Hotel Citadelle
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Summary of reviewsHotel Citadelle is an appealing choice for travelers, particularly due to its advantageous location. Conveniently situated near Old Quebec City, the hotel offers easy access to key roads, highways and the airport. The tranquil surroundings and proximity to various restaurants and essential services make it an ideal base for exploring Quebec City and its outskirts. Free parking is an added advantage for those traveling by car. The staff is consistently praised for their warm and efficient service, creating a welcoming atmosphere that enhances the overall guest experience.
Families find Hotel Citadelle particularly accommodating with facilities designed to cater to family needs, such as functional and connecting rooms that offer privacy and comfort. The cleanliness of the hotel is generally appreciated with regular housekeeping efforts ensuring clean rooms and bathrooms. However, there are occasional lapses in maintenance with issues like dusty surfaces, mold and unpleasant odors being reported by some guests.
The comfort of the beds is often highlighted positively, contributing to restful nights, though there are some reports of discomfort due to mattress quality or cleanliness issues. While the decor is described as warm and friendly, it is occasionally seen as outdated and the condition of some rooms and fixtures may require attention.
One significant area of concern is the breakfast service. Despite being advertised, guests have reported the absence of breakfast offerings aside from coffee and tea, leading to confusion and dissatisfaction. Clearer communication and updated information regarding meal services are necessary to address this issue.
Overall, Hotel Citadelle provides a comfortable and convenient stay, especially for families, offering good value for money and a prime location. However, improvements in room maintenance and transparency about meal services could enhance the guest experience further.
Categories
Families find Hotel Citadelle particularly accommodating with facilities designed to cater to family needs, such as functional and connecting rooms that offer privacy and comfort. The cleanliness of the hotel is generally appreciated with regular housekeeping efforts ensuring clean rooms and bathrooms. However, there are occasional lapses in maintenance with issues like dusty surfaces, mold and unpleasant odors being reported by some guests.
The comfort of the beds is often highlighted positively, contributing to restful nights, though there are some reports of discomfort due to mattress quality or cleanliness issues. While the decor is described as warm and friendly, it is occasionally seen as outdated and the condition of some rooms and fixtures may require attention.
One significant area of concern is the breakfast service. Despite being advertised, guests have reported the absence of breakfast offerings aside from coffee and tea, leading to confusion and dissatisfaction. Clearer communication and updated information regarding meal services are necessary to address this issue.
Overall, Hotel Citadelle provides a comfortable and convenient stay, especially for families, offering good value for money and a prime location. However, improvements in room maintenance and transparency about meal services could enhance the guest experience further.
Cheap Hotel
This hotel provides standard amenities at a reasonable price. It is suitable for travelers looking for an affordable stay.
3-Star Hotel
This hotel offers practical amenities and a convenient location, making it a reliable choice for budget-conscious travelers. Its proximity to local attractions and major routes ensures a pleasant stay.
Hotel with Rooms With Jacuzzi / Hot-tub
Family Friendly Hotel
Accessible Hotel
About Hotel Citadelle
License: 063070
Guest Reviews
Location
Visitors can enjoy the nearby restaurants and essential services that are within walking distance, adding to the convenience of their stay. Several reviews highlight the peace and quiet of the hotel's surroundings, ensuring a restful night's sleep despite its nearness to major transportation routes. The staff is noted for their warm welcome, further enhancing the overall positive experience.
For those planning day trips or specific activities in Quebec City, Hotel Citadelle's central positioning proves to be beneficial. Additionally, free parking is a significant advantage for guests traveling by car. Although some reviews mention the hotel's distance from certain landmarks like the Palais train station, the general consensus is that Hotel Citadelle offers a well-located base for exploring both the city and its charming outskirts.
Breakfast
This discrepancy has been ongoing since the onset of the Covid-19 pandemic, yet the information has not been updated online, leading to confusion and dissatisfaction among the guests. There were instances where some guests appreciated the availability of coffee and tea, especially in cold weather, but the lack of even basic breakfast options left many feeling misled and under-served. Additionally, the absence of in-room coffee makers further compounded the frustration.
Despite an understanding of the industry's pivot away from traditional breakfast services due to health concerns, guests felt the hotel should have been more transparent about these changes. Accurate information and perhaps a price adjustment reflecting the reduced service could help address these concerns. Many also pointed out that there was no lunch service available anymore, contrary to what was advertised. Overall, the feedback necessitates a clearer communication strategy from the hotel regarding its meal services.
Rooms
The decor is often described as warm and friendly, although some find it dated or vintage. Certain rooms are noted for their large bathrooms and amenities like big whirlpool baths and some guests enjoy unique features such as the hotel's old kitchen for breakfast.
On the downside, many reviews point out issues with room size and condition. Small rooms and poor ventilation are common complaints with some rooms being described as dark, musty and having a lack of cleanliness. Reports of dust, strange smells and broken fixtures are frequent and specific issues such as a broken sofa bed, damaged tiles and worn-out conditions detract from the overall experience.
In summary, while the Hotel Citadelle offers clean and comfortable rooms with some positive features for families, there are significant concerns about room size, outdated decor and maintenance issues that could affect your stay.
Beds
However, there are mentions of some discomfort as well. Some guests found the beds too hard or sagging with a few noting that the mattresses were uncomfortable. Issues such as dusty headboards, dirty bedspreads and sand in the sheets have been reported, indicating occasional lapses in cleanliness. Additionally, the pillows have been criticized for needing replacement and a few guests have encountered various unwanted noises at night, affecting sleep quality.
Overall, while the beds at Hotel Citadelle generally received positive remarks for comfort and cleanliness, there are inconsistencies that the hotel may need to address to ensure a uniformly pleasant stay for all guests.
Cleanliness
However, numerous areas need improvement. Common complaints include dusty surfaces, dirty floors and unsanitary conditions with some guests encountering significant issues like mold on ceilings, cigarette burns and fluid stains. The presence of unpleasant odors, such as old carpets and smoke, was also frequently noted. Reports of dust, hair and uncleaned areas like baseboards and furniture persist.
Overall, while some guests find the hotel adequately clean, others experience varying degrees of cleanliness issues that suggest inconsistent maintenance and attention to detail.
Staff
The helpfulness of staff members is emphasized with specific praise for their willingness to resolve issues promptly and provide excellent guest service. Many travelers note positive interactions with attentive and kind receptionists, as well as friendly housekeepers ensuring clean rooms daily.
Despite the positives, a few reviews pointed out some areas for improvement. Instances of unhelpful and unprofessional behavior from certain staff members were noted. Some guests also experienced language barriers with staff speaking only English or not speaking French, which was problematic for some visitors.
Overall, the service at Hotel Citadelle is generally well-regarded, thanks to the warm welcomes, friendly interactions and efficient handling of guest needs, making it a commendable choice for travelers.
Family
The value for money at Hotel Citadelle is also frequently praised with many guests finding it a cost-effective option for their family holidays. The overall environment and amenities provided ensure that families can focus on enjoying their activities and making the most out of their stay. The emphasis on being very family-friendly ensures that everyone, especially children, feels welcomed and entertained.
3 Star
No, Hotel Citadelle doesn't have any pool.
No, a spa isn't available at Hotel Citadelle.
No, Hotel Citadelle doesn't allow dogs.
No, parking facilities aren't available at Hotel Citadelle.
No, Hotel Citadelle doesn't have a gym.
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