Holiday Inn Express Luzern-Neuenkirch by IHG

Rothenburg 47.11375700, 8.23354300 , Raststätte Luzern-neuenkirch A2 (Show on Map)
7.8
Good


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Summary of reviewsHoliday Inn Express Luzern-Neuenkirch by IHG, garners positive reviews particularly for its strategic location and value as a convenient stopover for travelers. Located just 15 minutes from Lucerne and right off the highway, the hotel serves as an ideal resting point for those driving through Europe. The surrounding scenic rural landscape adds to its charm with nearby amenities such as gas stations, supermarkets and EV charging points enhancing its practicality. Despite its proximity to a highway rest area, the hotel maintains a quiet ambiance conducive to restful stays.

The hotel receives mixed yet mostly favorable feedback on its breakfast offerings. Guests appreciated the quality, variety and abundance of breakfast items, particularly the tasty coffee and pastries. The early service also caters well to travelers. However, some guests noted the limited options and the absence of hot items, suggesting room for improvement in variety and quality.

Dinner options in and around the hotel are limited but convenient with nearby fast-food choices like Marché and Burger King being commonly used despite their higher prices. A small supermarket and a COOP are also available, though these, too, are noted for their high costs. While the dining options are convenient, guests often mention the high prices typical of Switzerland.

Room reviews highlight the cleanliness, modern decor and practical furnishings, making them comfortable and aesthetically pleasing. Nevertheless, some guests found the rooms small and basic with recurring issues regarding ventilation and the absence of air conditioning, leading to discomfort during summer months. Soundproofing was adequate but could be improved, especially for rooms facing the highway.

Cleanliness is a standout feature at this hotel with many guests commending the spotless rooms and bathrooms. The overall hotel environment is described as clean and quiet. Although there were occasional mentions of cleanliness lapses, the general consensus remains highly favorable.

The staff at Holiday Inn Express Luzern-Neuenkirch generally receive positive reviews for their friendliness and helpfulness, especially the reception team. However, there are occasional reports of unresponsiveness or communication challenges due to language barriers.

The complimentary WiFi is praised for its reliability and speed, enhancing the overall stay experience. This, along with free parking and e-bike rentals, adds to the modern and convenient amenities available to guests.

Families find this hotel particularly accommodating, thanks to spacious rooms with options for families, a well-organized playground and child-friendly features like connecting rooms and high chairs in the breakfast area. Some minor inconveniences such as peak-time seating and summertime room temperatures were noted but did not overshadow the overall family-friendly environment.

The beds receive mixed reviews; while many found them comfortable with good linens, some noted that the mattresses were on the harder side and certain issues with bed frames.

As a three-star hotel, the Holiday Inn Express Luzern-Neuenkirch meets expectations with clean, modern facilities and a satisfactory breakfast, offering good value for money. It’s an ideal choice for budget-conscious travelers and those in transit.

Business travelers appreciate the practical location, easy accessibility and business-friendly amenities like meeting rooms and a business center, making it a suitable base for professional needs.

In summary, Holiday Inn Express Luzern-Neuenkirch by IHG, is a convenient, clean and service-oriented option for travelers, particularly those on long journeys or business trips. With scenic surroundings, practical amenities and a generally positive guest experience, it stands out as a solid choice for a three-star accommodation.
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Family Friendly Hotel

Dog Friendly Hotel

Business Hotel

Accessible Hotel

3-Star Hotel

Room Types
Standard Room with Free Breakfast Please note that extra beds are not available.

Standard Twin Room - Free Breakfast Please note that extra beds are not available.

Standard Queen Room with Single Sofa Bed - Free Breakfast This room has a sofa bed and offers space for 2 adults and 2 children.

Standard Twin Room - Accessible - Free Breakfast Please note that extra beds are not available.

Guest Reviews
7.8
Good
Location
The Holiday Inn Express Luzern-Neuenkirch by IHG, is highly praised for its strategic and convenient location, especially for travelers on long journeys through Europe. Located just 15 minutes from Lucerne, it offers quick and easy access to major roadways, particularly the highway, making it an ideal stopover for those en route to Italy or other parts of Europe.

Guests frequently highlight the hotel’s proximity to essential services, including gas stations, supermarkets, restaurants and EV charging points, all of which contribute to its practicality. Despite being nestled beside a highway rest area, the hotel maintains a quiet ambiance, allowing travelers to rest peacefully.

Scenic surroundings add to the appeal with many reviewers noting the beautiful rural landscape and opportunities for walking and exploring the nearby countryside. The hotel's setting combines the tranquility of nature with direct access to necessary road networks.

Overall, this hotel stands out as a convenient, clean and comfortable option for those needing a break during their road trips, offering excellent value for money and a restful experience before continuing their journey.

Breakfast
Guest reviews for the breakfast at the Holiday Inn Express Luzern-Neuenkirch reveal a spectrum of experiences, from satisfactory to outstanding. Many guests appreciated the quality of the breakfast with terms such as good, very good and delicious frequently appearing. The breakfast was often described as varied and abundant with early service being a plus for travelers on the go. Specific highlights included tasty coffee, high-quality products and great pastry options.

Despite the positive feedback, some reviews noted areas for improvement. Common criticisms included limited options and the absence of hot items like fried eggs, sausages and bacon. A few guests found the breakfast to be modest, basic or not very extensive with a heavier focus on bread and carbohydrates. There were also mentions of breakfast being mediocre or disappointing in some instances.

Overall, the breakfast environment was generally considered neat and clean with effective measures for replenishing the buffet in place. The inclusion of breakfast in the room price and sufficient parking added to the convenience. Nonetheless, while the breakfast at the Holiday Inn Express Luzern-Neuenkirch satisfies many, there remains room for enhancement, especially in offering more variety and hot food options.

Dinner
The dinner options at Holiday Inn Express Luzern-Neuenkirch may be limited within the hotel premises, as there is no in-house restaurant for evening meals. However, guests have found the nearby Marché and Burger King to be convenient places for dinner. Despite their proximity, diners noted that the prices at these establishments are quite steep, which is not unusual for Switzerland. Additionally, there is a small supermarket and a COOP in the area, though some guests commented on the high costs there as well.

For those willing to venture a little, the nearby dining options extend beyond just fast food joints, but again, the cost can be a factor. Some guests mentioned that the quality of food at neighboring gas station restaurants was satisfactory but also noted the general poor quality of food in the surrounding area. The convenience of having these dining options nearby, especially being close to a highway, is appreciated despite the cost implications.

Overall, while the immediate dining choices around the hotel can be considered convenient, particularly if one is looking for something quick and uncomplicated, potential visitors should be prepared for the higher prices and manage expectations regarding the culinary experiences in the area.

Rooms
The Holiday Inn Express Luzern-Neuenkirch generally presents a positive experience according to guest reviews, especially in terms of cleanliness and room aesthetics. Guests frequently highlight the rooms as clean, modern and well-furnished, adding that they have everything needed for a comfortable stay. Many also appreciate the spaciousness of the rooms, especially those accommodating three people and the appealing decor.

However, several guests found the rooms quite small and basic with some concerns about value for money. The lack of air conditioning is a recurring issue, making rooms uncomfortably warm, particularly in summer. Ventilation can be a problem too, as windows only open slightly.

Soundproofing could also use improvement with some rooms susceptible to noise from the highway. Despite these negatives, it's noted that the environment is mostly quiet and conducive to a good night's sleep. Furnishings are labeled practical, although a few guests mentioned missing amenities like closets and minibars.

In summary, while the rooms at this hotel are clean and aesthetically pleasing, limitations in space, ventilation and amenities impact the overall comfort during peak summer temperatures.

Beds
The beds at Holiday Inn Express Luzern-Neuenkirch by IHG, receive mixed but primarily positive feedback from guests. The consensus is that the beds are comfortable with multiple mentions of good bedding and clean linens. Many guests reported that they found the beds cozy, reasonably comfortable and conducive to a good night’s sleep. There are soft and firm pillows provided with an ample count of three per bed.

However, some guests found the beds to be on the harder side with a few specifically pointing out hard mattresses and pillows. Despite these concerns, reviewers still frequently referred to the beds as comfortable or very comfortable. Feedback regarding the firmness of the mattresses varied, indicating it might be a matter of personal preference. A few guests mentioned issues like thin mattresses and bed frames that creaked, suggesting that some updates could be beneficial.

The hotel also accommodates requests for baby beds, though one review mentioned the baby bed provided was not very comfortable. Overall, while not universally perfect, the majority of the guests seem satisfied with the comfort and quality of the bedding at this hotel.

Cleanliness
The Holiday Inn Express Luzern-Neuenkirch by IHG, consistently impresses guests with its commitment to cleanliness. Rooms and common areas are frequently described as clean, inviting and well-maintained. Guests often find the rooms spotless with many praising the cleanliness of the bathrooms and the efficiency of the hygiene practices. The hotel environment is also noted for being clean and quiet, contributing to a comfortable and pleasant stay. Positive remarks highlight the modern, compact and functional rooms which are maintained to high standards of cleanliness.

While most reviews applaud the excellent cleanliness and tidy conditions of the hotel, there are occasional mentions of rooms not meeting expectations regarding cleanliness. Issues such as finding dust, a condom wrapper or dirty bedsheets were infrequent but noted by some guests. Despite these sporadic concerns, the overall impression remains highly favorable with numerous guests expressing satisfaction and appreciation for the hygiene and upkeep of the hotel.

Additionally, the staff's efforts in maintaining cleanliness receive regular commendations with many guests noting their professional and friendly service. Overall, the Holiday Inn Express Luzern-Neuenkirch stands out for consistently delivering a clean, comfortable and well-maintained lodging experience.

Staff
At the Holiday Inn Express Luzern-Neuenkirch by IHG, the staff generally leave a positive impression on guests. Many reviews highlight the friendliness and helpfulness of the staff as key strengths with numerous mentions of their politeness, attentiveness and welcoming attitudes. The reception staff, in particular, often receive praise for their courteous and kind service, even during late hours. Guests appreciate the warm welcomes and the supportive, knowledgeable assistance provided by the staff, who are characterized as being readily available and eager to assist with any queries or setbacks encountered during the stay.

However, there are some mixed experiences noted. While the majority of guests found the staff to be friendly and efficient, a few reviews mention instances of unresponsiveness or a lack of warmth from certain members of the reception team. Language barriers occasionally pose a challenge with some staff not speaking local languages or English fluently, which can affect communication and service delivery.

Overall, the emphasis on friendly and helpful interactions underscores a generally positive guest experience, albeit with occasional inconsistencies in staff demeanor and communication ability.

Wi-Fi
Holiday Inn Express Luzern-Neuenkirch by IHG, provides guests with reliable connectivity, as the majority of reviews highlight the WiFi as a strong point. Phrases like good WiFi, perfect WiFi and WiFi excellent, emphasize the consistent quality. Guests appreciated the fast and free WiFi with commendations on its widespread coverage throughout the building.

Some reviews noted that the internet works very well and the WiFi speed was okay, adding to the positive feedback. Despite a few reports of WiFi being slow, insecure or not working in rooms, the general consensus is that the complimentary WiFi service is a valuable and effective feature of the hotel.

Overall, the hotel seems to offer a dependable internet connection, enhancing the stay experience for its guests. The presence of e-bike rentals and an in-person reception service are additional benefits, ensuring modernity and convenience.

Family
The Holiday Inn Express Luzern-Neuenkirch by IHG, is consistently praised as an excellent choice for families, offering numerous amenities and features tailored to those traveling with children. The hotel boasts a particularly family-friendly environment with spacious family rooms, including those designed for three people and family rooms with bunk beds. An outstanding feature is the beautiful, well-organized playground located right in front of the hotel, which provides a convenient and enjoyable space for kids to play.

The hotel ensures comfort and ease for families by providing rooms with connecting doors and high chairs in the breakfast area, catering specifically to the needs of young children. The clean and tastefully decorated rooms, alongside the possibility of staying in accommodation suitable for a larger family of three children, enhance the convenience of the stay.

In addition to the structured play areas, there is a kids' play area that complements the overall child-friendly atmosphere. While the proximity to a supermarket and restaurant further simplifies travel logistics, making it an ideal choice for splitting a journey in two.

However, some minor inconveniences were noted, such as difficulty in finding seating during peak times and noise from other guests. Some guests also mentioned potential issues during summer due to windows that do not fully open. Despite these small drawbacks, the hotel remains a highly recommended stopover for families on a car journey, though it might be less suited for extended stays unless a car is available to reach the city center.

3 Star
Holiday Inn Express Luzern-Neuenkirch by IHG, provides a solid and satisfactory experience for guests seeking a reliable three-star hotel. The facilities and services align well with what one would expect from a three-star property, ensuring an appropriate pricing structure that appeals to budget-conscious travelers. It's a cost-effective choice, especially for those in transit.

The hotel embodies the standard three-star ambiance with practical facilities that meet the expectations for its class. Guests can anticipate a quality that's in line with Swiss three-star standards with no major shortcomings in terms of price-performance ratio. The rooms are described as new, modern, clean and quiet, adding to the overall comfort during the stay.

One standout feature is the availability of free bikes, allowing guests to explore the beautiful Swiss nature. The breakfast, while basic, is adequate for the three-star rating. Overall, the Holiday Inn Express Luzern-Neuenkirch offers an ideal experience for its category, delivering good quality, a clean environment and practical services that justify its rating.

Business
Holiday Inn Express Luzern-Neuenkirch by IHG, is particularly well-suited for business travelers. Positioned conveniently beside motorway A2 and close to the business district, the hotel serves as an excellent base for business trips, making it easy to reach critical locations. With numerous business-friendly amenities, including a well-equipped business center, meeting rooms and business support services, it caters effectively to professionals on the move.

The hotel is business-oriented, featuring practical, clean and modern facilities. The easy access and ample free parking make it convenient for both short and long stays. The environment is quiet, ideal for focused work activities. While it excels in catering to business needs, it is also used as a transit hotel, perfect for single night stays during road trips.

Despite the difficulty wheelchair users may face, the overall functional and practical setup makes it a solid choice for business travelers looking for convenience, effective support and a comfortable stay.

Accessible
The Holiday Inn Express Luzern-Neuenkirch, an IHG Hotel, receives commendable reviews for its accessibility features. Guests repeatedly highlight that the hotel is easily accessible and conveniently located, particularly noting its proximity to the main road and highway, making it an ideal stop for travelers driving by car. The property offers accessible parking, which further enhances the ease of arriving by vehicle.

The hotel's facilities are well-suited for families and individuals with disabilities. Multiple reviewers have affirmed the presence of accessible rooms and bathrooms, as well as good overall facilities for those in wheelchairs. The hotel's accessible atmosphere and property layout contribute to a comfortable stay for all guests, including those with special mobility needs.

Despite the overwhelmingly positive remarks, a few guests pointed out a lack of an elevator, which could be a limitation for some. However, the accessible ground-floor amenities seem to compensate for this drawback to a considerable extent.

Overall, the Holiday Inn Express Luzern-Neuenkirch stands out as an accessible accommodation option, providing a comfortable and convenient experience for travelers, especially those requiring disability access. Its location, parking facilities and thoughtful room designs make it a favorable choice for an inclusive stay.

Dog Friendly
Situated amidst a scenic backdrop, the Holiday Inn Express Luzern-Neuenkirch by IHG, offers a highly dog-friendly environment, making it an ideal choice for travelers accompanied by their canine companions. The hotel warmly welcomes pets, allowing them in rooms and ensuring ample space for walking dogs, including a convenient grass area behind the hotel. Guests appreciate the hotel's location, which is fantastic for dog travel, offering plenty of space and a great setting for walking dogs.

While dogs are indeed welcome and many guests found the pet-friendly rooms comfortable and accommodating, there is an additional charge, noted to be around 20 Swiss francs or euros per night. Despite this fee, the hotel’s surroundings and services make it perfect for dogs, providing a comfortable and convenient stopover point. However, it's worth noting that dogs are not permitted in the breakfast area, which some guests found restrictive.

Overall, the Holiday Inn Express Luzern-Neuenkirch stands out for its dedicated dog-friendly amenities and welcoming atmosphere, ensuring a pleasant stay for both pets and their owners.


No, Holiday Inn Express Luzern-Neuenkirch by IHG doesn't have any pool.

No, a spa isn't available at Holiday Inn Express Luzern-Neuenkirch by IHG.

Yes, Holiday Inn Express Luzern-Neuenkirch by IHG welcomes dogs.

No, parking facilities aren't available at Holiday Inn Express Luzern-Neuenkirch by IHG.

No, Holiday Inn Express Luzern-Neuenkirch by IHG doesn't have a gym.

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