Sonesta Hotel Osorno

Osorno -40.57500900, -73.14620800 , Ejercito 395 Rahue (Show on Map)
9.0
Excellent


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Summary of reviewsSonesta Hotel Osorno, located on the tranquil banks of the Rahue River, receives positive recognition for its serene surroundings and elegant facilities. Its proximity to a nearby casino, shopping centers and various dining options is highly appreciated by guests, adding convenience and entertainment to their stay. While some reviewers mention the hotel's distance from the city center as a drawback, it is widely seen as well-located for accessing local amenities and offers excellent parking facilities with magnificent river views. Despite occasional traffic congestion, the overall ambiance is praised for its tranquility and charming environment.

The hotel’s breakfast stands out for its variety and freshness, often described as excellent, delicious and plentiful. The buffet’s diverse options and friendly service contribute to a pleasant dining experience. Though some guests suggest improvements in the variety of fruits and natural juices and better food replenishment during peak times, the breakfast service largely satisfies guests' needs.

Dining at the Sonesta Hotel Osorno is celebrated for its refined cuisine, charming atmosphere and live music, particularly in the bar, which enhances the dining experience. However, some guests point out slower service at the El Olivillo restaurant and occasional higher pricing. While on-site dining offers convenience and quality, minor improvements in service speed and cost would enhance guests' overall satisfaction.

The rooms at Sonesta Hotel Osorno are frequently commended for their spaciousness, modern decor and cleanliness. Guests appreciate the comfort provided by the large, well-maintained bathrooms, free coffee machines and efficient room service. The comfortable beds and pillows often contribute to a restful stay, though some mention minor issues with functionality of air conditioning and occasional noise. Despite these small concerns, the large, clean and well-equipped rooms with beautiful views of the Rahue River, offer a highly comfortable accommodation option.

Cleanliness is a standout feature with the hotel maintaining impeccable standards across all areas, including rooms, bathrooms and common facilities. The attention to detail in cleanliness, paired with a friendly and professional staff, ensures a welcoming and hygienic environment for all guests.

The staff at Sonesta Hotel Osorno receive high praise for their attentiveness and professionalism. From the reception to housekeeping, every staff member is consistently noted for their helpfulness and friendliness, making guests feel well-cared for and welcome. Their dedication and readiness to assist enhance the overall guest experience significantly.

Wi-Fi at the hotel is generally reliable and praised for its speed and stability, ensuring guests stay connected without major issues. However, parking, while secure and private, faces some criticism due to limited space and navigation difficulties in the underground parking area.

Families find the hotel to be a suitable and welcoming environment with numerous amenities for children, including a kids' play area and family-friendly dining options. Special touches from the staff, such as personalized greetings for special occasions, enhance the family experience. Minor critiques include the lack of a minibar and suggestions for more varied activities, but overall, the hotel is highly recommended for family stays.

While some guests find the beds to be exceptionally comfortable, likening their experience to sleeping on a cloud, there are mixed opinions with a few finding the beds too hard. On the whole, the quality of the bedding contributes greatly to a relaxing stay with most guests expressing satisfaction with the comfort offered.

For business travelers, Sonesta Hotel Osorno offers excellent facilities, good soundproofing for meetings and suitable workspaces. The hotel's accessibility features cater well to guests with disabilities, though there are suggestions for improvement in parking accessibility.

In summary, Sonesta Hotel Osorno offers a generally positive experience with standout elements such as its serene location, spacious and clean rooms, friendly staff and a strong breakfast service. Some areas, including dining service speed and parking facilities, could benefit from improvements to elevate the hotel's overall standard.
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Family Friendly Hotel
The hotel offers spacious rooms and is located near the city center. The hotel is connected to a casino center, offering various dining and entertainment options. The hotel features modern amenities and comfortable accommodations suitable for families.

Business Hotel
This hotel stands out with its extensive business amenities, including a 24-hour business center, 8 meeting rooms accommodating up to 1,400 guests, and conference facilities spanning 1,582 sq m. It also offers conveniences such as currency exchange, translation services, and airport transportation.

Hotel with Parking
This hotel provides free parking for guests. It is located within the Plaza Sol complex, offering various amenities such as a casino, bowling alley, restaurants, and shops, enhancing the overall convenience for guests with vehicles.

Accessible Hotel
This hotel offers access for disabled people. It also provides luxury, attentive service and comfort, making it a top choice for accessible accommodation. The hotel features modern, well-equipped rooms and a range of amenities.

Hotel with Gym
This hotel offers modern amenities, including a gym and free WiFi. It's located near the center of Osorno, offering city views. The hotel is within the Plaza Sol complex, which includes a gym and other recreational facilities.

5-Star Hotel
This 5-star hotel offers luxurious accommodations with modern amenities. It features a gym, free WiFi, gourmet cuisine, event rooms, and is located near the city center overlooking the Rahue River. It provides airport transfers, LCD satellite TV, and a work desk in each room.

Luxury Hotel

Hotel for Honeymoon

Romantic Hotel

Room Types
Standard Double Room Providing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, a private entrance, soundproof walls, a minibar as well as city views. The unit offers 1 bed.

Executive Double Room Featuring free toiletries, this twin/double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned twin/double room features a flat-screen TV with satellite channels, a private entrance, soundproof walls, a minibar as well as city views. The unit has 1 bed.

Standard Twin Room Featuring free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned twin room features a flat-screen TV with cable channels, a private entrance, soundproof walls, a minibar as well as city views. The unit has 2 beds.

Executive Twin Room Providing free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned twin room provides a flat-screen TV with cable channels, a private entrance, soundproof walls, a minibar as well as city views. The unit offers 2 beds.

Junior Suite Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a private entrance, soundproof walls, a minibar as well as city views. The unit offers 1 bed.

Guest Reviews
9.0
Excellent
Location
Situated on the banks of the Rahue River, the Sonesta Hotel Osorno has received mixed reviews regarding its location. Many guests appreciated its proximity to a nearby casino, shopping centers and various dining options within walking distance. The unique addition of a small Swiss-German village adds a quaint charm, offering affordable and delicious food choices.

However, opinions diverged when it came to its distance from the downtown area. Some found the location ideal for accessing entertainment and essential amenities, describing it as well-located with easy parking and excellent views. Others noted that it felt somewhat isolated from the city center, making it less convenient for those looking to explore Osorno's central attractions.

Many reviews praised the hotel's environment, facilities and large, comfortable rooms, often highlighting the excellent cleanliness and appealing river views. Despite occasional difficulties in accessing the hotel, especially during traffic congestion and repairs, the overall consensus leans towards a positive experience with particular acclaim for the tranquility and elegant surroundings.

In summary, while the Sonesta Hotel Osorno may not be centrally located, it offers a peaceful and well-equipped stay, ideal for guests seeking the combined advantage of comfort and nearby entertainment.

Breakfast
Sonesta Hotel Osorno consistently receives varied feedback regarding its breakfast offerings. Overall, many guests find the breakfast to be excellent, highlighting its variety, freshness and abundance. The buffet breakfast frequently receives praise for being "very complete," "spectacular," and "filled with many options," all of which enhance the overall morning experience. Guests appreciate the high quality and the diverse selection available, often describing the breakfast as "delicious" and "exquisite." The friendly staff and excellent service around breakfast time further ensure a pleasant dining experience.

Nevertheless, there are recurring suggestions for improvement. Multiple guests feel that the breakfast could benefit from more variety, especially in terms of sweet options, fruits and natural juices. Some reviews mention that the facility where breakfast is served can be too small and note issues with replenishing food during peak times. A minority found the breakfast lacking in terms of content and felt it could be more comprehensive.

Despite these critiques, the overall sentiment suggests that Sonesta Hotel Osorno offers a strong breakfast service that satisfies the majority of its guests, but with room for some enhancements to cater to all tastes and preferences.

Dinner
Sonesta Hotel Osorno has received varied reviews concerning its dining experience. Guests frequently highlight the excellent cuisine with many praising the restaurant's refined and delicious dishes. The dinner options are diverse and the bar is particularly celebrated for its top-notch food and charming ambiance. Live music during dinner and the availability of a complimentary drink add to the positive dining atmosphere.

However, some reviewers point out certain drawbacks such as slower service in the El Olivillo restaurant and occasional delays in room service. There's also a sentiment that the restaurant's menu can be quite expensive, particularly the fixed-price option. While on-site dining offers convenience and quality, some guests found the flavors lacking or experienced dishes arriving cold after a long wait.

Overall, the hotel's bar and restaurant are well-regarded, offering charm and a variety of tasty food alternatives, even if improvements could be made in service speed and pricing.

Rooms
Sonesta Hotel Osorno offers an exceptional experience largely thanks to its rooms, which regularly receive high praise for their spaciousness and comfort. Guests consistently highlight the large, well-maintained bathrooms and the generous room sizes that provide ample space for relaxation. The rooms are described as modern and comfortable with some reviews pointing out the contemporary vibe and stylish decor. Cleanliness is another strong point with multiple reviewers noting the meticulous upkeep of both rooms and bathrooms.

The beds and pillows are often mentioned for their comfort, contributing to a restful stay. Additionally, guests appreciate the variety of room layouts and the good quality construction, including sound isolation suitable for a peaceful environment. The free coffee machine, efficient room service and well-equipped accommodations further enhance the stay.

Despite a few minor concerns like the functionality of the air conditioning, occasional noise from AC units and some rooms needing updates, the overall feedback is overwhelmingly positive. The beautiful views, especially of the Rahue River and the warm temperature maintained inside the rooms add to the appeal. The hotel’s location and clean facilities, combined with the spacious and cozy rooms, make it a recommended choice for both families and individual travelers seeking comfort and quality.

Beds
The beds at Sonesta Hotel Osorno receive notably positive feedback from guests, highlighting their comfort and quality. Many reviewers found the beds to be very comfortable with several referring to them as soft and cozy, likening their experience to sleeping on a cloud. The rooms themselves are described as comfortable and clean, enhancing the overall restful experience.

Guests often mention that the mattresses, sheets and pillows are of good quality with some specifically noting that they found the bed and pillows to be perfect or excellent. There is consistent praise for the large bed sizes and the super comfortable feel, contributing to a good night’s sleep.

However, there were a few mixed opinions. While the majority praised the beds for their comfort, some guests found the beds a bit hard or thought that the double beds could be bigger. There were also occasional mentions of insufficient bedding for colder temperatures.

Overall, the bed quality at the Sonesta Hotel Osorno is well-regarded, making it a solid choice for travelers looking for comfort and relaxation.

Cleanliness
Sonesta Hotel Osorno receives high marks for its outstanding cleanliness, a feature that consistently impresses guests. The hotel is described as very clean, tidy and maintaining excellent hygiene across rooms, bathrooms and common areas. The spacious rooms not only provide comfort but also adhere to impeccable cleanliness standards, ensuring guests feel well taken care of. The attention to cleanliness extends to the hotel facilities, which are consistently described as spotless and inviting. Guests also highlight the helpful and friendly staff, contributing to an overall positive experience. Despite one comment about the condition of the windows and some areas appearing worn, the hotel's commitment to maintaining a clean environment remains a standout quality among guest reviews. The combination of cleanliness, comfort and commendable service makes it a highly recommended choice for travelers.

Staff
Sonesta Hotel Osorno boasts an exceptional staff, consistently praised for their attentiveness and friendliness. From the reception desk to the housekeeping team, every member of the hotel's staff is noted for their professionalism and unwavering readiness to assist guests. The reception staff receives specific commendation for their excellent disposition, always ensuring guests feel welcomed and well-cared for. The breakfast manager and the restaurant team are highlighted for their superb service, contributing to the overall dining experience.

Guests often remark on the staff's kindness, empathy and ability to provide excellent customer service, making every stay as pleasant as possible. They also mention how the hotel staff maintains a professional attitude while being approachable, friendly and supportive, even during public holidays. The general atmosphere at the hotel is enhanced by the staff’s warmth and dedication, leading many to describe their stay as perfect largely due to the exceptional service provided.

Special attention is given to the consistent quality of the personnel’s attention to detail with guests noting the staff's willingness to go above and beyond to meet their needs. Whether it's the front desk's helpfulness during check-in, the restaurant staff’s attentiveness or the housekeeping's immaculate work, every interaction is infused with a genuine concern for the guest's well-being.

In short, Sonesta Hotel Osorno's standout feature is its highly attentive, extremely friendly and helpful staff who ensure a comfortable and memorable stay for all guests.

Wi-Fi
The Wi-Fi at Sonesta Hotel Osorno receives high praise from guests, frequently described as excellent, reliable and steady. Many guests noted the good signal and fast internet speed, highlighting the hotel's impeccable and constant connectivity. Despite minor issues in some rooms, where the Wi-Fi was occasionally slow and intermittent, the overall consensus remains positive with most guests experiencing no significant problems and finding the Wi-Fi worked well throughout their stay.

Parking
The reviews of the Sonesta Hotel Osorno offer a mixed perspective on the parking facilities. Guests generally appreciate the effort put towards providing secure parking, which is often deemed safe and private. The parking is also described as easy and accessible upon arrival and some reviewers highlight the presence of a large parking lot.

However, there are significant criticisms that cannot be overlooked. The main drawback cited is the limited space within the underground parking area, which is described as small, cramped and occasionally difficult to navigate. Additionally, the parking garage is mentioned as being poorly signposted and impractical with some guests finding it unsafe and uncomfortable due to its small size. Other issues include a lack of direct elevator access from the parking lot and complicated access routes that add to the inconvenience.

In summary, while the hotel makes strides in offering secure parking options, the overall guest experience is affected by space constraints and navigation difficulties within the parking facilities.

Family
Sonesta Hotel Osorno proves to be an ideal destination for family visits, offering numerous amenities and activities suitable for children. Reviews highlight the comfortable and pleasant family rooms with king beds that ensure restful nights. Guests appreciate the clean and safe environment complemented by friendly and inclusive staff, making it a welcoming space for families, including those with children of different abilities.

The hotel features a kids play area, providing a fun space for young ones to enjoy, though some suggest a greater variety of activities could enhance the experience. Nearby, families can find bowling, various games for children and a casino, though it's noted that complimentary entrance for hotel guests is not available.

Dining options, inclusive of family-friendly breakfast and great food, receive positive mention and thoughtful touches like a welcome drink add to the welcoming atmosphere. Special occasions are made memorable with personal touches from the staff, such as singing happy birthday, fostering a delightful experience.

While the hotel offers secure parking and spacious suites, which need to be reserved in advance for family reunions, some minor observations include the absence of a minibar for cooling liquids. Overall, Sonesta Hotel Osorno comes highly recommended for families looking for a comfortable and enjoyable stay.

5 Star
Sonesta Hotel Osorno is highlighted for its excellent service and spacious, comfortable rooms. Guests particularly appreciate the varied and high-quality buffet breakfast. However, many feel that the hotel falls short of its five-star rating. Criticisms include the lack of hot water in the morning, subpar food quality and the absence of room service at night. These deficiencies contribute to a significant gap between the hotel's claims and guest expectations of a five-star experience. Overall, while the service and some of the facilities are commendable, there is a consensus that improvements are needed for the hotel to fully meet the five-star standard it advertises.

Business
Sonesta Hotel Osorno provides an excellent experience for business travelers with its business-oriented facilities and good soundproofing for meetings. The hotel offers a variety of workspaces in both the rooms and common areas, making it suitable for telecommuting and business meetings. Its good location adds to its appeal as an ideal spot for business trips. The overall facilities are praised, contributing to its reputation as the best accommodation for business purposes, offering a good place for both business and rest.

Accessible
The Sonesta Hotel Osorno offers a mix of accessibility features for guests with disabilities. It provides handicap-accessible rooms, elevator access and good general accessibility facilities. The suites in particular enhance the hotel's accessibility. Additionally, accessible parking is available. However, there are areas where the hotel could improve, such as easier parking for arrival and more flexible lower access. While the hotel is spacious enough for wheelchairs, the absence of an adapted shower may pose a challenge for some guests. Overall, while there are commendable elements, certain aspects need attention to better accommodate all guests.

Honeymoon
Sonesta Hotel Osorno offers a wonderful experience for honeymooners, featuring special amenities and a cozy, luxurious atmosphere perfect for a romantic getaway. Guests have praised the hotel for its cleanliness and helpful staff, who always go above and beyond to accommodate requests. The attention to detail and attentive service contribute to making it a memorable and pampering retreat for couples celebrating their honeymoon.

Luxury
Sonesta Hotel Osorno offers a blend of luxury and elegance that guests have appreciated during their stay. Recognized for its great service and high-quality offerings, the hotel provides a luxurious atmosphere at an attractive price point. While the facilities may not entirely match the expectations of a five-star hotel, the rooms are described as modern, spacious and elegantly maintained, contributing to a luxurious ambiance.

Guests particularly enjoyed the beauty and functionality of the hotel's restaurant and lounge, highlighting their elegant menus and ample space. The service quality stands out with attentive staff adding to the overall luxury experience. Although breakfast might not reach five-star standards, the hotel's luxurious feel permeates through its well-maintained rooms and overall aesthetic.

Overall, Sonesta Hotel Osorno delivers a first-class experience with luxurious elements, making it an appealing choice for those seeking a blend of elegance and comfort at a reasonable price.

Romantic
Sonesta Hotel Osorno offers an excellent romantic getaway, characterized by its unbeatable attention and meticulous preparations from the cooks. The hotel's proximity to the casino adds an extra layer of excitement and the very comfortable rooms contribute to a pleasant romantic weekend. The overall atmosphere is intimate and inviting, ideal for couples looking to spend quality time together. Room service can be conveniently ordered, enhancing special occasions like wedding anniversaries. Guests appreciate the stunning views, impeccable cleanliness and delicious food. Live music in the evening adds a special touch to the whole experience.


No, Sonesta Hotel Osorno doesn't have any pool.

No, a spa isn't available at Sonesta Hotel Osorno.

No, Sonesta Hotel Osorno doesn't allow dogs.

Yes, parking facilities are available at Sonesta Hotel Osorno.

Yes, Sonesta Hotel Osorno has a gym.

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