SpringHill Suites by Marriott Chicago O'Hare
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Summary of reviewsSpringHill Suites by Marriott Chicago O'Hare is ideally situated a few minutes from O'Hare International Airport, complete with a free shuttle service that facilitates easy transfers. The hotel's location also offers convenient access to public transportation like the nearby Cumberland Blue Line station, making downtown Chicago and local attractions reachable within 30 minutes. Guests appreciate the neighborhood for its practical setting near the freeway, grocery stores and a variety of dining options including an attached Outback Steakhouse.
Breakfast at the hotel is generally well-received for its variety and inclusion, featuring options like eggs, sausage, cereals, muffins, fresh fruit and more. Despite minor complaints about the crowded breakfast area and repetitiveness of choices, it provides a substantial and convenient start to guests' days. Dinner options are convenient with an on-site Outback Steakhouse and room service, although some guests note the decor is dated and options for late-night snacks are limited.
Room conditions at the hotel receive positive feedback for being spacious, comfortable and clean, featuring small kitchenettes with basic amenities. Despite occasional mentions of outdated decor and minor cleanliness issues, the overall impression is favorable. Additionally, the pool and gym facilities, despite occasional closures, are generally praised for their cleanliness and contribute positively to the guest experience.
The cleanliness of the hotel is frequently highlighted with many guests appreciating the tidy and inviting rooms, though there are some isolated complaints about maintenance and specific cleanliness lapses. The staff at SpringHill Suites by Marriott Chicago O'Hare are especially praised for their exceptional service and friendliness, significantly contributing to a welcoming atmosphere.
WiFi is generally appreciated for its availability and performance, although some guests experienced inconsistent connectivity. Parking at the hotel has mixed reviews with some appreciating the ample space and garage packages, while others find the fees high and parking availability limited, especially for late arrivals.
The hotel is notably family-friendly with spacious suites and a variety of amenities suitable for families. The comfortable beds are a standout feature, often described as extremely comfortable, although double beds have received some criticism for size. Overall, SpringHill Suites by Marriott Chicago O'Hare provides a reliable three-star experience with clean and functional accommodations, excellent staff service and convenient amenities, making it a favored choice for both families and solo travelers alike.
Categories
Breakfast at the hotel is generally well-received for its variety and inclusion, featuring options like eggs, sausage, cereals, muffins, fresh fruit and more. Despite minor complaints about the crowded breakfast area and repetitiveness of choices, it provides a substantial and convenient start to guests' days. Dinner options are convenient with an on-site Outback Steakhouse and room service, although some guests note the decor is dated and options for late-night snacks are limited.
Room conditions at the hotel receive positive feedback for being spacious, comfortable and clean, featuring small kitchenettes with basic amenities. Despite occasional mentions of outdated decor and minor cleanliness issues, the overall impression is favorable. Additionally, the pool and gym facilities, despite occasional closures, are generally praised for their cleanliness and contribute positively to the guest experience.
The cleanliness of the hotel is frequently highlighted with many guests appreciating the tidy and inviting rooms, though there are some isolated complaints about maintenance and specific cleanliness lapses. The staff at SpringHill Suites by Marriott Chicago O'Hare are especially praised for their exceptional service and friendliness, significantly contributing to a welcoming atmosphere.
WiFi is generally appreciated for its availability and performance, although some guests experienced inconsistent connectivity. Parking at the hotel has mixed reviews with some appreciating the ample space and garage packages, while others find the fees high and parking availability limited, especially for late arrivals.
The hotel is notably family-friendly with spacious suites and a variety of amenities suitable for families. The comfortable beds are a standout feature, often described as extremely comfortable, although double beds have received some criticism for size. Overall, SpringHill Suites by Marriott Chicago O'Hare provides a reliable three-star experience with clean and functional accommodations, excellent staff service and convenient amenities, making it a favored choice for both families and solo travelers alike.
Family Friendly Hotel
SpringHill Suites typically offer more space than standard hotel rooms, making them suitable for families. They often include a complimentary breakfast, adding value for families.
Business Hotel
This hotel offers comfortable suites and essential amenities for business travelers. It's a reliable option for short stays.
Hotel with Parking
Parking is available at this hotel, offering convenience for guests traveling through or staying near O'Hare Airport.
Hotel with Gym
This hotel has fitness amenities.
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Dog Friendly Hotel
Hotel with Swimming Pool
Indoor Pool
Accessible Hotel
3-Star Hotel
Hotel with Indoor Pool
Guest Reviews
SpringHill Suites by Marriott Chicago O'Hare boasts an enviable location especially for those traveling via O'Hare International Airport. Located just a few minutes from the airport, the hotel offers a free shuttle service that ensures swift and hassle-free transfers. Guests appreciate the hotel's proximity to public transportation, including the nearby Cumberland Blue Line station, making it convenient to reach downtown Chicago and other attractions within 30 minutes.
The hotel's setting is not only practical for air travelers but also conducive for those attending events at the Donald E. Stephens Convention Center or shopping expeditions at the nearby outlets. The neighborhood is generally described as nice with easy access from the freeway and it places guests near a grocery store and several dining options, including an Outback restaurant conveniently attached to the hotel itself.
Despite some reviews mentioning the hotel's distance from the city center and potential traffic hassles when exploring Chicago, many guests find the location ideal for its mix of accessibility to the airport and ease of reaching major city and suburban attractions. Overall, the combination of a prime location, efficient shuttle service and proximity to local amenities makes SpringHill Suites by Marriott Chicago O'Hare a convenient choice for visitors.
SpringHill Suites by Marriott Chicago O'Hare offers a mixed, yet predominantly positive breakfast experience. Many guest reviews highlight the breakfast as good, great or even amazing, emphasizing its variety and inclusion as an appreciated amenity. The selection features options like eggs, sausage, cereals, bagels, muffins, fresh fruit, oatmeal with toppings, yogurt and beverages like milk, juice and coffee. Specific praises were given for the availability of fresh and diverse choices, as well as hot food items, despite some limitations in hot selections.
Guests generally found the breakfast area clean and well-stocked with prompt service maintaining the buffet. Positive remarks were made about the quality and preparation of food, even allowing a substantial start to the day. The inclusion of a free breakfast was especially valued, often described as better than expected or top for American standards.
However, some criticism surfaced regarding the crowded breakfast area and the repetitiveness of food options. The selection was noted to lack variety over multiple days with specific requests for more protein options like bacon being noted. Although the breakfast was often deemed standard or typical for American hotels, it still met the needs of many guests, supplementing their stay with a convenient and enjoyable meal to start the day.
The SpringHill Suites by Marriott Chicago O'Hare offers convenient amenities for dinner, most notably the Outback Steakhouse attached to the hotel. This restaurant is a popular choice for guests with several mentioning it as a handy and accessible dining option. The Outback Steakhouse is particularly appreciated for being right within the hotel premises, making it easy for late arrivals or those looking for a quick meal.
Most guests found the dinner at Outback to be satisfactory with some describing it as good and appropriate, though opinions vary and some have mentioned the dining experience as average. The availability of room service is another positive aspect, noted as a helpful feature by guests who chose to dine in their rooms.
While the dinner service appears to meet the overall expectations of many visitors, there are minor downsides such as dated restaurant decor and occasional stained chairs. Additionally, late-night snack options seem limited. Nonetheless, the convenience of having a well-regarded chain restaurant on-site contributes to the hotel's appeal for travelers arriving in the evening.
SpringHill Suites by Marriott Chicago O'Hare receives positive remarks primarily for its spacious and clean rooms. Guests often highlight the large room sizes, which provide ample space and are suitable for families, including features such as small kitchenettes with a fridge, microwave and kettle. The rooms are described as comfortable and well-maintained with visitors appreciating the overall cleanliness and the comfortable beds.
The hotel's location and amenities add to the convenience of the stay, making it a reasonable choice for short visits. Many guests enjoyed the quietness of the rooms, even though some mentioned the location near train tracks. The views from the rooms, particularly of Downtown Chicago, received positive feedback.
Despite the positives, some guests pointed out issues with outdated decor and furniture, occasional unpleasant smells and inconsistent room service. A few noted cleanliness issues not meeting Marriott's usual standards and some experienced difficulties like rooms not being cleaned between stays or not being ready upon arrival.
Overall, SpringHill Suites by Marriott Chicago O'Hare offers spacious, comfortable and clean accommodations but could benefit from some updates and improved housekeeping services.
SpringHill Suites by Marriott Chicago O'Hare is widely praised for its comfortable beds, often highlighted as a standout feature by guests. Many visitors noted that the beds were extremely comfortable with some even describing them as super comfortable. King-sized and queen-sized beds were singled out for their spaciousness and comfort. The bedding received positive remarks as well, being described as nice and comfortable, contributing to an overall cozy sleeping experience.
However, the hotel's double beds were occasionally criticized for being smaller than expected, despite being referred to as queen size. A few reviews mentioned issues with older mattresses, some of which sank in the middle or were deemed uncomfortable. Despite these occasional drawbacks, the general consensus indicates that most guests had a pleasant and restful stay due to the quality of the beds and bedding.
Overall, the majority of guests found the sleeping arrangements at SpringHill Suites by Marriott Chicago O'Hare to be highly satisfactory, contributing to a comfortable and enjoyable stay.
The 'SpringHill Suites by Marriott Chicago O'Hare' has generally received positive remarks regarding its cleanliness. Guests consistently appreciated the clean, well-lit facilities and found the rooms to be neat, tidy and inviting. Many described the rooms and suites as very clean, comfortable and spacious, perfect for accommodating families or groups. The bathrooms were frequently noted as clean, contributing to a positive impression of overall sanitation standards.
Despite the praise, a few negative comments were made. Some reviews mentioned dusty carpets and curtains and occasional lapses in room cleanliness, including dirty bathtubs, stained restaurant chairs and unpleasant smells. Additionally, isolated reports indicated that certain maintenance issues in the hotel needed attention.
Overall, the majority of comments highlight the hotel’s strong commitment to cleanliness and guest comfort, making it a well-regarded choice among travelers seeking a clean and welcoming stay.
The staff at SpringHill Suites by Marriott Chicago O'Hare consistently received high praise from guests for their exceptional service and friendliness. The front desk team, including individuals named Teresa and Robert, stood out for being extremely polite, helpful and kind. Many guests appreciated the quick and patient assistance they received, noting that the staff provided great recommendations and answered all questions promptly, contributing to an efficient and pleasant experience.
The overall impression is that the staff is well-trained, professional and highly commendable with multiple reviews highlighting their courteous and friendly demeanor. Guests frequently described the staff as super friendly and helpful, making sure all needs were met with a positive and accommodating attitude. The exceptional customer service extended beyond the front desk with remarks about consistently polite and kind interactions throughout the entire staff.
In summary, SpringHill Suites by Marriott Chicago O'Hare boasts a team of commendable and attentive staff who excel in providing excellent service, ensuring a welcoming and well-attended stay for all guests.
SpringHill Suites by Marriott Chicago O'Hare offers complimentary wifi, which is generally well-received by guests for its ease of connection and solid performance. Many reviews highlighted the wifi as accessible and readily available, making it convenient for travelers. Some guests did experience issues, mentioning inconsistent connectivity and weak signals. Despite these occasional problems, the majority of visitors found the wifi conducive to their needs and appreciated the added amenity of free shuttle services to the airport, enhancing their overall transit experience. The clean rooms and adequate service further contribute to a pleasant stay, notwithstanding a few noted areas for improvement regarding the internet service.
The gym at SpringHill Suites by Marriott Chicago O'Hare is part of the hotel's nice amenities and guests have found the facilities to be clean. However, the fitness center has experienced closures due to City Mandate requirements. Despite these occasional closures, travelers can still engage in fitness activities such as a walk in the local area. The hotel's emphasis on cleanliness and hygiene in the fitness center has been noted positively.
The pool at SpringHill Suites by Marriott Chicago O'Hare is frequently praised by guests and has become a notable feature of the property. Visitors describe the pool area as cool and enjoyable with a gym conveniently located nearby. Many reviews highlight the pool as a warm and clean facility, providing an enjoyable experience for individuals and families alike. Children, in particular, seem to delight in their time spent at the pool. Although some guests mentioned the pool being small and instances of it being closed, the overall sentiment remains positive. The pool's cleanliness and comfortable temperature appear to outweigh any minor drawbacks, making it a favorable amenity at the hotel.
Guests of SpringHill Suites by Marriott Chicago O'Hare have mixed feelings about the hotel's parking situation. Many reviews highlight ample parking space and good accessibility, noting that parking is available and convenient. Some guests appreciated the parking garage packages, mentioning that these include access to the garage and make parking straightforward.
However, there are consistent concerns about the high parking fees with many guests finding them steep and expensive. Limited parking is also a common issue, particularly for late arrivals. Several reviews pointed out difficulties in finding a parking spot, describing the situation as problematic or a nightmare at times. The crowded nature of the garage and the variably packed state were also mentioned as challenges.
Despite these issues, some guests managed to enjoy their stay once parked, finding the parking arrangement clean and well-handled. Nonetheless, the high cost and limited availability of parking were significant drawbacks for many.
SpringHill Suites by Marriott Chicago O'Hare appears to be an excellent choice for families traveling with children. Many reviews highlight its family-friendly atmosphere, emphasizing that the hotel is welcoming and offers a cozy environment. The spacious family suites were particularly appreciated, providing ample and sufficient space for both small and larger families.
Guests found the rooms to be clean and well-maintained, which contributed to a pleasant stay. The complimentary airport shuttle was mentioned as a convenient feature, making travel logistics easier for families. Coordination with friends and family by the hotel staff added a layer of convenience for those traveling in groups.
Additionally, the breakfast rooms were noted as being suitable for families, offering a pleasant start to the day. Despite being described as a quiet hotel, guests mentioned the ability to enjoy amenities like music without disturbing others, adding to the family-friendly ambiance.
Overall, SpringHill Suites by Marriott Chicago O'Hare provides a comfortable and accommodating environment for families, making it a recommended stay for those visiting the area with children.
SpringHill Suites by Marriott Chicago O'Hare is a solid choice for travelers seeking a reliable three-star experience. Despite the hotel being older, efforts have clearly been made to bring it up to a commendable three-star standard. Visitors frequently noted the clean and sufficient suites, which fit the expectations for a hotel of its class. While the rooms and kitchen areas may feel somewhat dated, they maintain a standard of cleanliness and functionality that assures comfort.
The hotel's facilities are well-rounded for its rating, providing basic but satisfactory accommodations. The shuttle service, though sometimes requiring a short wait, is a convenient perk for guests needing transportation. Overall, SpringHill Suites offers good value with clean and welcoming suites that align well with its three-star designation. Although it might not stand out for any unique features, it reliably meets the needs of travelers looking for a standard, no-frills stay.
SpringHill Suites by Marriott Chicago O'Hare is particularly suitable for business travelers, offering great convenience and amenities. The hotel boasts easy access to surrounding areas and the city, ensuring seamless commutes for professionals. Accessible parking spots add to the convenience, while clean public spaces and meeting spots create an ideal environment for conducting business. The staff is generally described as extremely helpful and professional, which enhances the overall experience for business guests. This hotel provides numerous amenities and workspaces that are both productive and well-organized, making it an excellent choice for any business stay. Despite a rare mention of an unfriendly employee at the reception, the overall environment remains highly accommodating for business needs.
SpringHill Suites by Marriott Chicago O'Hare offers excellent accessibility for guests with disabilities. This includes the entire building, which is reported to be highly accessible for those with mobility issues. The hotel provides handicapped rooms and accessible facilities that are easy to use, ensuring a comfortable stay. Accessibility features extend to the kitchenette in rooms, reflecting thoughtful design for convenience. Additionally, the hotel's location is noted to be generally close to public transit options with free bus services available, making it easier for guests with disabilities to navigate the area.
SpringHill Suites by Marriott Chicago O'Hare features both indoor and outdoor pool options, providing flexibility and comfort for guests. The indoor pool is a popular amenity, highlighted for its warmth and relaxing atmosphere. Many guests, including families with children, find the pool area enjoyable and fun. Despite some comments on cloudy water, the pool remains a clean and accessible facility for all visitors. Overall, the heated indoor pool serves as an inviting spot for relaxation and enjoyment.
SpringHill Suites by Marriott Chicago O'Hare stands out as a family-oriented, dog-friendly hotel with a welcoming environment for guests traveling with pets. The rooms are comfortably designed to accommodate families and their furry friends, providing a convenient and enjoyable stay for everyone. The hotel's location in a great area adds to the appeal, making it easy for guests to explore the nearby surroundings with their pets. Guests appreciate the pet-friendly policies that allow dogs and other pets to join the family vacation, ensuring no one is left behind. Whether it's a couple of huskies or smaller family pets, SpringHill Suites offers a hospitable atmosphere for all family members.
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Location
The hotel's setting is not only practical for air travelers but also conducive for those attending events at the Donald E. Stephens Convention Center or shopping expeditions at the nearby outlets. The neighborhood is generally described as nice with easy access from the freeway and it places guests near a grocery store and several dining options, including an Outback restaurant conveniently attached to the hotel itself.
Despite some reviews mentioning the hotel's distance from the city center and potential traffic hassles when exploring Chicago, many guests find the location ideal for its mix of accessibility to the airport and ease of reaching major city and suburban attractions. Overall, the combination of a prime location, efficient shuttle service and proximity to local amenities makes SpringHill Suites by Marriott Chicago O'Hare a convenient choice for visitors.
Breakfast
Guests generally found the breakfast area clean and well-stocked with prompt service maintaining the buffet. Positive remarks were made about the quality and preparation of food, even allowing a substantial start to the day. The inclusion of a free breakfast was especially valued, often described as better than expected or top for American standards.
However, some criticism surfaced regarding the crowded breakfast area and the repetitiveness of food options. The selection was noted to lack variety over multiple days with specific requests for more protein options like bacon being noted. Although the breakfast was often deemed standard or typical for American hotels, it still met the needs of many guests, supplementing their stay with a convenient and enjoyable meal to start the day.
Dinner
Most guests found the dinner at Outback to be satisfactory with some describing it as good and appropriate, though opinions vary and some have mentioned the dining experience as average. The availability of room service is another positive aspect, noted as a helpful feature by guests who chose to dine in their rooms.
While the dinner service appears to meet the overall expectations of many visitors, there are minor downsides such as dated restaurant decor and occasional stained chairs. Additionally, late-night snack options seem limited. Nonetheless, the convenience of having a well-regarded chain restaurant on-site contributes to the hotel's appeal for travelers arriving in the evening.
Rooms
The hotel's location and amenities add to the convenience of the stay, making it a reasonable choice for short visits. Many guests enjoyed the quietness of the rooms, even though some mentioned the location near train tracks. The views from the rooms, particularly of Downtown Chicago, received positive feedback.
Despite the positives, some guests pointed out issues with outdated decor and furniture, occasional unpleasant smells and inconsistent room service. A few noted cleanliness issues not meeting Marriott's usual standards and some experienced difficulties like rooms not being cleaned between stays or not being ready upon arrival.
Overall, SpringHill Suites by Marriott Chicago O'Hare offers spacious, comfortable and clean accommodations but could benefit from some updates and improved housekeeping services.
Beds
However, the hotel's double beds were occasionally criticized for being smaller than expected, despite being referred to as queen size. A few reviews mentioned issues with older mattresses, some of which sank in the middle or were deemed uncomfortable. Despite these occasional drawbacks, the general consensus indicates that most guests had a pleasant and restful stay due to the quality of the beds and bedding.
Overall, the majority of guests found the sleeping arrangements at SpringHill Suites by Marriott Chicago O'Hare to be highly satisfactory, contributing to a comfortable and enjoyable stay.
Cleanliness
Despite the praise, a few negative comments were made. Some reviews mentioned dusty carpets and curtains and occasional lapses in room cleanliness, including dirty bathtubs, stained restaurant chairs and unpleasant smells. Additionally, isolated reports indicated that certain maintenance issues in the hotel needed attention.
Overall, the majority of comments highlight the hotel’s strong commitment to cleanliness and guest comfort, making it a well-regarded choice among travelers seeking a clean and welcoming stay.
Staff
The overall impression is that the staff is well-trained, professional and highly commendable with multiple reviews highlighting their courteous and friendly demeanor. Guests frequently described the staff as super friendly and helpful, making sure all needs were met with a positive and accommodating attitude. The exceptional customer service extended beyond the front desk with remarks about consistently polite and kind interactions throughout the entire staff.
In summary, SpringHill Suites by Marriott Chicago O'Hare boasts a team of commendable and attentive staff who excel in providing excellent service, ensuring a welcoming and well-attended stay for all guests.
Wi-Fi
Gym
Pool
Parking
However, there are consistent concerns about the high parking fees with many guests finding them steep and expensive. Limited parking is also a common issue, particularly for late arrivals. Several reviews pointed out difficulties in finding a parking spot, describing the situation as problematic or a nightmare at times. The crowded nature of the garage and the variably packed state were also mentioned as challenges.
Despite these issues, some guests managed to enjoy their stay once parked, finding the parking arrangement clean and well-handled. Nonetheless, the high cost and limited availability of parking were significant drawbacks for many.
Family
Guests found the rooms to be clean and well-maintained, which contributed to a pleasant stay. The complimentary airport shuttle was mentioned as a convenient feature, making travel logistics easier for families. Coordination with friends and family by the hotel staff added a layer of convenience for those traveling in groups.
Additionally, the breakfast rooms were noted as being suitable for families, offering a pleasant start to the day. Despite being described as a quiet hotel, guests mentioned the ability to enjoy amenities like music without disturbing others, adding to the family-friendly ambiance.
Overall, SpringHill Suites by Marriott Chicago O'Hare provides a comfortable and accommodating environment for families, making it a recommended stay for those visiting the area with children.
3 Star
The hotel's facilities are well-rounded for its rating, providing basic but satisfactory accommodations. The shuttle service, though sometimes requiring a short wait, is a convenient perk for guests needing transportation. Overall, SpringHill Suites offers good value with clean and welcoming suites that align well with its three-star designation. Although it might not stand out for any unique features, it reliably meets the needs of travelers looking for a standard, no-frills stay.
Business
Accessible
Indoor Pool
Dog Friendly
Yes, SpringHill Suites by Marriott Chicago O'Hare has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at SpringHill Suites by Marriott Chicago O'Hare.
Yes, SpringHill Suites by Marriott Chicago O'Hare welcomes dogs.
Yes, parking facilities are available at SpringHill Suites by Marriott Chicago O'Hare.
Yes, SpringHill Suites by Marriott Chicago O'Hare has a gym.
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