InfoSummary of reviews'Hôtel Mercure Mâcon Bord de Saône' enjoys a picturesque spot along the tranquil banks of the Saône River, praised by guests for its serene atmosphere and convenience. The hotel's prime location offers beautiful riverside views, easy access to the city center and a peaceful retreat thanks to its proximity to the highway yet maintained quiet ambiance. Ample free parking and a nearby park and marina further enhance the experience.
The breakfast buffet at the hotel gets positive feedback for its variety and quality, providing a satisfying start to the day. Guests enjoy the selection of savory and sweet options in a bright and spacious dining area. While there are occasional criticisms about price and minor service hiccups, the overall sentiment remains favorable.
Dinner at the in-house restaurant has received mixed reviews. Many diners appreciate the excellent food quality and specific dishes, along with the availability of gluten-free options. However, the service can be inconsistent and the atmosphere tends to lack charm. Some guests found the menu limited and prices high, suggesting that exploring dining venues nearby might be beneficial.
The rooms are often described as clean, comfortable and equipped with modern amenities, though some guests noted that they appeared outdated and showed signs of wear. Maintenance issues such as stained carpets and noisy air conditioning were mentioned, but the beautiful riverside location and hotel ambiance generally left a positive impression.
Cleanliness at the hotel receives mixed reviews. While many rooms and showers are praised for being clean, specific issues such as stained carpets and dirty pool areas were noted. The common areas sometimes fall short of guests' expectations, highlighting a need for consistent cleanliness and maintenance.
The staff at the hotel consistently garner high praise for their friendliness, helpfulness and professionalism. Despite some issues with understaffing, the overall service quality from both reception and dining room staff is commendable, contributing significantly to guest satisfaction.
The hotel's free wifi service has received mixed responses with many guests facing issues like weak connections and frequent disconnections, indicating an area needing improvement.
The outdoor pool is highlighted as a pleasant amenity, enhancing guest experiences with its clean and spacious layout. However, instances of the pool being out of service can be disappointing.
Parking is one of the hotel's standout features with guests appreciating the ample, secure and well-lit parking facilities available for various vehicle types, including motorcycles.
Families find the hotel accommodating with specific family-friendly amenities, although occasional issues with room sizes and bed comfort have been noted. The overall family-friendly atmosphere is positively reinforced by the hotel's staff.
Regarding beds, while many guests find them very comfortable, there is a significant number of complaints about the hardness of the mattresses, indicating varied guest experiences in terms of sleeping comfort.
Though the hotel aims to meet four-star standards, several guests feel it falls short, particularly due to its outdated facilities and cleanliness issues, suggesting a more accurate rating might be lower. Accessibility features are generally praised with specific amenities for guests with disabilities and excellent parking facilities enhancing convenience and comfort for all guests.
In summary, 'Hôtel Mercure Mâcon Bord de Saône' offers a beautiful riverside location, friendly staff, a good breakfast and great parking. However, areas such as room modernization, wifi reliability and consistent cleanliness require improvement to fully meet the expectations associated with its star rating. Show more
