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Summary of reviewsTHE STAY Boutique Hotel Central Square is highly acclaimed for its prime location in the heart of Plovdiv's city center. Guests consistently appreciate the convenience of being within walking distance to key historical sites, vibrant cafes, restaurants and shopping areas. This pedestrian-friendly area offers a peaceful stay without the hustle often associated with central locations. The modern, clean facilities and efficient, friendly staff further enhance the hotel's appeal, making it an ideal base for exploring Plovdiv.
The hotel's rooms are stylish, modern and mostly clean with many guests praising the immaculate condition and comfortable bedding. Despite this, a recurring criticism is the compact size of the rooms and bathrooms, which may be challenging for those with significant luggage or staying longer. Issues such as plumbing odors and insufficient soundproofing have also been noted. However, the hotel staff's welcoming attitude significantly enhances the guest experience.
Housekeeping generally receives positive feedback with many guests highlighting the cleanliness of rooms and common areas. Nonetheless, there have been occasional reports of subpar cleaning standards, such as dirty windows, cobwebs and unclean dust with some guests noting that their rooms were not cleaned daily.
The staff at THE STAY Boutique Hotel Central Square are consistently praised for their friendliness, helpfulness and professionalism. Both housemaids and receptionists are noted for their polite, supportive and attentive demeanor, ensuring a smooth check-in and check-out process and promptly resolving issues.
The hotel's Wi-Fi service is widely considered a strong feature with guests frequently mentioning the good, stable and fast internet connection throughout the hotel. However, some guests did experience occasional connectivity issues.
Parking near the hotel is available and secure with an arrangement at a nearby lot, typically 50 meters away. While convenient, some guests find the cost of 10€ per night expensive and note limited spaces and complicated access. Issues with valet service and communication between hotel and parking staff have also been highlighted.
The hotel does not serve breakfast on-site, requiring guests to visit a nearby restaurant, Raffy, which has received numerous negative reviews for its limited selection, poor quality and high cost. This has been a significant inconvenience for many, although the hotel's central location offers plenty of alternative breakfast options in the surrounding area.
For families, the hotel may not be the most suitable option as indicated by feedback suggesting a lack of family-friendly amenities and shared spaces. Some reviews, however, did mention comfortable rooms for family stays despite the general sentiment that families might want to consider alternatives.
The beds are frequently praised for their comfort and quality with many guests describing them as very comfortable and equipped with good mattresses, providing excellent sleep quality.
While the hotel meets a generally good standard with proper services, some guests feel that it does not quite live up to its three-star rating due to issues such as small room sizes and unexpected parking problems, along with complaints about the lack of room cleaning during extended stays.
Overall, THE STAY Boutique Hotel Central Square is noted for its exceptional location, friendly staff and generally clean and comfortable accommodations, making it a convenient and pleasant choice for travelers looking to explore Plovdiv.
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