The Legacy Rose & Crown Hotel
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Summary of reviewsThe Legacy Rose & Crown Hotel enjoys an outstanding reputation predominantly due to its excellent location and charming setting. Perched peacefully on the banks of the River Avon with magnificent views of Salisbury Cathedral, it offers guests a serene retreat that is also conveniently close to the city center and main attractions. The tranquil riverside garden and terrace are a favorite spot for relaxation.
Guests generally praise the breakfast for its variety and quality, complimenting the delicious and plentiful offerings which include options for gluten-free diets. They particularly enjoy starting their day with river or garden views. Nonetheless, some mentioned minor issues like slow restocking and chaotic service during peak times.
Dinner experiences at the hotel receive mixed reviews. When done well, the meals are described as delicious and well-prepared with a pleasant dining ambiance provided by the outdoor seating overlooking the river and cathedral. However, complaints about overpriced dishes, small portions, limited menu options and service inconsistency were noted.
The rooms at the hotel offer spaciousness, comfort and picturesque views, especially those with patios or balconies. Common commendations highlight clean and comfortable spaces with charming historical features. Nonetheless, some rooms are critiqued for dated décor, worn fixtures and occasional cleanliness oversights, particularly in the bathrooms and carpeted areas.
In terms of cleanliness, most guests find their rooms spotless and the common areas well-maintained. However, the hotel does face criticism over certain aspects like outdated bathroom fixtures, occasional dirty carpets and the need for more thorough housekeeping practices.
One of the hotel's shining aspects is its staff, who are frequently recognized for their friendliness, helpfulness and welcoming demeanor. The efficient and accommodating nature of the staff significantly enhances guests' experiences with specific individuals often commended for exceptional service.
Free WiFi is available but receives mixed feedback due to occasional connectivity issues and difficulties in obtaining assistance promptly. Despite these problems, it is generally reliable and appreciated when functioning well.
The comfort and size of the beds receive high praise with most guests enjoying a restful night's sleep on the spacious, cozy beds. A few negative remarks involve occasional issues with mattress firmness or flat pillows but these are outliers.
Opinions on the hotel’s four-star rating are divided. While many find it meets the comfort and luxury expected of a four-star establishment, others see room for improvement in areas such as room quality and overall experience to fully justify the rating.
The hotel offers various accessible features like ground floor rooms and walk-in showers, enhancing comfort for guests with mobility issues. Yet, certain rooms present challenges, such as small bathrooms and steps, indicating room for improvement in complete accessibility.
In summary, The Legacy Rose & Crown Hotel shines through its prime location, beautiful surroundings, delightful breakfast, comfortable rooms with charming views and a highly praised staff. While areas like dinner quality, WiFi reliability and some room and cleanliness issues need addressing, the hotel remains a favored choice for many travelers seeking a historic and picturesque stay in Salisbury.
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Guests generally praise the breakfast for its variety and quality, complimenting the delicious and plentiful offerings which include options for gluten-free diets. They particularly enjoy starting their day with river or garden views. Nonetheless, some mentioned minor issues like slow restocking and chaotic service during peak times.
Dinner experiences at the hotel receive mixed reviews. When done well, the meals are described as delicious and well-prepared with a pleasant dining ambiance provided by the outdoor seating overlooking the river and cathedral. However, complaints about overpriced dishes, small portions, limited menu options and service inconsistency were noted.
The rooms at the hotel offer spaciousness, comfort and picturesque views, especially those with patios or balconies. Common commendations highlight clean and comfortable spaces with charming historical features. Nonetheless, some rooms are critiqued for dated décor, worn fixtures and occasional cleanliness oversights, particularly in the bathrooms and carpeted areas.
In terms of cleanliness, most guests find their rooms spotless and the common areas well-maintained. However, the hotel does face criticism over certain aspects like outdated bathroom fixtures, occasional dirty carpets and the need for more thorough housekeeping practices.
One of the hotel's shining aspects is its staff, who are frequently recognized for their friendliness, helpfulness and welcoming demeanor. The efficient and accommodating nature of the staff significantly enhances guests' experiences with specific individuals often commended for exceptional service.
Free WiFi is available but receives mixed feedback due to occasional connectivity issues and difficulties in obtaining assistance promptly. Despite these problems, it is generally reliable and appreciated when functioning well.
The comfort and size of the beds receive high praise with most guests enjoying a restful night's sleep on the spacious, cozy beds. A few negative remarks involve occasional issues with mattress firmness or flat pillows but these are outliers.
Opinions on the hotel’s four-star rating are divided. While many find it meets the comfort and luxury expected of a four-star establishment, others see room for improvement in areas such as room quality and overall experience to fully justify the rating.
The hotel offers various accessible features like ground floor rooms and walk-in showers, enhancing comfort for guests with mobility issues. Yet, certain rooms present challenges, such as small bathrooms and steps, indicating room for improvement in complete accessibility.
In summary, The Legacy Rose & Crown Hotel shines through its prime location, beautiful surroundings, delightful breakfast, comfortable rooms with charming views and a highly praised staff. While areas like dinner quality, WiFi reliability and some room and cleanliness issues need addressing, the hotel remains a favored choice for many travelers seeking a historic and picturesque stay in Salisbury.
Boutique-style Inn
A historic inn located by the River Avon in Salisbury. Its traditional architecture and riverside setting provide a unique backdrop, suggesting a stay with distinct character and charm.
Accessible Inn
4-Star Inn
Guest Reviews
The Legacy Rose & Crown Hotel boasts an outstanding location that guests consistently praise. Nestled on the tranquil banks of the River Avon, the hotel offers breathtaking views of both the river and the iconic Salisbury Cathedral. This beautiful, historic property, dating back to the 14th century, is a short, pleasant walk from the city center and the Cathedral, making it an ideal base for sightseeing and exploring Salisbury. The serene riverside setting provides a peaceful retreat, yet is conveniently close to all the city's main attractions and amenities. The hotel’s garden and terrace along the river offer guests a picturesque spot to relax and take in the stunning surroundings. Excellent on-site parking and a convenient location also add to the hotel's appeal, making it a favorite for weddings and family breaks.
The breakfast experience at The Legacy Rose & Crown Hotel garners predominantly positive feedback from guests, though it does have its occasional drawbacks. The overwhelming sentiment leans towards satisfaction with many guests praising the significant variety in the hot and cold buffets. Highlights include a good selection of fruit, suitable provisions for gluten-free diets and the excellent coffee available. Additionally, having breakfast with views of the river or garden is frequently mentioned as a pleasant start to the day.
Guests particularly appreciate the quality and delicious taste of the breakfast with terms like excellent, superb and amazing commonly used to describe it. The buffet-style service is noted for offering both continental and British options and many guests found the breakfast filling and generous. Some guests even singled out the food as the best they had during their UK visit.
However, a few concerns were raised about the breakfast experience. Issues included slow restocking of the buffet, cold or lukewarm food and infrequent topping up of items like eggs and bacon. Service was sometimes referred to as chaotic or disorganized, particularly during busy periods. For non-meat eaters, the options were somewhat limited. Some guests also mentioned that the buffet area could benefit from better lighting and a more efficient layout.
Despite these criticisms, the staff is often described as friendly, helpful and efficient, contributing positively to the overall breakfast experience. Therefore, prospective guests can generally look forward to a satisfying breakfast at The Legacy Rose & Crown Hotel, while keeping in mind that peak times may present minor inconveniences.
The Legacy Rose & Crown Hotel offers a variety of dining experiences that have garnered mixed reviews from guests. On the positive side, many praised the food for being delicious with meals described as generous, well-prepared and of excellent quality. Specific mentions of delightful dishes, delicious home-made options and well-presented meals indicate a high standard of cooking on many occasions. The outdoor dining area with a lovely view of the river and cathedral also seems to add to the dining ambiance, making for an enjoyable evening meal setting.
However, some guests felt that the dinner was not worth the money, citing issues such as overpriced dishes and a menu that could be more adventurous. There were also concerns about small portions, limited menu options and some inconsistencies in food quality and service with several instances of key items running out. Long waiting times, understaffed service and difficulty securing reservations for dinner were also mentioned, which might detract from the dining experience for some visitors. Despite these criticisms, the general consensus indicates that when the hotel gets it right, the dining can be quite enjoyable.
The Legacy Rose & Crown Hotel receives mixed feedback regarding their rooms with a focus on spaciousness, comfort and picturesque views. Guests frequently describe the rooms as large, clean and comfortable, often highlighting excellent views of the river and gardens. Rooms with patios or balconies are particularly appreciated for their added charm and outdoor access.
However, the hotel also faces criticism for dated décor and elements in need of refurbishment or deep cleaning. Common issues include outdated bathrooms, signs of wear and tear and occasional cleanliness concerns. Despite this, the rooms are often praised for their character, historical features and cozy atmosphere.
Notable mentions include well-appointed amenities like comfortable beds, coffee machines and spacious layouts, contributing to a pleasant stay. The hotel staff are recognized for being friendly and helpful, enhancing the overall experience.
In summary, while The Legacy Rose & Crown offers rooms with significant charm and comfort, there is room for improvement in terms of updating facilities and thorough maintenance to meet modern standards.
The Legacy Rose & Crown Hotel's beds receive largely positive feedback from guests with numerous mentions of comfortable, cozy and large sleeping arrangements. Reviewers frequently describe the beds as comfortable with phrases like comfy, super comfortable and very comfortable commonly used. Several guests point out the presence of large and even huge beds, which contribute to a restful night's sleep.
Despite the overwhelming positive remarks, there are a few mentions of less favorable experiences with some guests finding the mattresses too soft, too hard or in need of replacement. Issues such as flat pillows and worn-out mattresses were also noted by a minority of reviewers. However, these issues seem to be exceptions rather than the norm.
Overall, The Legacy Rose & Crown Hotel appears to offer a generally comfortable sleeping experience with many guests highlighting the spacious and inviting nature of the beds. Most guests seem to have enjoyed a good night’s sleep, praising the comfort and size of the beds in their rooms.
The Legacy Rose & Crown Hotel presents a mixed picture when it comes to cleanliness. The majority of guests report positively on the cleanliness of their rooms, describing them as spotless or very clean. These clean and comfortable rooms contribute to an overall pleasant stay for many. Common areas of the hotel also generally receive positive marks for being tidy and well-maintained. However, there are notable concerns that temper these positive impressions.
The bathrooms, in particular, are frequently mentioned as needing significant improvements. Numerous guests note issues such as outdated fixtures, black mould and grime, which detract from the otherwise clean appearance elsewhere in the hotel. Instances of dirty carpets, thick dust and worn-out towels are also mentioned.
In addition, the dining area has come under scrutiny with guests highlighting needed improvements in cleanliness. Dirt spots, webs and unclean glasses and cups have been noted, along with a general sense that the dining facilities could benefit from modernization.
While the hotel’s overall decor and facilities are described as clean, there are recurring mentions of the property appearing tired and in need of updating. Issues such as paint peeling, dirty breakfast cups and somewhat dirty carpets contribute to this impression. Housekeeping practices also came into question with multiple guests indicating the need for more consistent and thorough cleaning routines.
While The Legacy Rose & Crown Hotel excels in many areas of cleanliness, especially in guest rooms and common areas, there is room for improvement, particularly in the dining facilities and bathroom areas, to elevate guest experience to a consistent standard.
The reviews for The Legacy Rose & Crown Hotel highlight a particularly strong focus on the positive interactions with their staff. The recurring themes indicate that guests frequently encountered friendly, helpful and welcoming employees throughout their stay. Both the reception and waitstaff received commendations for their attentiveness and efficiency. Specific mentions of staff going above and beyond were common with some individuals, like Amanda and Simone, being noted for their exceptional service.
Several reviews emphasize the professionalism, politeness and accommodating nature of the hotel staff, creating a warm and inviting atmosphere. Guests appreciated the staff's willingness to assist, whether at check-in, during meals or in addressing any inquiries or needs. The efforts made by staff members to ensure a pleasant stay did not go unnoticed, contributing significantly to the overall positive experience of the guests.
Although there were occasional remarks about less favorable interactions, these were vastly outnumbered by the positive comments. The general sentiment is that the staff at The Legacy Rose & Crown Hotel plays a crucial role in enhancing the guest experience with their friendliness, professionalism and readiness to help, making it a welcoming destination for travelers.
The Legacy Rose & Crown Hotel offers free WiFi to its guests, which is a positive aspect for those who need to stay connected during their visit. Many have noted that the WiFi works well throughout the hotel, providing a reliable connection in several areas. However, there have been multiple comments about the WiFi being patchy and unreliable at times with some reporting issues such as the WiFi not working on certain days or not connecting to specific devices, like a child's computer.
Guests have also mentioned difficulties in obtaining the correct WiFi password, as well as delays in getting assistance with these issues. While the hotel does provide complimentary WiFi, the experience can vary with intermittent connectivity problems affecting the overall service. It's worth considering these factors when planning a stay, especially if a stable internet connection is crucial.
The Legacy Rose & Crown Hotel features a beautiful location with picturesque surroundings and provides easy access to the town. Guests have mentioned that the hotel offers comfortable beds, adding to the expected four-star comfort. However, there are varying opinions on whether the hotel fully meets a four-star standard. Some guests feel it has the potential to be a good four-star hotel while others express disappointment, citing that the overall experience and room quality do not align with typical four-star expectations. Breakfast, when plated, has received positive remarks for its four-star appeal. The mixed reviews highlight that there is room for improvement to fully justify its four-star rating.
The Legacy Rose & Crown Hotel garners a mixture of feedback regarding its accessibility for guests with disabilities. Many guests appreciate the various accessible features, such as larger disabled rooms and ground floor accommodations, which offer easy access to both the hotel exterior and the city centre. The presence of suites and walk-in showers adds to the comfort and convenience for those with mobility issues. Good onsite parking further enhances accessibility.
However, some guests encountered issues with certain 'Disability' rooms that had steps leading into them and small bathrooms that hindered wheelchair transfers. Additionally, rooms with high-sided baths instead of showers and those with very small windows were noted as less accommodating. Overall, while the hotel offers key accessible amenities, there are areas that may require improvement to better serve guests with specific needs.
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Breakfast
Guests particularly appreciate the quality and delicious taste of the breakfast with terms like excellent, superb and amazing commonly used to describe it. The buffet-style service is noted for offering both continental and British options and many guests found the breakfast filling and generous. Some guests even singled out the food as the best they had during their UK visit.
However, a few concerns were raised about the breakfast experience. Issues included slow restocking of the buffet, cold or lukewarm food and infrequent topping up of items like eggs and bacon. Service was sometimes referred to as chaotic or disorganized, particularly during busy periods. For non-meat eaters, the options were somewhat limited. Some guests also mentioned that the buffet area could benefit from better lighting and a more efficient layout.
Despite these criticisms, the staff is often described as friendly, helpful and efficient, contributing positively to the overall breakfast experience. Therefore, prospective guests can generally look forward to a satisfying breakfast at The Legacy Rose & Crown Hotel, while keeping in mind that peak times may present minor inconveniences.
Dinner
However, some guests felt that the dinner was not worth the money, citing issues such as overpriced dishes and a menu that could be more adventurous. There were also concerns about small portions, limited menu options and some inconsistencies in food quality and service with several instances of key items running out. Long waiting times, understaffed service and difficulty securing reservations for dinner were also mentioned, which might detract from the dining experience for some visitors. Despite these criticisms, the general consensus indicates that when the hotel gets it right, the dining can be quite enjoyable.
Rooms
However, the hotel also faces criticism for dated décor and elements in need of refurbishment or deep cleaning. Common issues include outdated bathrooms, signs of wear and tear and occasional cleanliness concerns. Despite this, the rooms are often praised for their character, historical features and cozy atmosphere.
Notable mentions include well-appointed amenities like comfortable beds, coffee machines and spacious layouts, contributing to a pleasant stay. The hotel staff are recognized for being friendly and helpful, enhancing the overall experience.
In summary, while The Legacy Rose & Crown offers rooms with significant charm and comfort, there is room for improvement in terms of updating facilities and thorough maintenance to meet modern standards.
Beds
Despite the overwhelming positive remarks, there are a few mentions of less favorable experiences with some guests finding the mattresses too soft, too hard or in need of replacement. Issues such as flat pillows and worn-out mattresses were also noted by a minority of reviewers. However, these issues seem to be exceptions rather than the norm.
Overall, The Legacy Rose & Crown Hotel appears to offer a generally comfortable sleeping experience with many guests highlighting the spacious and inviting nature of the beds. Most guests seem to have enjoyed a good night’s sleep, praising the comfort and size of the beds in their rooms.
Cleanliness
The bathrooms, in particular, are frequently mentioned as needing significant improvements. Numerous guests note issues such as outdated fixtures, black mould and grime, which detract from the otherwise clean appearance elsewhere in the hotel. Instances of dirty carpets, thick dust and worn-out towels are also mentioned.
In addition, the dining area has come under scrutiny with guests highlighting needed improvements in cleanliness. Dirt spots, webs and unclean glasses and cups have been noted, along with a general sense that the dining facilities could benefit from modernization.
While the hotel’s overall decor and facilities are described as clean, there are recurring mentions of the property appearing tired and in need of updating. Issues such as paint peeling, dirty breakfast cups and somewhat dirty carpets contribute to this impression. Housekeeping practices also came into question with multiple guests indicating the need for more consistent and thorough cleaning routines.
While The Legacy Rose & Crown Hotel excels in many areas of cleanliness, especially in guest rooms and common areas, there is room for improvement, particularly in the dining facilities and bathroom areas, to elevate guest experience to a consistent standard.
Staff
Several reviews emphasize the professionalism, politeness and accommodating nature of the hotel staff, creating a warm and inviting atmosphere. Guests appreciated the staff's willingness to assist, whether at check-in, during meals or in addressing any inquiries or needs. The efforts made by staff members to ensure a pleasant stay did not go unnoticed, contributing significantly to the overall positive experience of the guests.
Although there were occasional remarks about less favorable interactions, these were vastly outnumbered by the positive comments. The general sentiment is that the staff at The Legacy Rose & Crown Hotel plays a crucial role in enhancing the guest experience with their friendliness, professionalism and readiness to help, making it a welcoming destination for travelers.
Wi-Fi
Guests have also mentioned difficulties in obtaining the correct WiFi password, as well as delays in getting assistance with these issues. While the hotel does provide complimentary WiFi, the experience can vary with intermittent connectivity problems affecting the overall service. It's worth considering these factors when planning a stay, especially if a stable internet connection is crucial.
4 Star
Accessible
However, some guests encountered issues with certain 'Disability' rooms that had steps leading into them and small bathrooms that hindered wheelchair transfers. Additionally, rooms with high-sided baths instead of showers and those with very small windows were noted as less accommodating. Overall, while the hotel offers key accessible amenities, there are areas that may require improvement to better serve guests with specific needs.
No, The Legacy Rose & Crown Hotel doesn't have any pool.
No, a spa isn't available at The Legacy Rose & Crown Hotel.
No, The Legacy Rose & Crown Hotel doesn't allow dogs.
No, parking facilities aren't available at The Legacy Rose & Crown Hotel.
No, The Legacy Rose & Crown Hotel doesn't have a gym.
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