Hotel Palace Inn SCLC
San Cristobal de las Casas
16.73532900,
-92.63530500
,
Francisco Leon 9 Barrio Santa Lucia
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Summary of reviewsHotel Palace Inn SCLC emerges as a standout choice for travelers visiting San Cristobal de Las Casas, distinguished by its excellent location, attentive staff and remarkable cleanliness. The hotel's central placement allows easy access to the city center, historic sites, numerous restaurants, coffee shops and stores, fostering a convenient and enjoyable stay for guests. Despite being in a bustling area, a tranquil ambiance ensures a restful experience.
Guests find the rooms to be a highlight, consistently praising their spaciousness, cleanliness and comfortable decor. Modern amenities, effective soundproofing and stylish interiors contribute significantly to a positive lodging experience. While minor inconveniences like limited natural light and storage space exist, the overall room quality garners high marks.
The hotel's dedication to cleanliness is commendable with meticulous attention to hygiene in rooms and common areas. Impeccable cleaning services and fresh facilities enhance the comfortable stay. Similarly, the staff at Hotel Palace Inn SCLC receive acclaim for their friendliness and helpfulness, contributing significantly to a welcoming atmosphere. The night receptionist and key staff members, particularly Jesus and Mario, are often highlighted for their exceptional service.
The breakfast offering, however, presents a mixed picture. While some guests find it satisfactory, others criticize its simplicity and lack of variety, alongside operational hitches with amenities like water dispensers. Similarly, the Wi-Fi service receives varied feedback; while some guests experience decent connectivity, many point out issues with signal strength and the tedious process of obtaining daily access.
Guests using the parking facilities appreciate the indoor garage's security and protection, albeit noting the space's tightness. Family travelers benefit from ample room accommodations and thoughtful staff, making it a suitable choice for those with diverse needs, including those traveling with pets and elderly family members.
The hotel’s pet-friendly policy is an appreciated feature, allowing guests to travel with their pets. Overall, Hotel Palace Inn SCLC is highly rated for its excellent location, cleanliness and welcoming staff, ensuring a comfortable and enjoyable stay for a broad range of travelers.
Categories
Guests find the rooms to be a highlight, consistently praising their spaciousness, cleanliness and comfortable decor. Modern amenities, effective soundproofing and stylish interiors contribute significantly to a positive lodging experience. While minor inconveniences like limited natural light and storage space exist, the overall room quality garners high marks.
The hotel's dedication to cleanliness is commendable with meticulous attention to hygiene in rooms and common areas. Impeccable cleaning services and fresh facilities enhance the comfortable stay. Similarly, the staff at Hotel Palace Inn SCLC receive acclaim for their friendliness and helpfulness, contributing significantly to a welcoming atmosphere. The night receptionist and key staff members, particularly Jesus and Mario, are often highlighted for their exceptional service.
The breakfast offering, however, presents a mixed picture. While some guests find it satisfactory, others criticize its simplicity and lack of variety, alongside operational hitches with amenities like water dispensers. Similarly, the Wi-Fi service receives varied feedback; while some guests experience decent connectivity, many point out issues with signal strength and the tedious process of obtaining daily access.
Guests using the parking facilities appreciate the indoor garage's security and protection, albeit noting the space's tightness. Family travelers benefit from ample room accommodations and thoughtful staff, making it a suitable choice for those with diverse needs, including those traveling with pets and elderly family members.
The hotel’s pet-friendly policy is an appreciated feature, allowing guests to travel with their pets. Overall, Hotel Palace Inn SCLC is highly rated for its excellent location, cleanliness and welcoming staff, ensuring a comfortable and enjoyable stay for a broad range of travelers.
Dog Friendly Hotel
This hotel is highlighted for its pet-friendly policies, it accepts pets, making it convenient for those traveling with their furry companions. Guests have noted the hotel's excellent pet-friendly reputation and appreciated the accommodation of their pets, enhancing their stay. It is also located close to restaurants.
Dogs Stay Free
3-Star Hotel
This hotel is known for its comfortable rooms and convenient location in Barrio Santa Lucia. It offers a pleasant stay with easy access to local attractions.
Family Friendly Hotel
Hotel with Parking
Hotel where Dogs Stay Free
Guest Reviews
Hotel Palace Inn SCLC boasts an impressive array of positive feedback regarding its location, making it a prime choice for visitors to San Cristobal de Las Casas. Consistently praised for its centralized position, this hotel places guests just steps away from the city center, historic town center and main streets. The proximity to many restaurants, coffee shops and stores adds to its appeal. Visitors appreciate the convenience of being within easy walking distance to tourist attractions, markets and the ADO bus station. Furthermore, despite its central location, the hotel manages to maintain a peaceful and quiet atmosphere, ideal for restful stays. With excellent accessibility and a close-knit ambiance, it perfectly balances proximity to key sights and serene comfort. The hotel's cleanliness, comfort and friendly staff further enhance the overall experience, making it a top recommendation for travelers.
Hotel Palace Inn SCLC receives mixed reviews regarding its breakfast offerings. Many guests find the breakfast to be simple yet acceptable for its price with some stating that everything at breakfast was delicious or describing the meal as good. Despite these positive remarks, numerous reviews suggest room for improvement. Criticisms include the absence of variety, as breakfasts are very basic, small and limited with no buffet option available. Guests also noted challenges such as a non-functional cold/hot water dispenser and the lack of restaurant service, which can be disappointing given that the breakfast isn’t included with the stay. Lastly, the restaurant's limited hours from 9am to 11am might be inconvenient for some guests.
Hotel Palace Inn SCLC offers guests a predominantly positive experience when it comes to room accommodations. The rooms are repeatedly described as large, spacious and clean, aligning well with the photos available online. Comfort seems to be a primary focus with many guests praising the comfortable beds and pillows. The rooms are not only comfortable but also beautifully decorated, often featuring modern and clean interiors. Visitors will appreciate the quiet despite the hotel's central location, thanks to effective soundproofing.
Amenities in the rooms are well-rated with air conditioning, personal heating and complimentary coffee available at all times. The functional and spacious bathrooms are another highlight, ensuring guests have a comfortable stay. Attention to detail is evident in the good hygiene supplies and the well-maintained facilities. For families, there are adequate accommodations and the hotel's overall modern feel contributes positively to the stay.
However, there are a few minor drawbacks. Some guests noted that some rooms can be dark due to a lack of natural light and a few rooms have low ceilings on one side. Storage space can be limited as some rooms lack closets or have small closets, which might be a concern for longer stays. Additionally, there are occasional comments about noise from other rooms, but this seems to be infrequent.
Overall, the rooms at Hotel Palace Inn SCLC are highly rated for their spaciousness, cleanliness and comfort, making it a reliable choice for travelers seeking a pleasant and comfortable stay.
Hotel Palace Inn SCLC generally receives positive feedback regarding its beds, which are frequently described as comfortable, super comfortable and very clean. The pillows also contribute to the comfort level experienced by guests. However, there are mentions of the beds being on the smaller side with some guests expecting larger options such as king-sized beds but finding queen-sized or smaller beds instead. A minority of reviews noted issues with the beds being noisy or hard or even concerns about their cleanliness. Despite these points, the overall consensus highlights the beds as a strong feature of the hotel, offering a comfortable place to rest after a day of exploring.
Hotel Palace Inn SCLC stands out for its unwavering commitment to cleanliness, consistently praised by guests for maintaining an impeccable standard. Visitors frequently describe the hotel as clean, comfortable and very tidy with every corner of the establishment reflecting meticulous attention to detail. Rooms are regularly highlighted for their spotless condition, complemented by a daily cleaning service that ensures everything remains fresh and well-maintained. The cleanliness of the bathrooms receives particular praise for being impeccable, contributing to an overall sense of hygiene and comfort.
Guests appreciate the clean towels and facilities that not only look good but also smell pleasant, adding to the comfortable atmosphere. The modern design and stylish ambiance of the rooms and common areas further enhance the appeal with many noting the well-maintained and organized spaces. The hotel's excellent location combined with its superb cleanliness makes it an attractive choice for travelers seeking a worry-free stay.
While there are minor concerns about the number of electrical sockets and occasional issues with linen cleanliness, these are eclipsed by the overwhelmingly positive feedback regarding the general hygiene and cleanliness standards. The presence of good hygiene supplies and a diligent staff that shows consistent care contribute significantly to the pleasant experience. Overall, Hotel Palace Inn SCLC is celebrated for providing a very clean and inviting environment, where guests can feel comfortable and well-cared for.
Hotel Palace Inn SCLC boasts an exceptionally friendly and helpful staff, receiving high praise for their attentiveness and kindness. Guests frequently highlight the warmth and efficiency of the staff, making their stay comfortable and welcoming from check-in to check-out. Special mentions go to night receptionist Jesus for his attentive and friendly service and Mario for his excellent customer care.
The staff’s commitment to providing outstanding service is evident in the numerous positive remarks about their friendliness and attentiveness. Many guests appreciated the staff going above and beyond, helping with internet issues, offering recommendations and ensuring a pleasant experience overall. The cleaning staff also received compliments for their diligence and the cleanliness maintained throughout the hotel.
However, there were some mixed reviews about the reception staff. While many guests found the receptionists to be helpful and polite, others noted a need for improvement in their attitude and availability, particularly during the morning shift. Despite these occasional negative experiences, the majority of reviews reflect a high level of satisfaction with the staff’s service, contributing to an overall positive impression of the hotel.
The Wi-Fi experience at Hotel Palace Inn SCLC varied among guests with some highlighting positive aspects such as the Wi-Fi and air conditioning working well and the hotel offering good internet quality. However, numerous issues were repeatedly mentioned, including internet connection problems and slow speeds. One common complaint was that guests had to request a new ticket from reception for each device every 24 hours, which was found to be inconvenient by many.
Guests also noted that the Wi-Fi did not reach all rooms adequately with some reporting that it wouldn't let them connect or that the signal disappeared altogether once inside the room. There were specific mentions of poor Wi-Fi signals and the need to improve the overall internet connection, as it often did not allow pages to load properly. Others highlighted that there was no internet during their stay or that the system frequently failed.
While some guests experienced satisfactory Wi-Fi and good internet, many found the service unreliable and difficult to use. Issues such as mandatory daily password changes, weak connectivity and poor signal strength contributed to a mixed reputation for the hotel’s Wi-Fi service.
Hotel Palace Inn SCLC offers several advantages for guests arriving by car with the availability of a parking garage frequently highlighted. Guests appreciate the indoor parking, which not only provides protection from the elements but also adds a layer of security for their vehicles. The convenience of having a private parking lot within the hotel premises is another recurring positive mention.
However, there are some limitations to note. The parking lot is described as small and the entrance is tight, which can make maneuvering difficult, especially when the lot is full. Despite these challenges, the overall sentiment indicates that the parking availability at Hotel Palace Inn SCLC is a significant benefit, offering peace of mind to its guests.
Hotel Palace Inn SCLC stands out as an ideal destination for family trips, warmly welcoming guests of all ages, including babies and pets. The spacious family rooms provide ample space for comfort and the staff goes the extra mile to ensure families can stay close together. Families, including those traveling with elderly members or individuals with wheelchairs, find the accommodations suitable and comfortable. The hotel’s organization and amenities make it accommodating for various family needs, contributing to a pleasant stay for everyone.
Situated in a welcoming environment for pet owners, Hotel Palace Inn SCLC is highlighted for its pet-friendly policies. It accepts pets, making it convenient for those traveling with their furry companions. Guests have noted the hotel's excellent pet-friendly reputation and appreciated the accommodation of their pets, enhancing their stay. However, it's important to note that pets may not be left unattended in the rooms. Overall, the hotel is a commendable choice for dog owners looking for a pet-inclusive experience.
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Location
Breakfast
Rooms
Amenities in the rooms are well-rated with air conditioning, personal heating and complimentary coffee available at all times. The functional and spacious bathrooms are another highlight, ensuring guests have a comfortable stay. Attention to detail is evident in the good hygiene supplies and the well-maintained facilities. For families, there are adequate accommodations and the hotel's overall modern feel contributes positively to the stay.
However, there are a few minor drawbacks. Some guests noted that some rooms can be dark due to a lack of natural light and a few rooms have low ceilings on one side. Storage space can be limited as some rooms lack closets or have small closets, which might be a concern for longer stays. Additionally, there are occasional comments about noise from other rooms, but this seems to be infrequent.
Overall, the rooms at Hotel Palace Inn SCLC are highly rated for their spaciousness, cleanliness and comfort, making it a reliable choice for travelers seeking a pleasant and comfortable stay.
Beds
Cleanliness
Guests appreciate the clean towels and facilities that not only look good but also smell pleasant, adding to the comfortable atmosphere. The modern design and stylish ambiance of the rooms and common areas further enhance the appeal with many noting the well-maintained and organized spaces. The hotel's excellent location combined with its superb cleanliness makes it an attractive choice for travelers seeking a worry-free stay.
While there are minor concerns about the number of electrical sockets and occasional issues with linen cleanliness, these are eclipsed by the overwhelmingly positive feedback regarding the general hygiene and cleanliness standards. The presence of good hygiene supplies and a diligent staff that shows consistent care contribute significantly to the pleasant experience. Overall, Hotel Palace Inn SCLC is celebrated for providing a very clean and inviting environment, where guests can feel comfortable and well-cared for.
Staff
The staff’s commitment to providing outstanding service is evident in the numerous positive remarks about their friendliness and attentiveness. Many guests appreciated the staff going above and beyond, helping with internet issues, offering recommendations and ensuring a pleasant experience overall. The cleaning staff also received compliments for their diligence and the cleanliness maintained throughout the hotel.
However, there were some mixed reviews about the reception staff. While many guests found the receptionists to be helpful and polite, others noted a need for improvement in their attitude and availability, particularly during the morning shift. Despite these occasional negative experiences, the majority of reviews reflect a high level of satisfaction with the staff’s service, contributing to an overall positive impression of the hotel.
Wi-Fi
Guests also noted that the Wi-Fi did not reach all rooms adequately with some reporting that it wouldn't let them connect or that the signal disappeared altogether once inside the room. There were specific mentions of poor Wi-Fi signals and the need to improve the overall internet connection, as it often did not allow pages to load properly. Others highlighted that there was no internet during their stay or that the system frequently failed.
While some guests experienced satisfactory Wi-Fi and good internet, many found the service unreliable and difficult to use. Issues such as mandatory daily password changes, weak connectivity and poor signal strength contributed to a mixed reputation for the hotel’s Wi-Fi service.
Parking
However, there are some limitations to note. The parking lot is described as small and the entrance is tight, which can make maneuvering difficult, especially when the lot is full. Despite these challenges, the overall sentiment indicates that the parking availability at Hotel Palace Inn SCLC is a significant benefit, offering peace of mind to its guests.
Family
Dog Friendly
No, Hotel Palace Inn SCLC doesn't have any pool.
No, a spa isn't available at Hotel Palace Inn SCLC.
Yes, Hotel Palace Inn SCLC welcomes dogs.
Yes, parking facilities are available at Hotel Palace Inn SCLC.
No, Hotel Palace Inn SCLC doesn't have a gym.
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