Palace Hotel & Spa Termas de São Tiago
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Summary of reviewsPalace Hotel & Spa Termas de São Tiago, nestled in the tranquil countryside of Penamacor, offers a charming and picturesque escape with spectacular views and lush surroundings. Guests appreciate the excellent location, which balances easy access to the village with a peaceful retreat amidst olive groves. The hotel is praised for its spacious, clean rooms, well-maintained gardens and appealing spa facilities. The inviting spa pool and ample parking further enhance its reputation as a haven of relaxation.
Breakfast at the hotel generally receives positive commendations for its variety and completeness, offering a hearty start to the day with an excellent price-to-quality ratio. Despite a few criticisms regarding occasional disorganization and the need for more variety, guests commonly find the breakfast satisfying and well-prepared.
Reviews of the dinner service are mixed with some guests noting limited options and organization issues. While a few specific dishes like the meat options receive praise, the absence of a consistently open restaurant and the perceived high prices occasionally push guests to seek alternatives outside the hotel.
The rooms are frequently highlighted for their spaciousness and cleanliness with many visitors enjoying the comfort and panoramic views provided by the balconies. Daily housekeeping ensures the rooms are kept in prime condition, although minor issues such as outdated decor and the occasional lack of a refrigerator are mentioned.
Cleanliness standards are generally high with top-notch housekeeping contributing to the positive atmosphere. Nonetheless, isolated reports of cleanliness issues and outdated furniture suggest areas for improvement.
The hotel staff consistently impresses guests with their friendliness, professionalism and attentiveness. The team's dedication to guest satisfaction is a notable strength, enhancing the overall experience.
The spa facilities are a significant highlight with the therapeutic thermal pool and excellent massages often receiving high praise. While some aspects like the sauna and steam room could benefit from better maintenance and additional charges for certain amenities are noted, the overall spa experience is rejuvenating and delightful.
The indoor pool receives mixed reviews with some guests finding the additional fees for access to be excessive. Despite its pleasant ambiance, the lack of complimentary access and occasional operational issues detract from the overall experience.
Guests frequently commend the comfort of the beds, contributing to restful stays. However, there are occasional mentions of overly soft or sunken mattresses needing replacement.
Lastly, while the hotel aims to offer a four-star experience, some guests feel that certain facilities and services fall short of this standard. The additional fees for amenities, combined with some dated furnishings, suggest room for improvement to fully meet the expectations of a typical four-star establishment.
Overall, Palace Hotel & Spa Termas de São Tiago provides a relaxing and enjoyable retreat with several notable strengths, particularly in location, cleanliness, staff service and spa facilities. However, addressing certain areas of concern could further elevate the hotel experience to fully meet four-star standards.
Categories
Breakfast at the hotel generally receives positive commendations for its variety and completeness, offering a hearty start to the day with an excellent price-to-quality ratio. Despite a few criticisms regarding occasional disorganization and the need for more variety, guests commonly find the breakfast satisfying and well-prepared.
Reviews of the dinner service are mixed with some guests noting limited options and organization issues. While a few specific dishes like the meat options receive praise, the absence of a consistently open restaurant and the perceived high prices occasionally push guests to seek alternatives outside the hotel.
The rooms are frequently highlighted for their spaciousness and cleanliness with many visitors enjoying the comfort and panoramic views provided by the balconies. Daily housekeeping ensures the rooms are kept in prime condition, although minor issues such as outdated decor and the occasional lack of a refrigerator are mentioned.
Cleanliness standards are generally high with top-notch housekeeping contributing to the positive atmosphere. Nonetheless, isolated reports of cleanliness issues and outdated furniture suggest areas for improvement.
The hotel staff consistently impresses guests with their friendliness, professionalism and attentiveness. The team's dedication to guest satisfaction is a notable strength, enhancing the overall experience.
The spa facilities are a significant highlight with the therapeutic thermal pool and excellent massages often receiving high praise. While some aspects like the sauna and steam room could benefit from better maintenance and additional charges for certain amenities are noted, the overall spa experience is rejuvenating and delightful.
The indoor pool receives mixed reviews with some guests finding the additional fees for access to be excessive. Despite its pleasant ambiance, the lack of complimentary access and occasional operational issues detract from the overall experience.
Guests frequently commend the comfort of the beds, contributing to restful stays. However, there are occasional mentions of overly soft or sunken mattresses needing replacement.
Lastly, while the hotel aims to offer a four-star experience, some guests feel that certain facilities and services fall short of this standard. The additional fees for amenities, combined with some dated furnishings, suggest room for improvement to fully meet the expectations of a typical four-star establishment.
Overall, Palace Hotel & Spa Termas de São Tiago provides a relaxing and enjoyable retreat with several notable strengths, particularly in location, cleanliness, staff service and spa facilities. However, addressing certain areas of concern could further elevate the hotel experience to fully meet four-star standards.
Hotel with Spa
Located in Entre os Rios, this hotel features a spa and is known for its thermal waters. Specific details about the spa's facilities and treatments are not available.
4-Star Hotel
This hotel offers a spa and thermal baths, providing guests with relaxation and wellness opportunities. The historical setting adds to the unique experience.
Hotel with Indoor Pool
This hotel features an indoor pool that is available all year, accompanied by a Turkish steam room and a Turkish bath, offering a complete spa experience.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
About Palace Hotel & Spa Termas de São Tiago
License: 4275/RNET
Guest Reviews
Location
Breakfast
However, some guests note room for improvement. Common issues include the need to wait for tables, cutlery and other essentials. There are mentions of disorganization, limited variety and instances of low-quality products with specific complaints about the coffee and the availability of only one coffee machine, which was occasionally broken. Despite these criticisms, many guests find the breakfast reasonable or even very good, appreciating the complete and varied selection provided. Overall, while the breakfast generally satisfies, there are consistent suggestions for enhancements in variety and quality to meet the expectations for a 4-star hotel.
Dinner
Rooms
Despite some mentions of outdated decor and maintenance issues, such as cracked walls and warped doors, the overall spaciousness and comfort seem to overshadow these minor drawbacks. The large bathrooms also contribute to the positive experience, providing ample space and comfort.
Guests appreciate the cleanliness with daily housekeeping ensuring the rooms are kept in pristine condition. Although a few noted the absence of a refrigerator, the rooms' size and the comfortable, cozy beds with plenty of sockets garnered positive feedback.
In summary, the rooms at Palace Hotel & Spa Termas de São Tiago are highly regarded for their generous size, cleanliness and the added charm of balconies with scenic views, making for a comfortable and relaxing stay.
Beds
Cleanliness
Nevertheless, feedback on cleanliness is not universally positive. Some visitors report issues such as cockroaches in the rooms, underscoring lapses in this otherwise strong aspect. Additionally, there were mentions of outdated furniture, poor carpet conditions and walls needing repair and painting, which detracts from the hotel's overall appearance. The service has also received mixed reviews with some guests noting a decline in standards, such as cleaning staff not wearing masks and insufficient bathroom amenities.
Overall, while Palace Hotel & Spa excels in maintaining cleanliness and provides a generally welcoming atmosphere, there are areas that require attention and improvement to meet the expectations of a four-star establishment.
Staff
Spa
Despite its positive attributes, the spa area does have some drawbacks. Certain facilities, such as the sauna and steam room, are sometimes non-functional and maintenance could be improved. Additionally, many aspects of the spa, including the hydrotherapy pool, incur extra charges, which can add up for guests. Nevertheless, the magnificent indoor pool and excellent massages make the spa experience memorable.
The hotel's good and varied breakfast, convenient location and ample parking further complement the stay. However, minor inconveniences like the absence of simple amenities in the room, such as bottled water or a coffee maker, are noted in contrast to the overall high standard of the spa services. Overall, the Palace Hotel & Spa Termas de São Tiago provides a rejuvenating and delightful spa experience despite a few areas needing enhancement.
Pool
Guests felt that for a four-star hotel, the inclusion of pool access in the room rate would be more appropriate. The absence of a complimentary pool visit in the room package is a recurring point of disappointment among reviewers. Additionally, the heated indoor pool was closed during some visits, adding to the dissatisfaction. While the hotel tries to offer a dynamic pool experience within its spa facilities, the extra charges and certain operational issues have left some guests feeling the experience fell short of four-star expectations.
4 Star
Moreover, some reviews expressed frustration over additional fees, such as an exorbitant charge for pool access, which further diminished the perceived value for the price. The overall sentiment suggests that the property does not live up to the standards of a typical 4-star hotel with some reviews comparing it unfavorably to lower-tier holiday accommodations. Additionally, the presence of basic and inexpensive furnishings, like plastic balcony chairs, contributed to the underwhelming experience.
Given these critiques, it's clear that the hotel would need significant improvements in service and facility maintenance to meet the expectations set by its 4-star rating.
Yes, Palace Hotel & Spa Termas de São Tiago has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Palace Hotel & Spa Termas de São Tiago.
No, Palace Hotel & Spa Termas de São Tiago doesn't allow dogs.
No, parking facilities aren't available at Palace Hotel & Spa Termas de São Tiago.
Yes, Palace Hotel & Spa Termas de São Tiago has a gym.
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