The Avani Gaborone Resort & Casino is highly praised for its exceptional staff. Guests consistently mention the warm and welcoming nature of the staff, who go above and beyond to ensure a pleasant stay. The majority of reviews highlight the friendly and attentive service provided by the staff with room service staff being particularly lovely. Although there are a few negative reviews regarding slow service from restaurant staff, overall, the hotel's staff are highly praised for their friendliness and willingness to make guests feel comfortable.