Puerto Chico Hotel
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Summary of reviewsPuerto Chico Hotel offers a well-rounded and positive experience for its guests, particularly excelling in several key areas:
**Location:** The hotel enjoys an outstanding location right in front of Lake Llanquihue, providing beautiful lakefront views and easy access to the waterfront promenade. It is strategically positioned close to numerous attractions, restaurants, bars and shops, striking a perfect balance between tranquility and convenience. The location is also appreciated for its safety, making it a suitable retreat for both relaxation and exploration.
**Breakfast:** The breakfast at Puerto Chico Hotel is highly praised for its variety, quality and homemade touch. Guests enjoy a range of options, including freshly prepared eggs, pastries, fruits and cold cuts, often with a stunning lake view. The efficient and friendly service further enhances the experience, making breakfast a notable highlight of the stay.
**Dinner:** The hotel's on-site restaurant, Cambalache, receives favorable reviews for its delicious food and pleasant atmosphere. Although the prices are higher compared to other local restaurants, the quality and service justify the cost for many guests. The convenience of having this restaurant nearby, along with a discount for hotel guests, is a significant advantage.
**Rooms:** Guests generally find the rooms at Puerto Chico Hotel to be comfortable, clean and cozy. Rooms are spacious, well-lit and equipped with modern amenities like kettles and minibars. Most rooms offer beautiful lake views, contributing to a relaxing ambiance. However, minor improvements in noise insulation and updates could further enhance the experience.
**Cleanliness:** The hotel is consistently praised for its immaculate cleanliness. Guests note that both the rooms and public areas are well-maintained with particular commendation for the thorough housekeeping service. The clean and tidy environments provide a pleasant and welcoming stay.
**Staff:** The staff at Puerto Chico Hotel receive high marks for their friendliness, attentiveness and helpfulness. From reception to housekeeping, the team is noted for their exceptional service and dedication to guest satisfaction. The customer service is generally described as top-notch, contributing significantly to the positive guest experience.
**Beds:** The beds at the hotel are generally considered comfortable with good size and clean linens, ensuring a restful sleep. While a few guests mention issues like noisy or worn-out mattresses, the majority are pleased with the bed quality.
**Family-Friendly:** Puerto Chico Hotel is highly regarded as a family-friendly destination. The large, clean rooms, scenic views and convenient location near the waterfront make it ideal for families. Additional amenities like elevators and a good breakfast spread cater well to family needs, making it a preferred choice for family vacations.
**Three-Star Accommodation:** True to its three-star rating, Puerto Chico Hotel offers a clean and comfortable stay at a reasonable price. Its charming, rustic architecture adds to its appeal, making it a cozy option for travelers. Although there are minor critiques, the overall value for money is commendable.
**Business Amenities:** For business travelers, the hotel provides a practical setting with well-maintained facilities, reliable heating and convenient services. The proximity to necessary services and a conducive work environment make it a suitable choice for professional stays.
While there are areas for improvement, particularly in Wi-Fi connectivity and parking capacity, Puerto Chico Hotel's strengths in location, cleanliness, breakfast quality and friendly staff make it a favored choice for many guests.
Categories
**Location:** The hotel enjoys an outstanding location right in front of Lake Llanquihue, providing beautiful lakefront views and easy access to the waterfront promenade. It is strategically positioned close to numerous attractions, restaurants, bars and shops, striking a perfect balance between tranquility and convenience. The location is also appreciated for its safety, making it a suitable retreat for both relaxation and exploration.
**Breakfast:** The breakfast at Puerto Chico Hotel is highly praised for its variety, quality and homemade touch. Guests enjoy a range of options, including freshly prepared eggs, pastries, fruits and cold cuts, often with a stunning lake view. The efficient and friendly service further enhances the experience, making breakfast a notable highlight of the stay.
**Dinner:** The hotel's on-site restaurant, Cambalache, receives favorable reviews for its delicious food and pleasant atmosphere. Although the prices are higher compared to other local restaurants, the quality and service justify the cost for many guests. The convenience of having this restaurant nearby, along with a discount for hotel guests, is a significant advantage.
**Rooms:** Guests generally find the rooms at Puerto Chico Hotel to be comfortable, clean and cozy. Rooms are spacious, well-lit and equipped with modern amenities like kettles and minibars. Most rooms offer beautiful lake views, contributing to a relaxing ambiance. However, minor improvements in noise insulation and updates could further enhance the experience.
**Cleanliness:** The hotel is consistently praised for its immaculate cleanliness. Guests note that both the rooms and public areas are well-maintained with particular commendation for the thorough housekeeping service. The clean and tidy environments provide a pleasant and welcoming stay.
**Staff:** The staff at Puerto Chico Hotel receive high marks for their friendliness, attentiveness and helpfulness. From reception to housekeeping, the team is noted for their exceptional service and dedication to guest satisfaction. The customer service is generally described as top-notch, contributing significantly to the positive guest experience.
**Beds:** The beds at the hotel are generally considered comfortable with good size and clean linens, ensuring a restful sleep. While a few guests mention issues like noisy or worn-out mattresses, the majority are pleased with the bed quality.
**Family-Friendly:** Puerto Chico Hotel is highly regarded as a family-friendly destination. The large, clean rooms, scenic views and convenient location near the waterfront make it ideal for families. Additional amenities like elevators and a good breakfast spread cater well to family needs, making it a preferred choice for family vacations.
**Three-Star Accommodation:** True to its three-star rating, Puerto Chico Hotel offers a clean and comfortable stay at a reasonable price. Its charming, rustic architecture adds to its appeal, making it a cozy option for travelers. Although there are minor critiques, the overall value for money is commendable.
**Business Amenities:** For business travelers, the hotel provides a practical setting with well-maintained facilities, reliable heating and convenient services. The proximity to necessary services and a conducive work environment make it a suitable choice for professional stays.
While there are areas for improvement, particularly in Wi-Fi connectivity and parking capacity, Puerto Chico Hotel's strengths in location, cleanliness, breakfast quality and friendly staff make it a favored choice for many guests.
Hotel Taking Steps Towards Sustainability
Recognized as an eco-friendly accommodation option in Puerto Varas based on its inclusion in this curated list. This suggests efforts towards environmental responsibility, though further specific sustainability initiatives were not publicly detailed.
Hotel with Parking
The hotel offers free private on-site parking, described as ample and secure. While subject to availability, it provides a valuable amenity for guests.
Accessible Hotel
Puerto Chico Hotel provides accessibility, an elevator, and rooms with wide space and bathrooms with showers or bathtubs with grab bars. It also offers wheelchair-accessibility.
3-Star Hotel
This hotel provides a comfortable stay with amenities like a restaurant and bar. It is located near the city center, making it convenient for exploring Puerto Varas.
Hotel for Honeymoon
Family Friendly Hotel
Business Hotel
Guest Reviews
Puerto Chico Hotel boasts a stellar location that garners high praise from its guests. Nestled right in front of Lake Llanquihue, the hotel offers picturesque lakefront views and convenient access to the waterfront promenade. Its strategic positioning allows for tranquil walks along the coast, offering a serene atmosphere while remaining close to essential amenities and attractions.
The proximity to a variety of restaurants, bars and shops enhances the convenience factor for guests looking for dining and shopping options. The location is also appreciated for its serenity, being far enough from the city center to provide a peaceful retreat, yet close enough to reach downtown Puerto Varas with a short drive or a leisurely walk.
This hotel is noted for its central and accessible placement, making it easy for guests to explore local attractions, including nearby beaches, tourist sites and essential services. Reviews highlight the ease of parking and good connectivity to other towns and natural sites like Lake Todos los Santos and the Petrohue Waterfalls.
While some guests mention that the hotel is a bit farther from the city's bustling center, the overall location is praised for balancing tranquility with convenience. The surrounding area is described as safe and beautiful, suitable for both rest and exploration. This lakefront haven provides comfortable rooms and excellent facilities, making it an ideal spot for a relaxed yet connected stay.
At Puerto Chico Hotel, breakfast seems to be a highlight for many guests, consistently impressing with its variety and quality. The breakfast spread includes a wide range of options such as freshly prepared eggs, pastries, fruits, cold cuts and hot beverages, often served with a stunning view of the lake and volcano. Many reviewers found the breakfast delicious, hearty and fulfilling, adding that the staff providing the service were friendly and attentive.
The breakfast offerings are noted for their homemade touch and freshness with cakes and pastries being particularly well-received. Guests appreciate the efficient service with breakfast being served as early as 7:00 AM, accommodating early risers. Numerous mentions of the "varied and complete" breakfasts indicate that both the selection and the quality of food exceed expectations.
However, some guests pointed out a few areas that could be improved, such as adding more sweet options or better fruit quality. There were also mixed reviews about the variety with a few mentioning it could be more diverse. Nonetheless, most feedback was overwhelmingly positive, stating the breakfast as one of the hotel's best features and a reason many would return.
Overall, Puerto Chico Hotel offers a breakfast experience that is generally considered both satisfying and delightful, contributing significantly to guests' overall positive experiences at the hotel.
The Puerto Chico Hotel boasts an on-site dining experience at Cambalache restaurant, which has received general positive feedback from guests. This establishment, conveniently connected to the hotel, is frequently praised for its delicious food and pleasant atmosphere, making it a favored spot for dinner among visitors. Although some guests noted the prices at Cambalache are higher compared to other restaurants in the area, the quality of the food and the excellent service appear to justify the cost for many diners.
Guests have enjoyed a variety of meals at this restaurant with specific mentions of delicious breakfasts and well-prepared scrambled eggs. The convenience of having an associated restaurant is considered a significant advantage by many, providing accessible dining options without needing to venture far, especially since there are limited alternative dining options within walking distance.
Cambalache also offers a 20% discount for hotel guests, enhancing its appeal. A minor drawback noted by some is that the restaurant closes relatively early, which might be an inconvenience for late diners. However, overall, the restaurant's connection to Puerto Chico Hotel is highly regarded, contributing positively to the guest experience with its delectable food and excellent service.
The rooms at Puerto Chico Hotel generally receive positive feedback for their comfort, cleanliness and coziness. Many guests appreciate the spaciousness of the rooms, highlighting that they are well-lit and well-ventilated. The comfortable beds and modern amenities like kettles and minibars add to the pleasant experience. Several reviews mention the beautiful views from the rooms, often overlooking scenic lakes.
The bathrooms are typically described as good-sized and clean, although some guests have noted issues such as shower doors being loose or water splashing everywhere. Room heating is consistently praised, making the accommodation warm and inviting. The tasteful decor and warm ambiance further contribute to the overall comfort of the rooms.
However, a few critiques exist. Some rooms are noted to be small and a bit outdated with occasional complaints about noise insulation. Guests have pointed out instances of excessive heat and poor ventilation in certain rooms, which might detract from the comfort. Despite these minor drawbacks, the dedication to cleanliness and maintenance are frequently acknowledged, ensuring that most stays are enjoyable.
In summary, Puerto Chico Hotel provides comfortable, spacious and well-decorated rooms with excellent heating, cleanliness and scenic views, though some improvements in noise insulation and room updates could enhance the guest experience further.
The beds at Puerto Chico Hotel generally receive positive remarks from guests, highlighted for their comfort, which allows for a truly restful experience. Many guests appreciate the beds' good size and cleanliness, including the bed linens. Descriptions such as excellent, incredible, super comfortable and exquisite underline the favorable views regarding bed quality. Several reviewers noted the beds are large and cozy with particular commendations for providing everything needed for a good rest.
However, there are a few areas for improvement mentioned by some guests. Issues such as noisy or creaky beds, worn-out mattresses and beds that need renewal are noted. Instances of beds made by joining two single beds were found to be less comfortable due to the gap in the middle. Occasional feedback pointed out that while most beds are comfortable, there have been some experiences with beds being too soft or showing signs of age. Despite these few drawbacks, the overall impression remains positive with many guests delighted by the comfort and quality of the bedding at Puerto Chico Hotel.
Puerto Chico Hotel consistently receives praise for its immaculate cleanliness. Guests repeatedly highlight the hotel's pristine condition, describing everything from the rooms to the public areas as very clean and well-maintained. The rooms themselves are not only clean but also comfortable and beautiful, ensuring a pleasant stay. Many reviews specifically mention the cleanliness of the bathrooms and the quality of the housekeeping service, noting the attention to detail and thoroughness of the cleaning staff.
The welcoming and excellent staff contribute to the overall positive experience and the comfortable, tidy environments make guests feel at home. Reviewers frequently commend the cleanliness of the entire hotel, including the breakfast area, which is kept very clean and tidy. The facilities are described as super clean and well-organized with particular care taken to maintain hygiene throughout the premises. A few isolated comments pointed to issues with cleanliness; however, the overwhelmingly positive feedback affirms that Puerto Chico Hotel places a high priority on maintaining a spotless environment.
The staff at Puerto Chico Hotel consistently receive high praise from guests for their friendliness, attentiveness and helpfulness. Reviews highlight the excellent attention provided by everyone from the receptionists to the housekeeping and breakfast crews. Many guests specifically commend staff members by name, noting their exceptional service and dedication to making guests feel welcome. The customer service is described as top-notch with the staff being always available, polite and quick to assist with any needs. Whether it’s a special favor or just the everyday interactions, the positive experiences reported by guests emphasize the kindness and professionalism that characterize the hotel’s team. Despite a few mentions of less enthusiastic service, the overall impression is one of a welcoming environment fostered by a caring and diligent staff.
Puerto Chico Hotel offers a mixed experience when it comes to Wi-Fi connectivity. Positive feedback highlights good Wi-Fi and broadband access with terms like good wifi signal and appropriate wifi indicating that the internet functionality meets the needs of many guests, particularly in common areas. However, several reviews point out that Wi-Fi quality diminishes in certain rooms with issues like poor wifi signal, no wifi connection and difficulty in accessing wifi being noted. Unstable or slow WiFi was a common concern, especially on the second floor, where guests often reported no internet or bad internet connection. Overall, while some areas of the hotel provide a satisfactory digital experience, improvements are needed to ensure consistent Wi-Fi access throughout the entire property.
Puerto Chico Hotel receives mixed reviews on its parking amenities. While secure, free and private parking spaces exist, the overall capacity is limited and can quickly become full. Guests often find the parking lot to be small and shared with other commercial entities, which exacerbates the issue of space availability. The lot's narrow layout and limited parking result in some guests having to leave their cars outside or arriving early to secure a spot. The parking's security is noted positively, but the common sentiment among visitors is a need for more spacious and numerous parking facilities to better accommodate guests.
Puerto Chico Hotel stands out as an excellent choice for families planning their vacation. Noted for its family-oriented ambiance, it offers large, clean rooms with beautiful lake views, accommodating families perfectly — including those with young children or babies. Reviewers frequently highlight the ample space in the rooms, making it convenient for those who need to manage luggage, strollers and even accommodate elderly family members comfortably.
The hotel's location adds to its appeal, being just a block away from the waterfront and close to commercial stores and quality restaurants, making it easier for families to explore the area. With an elevator available, access to various floors is facilitated, which is a great aid for families with strollers or disabled members.
Guests have specifically mentioned excellent family-rooms available, accompanied by a good breakfast spread that caters well to familial needs. While there was an isolated issue of a leak, the overall feedback remains positive, especially about the clean and well-maintained rooms.
Perfect for vacations with young kids, Puerto Chico Hotel has been praised for providing a pleasant experience for children and offering a secure parking area. Despite minor setbacks such as an airport transfer problem, the hotel’s strong family-friendly environment and suitable amenities make it a preferred choice for families, whether for a short stay or a more extended vacation.
Nestled in a quaint, rustic setting, Puerto Chico Hotel offers a comfortable and clean stay, aligning well with its three-star designation. Guests have noted the hotel's cleanliness and tidiness, affirming that it is both clean and beautiful. The older, charming architecture adds to its character, making it a cozy and attractive choice for travelers.
Although the service is deemed good albeit not exceptional, the hotel remains a decent option considering the price point, providing good value for money. While the superior rooms lack air conditioning, the hotel compensates with regular changes of towels and sheets to maintain comfort.
Despite some comparisons to two-star hotels and mixed opinions on its star rating, Puerto Chico remains effective in its category. It successfully meets the basic criteria for a three-star property, offering a reasonably good and comfortable stay for its guests.
Puerto Chico Hotel proves to be a practical choice for business travelers, praised for its convenience and services tailored to work-related needs. Guests highlighted the ideal environment for work with well-ventilated rooms and good service at breakfast. The hotel’s heating system is reliable, ensuring comfort even during cooler nights. Cleanliness is also noted, especially concerning the towels.
For those staying for professional reasons, the proximity to complementary surrounding commerce is beneficial, offering convenient access to nearby facilities. The hotel's cost and maintenance are deemed economic, making it suitable for budget-conscious business trips or short stays.
However, some concerns were raised, including occasional discrepancies between reservation prices and actual charges at check-in. The staff's strict adherence to rates can lead to inconsistencies, potentially causing inconvenience. Wi-Fi connectivity issues were also mentioned, which can hamper productivity and the absence of tables in rooms may make working less comfortable.
Despite these minor drawbacks, Puerto Chico Hotel remains a recommended option for business trips, credited with meeting essential work-related needs and offering fair, functional breakfast options.
Puerto Chico Hotel offers commendable inclusive facilities, ensuring easy access for guests with reduced mobility. The hotel is well-located, providing straightforward access to the nearby lake and various restaurants. An important feature of the hotel is its elevator, which assists not just with luggage but also supports disabled individuals and those with strollers.
The rooms are designed to cater to disabled guests, featuring necessary support in bathrooms and specifically equipped rooms. Despite some feedback regarding the need for non-slip tapes and additional support bars, the overall accessibility is positively noted. The surrounding area, especially the waterfront, is wheelchair-friendly, although some areas may not be as pedestrian-friendly.
Overall, Puerto Chico Hotel's efforts towards inclusivity and accessibility for disabled guests are well-regarded, making it a convenient choice for travelers with special needs.
The atmosphere of Puerto Chico Hotel is often described as calm and peaceful, making it an excellent choice for couples seeking a serene retreat. Guests frequently highlight the comfort and coziness of the accommodations, which contribute to a romantic and private experience, ideal for honeymooners. The hotel's thoughtful touches for those celebrating their honeymoon, such as the special "Honeymoon Night Passion of Hawks" package, further enhance the intimate and memorable nature of a stay here. With a focus on creating a tranquil environment, Puerto Chico Hotel consistently provides a great stay for those looking to unwind and enjoy quality time together.
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Location
The proximity to a variety of restaurants, bars and shops enhances the convenience factor for guests looking for dining and shopping options. The location is also appreciated for its serenity, being far enough from the city center to provide a peaceful retreat, yet close enough to reach downtown Puerto Varas with a short drive or a leisurely walk.
This hotel is noted for its central and accessible placement, making it easy for guests to explore local attractions, including nearby beaches, tourist sites and essential services. Reviews highlight the ease of parking and good connectivity to other towns and natural sites like Lake Todos los Santos and the Petrohue Waterfalls.
While some guests mention that the hotel is a bit farther from the city's bustling center, the overall location is praised for balancing tranquility with convenience. The surrounding area is described as safe and beautiful, suitable for both rest and exploration. This lakefront haven provides comfortable rooms and excellent facilities, making it an ideal spot for a relaxed yet connected stay.
Breakfast
The breakfast offerings are noted for their homemade touch and freshness with cakes and pastries being particularly well-received. Guests appreciate the efficient service with breakfast being served as early as 7:00 AM, accommodating early risers. Numerous mentions of the "varied and complete" breakfasts indicate that both the selection and the quality of food exceed expectations.
However, some guests pointed out a few areas that could be improved, such as adding more sweet options or better fruit quality. There were also mixed reviews about the variety with a few mentioning it could be more diverse. Nonetheless, most feedback was overwhelmingly positive, stating the breakfast as one of the hotel's best features and a reason many would return.
Overall, Puerto Chico Hotel offers a breakfast experience that is generally considered both satisfying and delightful, contributing significantly to guests' overall positive experiences at the hotel.
Dinner
Guests have enjoyed a variety of meals at this restaurant with specific mentions of delicious breakfasts and well-prepared scrambled eggs. The convenience of having an associated restaurant is considered a significant advantage by many, providing accessible dining options without needing to venture far, especially since there are limited alternative dining options within walking distance.
Cambalache also offers a 20% discount for hotel guests, enhancing its appeal. A minor drawback noted by some is that the restaurant closes relatively early, which might be an inconvenience for late diners. However, overall, the restaurant's connection to Puerto Chico Hotel is highly regarded, contributing positively to the guest experience with its delectable food and excellent service.
Rooms
The bathrooms are typically described as good-sized and clean, although some guests have noted issues such as shower doors being loose or water splashing everywhere. Room heating is consistently praised, making the accommodation warm and inviting. The tasteful decor and warm ambiance further contribute to the overall comfort of the rooms.
However, a few critiques exist. Some rooms are noted to be small and a bit outdated with occasional complaints about noise insulation. Guests have pointed out instances of excessive heat and poor ventilation in certain rooms, which might detract from the comfort. Despite these minor drawbacks, the dedication to cleanliness and maintenance are frequently acknowledged, ensuring that most stays are enjoyable.
In summary, Puerto Chico Hotel provides comfortable, spacious and well-decorated rooms with excellent heating, cleanliness and scenic views, though some improvements in noise insulation and room updates could enhance the guest experience further.
Beds
However, there are a few areas for improvement mentioned by some guests. Issues such as noisy or creaky beds, worn-out mattresses and beds that need renewal are noted. Instances of beds made by joining two single beds were found to be less comfortable due to the gap in the middle. Occasional feedback pointed out that while most beds are comfortable, there have been some experiences with beds being too soft or showing signs of age. Despite these few drawbacks, the overall impression remains positive with many guests delighted by the comfort and quality of the bedding at Puerto Chico Hotel.
Cleanliness
The welcoming and excellent staff contribute to the overall positive experience and the comfortable, tidy environments make guests feel at home. Reviewers frequently commend the cleanliness of the entire hotel, including the breakfast area, which is kept very clean and tidy. The facilities are described as super clean and well-organized with particular care taken to maintain hygiene throughout the premises. A few isolated comments pointed to issues with cleanliness; however, the overwhelmingly positive feedback affirms that Puerto Chico Hotel places a high priority on maintaining a spotless environment.
Staff
Wi-Fi
Parking
Family
The hotel's location adds to its appeal, being just a block away from the waterfront and close to commercial stores and quality restaurants, making it easier for families to explore the area. With an elevator available, access to various floors is facilitated, which is a great aid for families with strollers or disabled members.
Guests have specifically mentioned excellent family-rooms available, accompanied by a good breakfast spread that caters well to familial needs. While there was an isolated issue of a leak, the overall feedback remains positive, especially about the clean and well-maintained rooms.
Perfect for vacations with young kids, Puerto Chico Hotel has been praised for providing a pleasant experience for children and offering a secure parking area. Despite minor setbacks such as an airport transfer problem, the hotel’s strong family-friendly environment and suitable amenities make it a preferred choice for families, whether for a short stay or a more extended vacation.
3 Star
Although the service is deemed good albeit not exceptional, the hotel remains a decent option considering the price point, providing good value for money. While the superior rooms lack air conditioning, the hotel compensates with regular changes of towels and sheets to maintain comfort.
Despite some comparisons to two-star hotels and mixed opinions on its star rating, Puerto Chico remains effective in its category. It successfully meets the basic criteria for a three-star property, offering a reasonably good and comfortable stay for its guests.
Business
For those staying for professional reasons, the proximity to complementary surrounding commerce is beneficial, offering convenient access to nearby facilities. The hotel's cost and maintenance are deemed economic, making it suitable for budget-conscious business trips or short stays.
However, some concerns were raised, including occasional discrepancies between reservation prices and actual charges at check-in. The staff's strict adherence to rates can lead to inconsistencies, potentially causing inconvenience. Wi-Fi connectivity issues were also mentioned, which can hamper productivity and the absence of tables in rooms may make working less comfortable.
Despite these minor drawbacks, Puerto Chico Hotel remains a recommended option for business trips, credited with meeting essential work-related needs and offering fair, functional breakfast options.
Accessible
The rooms are designed to cater to disabled guests, featuring necessary support in bathrooms and specifically equipped rooms. Despite some feedback regarding the need for non-slip tapes and additional support bars, the overall accessibility is positively noted. The surrounding area, especially the waterfront, is wheelchair-friendly, although some areas may not be as pedestrian-friendly.
Overall, Puerto Chico Hotel's efforts towards inclusivity and accessibility for disabled guests are well-regarded, making it a convenient choice for travelers with special needs.
Honeymoon
No, Puerto Chico Hotel doesn't have any pool.
No, a spa isn't available at Puerto Chico Hotel.
No, Puerto Chico Hotel doesn't allow dogs.
Yes, parking facilities are available at Puerto Chico Hotel.
No, Puerto Chico Hotel doesn't have a gym.
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