Ambassador Thermal Motel
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Summary of reviewsAmbassador Thermal Motel in Rotorua is widely appreciated for its prime location in the city center, near Eat Street, the picturesque lakefront and Government Gardens, offering guests easy access to local attractions, shops, restaurants and parks. Despite its central position, the motel manages to maintain a tranquil environment, making it an ideal base for exploring Rotorua.
The motel receives mixed reviews on its rooms. While guests often highlight the spaciousness, cleanliness and convenience of features like kitchenettes and hot pools, many note that the decor and furnishings are outdated and could benefit from modernisation. Some guests experienced issues with room temperature, ventilation and noise due to inadequate soundproofing, as well as occasional maintenance problems.
In terms of cleanliness, the reviews are polarized. Many guests commend the tidy and clean accommodations, while others point out areas needing better housekeeping, particularly in bathrooms where issues such as black mold and dust build-up were reported. A call for renovations and upgrades is a recurrent theme in feedback.
The staff at Ambassador Thermal Motel are frequently praised for their friendliness, helpfulness and exceptional service. Guests consistently highlight the warm and welcoming atmosphere created by the team, from receptionists to the manager, who are noted for going above and beyond to ensure a pleasant stay.
The provided wifi is generally well-received with guests often describing it as strong and fast, although there are occasional reports of inconsistency.
The motel's pool facilities, including thermal, mineral and heated pools, are appreciated by guests, especially families. While the pools are clean and enjoyable, some feel they are smaller and more dated than expected with calls for aesthetic improvements.
Parking at the motel, though occasionally limited and tight, is supplemented by ample street parking, ensuring most guests can find convenient spaces for their vehicles.
The beds at the motel receive mixed feedback. Many guests find them comfortable and cozy, while others note issues with softness leading to discomfort or an outdated appearance.
Overall, Ambassador Thermal Motel offers a strategic location, spacious and generally clean rooms and a friendly staff, making it a considerable option for travelers. However, improvements in decor, maintenance and housekeeping could enhance the overall guest experience.
Categories
The motel receives mixed reviews on its rooms. While guests often highlight the spaciousness, cleanliness and convenience of features like kitchenettes and hot pools, many note that the decor and furnishings are outdated and could benefit from modernisation. Some guests experienced issues with room temperature, ventilation and noise due to inadequate soundproofing, as well as occasional maintenance problems.
In terms of cleanliness, the reviews are polarized. Many guests commend the tidy and clean accommodations, while others point out areas needing better housekeeping, particularly in bathrooms where issues such as black mold and dust build-up were reported. A call for renovations and upgrades is a recurrent theme in feedback.
The staff at Ambassador Thermal Motel are frequently praised for their friendliness, helpfulness and exceptional service. Guests consistently highlight the warm and welcoming atmosphere created by the team, from receptionists to the manager, who are noted for going above and beyond to ensure a pleasant stay.
The provided wifi is generally well-received with guests often describing it as strong and fast, although there are occasional reports of inconsistency.
The motel's pool facilities, including thermal, mineral and heated pools, are appreciated by guests, especially families. While the pools are clean and enjoyable, some feel they are smaller and more dated than expected with calls for aesthetic improvements.
Parking at the motel, though occasionally limited and tight, is supplemented by ample street parking, ensuring most guests can find convenient spaces for their vehicles.
The beds at the motel receive mixed feedback. Many guests find them comfortable and cozy, while others note issues with softness leading to discomfort or an outdated appearance.
Overall, Ambassador Thermal Motel offers a strategic location, spacious and generally clean rooms and a friendly staff, making it a considerable option for travelers. However, improvements in decor, maintenance and housekeeping could enhance the overall guest experience.
Motel with Swimming Pool
The motel features a heated outdoor swimming pool and mineral pools. It is centrally located near Lake Rotorua and the Polynesian Spa.
Heated Pool Indoor Pool Outdoor Pool
Motel with Free Wi-Fi
This thermal motel provides free Wi-Fi.
Motel with Outdoor Pool
This motel features a heated outdoor swimming pool and mineral pools.
Motel with Indoor Pool
This motel features an indoor pool that guests find accessible and often use. It offers a convenient option for guests looking to enjoy a swim regardless of the weather.
Motel with Heated Pool
Centrally located, this motel provides a heated outdoor swimming pool and two mineral pools. It is also listed as having indoor pool facilities.
Motel with Parking
Small Motel
Guest Reviews
The Ambassador Thermal Motel enjoys overwhelmingly positive reviews for its superb location in Rotorua. Situated in the heart of the city, the motel is described as convenient and central with easy access to a wide range of local attractions and amenities. Guests appreciate its proximity to the bustling Eat Street, renowned for its diverse array of bars and restaurants, as well as the picturesque lakefront and Government Gardens. Many reviews highlight the ease of walking to shops, restaurants, parks and even marathon events. The location is frequently noted as quiet despite being central, providing both tranquility and convenience. Overall, the strategic placement of the motel makes it an ideal spot for visitors eager to explore Rotorua's vibrant city center and natural beauty.
Ambassador Thermal Motel offers spacious rooms that are generally large and comfortable, making it suitable for families and larger groups. The rooms are clean and well-equipped, often featuring kitchenettes and hot pools, which add to the convenience for guests. The hotel staff provide quick check-in and friendly service, adding to the overall positive experience. Guests appreciated the thorough cleanliness of the rooms, although some found issues with occasional maintenance, such as broken power sockets, cracked plaster and mismatched furniture.
Despite the overall spaciousness and functionality, the decor and furnishings are notably dated and would benefit from upgrades. Several reviews mention the rooms looking tired and in need of modernisation. Additionally, some rooms were found to be too hot or dark with insufficient ventilation and outdated blinds.
Comfort levels varied with some guests noting comfortable beds and others mentioning uncomfortable lounge suites or a hard bed. While the rooms were generally warm, soundproofing was inadequate and noise could be an issue. Moreover, the limited servicing of rooms and small rubbish bins were points of inconvenience for some guests.
On the facilities' side, the pool area was described as dated and lacking relaxation amenities, although the spacious accommodation near the pool was seen as a plus for some. Overall, while Ambassador Thermal Motel provides spacious, clean rooms with essential amenities, the property would significantly benefit from updates and improvements to its decor and facilities.
Ambassador Thermal Motel offers guests a range of bedding experiences, frequently described as comfortable and cozy. Many reviews highlight the beds as being comfy and very soft, ensuring a restful night's sleep. Specific mentions include sofa beds being particularly cozy and comfortable. However, some feedback noted inconsistencies with a few guests finding the beds too soft, leading to discomfort or a sore back and others pointing out issues like outdated or not very clean bed covers. The beds were also described as bouncy by some, while a few termed them as hard or uncomfortable. Notably, the beds were seen by some as smaller in size and in need of renovation. Despite these varied comments, the positive remarks about the bed comfort, combined with the convenient location near key attractions and handy amenities, make it a considerable option for travelers.
Travelers have mixed feelings about the cleanliness of the Ambassador Thermal Motel. Guests often appreciate the clean sheets, tidy rooms and overall cleanliness of the facilities, describing the rooms as very clean and comfortable with some mentioning the cleanliness upon arrival. The friendly and courteous staff are noted for keeping the place tidy and the warm facilities add a pleasant touch to the experience.
However, several reviews highlight areas needing attention. Some parts of the hotel, especially the bathrooms and floors, were not cleaned thoroughly with reports of black mould, musty smells and dust build-up. The property itself appears somewhat dated with guests suggesting that parts of the hotel, such as showers, could benefit from renovation and upgrading. Issues such as dirty bin lids, unhygienic basins and visible dust in certain areas further detract from the overall cleanliness for some guests.
While some travelers found the rooms clean but not particularly inviting, others were satisfied with the cleanliness but pointed out specific areas needing improvement. Overall, the Ambassador Thermal Motel presents a mixed bag when it comes to cleanliness with numerous commendations for tidy and clean accommodations counterbalanced by significant critiques pointing to the necessity for better housekeeping practices and renovations.
Ambassador Thermal Motel boasts an outstanding reputation for its exceptional staff, as reflected in numerous guest reviews. Visitors frequently praise the friendliness and helpfulness of the team, emphasizing the warm and welcoming atmosphere created by both the receptionists and management. The accommodating nature of the staff stands out with many guests noting their willingness to go above and beyond to ensure a pleasant stay, even assisting with issues such as late arrivals or items left behind.
The positive interactions with the staff extend from the owners to the cleaners with guests commending their cheerfulness and eagerness to please. The manager, in particular, has been highlighted for being exceptionally accommodating and ensuring that everything is in order for guests.
Overall, the excellent service and the kindness of the staff contribute significantly to the hotel's appeal, making it a top choice for travelers seeking a hospitable environment.
The wifi at the Ambassador Thermal Motel generally garners positive feedback from guests. Many highlighted the strong internet coverage and described it as good or even super fast. Complimentary wifi is available and seems to work well, making it convenient for guests with multiple devices, especially children. However, a few reviews indicate some inconsistency, noting that the wifi connection could be unstable or not very fast at times. Overall, while there are occasional issues, most guests found the wifi to meet their needs satisfactorily.
Ambassador Thermal Motel offers a variety of pool options that cater to different preferences, featuring thermal, mineral and heated pools. Guests particularly appreciated the pleasant temperature and enjoyed the mineral pools and thermal springs available on-site. The heated spa pool was highlighted as warm and inviting and the pools were especially popular with children. Despite some feedback about the pools being smaller than expected and a bit dated, many visitors found them to be clean and well-maintained. A few guests suggested that the pool area could benefit from some renovations to improve its aesthetics and relaxation facilities. Overall, the pools at Ambassador Thermal Motel provided a pleasant and enjoyable experience for guests, making it a noteworthy feature of their stay.
Guests at the Ambassador Thermal Motel have shared varied experiences regarding parking facilities. Generally, parking is accessible with many guests noting the availability of free parking directly outside the motel or on adjacent streets. A few have appreciated the ease and convenience of parking right outside their rooms. There are, however, limited on-site parking spots and some guests have found these spaces to be somewhat tight. A number of reviews point out that street parking is plentiful and not typically an issue, offering a good alternative when the motel's parking lot is full. Despite occasional challenges, the street parking is often described as free and readily available, mitigating concerns for those unable to park within the motel grounds. Some guests have suggested improvements could be made, particularly with the designated parking areas on the premises. Overall, while the motel’s parking can sometimes be cramped, the abundant street options generally ensure guests can find a spot for their vehicles easily.
The heated pool at the Ambassador Thermal Motel offers both shallow and deep water, ensuring a warm and inviting swim experience. Guests note the availability and accessibility of the pool as a pleasant addition to their stay. The warm water and comfortable spa facilities have received favorable mentions, enhancing the overall appeal of the pool area. Families appreciate the heated tiles for drying towels and swimwear. While most feedback highlights the pool's warmth and enjoyment, there have been occasional mentions of cleanliness issues. Despite this, the heated pool remains a valued feature for many guests.
The Ambassador Thermal Motel features an indoor pool that guests found accessible and often used. The facilities are generally regarded as comfortable with some guests noting it is a bit aged but still clean. There is also a spa pool conveniently located right at the front door. The thermal pool, although small and somewhat tatty, provides a unique experience with its mineral water. Despite some reviews mentioning the indoor pool's cleanliness issues, it remains a notable amenity of the motel, offering a thermal water pool and an indoor spa pool.
Location Show Map
Location
Rooms
Despite the overall spaciousness and functionality, the decor and furnishings are notably dated and would benefit from upgrades. Several reviews mention the rooms looking tired and in need of modernisation. Additionally, some rooms were found to be too hot or dark with insufficient ventilation and outdated blinds.
Comfort levels varied with some guests noting comfortable beds and others mentioning uncomfortable lounge suites or a hard bed. While the rooms were generally warm, soundproofing was inadequate and noise could be an issue. Moreover, the limited servicing of rooms and small rubbish bins were points of inconvenience for some guests.
On the facilities' side, the pool area was described as dated and lacking relaxation amenities, although the spacious accommodation near the pool was seen as a plus for some. Overall, while Ambassador Thermal Motel provides spacious, clean rooms with essential amenities, the property would significantly benefit from updates and improvements to its decor and facilities.
Beds
Cleanliness
However, several reviews highlight areas needing attention. Some parts of the hotel, especially the bathrooms and floors, were not cleaned thoroughly with reports of black mould, musty smells and dust build-up. The property itself appears somewhat dated with guests suggesting that parts of the hotel, such as showers, could benefit from renovation and upgrading. Issues such as dirty bin lids, unhygienic basins and visible dust in certain areas further detract from the overall cleanliness for some guests.
While some travelers found the rooms clean but not particularly inviting, others were satisfied with the cleanliness but pointed out specific areas needing improvement. Overall, the Ambassador Thermal Motel presents a mixed bag when it comes to cleanliness with numerous commendations for tidy and clean accommodations counterbalanced by significant critiques pointing to the necessity for better housekeeping practices and renovations.
Staff
The positive interactions with the staff extend from the owners to the cleaners with guests commending their cheerfulness and eagerness to please. The manager, in particular, has been highlighted for being exceptionally accommodating and ensuring that everything is in order for guests.
Overall, the excellent service and the kindness of the staff contribute significantly to the hotel's appeal, making it a top choice for travelers seeking a hospitable environment.
Wi-Fi
Pool
Parking
Heated Pool
Indoor Pool
Yes, Ambassador Thermal Motel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
No, a spa isn't available at Ambassador Thermal Motel.
No, Ambassador Thermal Motel doesn't allow dogs.
Yes, parking facilities are available at Ambassador Thermal Motel.
No, Ambassador Thermal Motel doesn't have a gym.
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