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Summary of reviewsDoubleTree by Hilton St. Paul Downtown stands out as a well-regarded hotel known primarily for its exceptional location, cleanliness, and staff. Nestled in the heart of downtown St. Paul, this hotel provides unparalleled convenience and accessibility, making it an ideal base for both leisure and business travelers. Guests appreciate the ease with which local attractions, concert venues, and dining establishments can be reached, enhanced by the nearby skywalks and public transport options.
The hotel consistently receives positive remarks for the cleanliness and maintenance of both its rooms and common areas. Visitors describe the rooms as spacious, modern, and outfitted with amenities that cater to both short and long stays. Despite occasional issues related to the aging property, such as some wear on carpets, the overall ambiance remains cozy and visually appealing. The beds, in particular, are often praised for their comfort, contributing to a restful experience.
Guest interactions with the staff further elevate the overall experience at DoubleTree. The staff is frequently commended for their friendliness, professionalism, and willingness to go above and beyond to meet guest needs. Specific individuals, such as Preston and Manny at the front desk, have left memorable impressions for their exceptional service.
The breakfast service at the hotel garners mixed reviews but leans positive. Many guests enjoy the buffet's variety and quality, although some find it overpriced. The parking facilities, while convenient and secure, are often criticized for their high cost, which some guests find unexpectedly steep.
Overall, DoubleTree by Hilton St. Paul Downtown combines a prime location, clean and comfortable accommodations, and outstanding staff service, making it a reliable and favored choice for travelers visiting St. Paul. Show more
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Categories
Business Hotel
This downtown hotel provides a range of business-friendly amenities such as meeting rooms, a business center, and complimentary high-speed internet. Its location is ideal for accessing downtown businesses and attractions.
Accessible Hotel
This hotel offers wheelchair-accessible parking and van parking. It has wheelchair-accessible facilities and an elevator. Accessible rooms are available, including those with roll-in showers. Visual alarms and Braille signage are also mentioned as accessibility features.
Hotel with Gym
The hotel features a fitness center with a range of equipment for cardio and strength training. Guests can maintain their workout routine in a comfortable environment.
3-Star Hotel
This hotel provides a comfortable stay with an indoor heated pool, fitness center, and on-site restaurant. Rooms include a microwave and refrigerator, adding convenience for guests.
Hotel with Indoor Pool
This hotel provides a heated indoor pool and a fitness center for guest use.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel near Nightlife Spots
Hotel with Swimming Pool
Indoor Pool
Hotel with Parking
Room Types
King RoomThis room includes free Wi-Fi, a cable TV, a microwave, a fridge and tea/coffee-making facilities.
King Room - LargerThis spacious room includes free Wi-Fi, a cable TV, a microwave, a fridge and tea/coffee-making facilities.
Double Room - Non-Smoking This room includes free Wi-Fi, a cable TV, a microwave, a fridge and tea/coffee-making facilities.
Double Room - Disability AccessThis Disability Access Room offers free Wi-Fi, a cable TV, a microwave, a fridge and tea/coffee-making facilities.
Corner King RoomOffering a living area with a sofa bed and a 32-inch flat-screen TV, this room includes free Wi-Fi. A microwave and a fridge are also provided.
Double Room with Two Double Beds - Disability Access/Roll-In ShowerThe quadruple room offers a wardrobe and a safe deposit box, as well as a private bathroom boasting a hairdryer. This quadruple room has air conditioning, a tea and coffee maker, flat-screen TV with cable channels, as well as chocolate for guests. The unit has 2 beds.
King Suite with City ViewThe suite provides a wardrobe, a safe deposit box, as well as a private bathroom boasting a hairdryer. The spacious air-conditioned suite features a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a dining area.
Queen Room with Two Queen BedsThe quadruple room features a wardrobe and a safe deposit box, as well as a private bathroom boasting a hairdryer. This quadruple room has air conditioning, a tea and coffee maker, flat-screen TV with cable channels, as well as chocolate for guests. The unit has 2 beds.
Guest Reviews
7.7
Good
Location
Situated in the heart of downtown St. Paul, DoubleTree by Hilton St. Paul Downtown exemplifies convenience and accessibility. The hotel's prime location provides easy access to all that the city has to offer, making it an ideal choice for both leisure and business travelers. Whether attending events at the Xcel Energy Center or exploring local attractions, guests appreciate the ability to walk to their destinations, avoiding traffic and parking hassles. The nearby skywalks connect to various venues and businesses, enhancing the overall convenience of staying here. With a multitude of restaurants and bars within strolling distance, the hotel satisfies diverse culinary preferences. Many reviews highlight its proximity to concert venues and the ease of attending events, with walking distance to popular sites like the Palace Theater and CHS Field. Public transit options further enhance mobility for those venturing beyond downtown. Overall, DoubleTree by Hilton St. Paul Downtown is a well-regarded choice for those seeking a central and accessible location in downtown St. Paul.
Breakfast
Guests at the DoubleTree by Hilton St Paul Downtown have mixed opinions regarding the breakfast experience. While some reviews highlight the breakfast as being precisely what guests needed or describe it as pretty good and great, others express concerns about the cost, noting it as overpriced, often around $15 to $19. Some guests appreciated the option to add breakfast, which included a coupon for the buffet, described as incredible with a large variety of hot items and many grab-and-go options. The breakfast buffet itself frequently receives positive remarks for its quality and service, praised for its freshness and extensive selection. The service in the breakfast dining room is also commended for being excellent, and the ambiance of the breakfast room is noted as pleasant with a great staff. However, not all guests found the breakfast satisfactory, with some suggesting alternative dining options nearby and finding the coffee not up to their standards. The lack of a complimentary breakfast and inconsistent breakfast hours were also highlighted as downsides. Despite some drawbacks, the overall breakfast experience at the hotel generally leans positive, especially for those who don't mind paying a premium for a diverse and well-serviced meal.
Rooms
DoubleTree by Hilton St Paul Downtown offers spacious and clean rooms that are often described as comfortable and modern. Many guests commend the cleanliness of the rooms, noting how well-maintained and tidy the spaces are. Rooms are typically equipped with convenient amenities such as a kitchenette, microwave, and fridge, making them suitable for both short and extended stays.
The beds generally receive positive feedback for their comfort, contributing to an overall restful experience. However, there are occasional mentions of beds that were less accommodating. Despite the property's age, which is visible in certain areas like the carpets and lamps, guests find the rooms visually appealing and experience a cozy ambiance.
While a few reviews point out issues with the temperature and lighting in specific rooms, the majority highlight the ample space and strategic layout, especially in the king rooms and suites. The hotel maintains a pleasant atmosphere with a nice lobby and a setup that is liked by guests.
Overall, the DoubleTree by Hilton St Paul Downtown seems to balance old-world charm with the modern conveniences that travelers appreciate, making it a decent choice for those visiting the area.
Beds
The beds at DoubleTree by Hilton St Paul Downtown have generally received positive feedback from guests. Many visitors found them to be very comfortable, praising the soft mattresses and generous amount of pillows that contribute to a restful night's sleep. The bedding experience often includes cozy bed sheets and pillows, adding to the overall comfort. Some guests noted variability in firmness, with a few finding the beds harder than expected, but these instances seemed less common. Overall, the hotel successfully provides a comfortable environment for guests, with many highlighting the welcoming and supportive nature of both the beds and the helpful staff. The accommodations are also described as comfortable and well-suited for those seeking convenience in downtown St. Paul.
Cleanliness
The DoubleTree by Hilton St Paul Downtown consistently impresses with its high standards of cleanliness and comfort. Guests frequently remarked on the exceptionally clean rooms and modern amenities, making their stay both pleasant and hassle-free. The hotel's cleanliness extends beyond the rooms, with numerous reviews applauding the overall tidiness and maintenance of the entire property. Many visitors appreciated the friendly and welcoming nature of the staff, noting their helpfulness and positive demeanor. Despite some isolated concerns, such as occasional issues with room amenities or limited towel supplies, the hotel's cleanliness and attentive service largely leave guests satisfied. The well-maintained environment and comfortable accommodations make it a reliable choice for travelers seeking a tidy and inviting place to stay in downtown St. Paul.
Staff
The reviews for the staff at DoubleTree by Hilton St Paul Downtown paint a picture of exceptional service and hospitality. Guests frequently commend the friendliness and helpfulness showcased by the staff throughout their stay. Particularly highlighted is the front desk team, described as extremely friendly, professional, and effective, making check-in and interactions seamless and positive. Staff members are noted for being accommodating and going out of their way to assist guests, whether it involves making room changes or ensuring that every need is met promptly. The warm and welcoming demeanor not only creates a pleasant atmosphere but also elevates the overall experience, with guests citing memorable encounters that included complimentary treats like cookies and water bottles. Specific individuals, such as Preston and Manny from the front desk, have left lasting impressions on multiple guests due to their kindness and competence. The dedication and courtesy of the hotel staff contribute significantly to making stays enjoyable, comfortable, and trouble-free.
Parking
The DoubleTree by Hilton St Paul Downtown offers convenient on-site parking that some guests find easy, safe, and secure. The underground parking garage is noted for being fairly clean and security-monitored, providing peace of mind for travelers. Additionally, the hotel's location makes it accessible for those attending events downtown or at the capital. Despite these advantages, many guests express that the cost of parking—ranging from 22 to 25 dollars per night—is quite steep and comes as an additional expense on top of their stay. While some guests have found the cost unexpectedly high, others have mentioned receiving a refund for any inconveniences faced. Overall, while the parking facility is practical and accessible, its high cost remains a point of contention for hotel visitors.
Yes, DoubleTree by Hilton St Paul Downtown has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at DoubleTree by Hilton St Paul Downtown.
No, DoubleTree by Hilton St Paul Downtown doesn't allow dogs.
Yes, parking facilities are available at DoubleTree by Hilton St Paul Downtown.
Yes, DoubleTree by Hilton St Paul Downtown has a gym.