GreenTree Pasadena
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Summary of reviewsGreenTree Pasadena is frequently praised for its exceptional location, making it an ideal base for exploring Pasadena's key attractions and the broader Los Angeles area. Guests appreciate the hotel's proximity to downtown Pasadena, Old Town and the Pasadena Convention Center, as well as its convenient access to public transportation and multiple freeways. The quiet, safe neighborhood and abundance of nearby shops and restaurants further enhance the stay with free underground parking adding to the overall convenience.
The rooms at GreenTree Pasadena receive mixed feedback. Many guests commend the spaciousness, cleanliness upon arrival and useful amenities like fridges, coffee machines and microwaves. The modern, quiet rooms provide a restful experience, supported by daily cleaning services. Despite these positive aspects, there are recurring issues such as poor lighting, water damage and occasional maintenance problems like broken equipment and insect infestations.
Cleanliness is a significant concern with numerous guests pointing out issues like mold, unpleasant odors and dirty fixtures. Some rooms have visible damages such as scuffed walls and peeling paint and there have been reports of unclean or half-cleaned rooms and the presence of pests.
The breakfast experience at GreenTree Pasadena is also mixed. While some guests appreciate the availability of breakfast, noting the outdoor patio and rooftop dining options, many find the offerings minimal and poorly attended by staff. The transition to a grab-and-go model has been particularly disappointing for some, who expected a buffet breakfast as advertised.
Guest experiences with the staff vary with many praising their friendliness, helpfulness and efficiency, especially the front desk and housekeeping teams. However, some guests encountered unprofessional and dismissive behavior, leading to a less satisfying experience.
The hotel's WiFi receives mixed reviews with some guests finding it reliable and fast, while others encountered slow and inconsistent service. The pool, though highlighted by some as clean and well-maintained, also faces criticism for being dirty on certain days and not always open or heated. Despite this, the presence of a pool is seen as a valuable amenity.
Parking at GreenTree Pasadena is widely appreciated with ample, accessible and free parking options, including an underground lot. This aspect contributes significantly to the overall convenience of staying at the hotel.
Families find GreenTree Pasadena suitable for their needs with positive remarks about the peaceful environment, helpful staff and enjoyable walks to downtown Pasadena. The beds receive mixed feedback; many guests find them comfortable and large, while others point out issues with cleanliness and maintenance.
Overall, GreenTree Pasadena offers a comfortable stay in a superb location, providing good value for money, though it could benefit from improvements in cleanliness, maintenance and consistency in service quality.
Categories
The rooms at GreenTree Pasadena receive mixed feedback. Many guests commend the spaciousness, cleanliness upon arrival and useful amenities like fridges, coffee machines and microwaves. The modern, quiet rooms provide a restful experience, supported by daily cleaning services. Despite these positive aspects, there are recurring issues such as poor lighting, water damage and occasional maintenance problems like broken equipment and insect infestations.
Cleanliness is a significant concern with numerous guests pointing out issues like mold, unpleasant odors and dirty fixtures. Some rooms have visible damages such as scuffed walls and peeling paint and there have been reports of unclean or half-cleaned rooms and the presence of pests.
The breakfast experience at GreenTree Pasadena is also mixed. While some guests appreciate the availability of breakfast, noting the outdoor patio and rooftop dining options, many find the offerings minimal and poorly attended by staff. The transition to a grab-and-go model has been particularly disappointing for some, who expected a buffet breakfast as advertised.
Guest experiences with the staff vary with many praising their friendliness, helpfulness and efficiency, especially the front desk and housekeeping teams. However, some guests encountered unprofessional and dismissive behavior, leading to a less satisfying experience.
The hotel's WiFi receives mixed reviews with some guests finding it reliable and fast, while others encountered slow and inconsistent service. The pool, though highlighted by some as clean and well-maintained, also faces criticism for being dirty on certain days and not always open or heated. Despite this, the presence of a pool is seen as a valuable amenity.
Parking at GreenTree Pasadena is widely appreciated with ample, accessible and free parking options, including an underground lot. This aspect contributes significantly to the overall convenience of staying at the hotel.
Families find GreenTree Pasadena suitable for their needs with positive remarks about the peaceful environment, helpful staff and enjoyable walks to downtown Pasadena. The beds receive mixed feedback; many guests find them comfortable and large, while others point out issues with cleanliness and maintenance.
Overall, GreenTree Pasadena offers a comfortable stay in a superb location, providing good value for money, though it could benefit from improvements in cleanliness, maintenance and consistency in service quality.
Accessible Hotel
GreenTree Pasadena is wheelchair accessible and offers disabled access rooms, including a King Accessible room. Amenities include bathroom safety bars, braille availability, an elevator, and wheelchair-accessible parking and path of travel.
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
3-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
GreenTree Pasadena boasts an exceptional location that receives high praise from guests. The hotel is conveniently situated within walking distance to many of Pasadena's key attractions, including downtown Pasadena, Old Town Pasadena and the Pasadena Convention Center. With its close proximity to the Del Mar Station and easy access to multiple freeways, it provides a comfortable base for visitors looking to explore the broader Los Angeles area.
Guests appreciate the quiet and safe neighborhood with Whole Foods Market and Trader Joe’s just a short stroll away. The hotel's location is considered superb for various activities, whether it’s attending the Rose Parade, visiting museums like the Norton Simon Museum or simply enjoying the many nearby shops, restaurants and event centers. The area is described as peaceful with a nice ambiance that enhances the overall stay.
Additionally, the convenient access to public transportation, including the metro and train stations, allows for easy exploration of Los Angeles and Hollywood. Many reviewers highlight the advantage of free underground parking, adding to the convenience of staying at GreenTree Pasadena. Overall, the hotel offers a perfect blend of location, comfort and accessibility, making it a prime choice for visitors to Pasadena.
Despite being advertised as a full breakfast experience at GreenTree Pasadena, the included breakfast offerings present a mixed bag of experiences. On a positive note, some reviewers appreciated the availability of breakfast with some even highlighting that it was good or okay, especially on weekends. A pleasant outdoor, covered patio and a rooftop dining option were also well-received. Fresh fruit and a fair selection of standard breakfast items like eggs, sausage and potatoes were noted positively by some guests.
However, several reviews pointed out significant areas for improvement. Common complaints included the breakfast being minimal and poorly attended by staff with limited choices and occasionally stale or bland options. The transition to a grab-and-go model, featuring bagged breakfasts due to COVID-19, received criticism for being underwhelming and inconsistent with the website’s buffet breakfast claims. These take-out bags often included cold items such as sugary cereals, buns and basic fruit like bananas but were seen as insufficient and of poor quality.
The breakfast experience at GreenTree Pasadena appears to offer potential convenience, especially given its inclusion in the stay, yet leaves many guests desiring more in terms of variety, warmth and attention to detail.
GreenTree Pasadena offers a mixed experience for its guests, highlighting both strengths and areas for improvement. Positively, many guests appreciate the spaciousness of the rooms, which are equipped with useful amenities such as fridges, coffee machines, TVs, microwaves and desks with plenty of storage. The location is frequently noted as excellent, providing convenience for various activities and the inclusion of breakfast is generally well-organized and appreciated.
Cleanliness is a significant point of emphasis with numerous guests noting that rooms were clean upon arrival. The daily cleaning service also adds a level of comfort and convenience for longer stays. Many found the rooms to be quiet and modern, which contributes to a more restful and pleasant stay.
However, several reviews point out issues that detract from the overall experience. Guests have noted problems with poor lighting, unpleasant smells, water damage and humidity, which can make the rooms feel less comfortable. Maintenance issues like broken equipment, damaged floors and insect infestations (ants and roaches) were mentioned as recurring problems. Additionally, some guests found the carpets dirty and worn out and the overall cleanliness sometimes fell short of expectations with occasional reports of unchanged linens and garbage left from previous occupants.
In summary, GreenTree Pasadena presents a balance of spacious, well-located rooms with essential amenities and a generally clean environment, but it also faces challenges in maintaining consistent cleanliness and addressing maintenance issues. Potential guests might find it beneficial for a short and convenient stay, provided they are prepared for the occasional imperfections highlighted in some reviews.
The beds at GreenTree Pasadena receive mixed feedback from guests. Many guests commend the beds for their comfort, noting phrases like comfortable bed, beds were comfy and extra comfortable beds. Some reviews even highlight the sizes of the beds, mentioning descriptions such as big and nice and bigger than king size.
However, several guests report negative experiences, including issues with cleanliness and maintenance. Stains on sheets and pillowcases, thin bedding and old, uncomfortable mattresses are repeatedly mentioned. A few guests encountered serious problems such as pillowcases with blood stains and beds that squeaked or were described as hard as bricks.
In addition to varying bed comfort, other issues such as thin blankets and lumpy pillows contribute to a less desirable sleeping experience for some visitors. Despite these drawbacks, the overall sentiment towards the bed's comfort is quite positive with many guests noting that they would stay again.
The guests' reviews of GreenTree Pasadena shed light on a mixed experience primarily revolving around the cleanliness of the rooms. Many guests appreciated the rooms being clean, spacious, comfortable and noted a good initial standard of cleanliness. Some even highlighted the modern ambiance of the hotel as a positive aspect. Moreover, there were sporadic mentions of quick housekeeping service and some well-maintained rooms.
However, the majority of the reviews indicate significant concerns regarding cleanliness. Issues reported included mold, unpleasant odors, stained sheets and towels, dirty floors and sticky surfaces. Several guests faced recurring problems with unclean or half-cleaned rooms and very limited to no cleaning service during their stays. Fixtures and items in the rooms were frequently described as dirty or broken and some rooms had visible damages such as wall scuffs, dents and peeling paint. The presence of pests like spiders and ants also troubled guests.
Overall, while some guests found their rooms clean and comfortable, the predominant sentiment reflects a need for improved cleaning standards and better maintenance practices at GreenTree Pasadena.
GreenTree Pasadena offers a mixed experience with its staff, garnering a spectrum of reviews from guests. On the positive side, many guests praised the staff for being friendly, helpful and accommodating. Terms like amazing, cordial, kind and welcoming are frequently used, highlighting instances where staff went above and beyond, such as providing towels and assisting with bed preparation. The front desk, in particular, received accolades from various guests for being responsive, efficient and resolving issues promptly.
Conversely, not all interactions were favorable. Some guests encountered unprofessional and dismissive behavior, particularly at the front desk. Descriptions included terms like rude, arrogant and unhelpful with specific complaints about a surly check-in experience and staff not addressing misbehaving guests in communal areas. Additionally, there were instances where the staff failed to meet expectations for courteousness and problem resolution, leaving some guests dissatisfied.
Despite these issues, the housekeeping staff was noted for their availability and efficiency and check-out processes were often described as fast and easy. The general consensus points towards a staff that is predominantly friendly and efficient, albeit with some room for improvement in consistency and professionalism.
Guests at GreenTree Pasadena experienced a mix of feedback regarding the hotel's WiFi service. Many complimented the internet service as reliable and working well with some noting the good speed of the WiFi. The staff's assistance with internet issues was also appreciated by guests. However, there were several mentions of the WiFi being bad, very bad or slow with some describing it as not good enough or terrible. Despite these negative remarks, the reliable internet service was still seen as a significant positive aspect by many visitors.
The pool at GreenTree Pasadena receives mixed reviews from guests. Positively, some visitors highlight the pool as clean and well-maintained, which suggests that the hotel does make an effort to provide a good swimming experience. The pool's availability and the presence of plenty of parking slots are additional conveniences noted by guests.
However, several concerns are mentioned. There are reports of the pool being dirty on certain days and not being heated, which could affect the comfort of swimmers. In some instances, the pool was not open or fully usable, detracting from the overall experience. Additionally, loud patrons by the pool and an uninviting atmosphere were mentioned, which may impact those seeking a relaxing environment. Despite these issues, the existence of a pool itself is seen as an amenity, but improvements could enhance guest satisfaction.
GreenTree Pasadena has garnered positive feedback regarding its parking facilities from its guests. Many reviewers appreciated the ample, accessible and free parking options available at the hotel. Guests highlighted the convenient and easy parking experience with plenty of spaces ensuring there were no parking issues during their stay. The availability of both free underground parking and off-street parking was noted, although a few guests mentioned a fee of $5 per day for off-street parking. Despite this, the majority seemed pleased with the reasonably large and comfortable parking areas provided. The underground parking was specifically mentioned as being convenient and free of charge, although one guest did note an issue with a sewage leak in the underground lot. Overall, the parking at GreenTree Pasadena is described as good, sufficient and hassle-free, contributing to a comfortable stay.
GreenTree Pasadena is a family-friendly hotel that's ideal for those traveling with children. Guests have praised its suitability for families, noting that the quiet area provides a peaceful environment. The hotel's location allows for enjoyable walks to downtown Pasadena, which the kids love. The staff at GreenTree Pasadena are attentive and assist with needs such as supplying extra forks, towels and toiletries. Guests appreciate the cleanliness of the family accommodations. Despite one concerning incident with the wardrobe, overall feedback highlights it as a place worth remembering for a comfortable family stay.
GreenTree Pasadena boasts a perfect location and provides a comfortable stay at a good price. Many guests find the hotel to be worth the money and a good value, making it a commendable choice for travelers. Its three-star rating ensures a basic but satisfactory quality with cleanliness noted positively.
However, some guests have mentioned feeling a lack of features and hygiene, suggesting that renovations might be needed. The daily breakfast received mixed reviews with some indicating it might not be a compelling factor for returning.
Overall, the hotel aligns well with its three-star classification, providing fair value for the price and a strategic location for visitors.
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Location
Guests appreciate the quiet and safe neighborhood with Whole Foods Market and Trader Joe’s just a short stroll away. The hotel's location is considered superb for various activities, whether it’s attending the Rose Parade, visiting museums like the Norton Simon Museum or simply enjoying the many nearby shops, restaurants and event centers. The area is described as peaceful with a nice ambiance that enhances the overall stay.
Additionally, the convenient access to public transportation, including the metro and train stations, allows for easy exploration of Los Angeles and Hollywood. Many reviewers highlight the advantage of free underground parking, adding to the convenience of staying at GreenTree Pasadena. Overall, the hotel offers a perfect blend of location, comfort and accessibility, making it a prime choice for visitors to Pasadena.
Breakfast
However, several reviews pointed out significant areas for improvement. Common complaints included the breakfast being minimal and poorly attended by staff with limited choices and occasionally stale or bland options. The transition to a grab-and-go model, featuring bagged breakfasts due to COVID-19, received criticism for being underwhelming and inconsistent with the website’s buffet breakfast claims. These take-out bags often included cold items such as sugary cereals, buns and basic fruit like bananas but were seen as insufficient and of poor quality.
The breakfast experience at GreenTree Pasadena appears to offer potential convenience, especially given its inclusion in the stay, yet leaves many guests desiring more in terms of variety, warmth and attention to detail.
Rooms
Cleanliness is a significant point of emphasis with numerous guests noting that rooms were clean upon arrival. The daily cleaning service also adds a level of comfort and convenience for longer stays. Many found the rooms to be quiet and modern, which contributes to a more restful and pleasant stay.
However, several reviews point out issues that detract from the overall experience. Guests have noted problems with poor lighting, unpleasant smells, water damage and humidity, which can make the rooms feel less comfortable. Maintenance issues like broken equipment, damaged floors and insect infestations (ants and roaches) were mentioned as recurring problems. Additionally, some guests found the carpets dirty and worn out and the overall cleanliness sometimes fell short of expectations with occasional reports of unchanged linens and garbage left from previous occupants.
In summary, GreenTree Pasadena presents a balance of spacious, well-located rooms with essential amenities and a generally clean environment, but it also faces challenges in maintaining consistent cleanliness and addressing maintenance issues. Potential guests might find it beneficial for a short and convenient stay, provided they are prepared for the occasional imperfections highlighted in some reviews.
Beds
However, several guests report negative experiences, including issues with cleanliness and maintenance. Stains on sheets and pillowcases, thin bedding and old, uncomfortable mattresses are repeatedly mentioned. A few guests encountered serious problems such as pillowcases with blood stains and beds that squeaked or were described as hard as bricks.
In addition to varying bed comfort, other issues such as thin blankets and lumpy pillows contribute to a less desirable sleeping experience for some visitors. Despite these drawbacks, the overall sentiment towards the bed's comfort is quite positive with many guests noting that they would stay again.
Cleanliness
However, the majority of the reviews indicate significant concerns regarding cleanliness. Issues reported included mold, unpleasant odors, stained sheets and towels, dirty floors and sticky surfaces. Several guests faced recurring problems with unclean or half-cleaned rooms and very limited to no cleaning service during their stays. Fixtures and items in the rooms were frequently described as dirty or broken and some rooms had visible damages such as wall scuffs, dents and peeling paint. The presence of pests like spiders and ants also troubled guests.
Overall, while some guests found their rooms clean and comfortable, the predominant sentiment reflects a need for improved cleaning standards and better maintenance practices at GreenTree Pasadena.
Staff
Conversely, not all interactions were favorable. Some guests encountered unprofessional and dismissive behavior, particularly at the front desk. Descriptions included terms like rude, arrogant and unhelpful with specific complaints about a surly check-in experience and staff not addressing misbehaving guests in communal areas. Additionally, there were instances where the staff failed to meet expectations for courteousness and problem resolution, leaving some guests dissatisfied.
Despite these issues, the housekeeping staff was noted for their availability and efficiency and check-out processes were often described as fast and easy. The general consensus points towards a staff that is predominantly friendly and efficient, albeit with some room for improvement in consistency and professionalism.
Wi-Fi
Pool
However, several concerns are mentioned. There are reports of the pool being dirty on certain days and not being heated, which could affect the comfort of swimmers. In some instances, the pool was not open or fully usable, detracting from the overall experience. Additionally, loud patrons by the pool and an uninviting atmosphere were mentioned, which may impact those seeking a relaxing environment. Despite these issues, the existence of a pool itself is seen as an amenity, but improvements could enhance guest satisfaction.
Parking
Family
3 Star
However, some guests have mentioned feeling a lack of features and hygiene, suggesting that renovations might be needed. The daily breakfast received mixed reviews with some indicating it might not be a compelling factor for returning.
Overall, the hotel aligns well with its three-star classification, providing fair value for the price and a strategic location for visitors.
Yes, GreenTree Pasadena has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at GreenTree Pasadena.
No, GreenTree Pasadena doesn't allow dogs.
Yes, parking facilities are available at GreenTree Pasadena.
No, GreenTree Pasadena doesn't have a gym.
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