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Summary of reviewsThe Hilton Garden Inn Detroit/Novi consistently garners positive reviews from guests, thanks to its exceptional location and superior service. Situated conveniently across from a large mall, the hotel offers easy access to numerous dining, shopping, and entertainment options. The central location makes it an attractive hub for both leisure and business travelers, providing affordable yet practical accommodations near both Detroit and Ann Arbor.
Guests frequently praise the breakfast experience, highlighting its delicious made-to-order options and the friendly service provided by the staff. While some suggest improvements regarding variety and pricing, the overall sentiment remains appreciative, with the welcoming atmosphere enhancing the meal experience.
Rooms at the Hilton Garden Inn Detroit/Novi are recognized for their cleanliness and comfort, contributing to a peaceful and satisfying stay. Spacious accommodations, equipped with amenities like a Keurig machine, ensure guests feel at ease. Although some note minor issues with decor and noise, the professional, friendly staff and quiet location elevate the overall experience.
Cleanliness is a standout feature, with guests repeatedly complimenting the spotless environment in both rooms and common areas. The hotel maintains high standards, supported by a friendly and professional staff, creating a warm and inviting atmosphere that guests appreciate.
Additionally, the hotel's staff receives substantial acclaim for their exceptional service, with individuals such as Jessica and Brandon often remembered for their helpfulness and professionalism. The team's attentiveness and efficiency significantly enrich the guest experience, ensuring visitors feel valued and cared for throughout their stay.
Families particularly enjoy the pool area, which is clean and well-maintained. Although the pool is noted to be small and lacking a hot tub, it offers a pleasant environment for children to have fun. Some guests note the water temperature can be unexpectedly cold, yet the overall experience remains positive due to its suitability for families.
Comfortable beds further enhance the appeal of the Hilton Garden Inn Detroit/Novi, with many guests praising the bedding quality and the restful sleep it provides. While some mention firmness as a minor issue, most emphasize the comfort and quietness of the rooms as pivotal factors in their decision to return.
Overall, the Hilton Garden Inn Detroit/Novi offers a highly satisfying stay, combining prime location, exceptional cleanliness, and excellent service to create a welcoming environment favored by travelers.
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