Ocho Rios, Main Street, Ocho Rios, St. Anne's, Jamaica18.412609,-77.104284(Show on Map)
7.8
Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Moon Palace Jamaica - All Inclusive, located in the heart of Ocho Rios, offers guests a prime destination combining relaxation and adventure. This beachfront resort is celebrated for its stunning views, well-maintained grounds, and easy access to both local attractions and excursions, making it an ideal choice for families, couples, and adventure-seekers. Guests enjoy being within walking distance of shops and restaurants, adding to the rich cultural experience.
Dining at Moon Palace Jamaica receives high praise, particularly for its breakfast and diverse dinner options. The breakfast buffet provides a wide variety of delicious, freshly cooked meals, including traditional Jamaican dishes and European treats. Guests appreciate the extensive dining options for dinner, with standout restaurants like Pier 8, Momo, and the Jerk Hut offering exceptional culinary experiences, enhanced by friendly and attentive staff.
The accommodations at Moon Palace Jamaica are noted for their cleanliness, with many guests highlighting the modern aesthetics and breathtaking ocean views. Though some rooms are described as smaller with dated furniture, upgrades have improved guest comfort, with housekeeping consistently maintaining a spotless environment. The resort's commitment to cleanliness extends to its facilities, with the beach, grounds, and pools lauded for their tidiness and upkeep.
The resort's staff contributes significantly to the overall experience, with exceptional service and warmth that embody the authentic Jamaican vibe. Guests frequently commend the staff's dedication to creating a welcoming atmosphere, enhancing their stay with professionalism and friendliness. This high standard of service is evident across all departments.
The spa at Moon Palace Jamaica stands out as a highlight, offering exceptional quality and service. Guests describe their experiences as relaxing and rejuvenating, praising the spa's clean environment and outstanding treatments. Complimentary access to the hydrotherapy area further enhances the value of this facility.
The resort's pools are another highlight, offering clean, well-kept areas that cater to all ages. The vibrant atmosphere is enriched by attentive pool staff, swim-up bars, and entertainment, making it easy for families to enjoy a full day of fun.
The beach area, while smaller than expected for some visitors, remains beautiful and clean, with calm waters and an inviting environment. Guests appreciate the efforts to maintain its pristine condition, providing a serene spot for relaxation.
Moon Palace Jamaica excels as a family-friendly destination, with numerous activities and amenities tailored for children. The water park, playroom, and kids club offer endless entertainment, ensuring a memorable vacation for families.
Overall, Moon Palace Jamaica - All Inclusive is praised for its exceptional location, diverse dining, welcoming staff, and clean, well-maintained facilities, making it a highly recommended destination for a memorable vacation experience.
Categories
Luxury
A sprawling all-inclusive resort with majestic marble interiors, Moon Palace Jamaica offers luxury accommodations with amenities like in-room liquor dispensers and high-end bath amenities. It features five upscale restaurants, multiple bars, four swimming pools, and a world-class spa. The resort is located on a private beach.
Beachfront
Located directly on Turtle Beach, this large, modern all-inclusive resort provides extensive beachfront access and multiple oceanfront pools with swim-up bars. Guests enjoy a wide range of included beachfront amenities like beach volleyball, non-motorized water sports, and beachside service.
Children's Pool
Offers family-friendly amenities and activities, though specific details about kids' pool areas are not highlighted, it is known for catering to families.
Pool Swim Up Bar
With its lively atmosphere and numerous amenities, Moon Palace Jamaica offers a fun and engaging swim-up bar experience. The resort's beautiful pools, combined with the attentive service and delicious drinks, make it a popular choice for families and couples alike.
Outdoor Pool
Offering a comprehensive pool experience, this all-inclusive resort boasts 4 outdoor swimming pools, including a children's pool. Guests can enjoy drinks from two swim-up bars and a poolside bar, complementing the extensive pool area.
5 Star
This all-inclusive resort provides a luxurious experience with access to a stunning beach. It is known for its family-friendly environment and offers various opportunities for relaxation. The spa treatments are outstanding, and the resort provides various dining options.
All-Inclusive Packages
A family-friendly all-inclusive resort offering a variety of amenities and activities for all ages. It features multiple restaurants, bars, and swimming pools, providing a fun and engaging vacation experience.
Gym
This all-inclusive hotel features a fitness center. Its location in Ocho Rios, combined with comprehensive amenities, makes it a prime choice for travelers focused on wellness.
Accessible
This resort is highly committed to accessibility, offering a variety of accessible rooms with grab bars, shower seats, and lowered light switches. All facilities, including restaurants, bars, and swimming pools, are wheelchair accessible, with accessible paths and ramps throughout the property. They also provide beach wheelchairs and offer adaptive sports and accessible tours.
Parking
This hotel provides on-site parking for guests. As a large all-inclusive resort, it likely offers extensive parking options. The convenience of parking combined with the resort's amenities makes it a desirable choice.
Business
This hotel stands out with its comprehensive business amenities, including a 24-hour business center and options for express check-in and check-out. It also provides complimentary Wi-Fi and airport shuttle services, catering to the needs of business travelers. It's a luxury hotel with different styles, fitness facilities, and airport transfer services.
Pool
This all-inclusive resort features multiple pools, a water park, and a range of dining options. The resort provides a luxurious and family-friendly experience with diverse activities and amenities.
Wave Pool
Children's Pool
Pool Swim Up Bar
Outdoor Pool
Family
This all-inclusive hotel offers many family-friendly amenities, including a kids' club, a teen lounge, and multiple pools. The resort also provides various activities and entertainment suitable for all ages, ensuring a memorable vacation for families.
Spa
Moon Palace Jamaica features a world-class spa with herbal steam baths, massage sessions and a variety of treatments. The size and scope of the spa facilities, combined with its beachfront location, makes it a prominent spa destination.
Beach
Moon Palace Jamaica offers direct access to the beach. It provides all-inclusive amenities, multiple restaurants, swimming pools, and entertainment options, making it ideal for a comprehensive beach vacation experience.
Romantic
Honeymoon
Wave Pool
Room Types
Superior Deluxe Ocean View with Balcony - Kids & Teens FreeThis double room features a bathrobe, tile/marble floor and minibar.
Superior Honeymoon Suite Ocean View - King Size BedThis double room features a tile/marble floor, private entrance and view.
Aromatherapy menu
Pillow menu
Nightly petit fours
Superior Family Partial Ocean View - Kids & Teens FreeFeaturing free toiletries, this family room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned family room features a flat-screen TV with cable channels, a private entrance, a minibar, a tea and coffee maker as well as sea views. The unit has 3 beds.
Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens FreeThis suite features air conditioning, tile/marble floor and flat-screen TV.
Aromatherapy menu
Pillow menu
Nightly petit fours
Deluxe Resort ViewFeaturing free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room features a flat-screen TV with cable channels, a private entrance, a minibar, a tea and coffee maker as well as sea views.
Deluxe Ocean ViewFeaturing free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room features a flat-screen TV with cable channels, a private entrance, a minibar, a tea and coffee maker as well as sea views.
Superior Governor Suite Ocean View - King Size BedOffering free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a private entrance, a minibar, a tea and coffee maker as well as sea views. The unit has 1 bed.
Superior Junior Suite Ocean View - Kids & Teens FreeThis suite features air conditioning, tile/marble floor and flat-screen TV.
Aromatherapy menu
Pillow menu
Nightly petit fours
Superior Walk Out Suite Ocean View - Kids & Teens FreeThis suite features air conditioning, tile/marble floor and flat-screen TV.
Aromatherapy menu
Pillow menu
Nightly petit fours
Deluxe Resort View with Balcony - Kids & Teens FreeProviding free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious double room provides air conditioning, a private entrance, a minibar, a tea and coffee maker, as well as a flat-screen TV with cable channels.
Guest Reviews
7.8
Good
Review Summaries
Location
Moon Palace Jamaica - All Inclusive offers an exceptional location in the heart of Ocho Rios, making it a prime spot for travelers seeking both relaxation and adventure. The resort is lauded for its stunning views and beautiful grounds, with easy access to a clean and well-maintained beach that is protected by a calm cove. Guests appreciate the convenience of being within walking distance to a variety of shops, restaurants, and local attractions, ensuring a rich cultural experience just steps from the hotel. The property's central location also allows for quick access to diverse excursions and outdoor activities throughout the area, making it an excellent choice for families, couples, and adventure-seekers alike. The seamless blend of city center access and beachfront leisure creates a relaxing and welcoming atmosphere, with a safe and friendly environment perfect for exploring both within and outside the resort.
Breakfast
The breakfast experience at Moon Palace Jamaica - All Inclusive has received an array of positive remarks from guests. The hotel's breakfast offerings are heralded for their diversity, providing a wide range of options that cater to various dietary needs, including gluten-free dishes for guests with celiac disease. Many guests appreciate the availability of traditional Jamaican breakfast dishes alongside European treats, enhancing the culinary experience with local flavor.
The hotel's buffet stands out, with freshly cooked breakfasts and a variety of vegetarian options, contributing to its reputation for being delicious and well-thought-out. The extended breakfast hours are a favorable feature, allowing guests the flexibility to enjoy their meals without an early morning rush. Additionally, Pier 8 is highlighted for offering authentic Jamaican cuisine, receiving individual praise for the taste and representation of local specialties.
However, it is noted that while there are many options, there are fewer choices for vegan or non-pork meat breakfast items. Despite this, guests have found plenty of variety in their meals, making breakfast a satisfying part of their stay.
Overall, breakfast at Moon Palace Jamaica is described as excellent, with guests enjoying the freshly made selections and even praising specific stations, such as the made-to-order omelet and egg station. The breakfast experience, combined with the quality of the coffee shop and dining options, contributes significantly to the hotel's appeal as a great vacation destination.
Dinner
Moon Palace Jamaica delivers a diverse culinary experience, offering an array of dining options that guests find highly impressive. Restaurants like the Jerk Hut, Pier 8, and Momo frequently receive praise for their delicious offerings, with many guests particularly enjoying Jamaican dishes. The variety of food spans across Caribbean, Indian, and American cuisines, ensuring that everyone finds something to their taste. The ambiance at the restaurants, especially during the hibachi dinners, is described as superb, enhancing the dining experience. Chef Otis at Pier 8 is noted for exceptional personalized service and preparing the best steak by some guests.
Guests appreciate the convenience of extended dinner hours, allowing more flexibility, and highlight both the friendliness and observance of the dining staff. The plentiful options and high-quality food make the stay at the resort enjoyable for many, with standout experiences at places like the Italian restaurant Gondola and the Jerk Hut. Despite occasional minor issues with some restaurants, the general consensus reflects a positive dining experience at the resort, characterized by flavorful dishes and accommodating service.
Rooms
Moon Palace Jamaica - All Inclusive offers a mixed experience when it comes to its hotel rooms. While some visitors find the rooms to be on the smaller side and with dated furniture, many guests praise the cleanliness and modern aesthetics of the accommodations. The property has undergone upgrades that enhance the overall experience, with rooms often noted for their spaciousness and comfort. A significant highlight mentioned by guests is the breathtaking views of either the ocean or beach, which add a special touch to the stay. Housekeeping services are consistent and thorough, ensuring rooms are well-maintained with amenities readily available. Guests also appreciate the accessibility and thoughtful setup, particularly for families with children, as the snack bars provide child-friendly options conveniently located around the kids' pool. Despite some reported issues such as delayed room availability and maintenance challenges, the welcoming ambiance and attention to detail in room service contribute positively to the overall impression. Moon Palace Jamaica appears to offer a pleasant experience, especially when considering the scenic views and the attentive staff, though the size and condition of rooms may vary.
Beds
At Moon Palace Jamaica - All Inclusive, guests generally have a positive impression of the beds, emphasizing their comfort and quality. The beds are frequently noted to be very comfortable, with some guests describing them as perfect or outstanding. The linens also receive praise for being nice, soft, and cool, enhancing the overall sleeping experience. Despite preferences for larger bed sizes, such as having two queen beds in each room, the existing beds earn high marks for comfort. Even though some found them too soft or high, most guests appreciate the clean and comfortable rooms. Overall, the bedding at Moon Palace Jamaica contributes to an inviting and restful stay.
Cleanliness
Moon Palace Jamaica - All Inclusive impresses with its commitment to cleanliness and well-maintained facilities. The property consistently receives praise for being very clean, with numerous comments highlighting the well-kept grounds and spotless rooms. Guests often laud the modern appearance of the resort and the beautiful, tidy environment, which adds to the overall tranquility and charm.
Housekeeping services are frequently mentioned as exemplary, ensuring rooms are spotless and maintaining a clean atmosphere throughout the resort. The staff's responsiveness and the abundance of cleaning personnel contribute significantly to maintaining the property's pristine condition. The overall appearance of the hotel is described as unique and excellent, combining a modern touch with a sense of serenity.
While a few isolated concerns about room cleanliness and maintenance issues were noted, the overwhelming sentiment is one of satisfaction with the property's cleanliness and maintenance standards. The beach area also receives commendations for its cleanliness and upkeep, enhancing the guest experience. All in all, Moon Palace Jamaica is praised as a beautiful, clean, and well-maintained resort that promises a pleasant stay.
Staff
Moon Palace Jamaica - All Inclusive is notable for its consistently outstanding service, with a team of staff members who are widely praised for their friendliness, professionalism, and willingness to assist guests. Reviews frequently highlight the warm, authentic Jamaican vibe that the staff embodies, contributing to an unforgettable and welcoming experience. Many guests have acknowledged specific individuals at various facilities – from the reception and check-in desks to the bars and dining areas – for their exceptional service and attentiveness.
The staff's dedication to making guests feel at home is evident, with numerous accounts of going the extra mile to ensure comfort and satisfaction. Whether interacting with bartenders, housekeeping, or front desk personnel, guests appreciate the impeccable and courteous nature of the staff, which greatly enhances the overall experience at the resort. The team is noted for maintaining a high standard of professionalism and friendliness across all departments, from the front gate to the restaurants.
Despite some isolated comments regarding service inconsistencies, the majority of reviews emphasize the staff's expertise and cordiality, affirming an atmosphere of hospitality that complements the stunning surroundings of the resort. Moon Palace Jamaica stands out as a destination where staff consistently deliver excellent customer service, contributing to the guests’ willingness to return and enjoy all that the resort has to offer.
Wi-Fi
At Moon Palace Jamaica - All Inclusive, guests have noted a generally positive experience with the wifi. The connection is described as reliable, covering areas throughout the resort. While the phone lines in the rooms were not up to par, the availability and quality of the wifi made it convenient for guests to stay connected. The resort's app, which can be downloaded using the wifi, adds to the convenience by enabling guests to order room service and book spa appointments effortlessly. Despite some minor issues with staff interaction, the efficient wifi service remains a standout feature for visitors seeking connectivity during their stay.
Spa
At Moon Palace Jamaica, the spa consistently stands out as a highlight for many guests. Visitors repeatedly emphasize the exceptional quality and service offered at this facility, which many describe as the best part of their stay. The spa is noted for its top-notch facilities and accommodating staff such as Odane, Melissa, and Azeeza, who have each earned praise for their outstanding service. Guests appreciate the clean and beautifully designed environment, making their visits not only relaxing but also rejuvenating. With commendations for the impeccable treatments, including some of the best deep tissue massages ever experienced, the spa establishes itself as a must-visit destination within the resort. Complimentary access to the hydrotherapy area further enhances the value of the experience. Overall, the Awe Spa offers a wonderful, heavenly retreat that leaves a lasting impression on those who indulge in its services.
Pool
Moon Palace Jamaica offers a remarkable pool experience that garners praise from its guests. The hotel boasts multiple pools, accommodating visitors of all ages, and ensures that every pool area is clean and well kept. Visitors are particularly impressed with the attentive and friendly pool staff, who contribute significantly to the enjoyment of the facilities. The pool scene is enhanced with swim-up bars and various dining options, making it easy to spend the entire day by the water. Nighttime swimming is a highlight for many, adding an extra layer of enjoyment to their stay. Entertainment provided by the poolside MCs and activities team adds excitement and keeps both kids and adults engaged. Despite a minor desire for additional umbrellas, the extensive amenities and vibrant atmosphere ensure that the pools remain a standout feature. Families find the property's wide array of activities endlessly enjoyable, complementing the beautiful pools.
Beach
Moon Palace Jamaica - All Inclusive offers guests a mixed experience with its beach area, but the reviews convey mostly positive sentiments. The beach is widely praised for its beauty and cleanliness, with soft sand and calm, warm waters that make for peaceful and relaxing days. Its location, right on the beachfront, allows for easy access and convenient ferry connections. The beach area is a beautifully maintained space, regarded as one of the best by many guests. Although the beach is smaller than expected for some visitors, it remains uncrowded and private, with a dedicated VIP section.
Guests appreciate the ongoing efforts to maintain cleanliness, with the beach crew effectively managing seaweed presence. Comfortable seating, regular maintenance, and friendly service staff enhance the beach experience. The ocean view is described as beautiful and soothing, enhanced by crystal clear waters. Despite occasional mentions of seaweed and algae, the beach is seen as a treasured spot within the resort, admired for its inviting environment and well-kept surroundings. Whether it's soaking up the sun or enjoying a beach party, this stretch of coast seems to deliver a pleasant, serene experience for vacationers seeking relaxation and natural beauty.
Family
Moon Palace Jamaica shines as a top choice for families seeking memorable vacations with engaging activities for children. The resort's kid-friendly atmosphere is evident with its array of amenities catering specifically to families. Families rave about the well-organized playroom and the exceptional staff that make every visit a delight, ensuring both safety and enjoyment for children of all ages. The water park is a standout feature, consistently bringing joy to younger guests. Whether they are enjoying the excitement of the games rooms or the assortment of activities, kids are thoroughly entertained. The resort offers a range of family-centric options, including a kids club, which provides parents the opportunity for some downtime, adding to the overall relaxation of the vacation. The snack bar near the kids pool and the thoughtful touches like special attention from the staff on birthdays further enhance the family experience. Set against the backdrop of Jamaica's vibrant culture, Moon Palace seamlessly combines luxury with activities tailored for families, making it a highly recommended destination for those traveling with children.
5 Star
Moon Palace Jamaica - All Inclusive has garnered an impressive reputation with its outstanding dining options and wonderfully attentive staff. Many guests describe their visit as an excellent overall experience, with some emphasizing that the resort truly deserves its five-star rating. The Buccaneers Buffet, in particular, earns special praise, and the clean, well-kept environment adds to the appeal. The professional and courteous staff elevate the guest experience further, providing a consistently excellent service that many visitors find to be impeccable. With numerous recommendations, this resort emerges as a highly recommended destination, especially for those seeking a top-notch, luxurious vacation in Jamaica.
All-Inclusive Packages
Moon Palace Jamaica sets a high standard for all-inclusive resorts with its impressive offerings and services. Guests frequently highlight the abundant variety in food and beverages, accommodating various tastes and ensuring a satisfying culinary experience. The quality of food is consistently praised, with many noting it as surprisingly good for an all-inclusive resort.
The staff's kindness and attentiveness contribute significantly to a memorable stay, delivering top-notch hospitality across the board. The resort provides a clean, safe environment, making it ideal for couples and families alike. Many guests recognize it as one of the best all-inclusive experiences they have encountered, noting the comprehensive nature of the offerings.
Despite a few mentions of additional charges, such as room service and certain amenities, the overall satisfaction underscores the resort's ability to deliver a genuinely all-inclusive experience. With excellent service, a wide array of food and fun activities for all ages, Moon Palace Jamaica ensures that visitors have a remarkable and delightful vacation.
Luxury
At Moon Palace Jamaica - All Inclusive, guests are treated to an exceptional experience that embodies luxury and sophistication. The hotel boasts incredible facilities, from its modern and clean design to luxurious amenities that set a five-star standard. Dining here is truly exquisite, with its restaurants described as a luxury unto themselves, perfectly complementing the upscale atmosphere of the resort.
Guests are welcomed warmly by the friendly and helpful staff, creating an inviting and enjoyable atmosphere. The front desk is particularly noted for making guests feel right at home, providing excellent service and accommodations. The stunning property offers a plethora of activities ensuring that both children and adults are entertained, reinforcing its reputation as a fun resort.
In addition to its luxurious features, the Moon Palace captures the essence of Jamaica's vibrant culture, offering guests a taste of what makes this Caribbean destination so unique. The picturesque scenery, outstanding food, and comprehensive entertainment make it feel and look like a true palace. From its breathtaking location to its top-notch service, Moon Palace Jamaica is a luxury haven for those seeking an upscale and memorable getaway.
Romantic
The Moon Palace Jamaica offers a delightful and romantic ambiance, perfect for special occasions such as anniversaries and honeymoons. Couples who have celebrated milestones like their 50th wedding anniversary found the atmosphere to be enchanting. The resort is renowned for creating memorable experiences, making guests feel special and valued. Honeymooners have described their stays as everything they hoped for, while others have referred to it as one of their best vacations. The resort is not only ideal for couples seeking a romantic getaway but also a great spot for families and solo travelers. With many visitors expressing a desire to return and recommending it to others, Moon Palace Jamaica stands out as a superb destination for a romantic vacation.
FAQ
Yes, Moon Palace Jamaica - All Inclusive has pool(s) that belong to one or more of the following categories: Children's Pool, Pool Swim Up Bar, Wave Pool, Outdoor Pool.
Yes, a spa is available at Moon Palace Jamaica - All Inclusive.
No, Moon Palace Jamaica - All Inclusive doesn't allow dogs.
Yes, parking facilities are available at Moon Palace Jamaica - All Inclusive.
Yes, Moon Palace Jamaica - All Inclusive has a gym.
