Summary of reviews related to the '5 Star' category
The InterContinental Chennai Mahabalipuram Resort by IHG, presents a mixed experience for its guests. While the property boasts a five-star rating, several visitors feel that it doesn't live up to those high expectations. Guests have noted that the hotel is visibly old and appears not well-maintained or fully functioning, which results in a feeling that it is not worthy of the price charged, especially during peak holiday times. Despite these drawbacks, the staff's efforts to do their best stand out positively in the reviews. However, there are concerns, such as being charged for rooms ahead of the expected time and basic five-star amenities not meeting expectations. Overall, it highlights a disparity between the hotel's five-star status and the actual guest experience.
This resort provides a luxury experience with its spa and various dining options. It offers well-appointed rooms and a relaxing atmosphere, suitable for discerning travelers. The resort is known for its extensive amenities and high service standards.