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Summary of reviewsHotel Paradiesquelle, nestled in the picturesque mountains, offers guests a captivating location with easy access to hiking trails and attractions like the Schneebergbahn cogwheel railway. Visitors frequently commend its serene and strategic setting, ideal for both relaxation and exploration, and enjoy beautiful views from the hotel grounds.
The breakfast experience at the hotel receives generally positive feedback, with a diverse and plentiful selection that caters to various tastes, enhanced by friendly service. While there are areas for improvement regarding variety and quality, many guests start their day satisfied.
Dinner offerings, despite praise for their taste, have room for improvement in terms of portion size and vegetarians' options. However, some guests appreciate the culinary efforts, especially highlighted dishes like the Somlauer dessert.
The rooms offer mixed experiences—some guests appreciate the cleanliness and comfort of the deluxe accommodations and the modernity of renovated areas, including the wellness facilities. Nevertheless, other rooms are outdated, and some guests experience discomfort due to noise and inconsistency in maintenance.
Cleanliness presents a mixed picture, with the wellness area receiving accolades but other areas, such as bathrooms and dining spaces, needing more thorough attention. Inconveniences like infrequent room service and unaddressed messes detract from the overall experience.
Hotel Paradiesquelle’s strong point lies in its staff, renowned for their friendly and helpful demeanor. Guests appreciate their dedication to ensuring a pleasant stay, despite occasional language barriers.
The spa and wellness facilities, with their spacious and inviting nature, are a popular feature, offering a relaxing environment enhanced by quality amenities and massage services, although some areas are aging.
Despite some commendations for bed comfort, there are inconsistencies, with some guests facing issues of discomfort due to hard and creaky beds.
The hotel struggles to meet the expectations of a four-star rating, with criticisms regarding outdated rooms, limited dining variety, and amenities, leading to a consensus that its services might reflect a lower standard than advertised.
Overall, Hotel Paradiesquelle provides a blend of stunning location and amiable service, but could enhance its reputation by addressing room conditions, culinary variety, and consistency in cleanliness to better align with its four-star aspirations. Show more
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Family Friendly Hotel
Located in Puchberg am Schneeberg, Hotel Paradiesquelle provides a family-friendly stay with convenient access to local attractions. Its location is ideal for families interested in exploring the natural beauty of the region.
Hotel with Free Wi-Fi
This hotel provides free Wi-Fi access. Its tranquil setting and reliable internet service offer a balanced experience for guests seeking both relaxation and connectivity.
Hotel with EV Charging Stations
Located in Puchberg am Schneeberg, this hotel may offer EV charging to attract visitors to the Schneeberg region.
Hotel where Extra Health & Safety Measures Have Been Taken
Likely to prioritize guest safety and well-being. It has likely implemented health and safety measures to ensure a comfortable and secure environment.Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? No
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? Yes
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? No
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? No
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? No
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? No
Has there been a person appointed to supervise the correct implementation of the measures? No
Do you check temperature for all onsite staff on a scheduled basis? No
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? No
Has the hotel closed during the pandemic? Yes Reopening Date: 05/29/2020
Deluxe Double RoomThis double room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with garden views. The unit offers 1 bed.
Standard Double RoomThis double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with garden views. The unit has 1 bed.
SuiteThis suite is comprised of 1 living room, 2 separate bedrooms and 1 bathroom with a shower and a hairdryer. Featuring a balcony with garden views, this suite also offers a wardrobe and a flat-screen TV with cable channels. The unit offers 5 beds.
Guest Reviews
10
Excellent
Location
Nestled in the scenic embrace of the mountains, Hotel Paradiesquelle boasts a superb location that consistently garners praise from its guests. Positioned perfectly for nature enthusiasts, the hotel offers easy access to hiking trails and is in close proximity to the Schneebergbahn cogwheel railway—a convenient starting point for excursions into the stunning landscape. The views from this enchanting location are nothing short of breathtaking, with guests often highlighting the picturesque vistas visible from the hotel and its surrounding gardens.
Strategically situated, the hotel is just a few minutes’ walk from Puchberg's town center, making it a favorable choice for those who appreciate a mix of accessibility and tranquility. Its central location offers advantages such as convenient parking and seamless access to local attractions, including the valley station of the Salamander gondola.
Whether traveling by train or car, guests find the hotel's location optimal, as it is close to the train station and offers a handy base for exploring the region. Additionally, the serene and wooded surroundings provide a perfect setting for both relaxation and adventure, catering to visitors seeking a peaceful retreat or an active holiday alike.
The proximity to the serene hiking opportunities and easy access to transportation hubs highlight the hotel's appeal, making it an excellent choice for a day trip in the area or a longer stay. With a combination of beautiful surroundings, excellent location, and friendly, flexible staff, Hotel Paradiesquelle ensures a memorable experience for guests seeking both comfort and connection to the natural beauty around them.
Breakfast
The breakfast experience at Hotel Paradiesquelle attracts mixed reviews, yet the overall sentiment leans positively. The accolades highlight a plethora of enjoyable aspects, with many guests praising the breakfast for being delicious and plentiful. A popular theme is the abundance and diversity of the offerings, with several guests noting the large selection, which includes muesli, fruit, bread, and cold cuts, as well as various other options that cater to different tastes.
The breakfast buffet is often described as excellent, with remarks appreciating freshness and a wide assortment of dishes, often enjoyed alongside a stunning view. Compliments extend to the service as well, with mentions of the staff's friendliness enhancing the morning dining experience.
While there are numerous commendations, some guests noted areas for improvement, citing limited diversity and quality that falls short of expectations for a four-star establishment. Nevertheless, the hotel's culinary start to the day mostly garners positive attention, suggesting that with a few tweaks, it could align entirely with guest expectations.
Dinner
Guests at Hotel Paradiesquelle have shared diverse opinions about their dining experiences, particularly focusing on dinner. Overall, many praised the taste and quality of the food, describing it as very delicious and highlighting the excellence of certain dishes, such as the Somlauer dessert. The breakfast buffet also received consistent commendations for being great, good, and sufficient.
However, several guests noted that the dinner portions were small, leaving some feeling that the meal was not very filling. For those on a half-board plan, the value for money seemed questionable, with a limited choice between primarily meat and fish dishes, which wasn't ideal for vegetarians. Some guests also felt that the meal options were reminiscent of basic cafeteria fare rather than a 4-star hotel dining experience. Instances of long waits for drinks and unusual menu pairings, such as crabsticks on tinned pineapple, were also mentioned. Despite these concerns, the general sentiment leaned towards a positive appreciation of the food's taste, though improvements in variety and portion size could enhance the guest experience.
Rooms
Hotel Paradiesquelle offers a mix of experiences when it comes to its rooms, with guests noting both positive and challenging aspects. Some rooms, particularly the deluxe and suites, stand out for their cleanliness, spaciousness, and beautiful mountain views, providing a glimpse of comfort and modernity. Newly renovated areas have received praise, especially the successful wellness area and massage services. However, there are notable inconsistencies throughout the hotel. Some sections remain outdated, featuring old-fashioned furniture, worn decor, and even uncomfortable beds. Noise can be an issue, particularly near the kitchen and restaurant areas, and some guests found room cleanliness to be lacking at times. Size varies, with some rooms being compact yet manageable for short stays, while others are more spacious and practically equipped. Despite these disparities, the hotel maintains a generally clean environment on the inside but seems to be undergoing noticeable renovations.
Beds
The beds at Hotel Paradiesquelle have generated a mix of opinions among guests. While some found the beds to be comfortable and of good quality, others expressed dissatisfaction. A recurring concern pertains to the lack of slatted frames, as some beds have wooden boards instead, which has led to discomfort. A few guests reported that the beds were excessively hard and creaky, contributing to issues like back pain after short stays. Despite these varied experiences, it is noted that some guests found the beds to be acceptable for the price. Overall, while there are positive comments, potential guests should be aware of the inconsistencies in bed comfort at this hotel.
Cleanliness
Hotel Paradiesquelle offers a mixed experience when it comes to cleanliness, with a notable emphasis on some well-maintained areas while others require improvement. The rooms, for the most part, are described as very clean, providing an inviting environment for guests. Particularly commendable is the spacious and well-kept wellness area, which suggests a commitment to maintaining these facilities at a high standard.
However, several areas of the hotel show signs of aging and neglect. The bathrooms are notably problematic, with some guests feeling that they resemble padded cells and suffering from unpleasant odors that are difficult to ventilate away. The cleanliness of the toilets garnered significant criticism, with mentions of visible limescale and insufficient attention to cleaning details. Some reviewers expressed dissatisfaction with the general cleanliness, noting issues such as bird droppings on balconies that were not addressed, and dining areas that appeared neglected during breakfast hours.
While cleaning staff seem eager to tidy rooms before checkout, there are complaints about infrequent room service, including towels not being replaced during a multi-day stay. This inconsistency indicates a need for a more thorough and regular cleaning routine throughout the facility.
Overall, while sections of Hotel Paradiesquelle maintain high standards of cleanliness, there is a prevailing sentiment that certain areas, especially bathrooms and dining spaces, require more attention and possibly a deep cleaning to meet guest expectations consistently.
Staff
Hotel Paradiesquelle boasts a team of dedicated and incredibly friendly staff, frequently highlighted by guests for their kindness and eagerness to assist. Guests note that the staff, including restaurant and cleaning personnel, are consistently polite and strive to make visitors feel welcome. The team is described as super kind, with an above-average friendliness that enhances the overall experience.
Despite some challenges, such as occasional language barriers and moments of stress, the staff's efforts to be helpful shine through. Waitstaff are particularly praised for their charm and local knowledge, which enriches guests' stays with helpful tips for exploring the area. Although there have been instances of untrained reception staff and misunderstandings due to language proficiency, the staff's commitment and willingness to improve are evident throughout the reviews.
The kindness of the owners also contributes positively to the hotel's atmosphere. Even when minor issues arise, such as early check-out times, the staff finds ways to accommodate guests, such as preparing a delicious breakfast for takeout. Overall, the hospitality at Hotel Paradiesquelle is characterized by kindness, dedication, and a friendly, accommodating nature.
Spa
Hotel Paradiesquelle offers a wellness experience that is described as spacious, clean, and well-equipped, providing a varied and pleasant setting for relaxation. Despite some elements showing signs of age, guests often find the area cozy and inviting. The sauna is notably large, capable of accommodating 30 to 40 people, adding to the overall capacity of the wellness facilities. While some reviews mention parts of the wellness area being partially operational, the overall experience is still deemed successful, with some guests pleasantly surprised by the offerings. Massage services receive praise, enhancing the appeal of the wellness section. The location of the hotel, coupled with the quality of wellness, breakfast, and dinner, contributes to a generally positive stay. Although there are mentions of the wellness area being a bit convoluted, it meets the expectations of most visitors with its oversized layout and variety of amenities, including a pool.
4 Star
Hotel Paradiesquelle faces significant criticism for not living up to its four-star designation. Numerous guests express disappointment over the facilities and services, noting a lack of amenities typically expected from a hotel of its supposed caliber, such as a refrigerator in the rooms. Guests also mentioned dissatisfaction with the breakfast offerings, which they believe to be inferior even when compared to three-star establishments. The hotel's outdated room furnishings and limited dining options further contribute to the perception that it fails to meet four-star standards. Critics raise concerns about the accuracy of the hotel's star rating, given their experiences, and express disappointment over the high price compared to the quality of service received, questioning the decision to market it under a four-star status.
No, Hotel Paradiesquelle doesn't have any pool.
Yes, a spa is available at Hotel Paradiesquelle.
Yes, Hotel Paradiesquelle welcomes dogs.
Yes, parking facilities are available at Hotel Paradiesquelle.