Santa Clara, 2515 El Camino Real37.352711,-121.971466(Show on Map)
7.6
Good
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+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Granada Hotel Santa Clara receives generally positive feedback from guests, particularly in terms of its advantageous location, room quality, and staff service. Situated conveniently near Levi's Stadium and various stores, it caters well to both leisure and business travelers, providing a good cost-benefit ratio. The location is complemented by ample parking, making it easily accessible for those with vehicles.
The rooms at Granada Hotel Santa Clara are consistently praised for their spaciousness, cleanliness, and comfort. Guests appreciate the well-maintained, airy rooms, which often include useful features like separate kitchen sink areas. The comfortable beds and quiet environment contribute to a restful stay, despite some rooms having a slightly dated feel or an occasional unpleasant cleaning scent.
The staff at the hotel enhance the guest experience with their friendly and professional demeanor. The front desk personnel, in particular, are noted for their attentiveness and pleasant service, helping to create a warm and welcoming atmosphere. This positive interaction with the staff is often highlighted as a balancing factor to any minor shortcomings in the hotel facilities.
However, some areas of improvement have been identified. The breakfast service has been inconsistent, with guests reporting minimal offerings or no breakfast at all. Cleanliness, while generally acceptable, has room for improvement, particularly concerning bathroom maintenance issues like mold and stains. Lastly, the beds receive mixed reviews, but most guests find them comfortable despite a few calls for updates to the mattresses and pillows.
Overall, Granada Hotel Santa Clara is appreciated for its combination of a convenient location, comfortable rooms, and hospitable staff, making it a satisfying choice for many travelers.
Categories
Free Wi-Fi
This hotel offers free Wi-Fi and rooms that include kitchenettes. It is located in downtown Santa Clara, with San Jose International Airport 5.8 miles away.
Parking
Free guest parking is provided for visitors, offering a cost-free parking solution.
Accessible
This inn ensures wheelchair accessibility throughout the property and in guest rooms, with accessible routes from parking to the entrance and key areas. Visual fire alarms and TTY are available at the front desk, and registration counters have a lowered portion.
Room Types
King Room - Non-SmokingThis room offers air-conditioning, a kitchenette with a microwave, a refrigerator, and a coffee machine, a desk and a TV with cable channels. A continental breakfast is provided.
Double Room - Non-Smoking This room offers air conditioning, a kitchenette with a microwave, a refrigerator, and a coffee machine, a desk and a TV with cable channels.
Queen Room - Disability AccessThe double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. This double room has a seating area, heating, a flat-screen TV with cable channels and a quiet street view. The unit has 1 bed.
Deluxe King RoomThe spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. The unit has 1 bed.
Deluxe Double RoomThe spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer. This double room features a seating area, heating, a flat-screen TV with cable channels and a quiet street view. The unit offers 2 beds.
Guest Reviews
7.6
Good
Review Summaries
Location
Granada Hotel Santa Clara boasts a favorable location that many guests find convenient for various purposes. Situated close to Levi's Stadium, the hotel is ideal for those attending events there or nearby. Its proximity to various stores ensures easy access to shopping and essentials. Guests appreciate the straightforward directions which make it easy to find. The location seems to cater to both leisure and business travelers, offering a good cost-benefit ratio. While opinions on the location vary slightly, most agree that it serves their needs well, whether visiting friends or attending local attractions. Additionally, the presence of ample parking adds to its convenience for travelers with vehicles.
Breakfast
Granada Hotel Santa Clara presents itself as a hotel offering breakfast, but recent guest experiences reveal discrepancies in this service. While breakfast is technically included, guests have frequently noted a lack of options, with some reviews indicating that no breakfast was served at all, beyond takeaway coffee. For those who did partake, the offerings were described as minimalistic, often involving just coffee, bread, a croissant, and a piece of fruit, occasionally with toast and limited additional fruit. The breakfast aligns more with a basic continental style, which some guests found just satisfactory, while others were disappointed by the lack of variety, with no cereals or milk available. There have been mentions that breakfast has not been provided since July 2023, which further complicates the situation. Cleanliness issues also surfaced in a few reviews. Overall, it seems that expectations for a fulfilling hotel breakfast might not be met at Granada Hotel Santa Clara, according to recent guest feedback.
Rooms
Granada Hotel Santa Clara consistently receives praise for its spacious and clean rooms, offering guests ample space and comfort. Most visitors find the rooms to be not only large and airy but also pleasantly adorned and well-maintained. This attention to cleanliness and layout extends to specific features, such as separate kitchen sink areas that many guests find particularly handy. The location is frequently highlighted, as it places guests in a convenient spot to explore the surrounding area. In addition, the rooms are often lauded for their comfort, featuring comfortable beds and a quiet environment that enhances the overall guest experience. However, it's noted that some rooms may have a dated feel, occasionally accompanied by an unpleasant cleaning scent. Despite a few critical reviews, the general consensus depicts the Granada Hotel Santa Clara as fulfilling expectations for a comfortable and clean stay.
Beds
Granada Hotel Santa Clara has garnered mixed feedback regarding its beds, but a notable portion of guests have expressed satisfaction with their sleeping experience. Many reviews underscore the comfort of the beds, describing them as comfortable, with additional praise for the pillows. Some guests highlight the clean rooms in conjunction with comfortable beds, enhancing the overall stay. While there are mentions of beds being surprisingly good and reasonably satisfactory, a few reviews suggest the mattresses and pillows might benefit from updating, with some guests finding the beds a little hard and old. Despite these critiques, the general consensus leans towards a favorable view of the accommodations, making it a cozy and satisfactory choice for many travelers.
Cleanliness
Granada Hotel Santa Clara receives generally positive feedback on its cleanliness from guests, who frequently describe the rooms as clean and comfortable. Many appreciate the neat and tidy spaces, highlighting that the rooms are very clean and the environment quiet. However, there are some mentions of maintenance issues, particularly with bathrooms, where guests have noted mold and stains around shower stalls and sinks. Despite these concerns, guests find the overall level of cleanliness acceptable, especially given the low pricing. The weekly cleaning schedule might be a drawback for some, but it suffices for those prioritizing affordability in a convenient location along El Camino Real.
Staff
The staff at Granada Hotel Santa Clara consistently receives high praise for their friendliness and professionalism. Many reviews highlight the warm and welcoming nature of the employees, making guests feel attended to and valued during their stay. The front desk personnel, in particular, are commended for their attentive service and pleasant demeanor, contributing positively to the overall guest experience. While there are a few mentions of inadequacy and unfriendliness among certain staff members, the majority of reviews emphasize the team’s helpfulness and willingness to ensure a clean and well-maintained environment, often balancing out any shortcomings in the hotel facilities.
FAQ
No, Granada Hotel Santa Clara doesn't have any pool.
No, a spa isn't available at Granada Hotel Santa Clara.
No, Granada Hotel Santa Clara doesn't allow dogs.
Yes, parking facilities are available at Granada Hotel Santa Clara.
