4-Star HotelThis 4-star hotel is located near the medieval city, offering convenient access to historical sites. It provides comfortable rooms and excellent service, making it a great base for exploring Carcassonne.
Show more
Summary of reviews related to the '4 Star' categoryMercure Carcassonne La Cité receives mixed feedback regarding its four-star rating. While some guests believe the hotel deserves its four-star status, many others find it falls short of the expected standard. The quality of facilities and services is often questioned with some comparing it to a boarding house rather than a luxurious establishment. The condition of the rooms, particularly cramped spaces and moldy bathroom doors, detracts from the hotel's rating, alongside outdated equipment and the lack of basic amenities like refrigerators.
Service quality also varies; while some guests commend the service as being worthy of a four-star hotel, others find the restaurant staff unprofessional and the management lacking efficiency in the dining area. The food service and breakfast offerings do not consistently meet four-star expectations with several reviews suggesting they are overpriced and not up to standard.
Despite these criticisms, positive remarks highlight compliance with Mercure standards and note that in some aspects, the comfort and service level align with a four-star hotel. Overall, opinions differ significantly, but common concerns about maintenance, service consistency and amenities suggest some areas need improvement to meet the expectations tied to its four-star rating.
Show moreRead review summaries for all categories
