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Boudl Al Qasr

Riyadh , Behind Al Qasr Mall - Al Sweedi Street With Sultanah Street (Show on Map)

7.4

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsBoudl Al Qasr receives high praise for its strategic and convenient location. Nestled adjacent to Al Qasr Mall, guests have easy access to shopping, dining and entertainment, making it a practical choice for both leisure and business travelers. Despite being somewhat distant from the city center, the serenity of the surrounding neighborhood offers a peaceful retreat with all essential amenities within walking distance.

The staff at Boudl Al Qasr is frequently commended for their professionalism and warm hospitality. Guests highlight the exceptional service provided by individuals such as Mr. Adel Al-Nayef and his team, ensuring a pleasant stay. Positive interactions with staff members like Mr. Abdulhakim, Ms. Majida, Hadeel and others are common, reflecting a team dedicated to excellent customer service.

Guests generally appreciate the cleanliness of the hotel, citing well-maintained facilities and neat orderly spaces. The clean linens, welcoming ambiance and organized surroundings contribute to a comfortable experience, although some guests mention areas needing better maintenance, such as bathrooms and common corridors.

The rooms present a mixed experience; while some guests find them spacious, clean and comfortable, others point out issues like worn-out furniture, outdated wardrobes and dim lighting. Amenities such as functional living rooms and kitchen facilities are a plus, but inconsistencies in maintenance and housekeeping are noted.

The breakfast offerings at Boudl Al Qasr receive varied feedback. Many enjoy the complimentary breakfast and commend the variety and daily options available with specific praise for the egg station run by Chef Magdi. However, some guests feel the breakfast lacks diversity and note issues with quality and cleanliness.

Free WiFi is appreciated but has room for improvement with guests often experiencing weak and slow connections. Reliable internet service would significantly enhance guest satisfaction.

The hotel caters well to families with facilities like a children’s pool, play area and game corner. While these amenities are appreciated, there is a need for better cleanliness and maintenance in these spaces.

Overall, Boudl Al Qasr’s welcoming staff, convenient location and family-friendly facilities make it a commendable choice, though there are areas requiring attention such as room maintenance, WiFi reliability and breakfast variety to consistently meet guest expectations.
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3-Star Aparthotel

This hotel offers large and comfortable rooms. It is conveniently located near a shopping mall and transportation options.

Aparthotel for Honeymoon

Aparthotel with Swimming Pool

Indoor Pool Children's Pool

Accessible Aparthotel

Aparthotel with Gym

Aparthotel with Children's Pool

Aparthotel with Indoor Pool

Room Types

Studio This modern, air-conditioned studio offers a living area with a flat-screen TV and a minibar. The bathroom is fitted with a bath or shower.

Junior Suite This modern, air-conditioned suite offers a living room with a flat-screen TV, a dining area and an equipped kitchen with kitchenware and a minibar. The bathroom is fitted with a bath or shower.

Deluxe Junior Suite This modern, air-conditioned suite offers 2 bedrooms, a living room with a flat-screen TV, a dining area and an equipped kitchen with kitchenware and a minibar. The bathroom is fitted with a bath or shower.

Superior Suite This spacious, air-conditioned suite offers 2 bedrooms, a living room with a flat-screen TV, a dining area and an equipped kitchen with kitchenware and a minibar. The bathroom is fitted with a bath or shower.

About Boudl Al Qasr

License: 10006736

Guest Reviews

7.4

Good

Location

Boudl Al Qasr’s location receives high praise for its practicality and convenience. Nestled right next to Al Qasr Mall, this hotel offers easy access to shopping, dining and entertainment options, making it an attractive choice for travelers. The proximity to Al-Swaidi Park and a variety of services including cafes, restaurants and supermarkets further adds to the appeal, ensuring that guests have everything they need within a short walking distance. The surrounding neighborhood is noted for its tranquility, providing a peaceful retreat while still being close to essential amenities. Despite the distance from the city center and tourist attractions, guests appreciate the clean, quiet and comfortable environment that Boudl Al Qasr offers. Its location is especially convenient for those with work commitments in the nearby areas. Overall, the hotel’s strategic position, coupled with excellent customer service and well-maintained facilities, makes it a commendable choice for both leisure and business travelers.

Breakfast

Guests at Boudl Al Qasr had mixed experiences with the hotel's breakfast offerings. Many appreciated the complimentary aspect, describing the breakfast as good, lovely and featuring excellent options like a daily variety and a well-maintained egg station. Chef Magdi notably received praise for his exceptional contributions.

However, multiple reviews pointed out a recurring theme of limited variety with some guests feeling the breakfast was repetitive and lacked diversity. Complaints were also made about the breakfast finishing early and not being replenished, stale bread and specific critiques about certain dishes. Moreover, there were mentions of the breakfast being suitable but very basic and some guests outright did not enjoy it, citing low quality and poor standards. The breakfast areas were sometimes noted as not clean or adequately maintained.

Overall, while some guests were satisfied with the simplicity and the free breakfast included with their stay, there's a clear indication that the breakfast service could benefit from improvements in variety, quality and presentation to meet broader expectations.

Rooms

The rooms at Boudl Al Qasr present a mix of experiences. Guests appreciate the spaciousness and cleanliness of some rooms, noting they are comfortable and well-organized. Newly renovated rooms and stylish interiors add to the appeal with ample facilities available, especially in the two-bedroom and superior suites. Practical amenities like a functional living room and kitchen facilities are highlighted positively.

However, the experience is inconsistent. There are frequent reports of rooms needing maintenance with worn-out furniture, outdated wardrobes and dilapidated flooring. Dim lighting and unpleasant odors, particularly smoke, are recurring issues among guests. Additionally, many rooms are described as having a peculiar smell and inadequate housekeeping.

The service has room for improvement with complaints about non-functioning appliances, slow drainage systems and insufficient amenities like towels. Furthermore, some guests report poor room ventilation and a lack of essential features such as mirrors and properly functioning air conditioners.

Despite attentive and cooperative staff efforts, the overall upkeep of the property seems to lag behind the expectations set by the Boudl group's reputation with several reviews calling for a complete renovation of the rooms to maintain a consistent standard of excellence.

Beds

Boudl Al Qasr has garnered mixed feedback on its bedding from its guests. While many visitors have appreciated the width and comfort of the beds, describing them as very comfortable and suitable even for babies, several others have expressed dissatisfaction. Common complaints include uncomfortable pillows with some guests specifying that pillows were wet and varied across different branches. The bedding's condition also raised concerns with reports of worn-out mattresses and blankets, as well as beds emitting unpleasant smells from the bathrooms. Some guests mentioned that the beds caused discomfort, describing instances of uneven surfaces and dips in the middle, which significantly affected sleep quality. Moreover, there were mentions of cleanliness issues, including towels having a smell and even sightings of bugs and almost blood stains. Despite these issues, the hotel's staff is noted for their cooperative attitude, although some service mix-ups, like bringing slippers instead of blankets, were reported. Overall, while the beds in some rooms of Boudl Al Qasr meet expectations, inconsistency in quality and maintenance seems to be a notable concern.

Cleanliness

Boudl Al Qasr seems to evoke varied feedback when it comes to cleanliness with many guests appreciating different aspects of their stay. On the positive side, several reviews compliment the hotel's general cleanliness, describing it as excellent, very clean and well-maintained. Guests often highlighted the clean and neat bed sheets orderly spaces and the appealing smell of the hotel and rooms. The place is described as organized, tidy and peaceful, adding to the comfort of their stay. The beautiful entrance and facilities, coupled with friendly and clean staff, enhance the overall impression.

However, there are also significant concerns raised by some visitors. Issues such as unclean rooms, lack of proper ventilation in the bathrooms and worn-out furniture were recurrent themes. Some guests specifically mentioned the need for better maintenance of the bathtubs, as well as complaints about insects in the food, poor cleaning practices and old cleaning equipment. There's also mention of narrow corridors, dirty carpets and unsatisfactory daily cleaning routines. It's noted that some areas, like the bathroom floors and common areas, require more attention to meet the expectations for a hotel of its caliber.

Overall, while Boudl Al Qasr receives praise for its cleanliness from many guests, there are noticeable gaps that need addressing to ensure a consistently positive experience for all visitors.

Staff

The staff at Boudl Al Qasr receives overwhelming praise for their professionalism, exceptional service and warm hospitality. Guests frequently commend the hotel’s management, particularly Mr. Adel Al-Nayef, for excellent treatment and follow-up. Many reviews highlight the notable contributions of employees such as Mr. Abdulhakim, Ms. Majida and Hadeel, cited for their exceptional service and professionalism. Staff members are consistently described as very friendly, polite and cooperative, exemplifying high-quality service and excellent manners.

The reception team, including individuals like Ali, Abdulaziz Al-Waqyan and Mohammad, are recognized for their courteous and helpful attitude. Specific mentions of staff members like Padam for his professional service, as well as Rola and Khaled Al-Qahtani for their friendliness, further underscore the positive guest interactions.

Guests appreciate the quick handling of procedures, the empathetic nature of staff and their cooperative behavior. The consistent cleanliness and the welcoming ambiance of the reception area are also frequently noted. However, a few reviews mention isolated incidents of unprofessionalism and dissatisfaction with specific receptionists.

Overall, the feedback reflects a hotel team dedicated to delivering excellent customer service, ensuring a comfortable and pleasant stay for all guests. With staff members who are described as a credit to the business, Boudl Al Qasr stands out for its outstanding hospitality and attention to detail.

Wi-Fi

Boudl Al Qasr, a popular hotel choice, offers complimentary WiFi, which is a key attraction for guests looking for internet access. Despite the availability of free WiFi, many guests have expressed concerns about the overall quality and reliability of the service. Reviews indicate that the internet connection is often weak and slow, posing significant challenges for those who require stable connectivity, such as for online conferences or work purposes. Certain areas of the hotel seem to suffer more from poor connectivity, leaving guests with intermittently weak or insecure WiFi signals. While the free internet service is appreciated by many, there is a clear need for improvements to enhance the guest experience. The critical feedback indicates that enhancing the internet service could substantially raise satisfaction levels at Boudl Al Qasr.

3 Star

Boudl Al Qasr has garnered mixed reviews from its guests. While it is classified as a three-star hotel, many guests praise its cleanliness and commend the cooperative and well-mannered staff. Some have even described it as the best three-star hotel they've experienced, highlighting the overall beauty of the hotel and the functional nature of its facilities. However, there are concerns about the mismatching beddings and certain aspects not meeting expectations. Specifically, some guests were dissatisfied with the quality of the bathrooms and the breakfast offerings, which were described as bad and not varied. Additionally, there are remarks suggesting that the hotel deserves only two stars, indicating that the facilities may not align well with the rated value and price. Despite these critiques, the hotel's website was noted to be perfect, implying a strong online presence.

Accessible

Boudl Al Qasr offers a wing specifically dedicated to accommodating individuals with special needs, enhancing ease of access for guests with disabilities. The hotel provides wheelchair-accessible chairs, although some engineering improvements are required. Entry and exit are straightforward and flexible with a special entrance for wheelchair users. The hotel's location is convenient and close to services, making it accessible. However, there are some areas for enhancement, such as the need for a ramp at the front step and improved room security as windows lack locks. Parking spaces, especially in the basement, are quite tight, which may pose challenges. On a positive note, the hotel features several excellent children's playgrounds, adding to its family-friendly appeal.

Children's Pool

Boudl Al Qasr offers facilities that cater well to families, particularly those with children. The hotel features a children's pool and an expansive play area, providing ample space and activities for young guests. In addition to the dedicated children's pool, there is a children's entertainment place and a game corner on the ground floor, ensuring varied options for kids’ amusement. Parents can also find convenience and comfort with seating areas located by the pool and play zones. However, cleanliness of the children's pool and play area could use some attention. Overall, the basic amenities needed for a family-friendly stay are adequately provided.

Yes, Boudl Al Qasr has pool(s) that belong to one or more of the following categories: Indoor Pool, Children's Pool.

No, a spa isn't available at Boudl Al Qasr.

No, Boudl Al Qasr doesn't allow dogs.

No, parking facilities aren't available at Boudl Al Qasr.

Yes, Boudl Al Qasr has a gym.

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