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Hotel & Suites Monte-Cristo

Quebec City , 6030 Boulevard Wilfrid Hamel (Show on Map)

7.3

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHotel & Suites Monte-Cristo is highly regarded for its strategic and convenient location. Guests consistently praise its central position, which facilitates easy access to numerous attractions such as restaurants, commercial centers and the old town of Quebec City. Despite its centrality, the hotel maintains a calm and peaceful environment, providing a quiet retreat for guests. Its proximity to the airport and Lévis convention center further enhances its appeal to both business and leisure travelers.

The hotel rooms receive mixed yet generally favorable reviews. Guests highlight the spaciousness, cleanliness and comfort of the accommodations with features like large, comfortable beds and well-maintained bathrooms adding to the positive experience. The presence of amenities such as jacuzzis and saunas in some rooms also garners praise. The courteous and professional staff, particularly the receptionists, contribute significantly to the positive guest experience, providing attentive and helpful service.

Despite these positives, the hotel does face some criticisms. The absence of a promised continental breakfast is a frequent disappointment among guests. Additionally, while many find the rooms clean and spacious, there are occasional reports of maintenance issues and inconsistent cleaning standards. Some reviews mention outdated decor and malfunctioning amenities.

The free Wi-Fi service is generally appreciated, though some guests report weak signals or slow speeds in their rooms. The parking facilities, on the other hand, are widely praised for their convenience and accessibility with free parking adding to the hotel’s value proposition.

Families find the hotel especially accommodating due to its roomy suites and family-friendly atmosphere. Guests also appreciate practical perks like the availability of free coffee throughout the day.

Overall, Hotel & Suites Monte-Cristo delivers good value for money, especially for shorter stays. It provides a satisfactory blend of comfort, convenience and service, making it an attractive option for budget-conscious travelers. Although some areas such as breakfast offerings and room maintenance require improvement, the hotel's strengths in location, room comfort and staff hospitality stand out, ensuring a generally pleasant stay for guests.
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Hotel near Golf Courses

Situated on Boulevard Wilfrid Hamel in L'Ancienne-Lorette, this hotel offers convenient access to Club de Golf L'Albatros Ste Foy, a key golf course in the area.

Cheap Hotel

Offers affordable accommodation with essential amenities, suitable for budget-conscious travelers. Some suites include kitchenettes, adding value for longer stays.

Hotel for Honeymoon

Family Friendly Hotel

3-Star Hotel

Room Types

Queen Room The spacious double room offers air conditioning, soundproof walls, as well as a private bathroom featuring a bath and a hairdryer. The double room features a wardrobe, a carpeted floor, heating, as well as a flat-screen TV with cable channels. The unit offers 1 bed.

Economy Quadruple Room The quadruple room features air conditioning, soundproof walls, as well as a private bathroom boasting a bath and a hairdryer. The unit has 2 beds.

King Suite This suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The suite has carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, soundproof walls, as well as a wardrobe. The unit has 1 bed.

King Suite The hot tub is the standout feature of this suite. The air-conditioned suite has 1 bedroom and 1 bathroom with a bath or a shower and a hairdryer. The suite features carpeted floors, a seating area with a flat-screen TV with cable channels, soundproof walls, a wardrobe, as well as heating. The unit has 1 bed.

King Suite This suite features a hot tub and a sauna. The air-conditioned suite has 1 bedroom and 1 bathroom with a bath or a shower and a hairdryer. The suite features carpeted floors, a seating area with a flat-screen TV with cable channels, soundproof walls, a wardrobe, as well as heating. The unit has 2 beds.

Queen Suite This suite features a hot tub. The air-conditioned suite has 1 bedroom and 1 bathroom with a bath or a shower and a hairdryer. The suite features soundproof walls, a wardrobe, a carpeted floor, heating and a flat-screen TV with cable channels. The unit has 1 bed.

King Studio The hot tub is the standout feature of this suite. The air-conditioned suite has 1 bedroom and 1 bathroom with a bath or a shower and a hairdryer. The suite features soundproof walls, a wardrobe, a carpeted floor, heating, as well as a flat-screen TV with cable channels. The unit has 1 bed.

King Suite Guests will have a special experience as the suite offers a hot tub. The air-conditioned suite has 1 bedroom and 1 bathroom with a bath or a shower and a hairdryer. The suite features carpeted floors, a seating area with a flat-screen TV with cable channels, soundproof walls, a wardrobe, as well as heating. The unit has 1 bed.

Deluxe Double Room The spacious double room provides air conditioning, soundproof walls, as well as a private bathroom featuring a bath and a hairdryer. The unit offers 1 bed.

Deluxe Queen Room with Two Queen Beds The quadruple room provides air conditioning, soundproof walls, as well as a private bathroom featuring a bath and a hairdryer. The quadruple room features a wardrobe, a carpeted floor, heating and a flat-screen TV with cable channels. The unit offers 2 beds.

Family Room The family room features air conditioning, soundproof walls, as well as a private bathroom boasting a bath and a hairdryer. The family room provides a wardrobe, a carpeted floor, heating and a flat-screen TV with cable channels. The unit has 3 beds.

About Hotel & Suites Monte-Cristo

License: 068670

Guest Reviews

7.3

Good

Location

Hotel & Suites Monte-Cristo enjoys a highly favorable reputation regarding its location, as highlighted by numerous guest reviews. This centrally situated hotel offers easy access to a plethora of nearby attractions, including restaurants, commercial centers and grocery stores. Visitors consistently mention its proximity to key sites, such as the old town, which is just a short drive away and its convenient location near highways, making it accessible for travelers.

The hotel is also noted for its calm environment, despite being close to bustling areas, which provides a peaceful retreat after a day of sightseeing. Moreover, its accessibility is a significant advantage with many reviews commenting on how straightforward it is to find and reach various destinations from the hotel.

Proximity to the airport and the Lévis convention center further adds to its appeal for those traveling for business or during layovers. The location offers a balance between being close enough to downtown Quebec City for easy visits while remaining far enough to avoid common city-center issues such as noise and parking difficulties.

Although some guests noted the need for a car to navigate the area effectively, others appreciated the hotel's centrality, allowing them to enjoy late walks and explore local amenities with ease. Overall, the strategic location of Hotel & Suites Monte-Cristo receives high praise, making it a convenient and quiet choice for travelers looking to explore Quebec City and its surroundings.

Breakfast

Hotel & Suites Monte-Cristo seems to present a consistent issue regarding their breakfast offerings, as echoed through various guests' reviews. Despite advertising a continental breakfast on their website and in advertisements, many guests reported that no breakfast was available during their stay. Some guests mentioned that breakfast was previously included or supposed to be included in their booking price but was not provided upon arrival. The lack of breakfast has been starkly noted with some guests expressing disappointment and a sense of unmet expectations. Moreover, no coffee or tea facilities were available in the rooms or early mornings at the reception, adding to the inconvenience. There were also mentions of no lunch being available onsite. While the establishment has reportedly provided amazing coffee when available, the absence of a promised breakfast remains a notable drawback for guests.

Rooms

Hotel & Suites Monte-Cristo has garnered mixed reviews regarding its rooms with a substantial number of positive comments highlighting the spaciousness and cleanliness of the accommodations. Many guests appreciated the large, well-soundproofed rooms that offer plenty of space and comfortable beds, making for a peaceful and restful stay. The bathrooms were generally described as clean and well-maintained, adding to the overall positive experience for guests. Some rooms even feature amenities like a jacuzzi or sauna, which further contributed to guest satisfaction.

The hospitality of the staff was another strong point with receptionists praised for their efficiency and friendliness. Guests also noted the hotel's excellent service and its ability to provide rooms with convenient features like direct outside access and sufficient soundproofing to ensure a quiet environment.

However, there were several areas for improvement. Some reviews mentioned issues such as outdated decor and maintenance problems, such as broken furniture and malfunctioning amenities like TVs and hair dryers. Although cleanliness was frequently commended, there were isolated incidents of rooms falling short of expectations in this regard with reports of hair in towels and dirty floors. Additionally, some guests experienced difficulties with their room upon arrival, including unprepared or incorrect room assignments.

In conclusion, Hotel & Suites Monte-Cristo provides spacious and generally clean rooms with commendable service, but it faces some inconsistencies in maintenance and upkeep that could impact the overall guest experience.

Beds

At 'Hotel & Suites Monte-Cristo', the beds are generally well-received by guests with many highlighting the comfort and spaciousness of the accommodations. Large beds, often bigger than expected and sometimes exceeding king-size dimensions, are frequently praised for their comfort. The rooms themselves are described as both clean and spacious, enhancing the overall experience. Many guests found the mattresses to be very comfortable, although there were occasional comments about them being either too soft or too hard.

The bedding, though mostly considered clean, drew mixed responses regarding its comfort. Some noted the use of flat sheets rather than fitted ones, which caused discomfort during sleep as the sheets didn't stay in place. Despite this, the majority of reviews reflect positively on the beds and bedding, noting a quiet and restful night's sleep. However, occasional complaints were made about beds being noisy, tired or simply uncomfortable, pointing to variability in guest experiences.

Overall, visitors generally found the beds at 'Hotel & Suites Monte-Cristo' to be a strong point, contributing significantly to a comfortable stay.

Cleanliness

Hotel & Suites Monte-Cristo's cleanliness receives mixed reviews from guests. Many visitors appreciate the clean and spacious rooms, commenting positively on spotless bathrooms, tidy beds and neat facilities. Several guests highlight the hotel's good value for money, calm atmosphere and well-kept rooms.

However, some guests report inconsistent cleaning standards with issues like dusty blankets, dirty bathtubs and stained bedding. Complaints include old and poorly maintained furniture, visible dust and occasional hairs in bathrooms. Despite some areas needing improvement, many guests find the hotel clean and comfortable, underscoring its potential with a bit more attention to detail.

Staff

The staff at Hotel & Suites Monte-Cristo generally receive high praise from guests for their friendliness, attentiveness and professionalism. Many reviews highlight the efficiency and excellent service provided by the staff, noting that they are courteous, welcoming and always ready to help, whether it's day or night. The receptionists, especially the female ones, are frequently mentioned for their exceptional customer service and pleasant demeanor. Housekeeping staff are also appreciated for respecting guests' privacy and maintaining the cleanliness of the rooms.

However, there are a few areas for improvement. Some guests found the male receptionist to be less welcoming with a flat affect and there were occasional mentions of the night staff being somewhat rude or frustrated. Other reviewers noted minor miscommunications and a need for better training in customer service, as well as specific instances where the check-in process was cumbersome.

Overall, despite a few criticisms, the positive experiences with the hotel's staff far outweigh the negative, making it a generally well-regarded aspect of guests' stays.

Wi-Fi

Hotel & Suites Monte-Cristo provides complimentary Wi-Fi for its guests. Many have praised the service, describing it as excellent and reliable for general usage. Several reviews noted that the wifi was working properly during their stay. However, some guests experienced issues such as a weak signal or no wifi in their rooms. There were also a few mentions of slow speeds with difficulties using streaming services like YouTube. Despite these complaints, the provided wifi is generally seen as a positive feature, especially in common areas where the coverage tends to be more reliable. Some guests, however, pointed out that no solutions were offered to address their connectivity problems.

Parking

Guests have largely praised the parking facilities at Hotel & Suites Monte-Cristo, highlighting its affordability and convenience. Many reviews laud the free parking with several noting the complimentary coffee as an added perk. The ease of access is frequently mentioned with guests appreciating the ability to park directly outside their rooms or in nearby spots. This proximity allows for convenient unloading and straightforward access to the hotel. Despite isolated incidents where parking spots were taken or misused by other guests, the general consensus is that the parking setup is user-friendly and enhances the overall stay.

Family

Hotel & Suites Monte-Cristo offers an ideal setting for a family stay with numerous guest reviews highlighting its suitability for families with children. The spacious and comfortable rooms, especially the family suites with multiple beds, provide ample space for everyone. Many families appreciated the upgraded amenities and the calm atmosphere of the establishment, despite occasional noise from children in neighboring rooms.

Cleanliness is consistently mentioned, though there are a few comments about room and bathroom upkeep being average. The staff's super-friendly demeanor enhances the welcoming environment, making it easier for parents to relax and enjoy their stay. Additionally, guests appreciated practical perks like free coffee available throughout the day.

Overall, the hotel’s room sizes and family-oriented amenities offer a very good base for a family vacation with many guests finding it perfect for their family needs and expectations.

3 Star

Hotel & Suites Monte-Cristo offers good value for money, making it a suitable choice for budget-conscious travelers. Guests consistently highlight the excellent price for the services and facilities provided. The rooms, although considered a bit modest and sometimes outdated, are described as very good for the price, especially during peak seasons. Cleanliness and comfort are frequently mentioned with many guests expressing satisfaction with the overall condition of the accommodations.

The hotel appears to meet expectations for short stays, serving as an adequate base for a few nights or as a stopping point on a longer journey. While some guests indicated that it may not be ideal for extended stays, it does the job for one or two nights. The service receives positive remarks with specific requests being accommodated well.

However, a few drawbacks are noted, such as the pool not matching the photos and the rooms not quite living up to the three-star rating. Despite this, for the price paid, the hotel maintains a standard that fulfills its purpose, offering a peaceful, clean and comfortable experience. Overall, Hotel & Suites Monte-Cristo provides a satisfactory stay with good value for money, especially for short visits.

No, Hotel & Suites Monte-Cristo doesn't have any pool.

No, a spa isn't available at Hotel & Suites Monte-Cristo.

No, Hotel & Suites Monte-Cristo doesn't allow dogs.

No, parking facilities aren't available at Hotel & Suites Monte-Cristo.

No, Hotel & Suites Monte-Cristo doesn't have a gym.

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