Meral Crown Hotel
Riyadh
24.79044800,
46.73768000
,
Al Riyadh - Abi Jaafar Al Mansouri Street,exit 9, Geranada District
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Summary of reviewsMeral Crown Hotel is strategically located in Riyadh’s Al-Shuhada district, making it a favorable choice for both leisure and business travelers. Guests consistently appreciate its proximity to key amenities such as Granada Mall, supermarkets, restaurants, parks and vital infrastructure like the Ring Road. The hotel's central location offers convenient access to tourist attractions and essential services, adding to its appeal. The easy check-in and check-out process, clean and spacious rooms and exceptional service from staff members, notably individuals like Jehad, further enhance the overall experience. The on-site facilities, including a restaurant, café and ATM, contribute to a hassle-free stay.
The hotel also meets the needs of families through its spacious two-bedroom suites equipped with a living room and two bathrooms, making it suitable for family stays. The nearby park offers a peaceful environment and outdoor activities for children, compensating for the lack of a dedicated kids' play area. The warmth and hospitality of staff members, particularly Brother Osama, are repeatedly mentioned, creating a welcoming atmosphere reminiscent of being among family and loved ones.
However, there are mixed reviews about other aspects of the hotel. While the breakfast is noted for its variety and value, some guests find it lacking in quality, cleanliness and service. Similarly, the rooms are frequently praised for their spaciousness and comfort, but some guests mention issues such as unpleasant smells, outdated furnishings and malfunctioning air conditioning. Cleanliness is generally well-regarded, though there are reports of specific issues like dirty showers and worn-out carpets.
The gym and pool facilities receive significant criticism for poor maintenance and cleanliness. The gym, in particular, is described as non-functional with broken equipment and inadequate air conditioning, while the pool's cleanliness and temperature are also areas of concern. On the other hand, parking is generally adequate and well-organized, though it can become challenging to find a spot during peak times.
The hotel's WiFi service also receives mixed reviews with some guests experiencing good connectivity while others face challenges with weak or non-existent signals. In contrast, the staff consistently receive high praise for their friendliness, professionalism and exceptional service, often going above and beyond to ensure guest satisfaction.
Overall, Meral Crown Hotel offers a combination of a prime location, excellent service and convenient amenities, making it a popular choice for travelers visiting Riyadh. While there are areas for improvement, the hotel's strengths in location and staff hospitality make it a commendable option for many guests.
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The hotel also meets the needs of families through its spacious two-bedroom suites equipped with a living room and two bathrooms, making it suitable for family stays. The nearby park offers a peaceful environment and outdoor activities for children, compensating for the lack of a dedicated kids' play area. The warmth and hospitality of staff members, particularly Brother Osama, are repeatedly mentioned, creating a welcoming atmosphere reminiscent of being among family and loved ones.
However, there are mixed reviews about other aspects of the hotel. While the breakfast is noted for its variety and value, some guests find it lacking in quality, cleanliness and service. Similarly, the rooms are frequently praised for their spaciousness and comfort, but some guests mention issues such as unpleasant smells, outdated furnishings and malfunctioning air conditioning. Cleanliness is generally well-regarded, though there are reports of specific issues like dirty showers and worn-out carpets.
The gym and pool facilities receive significant criticism for poor maintenance and cleanliness. The gym, in particular, is described as non-functional with broken equipment and inadequate air conditioning, while the pool's cleanliness and temperature are also areas of concern. On the other hand, parking is generally adequate and well-organized, though it can become challenging to find a spot during peak times.
The hotel's WiFi service also receives mixed reviews with some guests experiencing good connectivity while others face challenges with weak or non-existent signals. In contrast, the staff consistently receive high praise for their friendliness, professionalism and exceptional service, often going above and beyond to ensure guest satisfaction.
Overall, Meral Crown Hotel offers a combination of a prime location, excellent service and convenient amenities, making it a popular choice for travelers visiting Riyadh. While there are areas for improvement, the hotel's strengths in location and staff hospitality make it a commendable option for many guests.
3-Star Hotel
Located on Abi Jaafar Al Mansouri Street in the Granada District, this hotel offers standard amenities and services. Its location near Exit 9 provides convenient access to various parts of Riyadh.
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Hotel with Indoor Pool
About Meral Crown Hotel
License: 10008041
Guest Reviews
Location
Guests appreciate the beautiful park located underneath the hotel, adding a touch of tranquility to their stay. The easy access to highways and local attractions, including a Carrefour and various dining options within 2 kilometers, highlights the hotel's convenience and accessibility. The site's central location in Riyadh ensures that everything from tourist attractions to essential services is within reach.
Moreover, guests have reported an easy check-in and check-out process and commend the hotel for its clean, spacious rooms. The management and staff, notably individuals like Jehad, receive praise for their exceptional service, adding a personal touch to the overall experience. The venue also includes on-site facilities like a restaurant, café and ATM, further contributing to a comfortable and hassle-free stay.
Overall, Meral Crown Hotel's combination of a prime location, excellent service and convenient amenities makes it a well-regarded choice for travelers visiting Riyadh.
Breakfast
However, numerous reviews pointed to shortcomings in the breakfast service. Complaints focused on the lack of cleanliness, poor food quality and the absence of an open buffet, contrary to some descriptions. There were significant concerns about the breakfast menu being less abundant and not up to the expected hotel standards. Guests also noted issues with the service, such as the preference for breakfast to be served in the restaurant rather than delivered to rooms, especially as the room service did not meet expectations. Some found the breakfast offerings below average and not fresh, expressing disappointment over the misalignment with advertised features.
Overall, while some guests liked the breakfast for its variety and value, many others found it lacking in quality, cleanliness and service.
Rooms
In-room equipment such as refrigerators were appreciated, although some guests noted that facilities could benefit from modernization. Guests found the lounge to be spacious and comfortable, adding to the overall positive experience for those who stayed in the hotel's larger spaces.
However, the hotel also faced criticism. Several reviews mentioned unpleasant smells, particularly cigarette smoke in non-smoking rooms and issues with room upkeep such as outdated furnishings and inadequate maintenance. The air conditioning system received multiple complaints of malfunctioning and some rooms were reported to be noisy or improperly insulated. There were also issues with room reservations, key card malfunctions and overall cleanliness did not meet some guests' expectations.
Parking availability was another mixed aspect; while underground parking is provided, it tends to fall short during peak times, causing inconvenience. Despite these drawbacks, many guests still found the location ideal for business trips, highlighting the hotel's potential for offering a decent stay with some improvements.
Beds
However, a significant portion of reviews indicated dissatisfaction with the beds and related amenities. Many guests described the beds as uncomfortable with specific complaints about mattress issues such as being too weak, feeling like springs were poking their backs and being compared to rocks. The condition of bed linens also came under criticism with several guests noting that bedsheets and blankets were worn-out or not properly cleaned. Furthermore, some guests reported experiencing discomfort and itchiness due to the poor quality of the bedding.
Overall, the feedback on the beds at Meral Crown Hotel suggests a mixed experience with a notable need for improvement in mattress quality and bed linen maintenance to ensure all guests enjoy a comfortable stay.
Cleanliness
However, there are notable concerns about the cleanliness of specific areas. Some guests pointed out issues like dirty showers, worn-out carpets and old, torn towels. The cleanliness of the reception staff receives positive remarks, suggesting that their areas are well-maintained. On the downside, some guests observed problems with dust, stained carpets and other signs of neglect, indicating a need for a thorough deep clean and renovation of furniture and equipment.
Overall, while the hotel is generally considered clean and comfortable by many, there's a call for better attention to detail in cleaning specific areas and ensuring that cleanliness standards are consistently met throughout all facilities.
Staff
The team's eagerness to ensure customer satisfaction is frequently noted with many guests expressing gratitude for the quick responses to their needs and the overall positive interactions. The behavior of the staff is often mentioned as a high point with many guests praising their respectful and professional conduct.
Despite a few criticisms regarding unresponsiveness and service delivery issues, the majority of guests had positive experiences, highlighting the staff's commitment to making their stay enjoyable. The reception staff, in particular, stood out for their kindness and willingness to help, creating a welcoming atmosphere that left many guests with a favorable impression of the hotel.
Wi-Fi
Gym
Pool
Parking
However, it's worth noting that parking can become challenging later in the evening when spaces tend to fill up quickly. Some guests mentioned the tightness of the underground spots and occasional congestion, making it tricky to maneuver larger vehicles. Despite these occasional issues, parking at the hotel is largely considered adequate and functional.
Overall, while there are times when finding a spot can be difficult, the availability of parking and the hotel's efforts to keep the spaces organized and clean receive a good amount of positive feedback.
Family
While the hotel itself does not have a dedicated kids' play area, it is conveniently located near a good family park where children can enjoy outdoor activities. This proximity compensates for the lack of on-site facilities aimed specifically at kids. Guests also note the tranquility and peace offered by the location, making it ideal for both family visits and business trips. The warm hospitality by staff members, particularly Brother Osama, enhances the overall experience by making guests feel like they are among family and loved ones.
In summary, Meral Crown Hotel meets the needs of families through its suitable accommodations and convenient location, making it a strong option for a family stay despite some minor drawbacks.
3 Star
However, there are notable areas for enhancement. The hotel and its furniture are described as old and worn out with several calls for a complete renovation to meet the expected standards for its price range. Cleanliness has been an issue, falling short of what guests anticipate. While the hotel does have merits and can be a reasonable option, it is often seen as very ordinary and in need of maintenance and updates to improve the overall guest experience.
Indoor Pool
Yes, Meral Crown Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Meral Crown Hotel.
No, Meral Crown Hotel doesn't allow dogs.
Yes, parking facilities are available at Meral Crown Hotel.
Yes, Meral Crown Hotel has a gym.
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