InfoSummary of reviewsAmerican Inn & Suites, situated in a prime location near Pontiac, MI airport, impresses guests with its accessibility to local attractions, shopping, dining, and essential services. Despite its strategic position on a major street, the hotel maintains a tranquil atmosphere, ideal for relaxation. Visitors attending events or exploring Detroit find its affordability and convenience appealing. The friendly staff and tidy accommodations further contribute to a positive stay.
The breakfast offerings evoke mixed responses, with many praising the variety and quality of freshly made options, including waffles, along with the attentive service. However, inconsistencies in availability and selection at times affect overall impressions. Regardless, when available, the breakfast is regarded as a strong start to the day.
Rooms at American Inn & Suites are lauded for being spacious and comfortable, boasting amenities like microwaves, refrigerators, and jacuzzi tubs, adding a touch of luxury. While most guests appreciate the cleanliness and condition of the rooms, some note dated decor and occasional maintenance issues. The accommodating ambiance, complemented by hospitable staff, enhances the stay, with whirlpool tubs offering relaxation.
Cleanliness across the hotel varies, with numerous reviews commending the clean environment and efficient housekeeping. Families with pets particularly appreciate the tidiness. However, some guests report cleanliness issues, such as mold, smoke or unpleasant odors, and maintenance challenges in common areas, which detract from the experience.
The hotel staff consistently earn praise for their friendly, helpful, and professional conduct, creating a welcoming atmosphere. Exceptional service is frequently highlighted, with staff members often exceeding expectations to ensure a comfortable stay. Though occasional less satisfactory interactions occur, the overall appreciation for staff dedication prevails.
Guests appreciate the large pool and its complementary sauna, providing an enjoyable retreat, particularly for families. Despite its size and appeal, some face accessibility challenges due to closures, yet the pool, when available, contributes positively to the experience.
The beds generally offer comfortable sleep, with numerous guests commending their coziness. However, inconsistencies in bed quality, including issues with pillows and blankets, occasionally affect guest satisfaction.
Overall, American Inn & Suites delivers a budget-friendly option for travelers, offering comfort and essential amenities at a competitive price. It stands out as a cost-effective choice that surpasses expectations for its rating, catering well to budget-conscious visitors seeking value. Show more
