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Summary of reviewsPrescott Resort & Conference Center has garnered positive reviews in several key areas, establishing itself as a favored destination for both business and leisure travelers.
The hotel's prime hilltop location offers stunning views of Prescott and the surrounding mountains, especially from rooms with balconies or patios. This picturesque setting is complemented by its proximity to downtown Prescott, a mere five-minute drive away, presenting guests with a convenient access to shops, historical sites and dining options while still maintaining a tranquil and serene atmosphere.
Guests consistently praise the staff for their friendly and accommodating nature with front desk personnel often highlighted for their exceptional service. The resort also receives commendations for its clean and spacious rooms, many of which offer beautiful views, comfortable beds and an overall relaxing experience.
The indoor pool and hot tub are notable features, providing a warm and inviting environment that many guests find delightful. However, some reviews mention occasional maintenance issues, indicating room for improvement in pool upkeep.
The dining experience at Prescott Resort & Conference Center is praised for its good quality food and friendly service, particularly for events and bar options. Nonetheless, the restaurant's inconsistent hours and the cost of meals have been points of concern for some visitors.
Parking is generally sufficient and free, though the distance from the entrance and the influence of the adjacent casino can sometimes cause inconvenience. The on-site casino itself is appreciated for offering additional entertainment, contributing to the liveliness of the resort.
While there are some areas that require attention—such as the need for room updates, improved cleanliness in certain areas and better communication about breakfast offerings—the general sentiment towards Prescott Resort & Conference Center remains positive. Guests particularly enjoy the combination of scenic views, convenient location and the welcoming atmosphere created by the attentive staff, making it a desirable choice for a variety of stays. Show more
Read review summaries for all categories
Categories
Resort with Spa
The resort features a spa offering various treatments, a fitness center, and a casino. Guests can enjoy a relaxing spa day and other recreational activities.
Family Friendly Resort
This resort offers a comprehensive experience with amenities suitable for families, including recreational facilities and spacious accommodations. It is designed to cater to both relaxation and activity, making it a strong choice for families.
Resort with Swimming Pool
This full-service resort features a saltwater indoor pool, a full-service health club and salon, and spa services. It also offers stunning views, an on-site casino, and luxurious guest rooms.
Heated Pool Indoor Pool
Business Resort
This resort is the only full-service resort in the area, featuring 160 guest rooms and 13 meeting rooms with 16,000 sq. ft. of multipurpose space. It offers amenities catering to both business and leisure, including high-speed internet, flat-screen TVs, a spa, pool, salon, restaurant, and bar.
Resort with Parking
This resort and conference center property is expected to provide ample on-site parking to accommodate guests attending events or staying overnight.
Accessible Resort
This resort offers ADA-accessible accommodations with features included in their Deluxe Guest Rooms. These features include accessible bathrooms complete with grab bars and private balconies with mountain or city views.
Resort with Gym
This resort provides comprehensive fitness amenities. It also serves as a conference center, making it suitable for travelers who want to combine business and fitness during their stay.
3-Star Resort
Offering picturesque views of Prescott, this resort provides a relaxing stay with amenities like a restaurant, bar, casino, and spa. It is a full-service option for travelers.
Resort with Indoor Pool
The resort features a heated indoor pool, which is a combination of saltwater and chlorinated water, suitable for all-season swimming. It also includes a relaxing jacuzzi and sauna within its full-service health club and spa.
Resort with Heated Pool
The resort features an indoor heated pool, which is a saltwater pool, and a hot tub for guest use.
Resort for Honeymoon
Casino Resort
Cheap Resort
Room Types
Queen SuiteThis suite features a separate living area.
Deluxe King RoomBoasting free Wi-Fi and satellite TV, this room includes tea and coffee-making facilities.
King SuiteThis suite features a separate living area.
Deluxe Queen RoomBoasting free Wi-Fi and satellite TV, this room includes tea and coffee-making facilities.
Guest Reviews
7.9
Good
Location
Prescott Resort & Conference Center boasts an enviable location that consistently delights its guests. The hotel is situated on a hilltop, giving visitors spectacular views of Prescott and the surrounding mountains, especially from rooms with balconies or patios where sunsets can be enjoyed. The proximity to downtown Prescott, just a five-minute drive, offers the convenience of nearby restaurants, shops and historical sites like Whisky Row, making it central to many activities and attractions. Despite being close to the bustling downtown, the area remains calm and peaceful, offering a perfect balance of convenience and serenity. Guests also appreciate the beautiful setting of the property, its well-maintained aspects despite its age and the friendly staff. Whether in town for business or leisure, the location and views make this hotel an appealing choice.
Breakfast
Prescott Resort & Conference Center receives mixed feedback on its breakfast offerings. Many guests highlight the quality and taste of the food, noting that breakfast can be very good and the staff exceptionally friendly. Several patrons appreciated the convenience and flavor of the room service breakfast, describing it as great and tasty. Those who dined in the dining room also found the experience to be very nice, emphasizing that the breakfast was great and the ambiance pleasant.
However, there are some drawbacks noted by other guests. Many pointed out the absence of a complimentary breakfast, which came as a disappointment to some who expected it to be included as advertised. The cost of breakfast in the café was also mentioned as being quite expensive with standard meals quickly reaching up to 25 dollars. The limited hours for both breakfast and dinner operations were another point of contention.
While some guests were not happy with the quality and variety of the breakfast options, citing the overcooking and blandness of the buffet items, others simply wished for more choices. Additionally, the lack of basic amenities, such as a microwave and convenient access to utensils, proved inconvenient for some.
Overall, while Prescott Resort & Conference Center offers a generally pleasant breakfast experience with friendly service and tasty options, there are areas that could benefit from improved value, expanded offerings and better communication regarding what is included in the stay.
Dinner
Dinner at Prescott Resort & Conference Center offers a mixed experience for guests. Many found the food at the hotel's restaurant to be good with friendly and helpful staff enhancing the dining experience. The service and food provided during events exceeded expectations for some visitors. The bar area was appreciated for its good wine list and smaller meal options.
However, there were notable drawbacks. Some guests were disappointed by the restaurant being closed during their stay, forcing them to dine at the nearby casino, which was often seen as overpriced with subpar food quality. Others found the food in the hotel restaurant to be expensive and the service slow.
Overall, while some aspects like the bar and event catering are praised, the dining experience can be inconsistent depending on the availability and operation of the on-site facilities.
Rooms
Prescott Resort & Conference Center offers a mixed experience when it comes to the rooms. On the positive side, many guests praised the cleanliness, spaciousness and comfort of the rooms. Several reviews highlighted the beautiful views, especially from rooms with a balcony and the convenient location of the resort. The comfortable beds and large room sizes were particularly appreciated with many guests finding the accommodations perfect for a relaxing getaway.
However, some guests noted that the rooms could benefit from updates and renovations, pointing to older furnishings, stained carpets and small, outdated TVs. There were also a few mentions of cleanliness issues, including dirty air vents and less-than-thorough cleaning practices. Despite these drawbacks, the overall consensus is that the spacious and comfortable rooms, coupled with great views, make for a generally pleasant stay at the resort.
Beds
The beds at Prescott Resort & Conference Center have received mixed reviews. Many guests have praised the comfort of the beds, describing them as very comfortable with some even claiming it to be the most comfortable bed they have ever slept in. Comfy beds were a recurring positive note, along with mentions of dreamy pillows adding to the snug experience.
However, not all feedback was favorable. Several guests found the beds to be uncomfortably soft, lumpy or worn out. Issues ranged from beds being too hard, causing pain and preventing sleep, to mattresses that were extremely worn out and lopsided. Some guests were dissatisfied with the pillows, finding them either too soft or inadequate in providing proper back support.
There were varying opinions on bed firmness with some finding the beds too soft while others still deemed them comfortable. The overall sentiment indicates a need for consistent mattress quality, as expectations for comfort were not always met, especially given the price point. Despite the mixed feedback, when the beds were comfortable, they significantly enhanced the guest experience.
Cleanliness
The Prescott Resort & Conference Center presents a mixed picture when it comes to cleanliness. Several positive remarks highlight clean and nicely furnished rooms and some even found the entire hotel to be neat and well-kept. The combination of comfort and cleanliness contributed to a generally satisfying experience for certain guests. However, there is a significant number of reviews indicating issues with room cleanliness, including dust, stained sheets and left-over items from previous guests. Common areas such as hallways also appeared dirty and stained and the pool area frequently received negative comments for being uninviting and murky.
The consistency of housekeeping services and the general upkeep seem to be areas that require attention. Several guests reported particular instances of severe cleanliness lapses, such as visible dirt, hairs on towels and even unsatisfactory bathroom conditions. Specific mentions of dirty blankets, poor bed conditions and a lack of room service further highlight these issues. There's a clear need for renovation, as many noted that the facilities felt dated and worn out. Overall, while the resort occasionally delivers on its promise of a clean and comfortable stay, there are recurring issues that guests feel need urgent attention to meet a higher standard of hygiene and service.
Staff
The staff at Prescott Resort & Conference Center generally receive high praise for their friendly, welcoming and accommodating nature. Guests frequently describe the employees as very nice, kind and helpful. The front desk personnel are often highlighted for their courteous and helpful demeanor, particularly noting individuals like Lindsey who made a standout impression. Many visitors appreciated the efforts of staff to go above and beyond, such as allowing early check-ins and following up with phone calls to ensure everything was perfect in their rooms.
There were some instances where guests felt the staff could have been more communicative or responsive and a rare occurrence of a staff member mistakenly entering a guest’s room was noted. Despite these few concerns, the overall sentiment suggests that the resort’s staff contribute significantly to a pleasant and welcoming atmosphere, ensuring guests feel well looked after.
Pool
The Prescott Resort & Conference Center boasts an advantageous location with stunning views, making it an appealing choice for visitors. The indoor pool and hot tub are highlights for many, often described as nice, warm and clean. Guests find the indoor pool particularly enjoyable, appreciating its warmth and inviting atmosphere. However, some reviews note that the pool did not consistently look inviting with comments about murky water and concerns over the pool's cleanliness and maintenance. The jacuzzi, though a sought-after feature, occasionally faces issues with water levels and functioning. Overall, while the resort offers attractive amenities and a picturesque setting, there is a need for attention to the upkeep of the pool area to ensure a consistently pleasant experience.
Parking
The Prescott Resort & Conference Center offers a mixed experience regarding parking facilities. On the positive side, many guests appreciate the ample free parking available with some highlighting the convenience of being able to see their vehicle from their room. The ease of getting in and out of the parking area is also noted as a benefit. However, several guests have pointed out challenges, such as the parking area being a bit of a walk from the entrance, which can be inconvenient when moving luggage. The proximity to the casino next door appears to contribute to occasional difficulties in finding a spot and some visitors felt that the casino crowd affects the overall parking environment. Despite these mixed reviews, the resort seems to provide adequate parking space for most guests.
3 Star
Prescott Resort & Conference Center offers a mixed experience according to guest reviews. Some highlights include descriptions of the experience as very good and pleasant with some guests finding it to be just what they needed. However, the facility has received some criticism for being worn down and not maintaining the high standards of its past. There have been concerns about the value for the price paid with some guests noting it was exorbitant for the quality of the stay. Issues were also reported with room amenities, such as difficulties in operating the second TV. Despite these drawbacks, some guests rated their stay as exceptional.
Casino
The casino at Prescott Resort & Conference Center offers a range of experiences for guests with many highlighting its presence as a bonus. It provides entertainment, often described as fun and features a live band in the bar area, adding to the lively atmosphere. Guests appreciated the convenience of having the casino onsite or nearby, making it an accessible part of their stay. However, there were some mentions of the casino being dirty and certain access points being closed off. Despite these concerns, the general sentiment seems to lean towards enjoyment and the added value of the casino's presence at the resort.
Yes, Prescott Resort & Conference Center has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Prescott Resort & Conference Center.
No, Prescott Resort & Conference Center doesn't allow dogs.
Yes, parking facilities are available at Prescott Resort & Conference Center.
Yes, Prescott Resort & Conference Center has a gym.