Hôtel Akena Pierrelaye
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Summary of reviewsHôtel Akena Pierrelaye has garnered a mixture of reviews across various aspects, but several positive experiences stand out. Guests frequently commend the hotel for its friendly and professional staff, who consistently provide a warm and welcoming atmosphere, enhancing the overall stay. The private and secure parking has also been praised as a convenient and reassuring amenity for guests with vehicles, despite part of the lot currently being used for construction.
The rooms, while clean and spacious with comfortable bedding, receive mixed feedback. Positive comments highlight the well-laid-out rooms and the convenience of private parking. However, there are numerous concerns regarding room size, cleanliness issues and the state of furniture. While some rooms have been described as meticulously clean and tidy, others have faced criticism for sightings of cockroaches, unpleasant smells and poor maintenance, indicating an inconsistency in the hotel's upkeep.
The comfort and quality of the beds have been generally well-received, contributing significantly to the pleasant experiences of many guests. While some noted occasional discomfort and issues requiring attention, the overall bedding quality remains a standout feature, providing good value for money, particularly for budget-conscious travelers.
In terms of breakfast, the experience has been less favorable. Numerous reviews point out issues with communication regarding the absence of breakfast due to construction. When offered, the breakfast has been criticized for its limited variety and subpar quality, including expired products and an unwelcoming dining area.
Overall, Hôtel Akena Pierrelaye presents a hotel with several highlights, particularly in terms of hospitality and parking convenience, but also areas that require significant improvement, especially regarding room maintenance and breakfast offerings.
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The rooms, while clean and spacious with comfortable bedding, receive mixed feedback. Positive comments highlight the well-laid-out rooms and the convenience of private parking. However, there are numerous concerns regarding room size, cleanliness issues and the state of furniture. While some rooms have been described as meticulously clean and tidy, others have faced criticism for sightings of cockroaches, unpleasant smells and poor maintenance, indicating an inconsistency in the hotel's upkeep.
The comfort and quality of the beds have been generally well-received, contributing significantly to the pleasant experiences of many guests. While some noted occasional discomfort and issues requiring attention, the overall bedding quality remains a standout feature, providing good value for money, particularly for budget-conscious travelers.
In terms of breakfast, the experience has been less favorable. Numerous reviews point out issues with communication regarding the absence of breakfast due to construction. When offered, the breakfast has been criticized for its limited variety and subpar quality, including expired products and an unwelcoming dining area.
Overall, Hôtel Akena Pierrelaye presents a hotel with several highlights, particularly in terms of hospitality and parking convenience, but also areas that require significant improvement, especially regarding room maintenance and breakfast offerings.
Hotel with Parking
The hotel offers free private parking.
Parking for disabled clients is also available.
Parking for disabled clients is also available.
Family Friendly Hotel
Dog Friendly Hotel
Accessible Hotel
Guest Reviews
Guests have expressed dissatisfaction with the breakfast experience at Hôtel Akena Pierrelaye. Many reviews highlight the absence of breakfast due to ongoing construction, which was not communicated at the time of booking. For those who did have breakfast, there were recurring comments on its basic nature with offerings described as light and limited, typically consisting of a single roll, one croissant, a small yogurt and coffee. Additionally, the quality of the products was a concern, including reports of expired jam and refrigerated items. The breakfast setting was also noted to lack appeal, being served in a "sad room." Overall, the breakfast was seen as poor quality and not worth the additional cost.
Hôtel Akena Pierrelaye presents a mixed bag when it comes to room quality. On the positive side, many guests appreciated the clean and spacious rooms that offered comfortable bedding. The well-laid-out rooms and private parking space also added convenience to their stay. However, there were numerous drawbacks noted. Several guests mentioned that the rooms were very small with some even describing the space between the bed and the wall as too tight. Issues with cleanliness were also raised, including sightings of cockroaches and stains on the sink. The poor condition of the furniture, damaged equipment and missing elements like hangers in the wardrobe were frequently pointed out, alongside a lack of proper noise insulation which affected sleep quality. Additionally, some rooms emitted unpleasant smells of stale or cold tobacco. Despite the polite employees, the overall comfort and state of the rooms left much to be desired, signaling a pressing need for renovations and better maintenance.
At Hôtel Akena Pierrelaye, guests generally appreciated the comfort and quality of the beds. Many highlighted that the bedding was very comfortable and of good quality, contributing to a pleasant stay. While some guests noted issues such as the need for repairs to the wooden bunk beds and occasional discomfort, the overall consensus was positive regarding the comfort of the beds. Additionally, the hotel offers good value for money, making it an attractive choice for budget-conscious travelers. However, a few reviews mentioned concerns like the smell of bed linen and towels, suggesting room for improvement in some areas.
Hôtel Akena Pierrelaye presents a mixed experience in terms of cleanliness. Some guests have praised the establishment, describing it as very clean with rooms that are well-tended and tidy and the overall ambiance being both clean and safe. However, this is contrasted by numerous mentions of cleanliness issues, particularly concerning the bathrooms. Reports include mold, dirty showers and stale cigarette odors. Instances of poor hygiene, cockroaches and unsanitary conditions have been noted as well. The state of the bathrooms frequently comes under scrutiny with mentions of dilapidation, stained sinks and needed renovations being common. Consequently, the hotel's maintenance of cleanliness appears inconsistent, offering both commendable and concerning experiences depending on the specific room or facilities.
At Hôtel Akena Pierrelaye, guests frequently highlight the amiability and professional demeanor of the staff. Visitors consistently note the warm and friendly reception, emphasizing that the team is not only welcoming but also extremely polite and attentive. The positive interactions with the staff contribute significantly to the overall pleasant atmosphere of the hotel, enhancing the guest experience.
The reception staff, in particular, receive commendations for their smiling and helpful nature with several reviews mentioning how kind and approachable they are. Despite the hustle and bustle, the staff remains busy but always manages to maintain a friendly and approachable attitude, making guests feel genuinely cared for.
However, there are a few areas for improvement. Some reviews point out instances where staff warmth could be enhanced and specific criticisms, such as staff behavior in the mornings and issues with mask-wearing protocols, are mentioned. Despite this, the general consensus is that the staff at Hôtel Akena Pierrelaye are a standout feature with their friendliness, professionalism and helpfulness leaving a lasting positive impression on those who stay there.
Hôtel Akena Pierrelaye offers convenient and secure parking options for guests. Visitors have noted the availability of a private parking space that is easily accessible. The property provides plenty of parking spots, ensuring that finding a space is typically not an issue. Additionally, the closed and secure nature of the parking facilities has been highlighted, adding an extra layer of safety for vehicles. However, it's worth mentioning that part of the parking lot is currently used as a construction zone. Overall, guests have found the parking to be a great feature of the hotel.
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Breakfast
Rooms
Beds
Cleanliness
Staff
The reception staff, in particular, receive commendations for their smiling and helpful nature with several reviews mentioning how kind and approachable they are. Despite the hustle and bustle, the staff remains busy but always manages to maintain a friendly and approachable attitude, making guests feel genuinely cared for.
However, there are a few areas for improvement. Some reviews point out instances where staff warmth could be enhanced and specific criticisms, such as staff behavior in the mornings and issues with mask-wearing protocols, are mentioned. Despite this, the general consensus is that the staff at Hôtel Akena Pierrelaye are a standout feature with their friendliness, professionalism and helpfulness leaving a lasting positive impression on those who stay there.
Parking
No, Hôtel Akena Pierrelaye doesn't have any pool.
No, a spa isn't available at Hôtel Akena Pierrelaye.
Yes, Hôtel Akena Pierrelaye welcomes dogs.
Yes, parking facilities are available at Hôtel Akena Pierrelaye.
No, Hôtel Akena Pierrelaye doesn't have a gym.
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