ITM Hotel Bettkästchen am Sachsenwald
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Summary of reviewsITM Hotel Bettkästchen am Sachsenwald enjoys a prime location in the tranquil yet accessible area of Reinbek, making it an appealing choice for travelers. The hotel offers convenience through its proximity to the S-Bahn station, which provides quick connections to Hamburg, as well as walking access to central Reinbek's shops, restaurants and the picturesque Reinbek Castle. Additionally, the serene Sachsenwald forest is nearby for nature lovers. The surrounding parks and bus stops further enhance its attractiveness for both short and extended stays.
While the breakfast experience at the hotel is mixed, some guests found it sufficient, varied and delicious. However, many reported issues such as limited availability, poor quality and sometimes even no breakfast despite prior confirmation. Alternatives such as a nearby bakery are recommended by some visitors.
The rooms at the hotel are generally spacious, clean and comfortable with basic amenities like a TV and functional furniture. However, some furnishings are outdated and there have been complaints about dusty conditions and minor maintenance issues. More thorough cleaning could improve the experience, but for those using the hotel primarily for resting, the rooms serve their purpose.
Cleanliness is a significant concern with numerous reports of dusty rooms, mold and remnants from previous stays. Kitchen facilities, in particular, were noted to be dirty with greasy armrests, moldy showers and old food residues. Despite these issues, a few guests did find their rooms to be clean and comfortable.
The staff experience is mixed with some guests praising their friendliness and helpful nature. However, many reported issues with the absence of staff or uncooperative behavior. Communication through Booking was generally well-handled, making some guests feel welcome.
WiFi reliability is another area needing improvement; while some guests reported a fast and stable connection, others faced significant challenges with poor or non-existent signal.
Parking at the hotel is limited with only two designated spaces and guests often needing to rely on street parking. Despite the effort required to find a spot, the hotel does offer some parking facilities nearby.
The hotel is somewhat suitable for family stays, though some guests faced issues such as inappropriate room distribution and lack of a baby crib. Specialized room options like the Royal family room may better cater to families' needs.
Finally, guests had varied experiences with the beds. Many found them comfortable and clean, contributing to good sleep quality. However, others encountered issues such as saggy, worn-out or musty-smelling beds.
Overall, ITM Hotel Bettkästchen am Sachsenwald offers a strategic location and essential comfort but has areas that need attention, particularly cleanliness and consistent service quality.
Categories
While the breakfast experience at the hotel is mixed, some guests found it sufficient, varied and delicious. However, many reported issues such as limited availability, poor quality and sometimes even no breakfast despite prior confirmation. Alternatives such as a nearby bakery are recommended by some visitors.
The rooms at the hotel are generally spacious, clean and comfortable with basic amenities like a TV and functional furniture. However, some furnishings are outdated and there have been complaints about dusty conditions and minor maintenance issues. More thorough cleaning could improve the experience, but for those using the hotel primarily for resting, the rooms serve their purpose.
Cleanliness is a significant concern with numerous reports of dusty rooms, mold and remnants from previous stays. Kitchen facilities, in particular, were noted to be dirty with greasy armrests, moldy showers and old food residues. Despite these issues, a few guests did find their rooms to be clean and comfortable.
The staff experience is mixed with some guests praising their friendliness and helpful nature. However, many reported issues with the absence of staff or uncooperative behavior. Communication through Booking was generally well-handled, making some guests feel welcome.
WiFi reliability is another area needing improvement; while some guests reported a fast and stable connection, others faced significant challenges with poor or non-existent signal.
Parking at the hotel is limited with only two designated spaces and guests often needing to rely on street parking. Despite the effort required to find a spot, the hotel does offer some parking facilities nearby.
The hotel is somewhat suitable for family stays, though some guests faced issues such as inappropriate room distribution and lack of a baby crib. Specialized room options like the Royal family room may better cater to families' needs.
Finally, guests had varied experiences with the beds. Many found them comfortable and clean, contributing to good sleep quality. However, others encountered issues such as saggy, worn-out or musty-smelling beds.
Overall, ITM Hotel Bettkästchen am Sachsenwald offers a strategic location and essential comfort but has areas that need attention, particularly cleanliness and consistent service quality.
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Free Wi-Fi
Hotel with Parking
Guest Reviews
Nestled in the charming area of Reinbek, ITM Hotel Bettkästchen am Sachsenwald boasts a convenient and appealing location, making it an optimal choice for various travelers. Guests appreciate the tranquil and quiet environment, despite the hotel’s central placement on a bustling main road. Accessibility is effortless with the S-Bahn station within a 10-15 minute walking distance, providing quick connections to Hamburg—just a short 15-20 minute car ride away.
The vicinity of the hotel offers numerous advantages. Visitors find it easy to walk to the central parts of Reinbek, where they can enjoy diverse shopping opportunities, delectable restaurants and the picturesque Reinbek Castle. The proximity to the serene Sachsenwald forest also provides an excellent opportunity for leisurely walks and exploring nature. Additionally, parks and bus stops almost at the doorstep enhance the convenience.
Whether in town for personal reasons or merely seeking a peaceful yet accessible stay, the hotel's strategic location undeniably stands out. Shopping, cultural experiences and efficient public transportation are all easily within reach, ensuring a pleasant and practical choice for both short and extended stays.
While staying at ITM Hotel Bettkästchen am Sachsenwald, one might encounter a rather mixed experience when it comes to breakfast services. Some guests have highlighted the pleasant service they received during breakfast and found the meal to be sufficient, varied and delicious for the money. Others found good alternatives at a nearby bakery, suggesting that a hearty and affordable breakfast can be found just down the street.
However, numerous guests reported significant issues with the availability and quality of breakfast. Despite confirming breakfast the night before, many found none offered the following morning with the breakfast room often closed or limited supplies remaining. Some described a monotonous selection and even reported incidents of spoiled or moldy food. Complaints were also directed at the higher price for what was perceived to be a basic and overpriced offering.
For those who managed to get breakfast, the experience ranged from okay to very basic with some guests noting that the breakfast area had been cleared out well before the advertised end time. Indeed, the organization appears inconsistent with some guests finding only scant offerings such as a slice of cheese or empty juice bottles.
Overall, while breakfast quality and service at ITM Hotel Bettkästchen am Sachsenwald can be hit or miss, proactive travelers might want to explore nearby breakfast options for a more reliable start to their day.
A stay at ITM Hotel Bettkästchen am Sachsenwald offers guests spacious and pleasantly sized rooms, perfect for a comfortable rest. Many visitors have found the rooms to be very clean, both in the sleeping areas and bathrooms with some highlighting rooms as large and beautifully decorated. The hotel includes basic amenities such as a TV, functional furniture and a warm atmosphere, especially the ground floor rooms which are reported to be comfortably warm.
Despite its positives, the hotel does have areas in need of attention. Some furnishings appear outdated and there are occasional reports of dusty, musty conditions and minor flaws such as missing or broken items. Guests have noted that more thorough cleaning could elevate the experience, as some rooms exhibited remnants from previous stays. Additionally, a noticeable need for renovation includes issues like torn curtains, stained carpets, mold and evidence of water damage.
For those using the hotel primarily for sleeping and showering, it serves its purpose, offering spacious and neat rooms conducive to a peaceful stay. The presence of conveniences like a TV and ample furniture contribute to a functional, if not luxurious, experience. However, travelers should be prepared for the lack of extra comforts such as mirrors in bedrooms or in-room tea and coffee facilities.
Overall, while the accommodation is described as worn out and in need of refurbishing, it still provides essential comfort and cleanliness for travelers. Its practical location serves as an excellent starting point for excursions, making it a viable option for those looking to explore the surrounding areas while having a basic, straightforward place to return to at night.
While staying at ITM Hotel Bettkästchen am Sachsenwald, guests have had mixed experiences with the beds. On the positive side, many found the beds to be comfortable, allowing for a good night's sleep. Specific mentions highlight that some double beds were spacious enough for three people and the mattresses received favorable remarks. Clean and neatly prepared beds were noted as a plus, contributing to an overall good sleep quality for some visitors.
However, there were several comments pointing to areas needing improvement. Issues such as saggy, heavily worn-out and musty-smelling beds detracted from the comfort for some guests. A few noted that the beds were either too low, too short or even broken, making for a less than ideal sleeping arrangement. Inconsistent bedding, such as having one thick and one thin duvet, also posed a challenge for a restful night.
Despite these drawbacks, there were clean and correctly prepared beds contributing to the overall comfort for some guests. As accommodation experiences can vary widely, potential visitors might find the conditions acceptable depending on their personal preferences.
The reviews for ITM Hotel Bettkästchen am Sachsenwald repeatedly highlight significant issues with cleanliness. Many guests encountered dusty rooms, mold and dirt in various areas, from the bathrooms to the kitchen. There were occurrences of trash left behind from previous guests, unclean dishes in the dishwasher and generally neglected cleaning practices, such as unemptied trash cans and unvacuumed floors. Specific complaints included dirty carpets, walls and surfaces, as well as broken equipment and fixtures, like toilets and lighting. Additionally, some guests reported unpleasant smells, including smoke and mustiness.
The kitchen facilities were frequently mentioned as being particularly dirty with greasy armrests on the sofas, moldy showers and stained bed sheets. Guests also noted issues with housekeeping, such as unchanged towels and sheets, old food residues and cobwebs in the bedrooms. Standard hygiene practices seemed to be below average, contributing to an overall disappointing experience regarding cleanliness for many visitors. Despite these extensive issues, a small number of guests did find their rooms to be clean and comfortable, though these positive comments were rare in comparison to the overwhelmingly negative feedback about the hotel's cleanliness.
At ITM Hotel Bettkästchen am Sachsenwald, the experience with the staff appears to be a mixed bag. On the bright side, many guests appreciated the friendliness and helpful nature of some staff members, describing them as very nice, accommodating and polite. The cleaning lady and other staff who were present made significant efforts to assist guests, ensuring a warm welcome and flexible check-ins. The hotel owner also received praise for providing good care to the guests. Additionally, the communication through Booking was noted to be well-handled, making some guests feel very welcome.
However, the reviews also indicate several areas of concern. Many guests reported instances where no staff were present upon arrival or during their stay, leading to unattended reception areas and keys left openly on the counter. This lack of on-site personnel often meant that communication was only possible through a phone call. There were also comments about language barriers with some staff members not proficient in German or English, which complicated interactions and problem-solving.
The absence or unresponsiveness of management, coupled with some reports of staff being uncooperative, unmotivated or outright rude, detracted from what could have been an overall pleasant experience. Despite these challenges, the efforts of those staff members who went out of their way to assist did not go unnoticed and were appreciated by the guests.
At ITM Hotel Bettkästchen am Sachsenwald, guests have shared varied experiences regarding the hotel's WiFi. On the positive side, some visitors noted that the WiFi worked perfectly and provided a fast connection, making it convenient for their online needs. However, many guests encountered significant challenges with the internet service. Several reported that the WiFi signal was almost non-existent or that the internet was not working at all in certain rooms. Some also mentioned issues like an invalid WiFi password or ineffective WiFi amplifiers. Unfortunately, these technology issues sometimes forced guests to resort to using hot spots on their phones. While there were occasional instances of good connection, the general consensus suggests that the hotel needs to address these WiFi concerns to ensure a consistently reliable internet experience for all its guests.
At ITM Hotel Bettkästchen am Sachsenwald, the parking situation appears to be mixed. While free parking is available, options can be somewhat limited and may require some effort to find. There are only two designated parking spaces on site and often guests have to rely on street parking. Some visitors reported having to park on a busy street or search extensively for a spot, including using an underground option or parking on an opposite street. Despite these challenges, the hotel does offer some parking facilities, both on the premises and nearby.
During a stay at ITM Hotel Bettkästchen am Sachsenwald, guests found the hotel suitable for a short family trip with the accommodation being basically fine overall. Some guests, however, found certain aspects less favorable for families with children. Specifically, there were concerns about safety and the appropriateness of the room distribution, such as having a separate room for kids one floor above the parents' room. Additionally, there were reports of the absence of a baby crib, which could be a hindrance for those traveling with very young children. Despite these issues, the Royal family room was noted, which implies that there are specialized options available that might better suit familial needs.
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Location
The vicinity of the hotel offers numerous advantages. Visitors find it easy to walk to the central parts of Reinbek, where they can enjoy diverse shopping opportunities, delectable restaurants and the picturesque Reinbek Castle. The proximity to the serene Sachsenwald forest also provides an excellent opportunity for leisurely walks and exploring nature. Additionally, parks and bus stops almost at the doorstep enhance the convenience.
Whether in town for personal reasons or merely seeking a peaceful yet accessible stay, the hotel's strategic location undeniably stands out. Shopping, cultural experiences and efficient public transportation are all easily within reach, ensuring a pleasant and practical choice for both short and extended stays.
Breakfast
However, numerous guests reported significant issues with the availability and quality of breakfast. Despite confirming breakfast the night before, many found none offered the following morning with the breakfast room often closed or limited supplies remaining. Some described a monotonous selection and even reported incidents of spoiled or moldy food. Complaints were also directed at the higher price for what was perceived to be a basic and overpriced offering.
For those who managed to get breakfast, the experience ranged from okay to very basic with some guests noting that the breakfast area had been cleared out well before the advertised end time. Indeed, the organization appears inconsistent with some guests finding only scant offerings such as a slice of cheese or empty juice bottles.
Overall, while breakfast quality and service at ITM Hotel Bettkästchen am Sachsenwald can be hit or miss, proactive travelers might want to explore nearby breakfast options for a more reliable start to their day.
Rooms
Despite its positives, the hotel does have areas in need of attention. Some furnishings appear outdated and there are occasional reports of dusty, musty conditions and minor flaws such as missing or broken items. Guests have noted that more thorough cleaning could elevate the experience, as some rooms exhibited remnants from previous stays. Additionally, a noticeable need for renovation includes issues like torn curtains, stained carpets, mold and evidence of water damage.
For those using the hotel primarily for sleeping and showering, it serves its purpose, offering spacious and neat rooms conducive to a peaceful stay. The presence of conveniences like a TV and ample furniture contribute to a functional, if not luxurious, experience. However, travelers should be prepared for the lack of extra comforts such as mirrors in bedrooms or in-room tea and coffee facilities.
Overall, while the accommodation is described as worn out and in need of refurbishing, it still provides essential comfort and cleanliness for travelers. Its practical location serves as an excellent starting point for excursions, making it a viable option for those looking to explore the surrounding areas while having a basic, straightforward place to return to at night.
Beds
However, there were several comments pointing to areas needing improvement. Issues such as saggy, heavily worn-out and musty-smelling beds detracted from the comfort for some guests. A few noted that the beds were either too low, too short or even broken, making for a less than ideal sleeping arrangement. Inconsistent bedding, such as having one thick and one thin duvet, also posed a challenge for a restful night.
Despite these drawbacks, there were clean and correctly prepared beds contributing to the overall comfort for some guests. As accommodation experiences can vary widely, potential visitors might find the conditions acceptable depending on their personal preferences.
Cleanliness
The kitchen facilities were frequently mentioned as being particularly dirty with greasy armrests on the sofas, moldy showers and stained bed sheets. Guests also noted issues with housekeeping, such as unchanged towels and sheets, old food residues and cobwebs in the bedrooms. Standard hygiene practices seemed to be below average, contributing to an overall disappointing experience regarding cleanliness for many visitors. Despite these extensive issues, a small number of guests did find their rooms to be clean and comfortable, though these positive comments were rare in comparison to the overwhelmingly negative feedback about the hotel's cleanliness.
Staff
However, the reviews also indicate several areas of concern. Many guests reported instances where no staff were present upon arrival or during their stay, leading to unattended reception areas and keys left openly on the counter. This lack of on-site personnel often meant that communication was only possible through a phone call. There were also comments about language barriers with some staff members not proficient in German or English, which complicated interactions and problem-solving.
The absence or unresponsiveness of management, coupled with some reports of staff being uncooperative, unmotivated or outright rude, detracted from what could have been an overall pleasant experience. Despite these challenges, the efforts of those staff members who went out of their way to assist did not go unnoticed and were appreciated by the guests.
Wi-Fi
Parking
Family
No, ITM Hotel Bettkästchen am Sachsenwald doesn't have any pool.
No, a spa isn't available at ITM Hotel Bettkästchen am Sachsenwald.
Yes, ITM Hotel Bettkästchen am Sachsenwald welcomes dogs.
Yes, parking facilities are available at ITM Hotel Bettkästchen am Sachsenwald.
No, ITM Hotel Bettkästchen am Sachsenwald doesn't have a gym.
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