hospitality at Best Western Summit Inn stands out as a significant factor in positive guest experiences, marked by frequent mentions of the friendly and accommodating nature of the hotel’s team.
Wi-Fi
The WiFi situation at Best Western Summit Inn presents a mixed experience for guests. On the positive side, the hotel offers free WiFi and some guests found the connection solid enough to work efficiently. Additionally, there are multiple entrances with WiFi availability, which could offer convenience. However, several guests experienced issues, reporting that the internet quality was not good with some stating that WiFi was not available in their rooms. Despite these challenges, the hotel does provide perfect WiFi according to some reviewers, indicating that the connectivity may vary depending on the location within the hotel.
Gym
The gym at Best Western Summit Inn offers a range of facilities, described by guests as well equipped and functional with good sound insulation. Several positive comments highlight the presence of a fitness center as a beneficial feature. However, there have been consistent reports about some gym equipment, including treadmills, not being in proper working condition and the gym being somewhat outdated. Despite these issues, the availability of a workout facility is appreciated by guests.
Pool
The Best Western Summit Inn's pool receives a wide range of feedback from guests with generally positive comments. The pool is a significant highlight, particularly appreciated by families with children who find it enjoyable. Many guests noted the pool's warmth, contributing to its appeal with several specifically mentioning the indoor, heated feature as a major plus. The pool is repeatedly described as clean and well-maintained, enhancing the overall experience.
The pool's size is often highlighted with terms like large, big and huge indicating that it offers ample space for swimming. The availability of plenty of seating around the pool area adds to its convenience and comfort. Despite its benefits, there are occasional concerns about the pool’s temperature with some guests finding it too cold, especially on certain days. Water clarity and chemical levels also raised issues for a few guests with some reporting murky water and an overabundance of chemicals.
The ambiance of the pool area is generally well-received, described as pleasant and spacious, even though some guests noted it could benefit from updates in decor and improved ventilation. Overall, the pool is a valued amenity at the Best Western Summit Inn, offering a mostly positive experience for families and individuals alike.
Family
Best Western Summit Inn offers a welcoming environment for families, making it an ideal destination for family vacations. The hotel features family-sized rooms and suites that provide ample space and comfort for guests. The family-friendly facilities include a pool that has been a hit with children and grandchildren alike, eliciting enjoyment and fun-filled moments. The setup of the family suites has been praised for fitting families perfectly, contributing to a great stay experience.
While the hotel provides a strong family value, there are occasional mentions of minor inconveniences such as noise from other families or unsupervised children. However, the staff's patience and attentiveness are noted, ensuring family satisfaction overall. The family-friendly amenities and convenience make it a highly recommended choice for family visits, as evinced by many happy guests who expressed their willingness to recommend it to others.
3 Star
The Best Western Summit Inn offers a solid three-star experience with a perfect cost-benefit ratio, making it an affordable and comfortable option for budget travelers. The facilities are clean and the pool is well-maintained, contributing to the overall satisfaction of guests. Although the rooms are smaller in size and the toilets are notably low, the hotel provides a quiet location with dark rooms suitable for a restful stay. Breakfast receives positive remarks for its quality, featuring standard BW scrambled eggs and a waffle maker. Its close proximity to various services adds to the convenience, making it a practical choice for travelers. While some feel the accommodations could be better aligned with their pricing, the overall value for money is deemed good. The hotel is recognized as a functional and straightforward three-star facility, offering a typical experience for this category. Guests generally find it to be a good option for the price and express willingness to stay again.
Business
Best Western Summit Inn offers a range of facilities tailored for business visitors. The check-in process is notably easy, ensuring a smooth start to any stay. The hotel provides good facilities that are helpful and useful for business needs, making it a pragmatic choice for business travelers. Despite the wifi not being entirely reliable for business usage, the overall environment is accommodating for work-related activities. The business area available is functional, supporting various business tasks effectively. While the facility itself is average, it remains a practical option for those traveling for business purposes.
Accessible
The Best Western Summit Inn receives praise for its accessibility features, particularly for guests with disabilities. Guests have noted that the rooms are spacious and the accessible features in the bathroom are thoughtfully implemented, making it convenient for those with mobility challenges. Specific mentions of adaptive equipment like bath seats show an effort to accommodate requests even when standard options are not available.
The hotel is also commended for its facilities that are accessible-friendly, indicating a general ease of use for visitors with disabilities. Guests appreciated that the value aligns well with the accessibility offered. The location of the hotel is another advantage, being accessible to the city and nearby attractions.
Although there are minor issues, such as a non-functional outlet in an ADA room and some design flaws like water collecting on the sink due to faucet placement, the overall sentiment remains positive. The commitment to accessibility at Best Western Summit Inn provides a comfortable stay for guests with disabilities, ensuring their needs are largely met with satisfactory solutions.
Indoor Pool
The indoor pool at Best Western Summit Inn receives generally positive feedback from guests. The facility is well-regarded for being clean and functional with a warm and heated environment adding to the comfort. Parents note that children particularly enjoy the pool, making it a family-friendly feature. The pool, although described as not very deep, provides ample swimming space. Some guests point out that the heater in the pool area was not always on, which could be a minor inconvenience. Overall, the indoor heated pool is a valued amenity that contributes positively to the guest experience.
FAQ
Yes, Best Western Summit Inn has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Best Western Summit Inn.
No, Best Western Summit Inn doesn't allow dogs.
No, parking facilities aren't available at Best Western Summit Inn.
