5-Star HotelSummary of reviews related to the '5 Star' categoryDespite being a member of The Leading Hotels of the World, Castello di Velona falls short of the 5-star rating promised in its marketing. Some guests feel that the pricing is inflated compared to the level of service and facilities provided. While the location is fantastic and service can be exceptional, the breakfast is not up to LHW standards. One guest encountered issues when the restaurant was closed and they had to wait for service at the spa bar. The hotel also received criticism for overpriced services and confusing billing. Overall, the hotel is better suited as a high 4-star rather than a low 5-star property.
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