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Summary of reviewsHotel Boustane receives praise primarily for its strategic location, being near Casa Voyageurs train station, making it an excellent choice for travelers needing convenient access to transportation. Guests can easily reach the station on foot, enhancing its appeal for transit stays. The surrounding area offers several restaurants and amenities, adding to its convenience despite its distance from Casablanca's main attractions.
The rooms at Hotel Boustane are recognized for their spaciousness with some featuring balconies and ample natural light. Guests appreciate the peacefulness of the rooms, especially when the windows are closed. Despite these positive aspects, numerous reviews highlight significant drawbacks, including poor maintenance, cleanliness issues and a notable need for renovations.
Cleanliness is a major area of concern with frequent reports of mold, insects and general uncleanliness detracting from the guest experience. While a few instances of clean rooms were noted, the overall consensus indicates dissatisfaction with hygiene standards across the hotel.
The hotel staff generally receive favorable reviews for their friendliness and efficiency with several guests specifically praising individuals for exceptional service. The staff's proficiency in English and their approachable nature contribute positively to the guest experience, although there are occasional mentions of less satisfactory encounters.
The free wifi offered by the hotel receives mixed feedback. Some guests find it reliable and fast, while others report weak or non-existent connections in their rooms, indicating a need for improvement to ensure consistent internet service.
Lastly, the beds receive mixed reviews as well. While some guests find them comfortable and spacious, many others face issues with old, uncomfortable mattresses and cleanliness problems, including bedbugs and cockroaches. These bedding issues affect the overall sleeping experience negatively for a significant number of guests.
In summary, Hotel Boustane benefits from a convenient location and friendly staff but requires considerable improvements in room maintenance, cleanliness and amenities to enhance the overall guest experience.
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