Comfort Suites Ocean City West
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Summary of reviewsComfort Suites Ocean City West is praised for its exceptional location, providing easy access to the boardwalk, beach and downtown Ocean City. The surrounding area is rich with dining options and attractions, making it convenient for guests to explore. Ample parking and its proximity to the bridge leading into Ocean City add to the hotel's accessibility. The cleanliness and comfort of the hotel, coupled with a welcoming staff, contribute to positive guest experiences with amenities like 24-hour coffee and tea further enhancing satisfaction.
Guest reviews of the breakfast service are mixed. Some guests appreciate the convenience of a free breakfast and find it delicious, served by friendly staff. However, the breakfast area is often noted as small and overcrowded with limited variety and quality of items. Guests suggest improvements in variety, freshness and organization to better the experience.
The rooms at Comfort Suites Ocean City West are generally spacious, clean and well-furnished with many guests finding the beds very comfortable. The friendly staff's excellent customer service adds to the pleasant stay. However, some guests encountered inconsistencies in room quality, particularly regarding bathroom cleanliness and the need for maintenance.
Cleanliness throughout the hotel receives mixed feedback. While many guests report their rooms as clean and comfortable, others highlight significant cleanliness issues in both rooms and common areas. Complaints about pests, bad smells and dirty common spaces indicate a need for better general upkeep.
The staff at Comfort Suites Ocean City West are frequently commended for their friendliness and helpfulness. Standout employees, like Joy at the front desk, leave memorable impressions with their exceptional service. Although there are isolated complaints about less courteous behavior and loud music at the front desk, the overall consensus is that the staff contribute significantly to a positive guest experience with their warm and attentive service.
The pool area receives mixed reactions. Guests appreciate its size, kid-friendliness and ample seating, making it a pleasant place to relax. However, discrepancies between the pool's appearance in photos versus reality, issues with water cleanliness and its location in the parking lot detract from some guests' experiences.
Guests often find the beds comfortable, describing them as clean and cozy, though there are occasional negative remarks about bed comfort and linens. Ongoing improvements, such as new mattress installations, indicate efforts to enhance guest comfort.
Overall, Comfort Suites Ocean City West is valued for its strategic location, friendly staff and comfortable accommodations, despite some areas needing improvement, such as breakfast variety, general cleanliness and pool maintenance.
Categories
Guest reviews of the breakfast service are mixed. Some guests appreciate the convenience of a free breakfast and find it delicious, served by friendly staff. However, the breakfast area is often noted as small and overcrowded with limited variety and quality of items. Guests suggest improvements in variety, freshness and organization to better the experience.
The rooms at Comfort Suites Ocean City West are generally spacious, clean and well-furnished with many guests finding the beds very comfortable. The friendly staff's excellent customer service adds to the pleasant stay. However, some guests encountered inconsistencies in room quality, particularly regarding bathroom cleanliness and the need for maintenance.
Cleanliness throughout the hotel receives mixed feedback. While many guests report their rooms as clean and comfortable, others highlight significant cleanliness issues in both rooms and common areas. Complaints about pests, bad smells and dirty common spaces indicate a need for better general upkeep.
The staff at Comfort Suites Ocean City West are frequently commended for their friendliness and helpfulness. Standout employees, like Joy at the front desk, leave memorable impressions with their exceptional service. Although there are isolated complaints about less courteous behavior and loud music at the front desk, the overall consensus is that the staff contribute significantly to a positive guest experience with their warm and attentive service.
The pool area receives mixed reactions. Guests appreciate its size, kid-friendliness and ample seating, making it a pleasant place to relax. However, discrepancies between the pool's appearance in photos versus reality, issues with water cleanliness and its location in the parking lot detract from some guests' experiences.
Guests often find the beds comfortable, describing them as clean and cozy, though there are occasional negative remarks about bed comfort and linens. Ongoing improvements, such as new mattress installations, indicate efforts to enhance guest comfort.
Overall, Comfort Suites Ocean City West is valued for its strategic location, friendly staff and comfortable accommodations, despite some areas needing improvement, such as breakfast variety, general cleanliness and pool maintenance.
Dog Friendly Hotel
Offers dog treats in the lobby and a designated grassy area with a waste station for pet relief. Well-behaved pets are allowed to be left unattended in designated ground floor rooms.
Business Hotel
Comfort Suites offers suite accommodations and a business center. This is suitable for business travelers needing extra space and facilities for work.
Accessible Hotel
Comfort Suites Ocean City West offers a 'Queen Suite - Disability Access/Non-Smoking' room type. This hotel provides a hearing-accessible phone and visual alerts for guests. It also offers general wheelchair accessibility throughout its grounds.
3-Star Hotel
This hotel provides comfortable accommodations and is located in West Ocean City. It is a good option for those seeking a quieter stay.
Hotel with Rooms With Fireplace
Hotel for Honeymoon
Hotel near Nightlife Spots
Hotel with Swimming Pool
Pool Lap Lanes
Hotel with Gym
Hotel with Pool Lap Lanes
About Comfort Suites Ocean City West
License: 11449940
Guest Reviews
Location
Guests consistently highlight the ease of finding the hotel and the availability of parking. It's centrally located and close to the bridge leading into Ocean City. Despite not being directly on the beach, the proximity to popular destinations is sufficient for most visitors. The surrounding area offers plenty of dining options with many restaurants situated conveniently near the hotel.
Additionally, the hotel's cleanliness, comfort and friendly staff add to the overall positive experience. Elements such as 24-hour coffee and tea availability further enhance guest satisfaction. For those attending events, the location is also favorable, providing quick access to the convention center.
The combination of its strategic position, ample amenities and welcoming environment makes Comfort Suites Ocean City West a well-regarded choice for travelers seeking convenience and comfort in Ocean City.
Breakfast
Guests frequently pointed out that the breakfast area was small and often overcrowded, leading to a lack of available food at times. The variety of breakfast items seemed limited with complaints about repetitive menus and a lack of fresh choices, such as fruits or healthier options. Some expressed dissatisfaction with the quality of certain items, like the breakfast sausage and noted that the offerings were not fully stocked. The need for more hot choices and spreads for bagels and toast was also mentioned.
Moreover, certain reviews described the breakfast as awful, terrible and even less than great. The organization of the breakfast service appeared to be an issue for some, prompting them to seek alternatives elsewhere. The timing was another factor with a few guests wishing for an extension of breakfast hours.
In summary, while there are positive notes about the amiable staff and occasional satisfaction with the breakfast itself, the overall feedback suggests that improvements in variety, freshness and service organization could significantly enhance the breakfast experience at Comfort Suites Ocean City West.
Rooms
However, there were some inconsistencies in the room quality. A few guests had issues with cleanliness, particularly in the bathrooms. Some mentioned that certain room fixtures needed maintenance or replacement. Despite these concerns, the majority of reviews highlight the cleanliness and comfort of the rooms, making it a good place to stay for travelers. The convenient location with nearby restaurants and amenities also adds to its appeal.
Beds
Cleanliness
However, there were significant issues highlighted regarding the overall cleanliness of the property. Some guests reported their rooms as very dirty with specific complaints about ants, bed bugs and bad smells. Common areas like hallways, elevators and the foyer were frequently described as dirty and in need of more thorough cleaning and maintenance. Problems such as dirty bathtubs, unclean floors and left-behind items from previous guests were also mentioned.
In summary, while there are positive remarks about room cleanliness and friendly staff, improvements are needed in the general upkeep and cleanliness of the hotel's common areas to meet all guests' expectations.
Staff
Despite a few mixed reviews, such as complaints about loud music at the desk and isolated incidences of less courteous behavior, the general consensus is that the staff contributes significantly to a positive guest experience. With employees described as kind, amicable and always smiling, the atmosphere created by the staff is one of warmth and attentive service. The team’s commitment to excellent customer service is evident, as they frequently went above and beyond to ensure guest satisfaction.
Visitors also appreciated the hotel staff's efforts during breakfast, although some suggested that the breakfast offering could be enhanced. Overall, the consistent praise for the staff underscores Comfort Suites Ocean City West’s reputation for exceptional hospitality and service.
Pool
However, some guests noted discrepancies between the pool's appearance in photos versus reality, mentioning that it did not look as advertised on the website. There were also remarks about the water being cloudy, dirty and even filthy at times with some instances of the pool appearing to be under construction. Despite these concerns, other guests mentioned enjoying the pool and various amenities associated with it.
The location of the pool has also been pointed out, as it's situated in the parking lot, which may not provide the most ideal scenic environment. Issues with receptionists regarding pool hours have also been mentioned, impacting the experience for some guests.
In summary, while the pool area at Comfort Suites Ocean City West offers enjoyable features and a welcoming environment for families, there are inconsistencies in maintenance and representation that potential guests should be aware of.
Yes, Comfort Suites Ocean City West has pool(s) that belong to one or more of the following categories: Pool Lap Lanes.
No, a spa isn't available at Comfort Suites Ocean City West.
Yes, Comfort Suites Ocean City West welcomes dogs.
No, parking facilities aren't available at Comfort Suites Ocean City West.
Yes, Comfort Suites Ocean City West has a gym.
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