Silken Atlántida Santa Cruz
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Summary of reviewsThe Silken Atlántida Santa Cruz hotel in Santa Cruz de Tenerife earns high praise from guests across various categories, emphasizing its central location, high-quality breakfast and spacious, comfortable rooms.
The location is highlighted as a standout feature, situated in a central area close to commercial centers, shops and restaurants. This makes it an ideal choice for both shopping enthusiasts and sightseers. The excellent transport connections, proximity to key landmarks like the Adán Martín Auditorium and quiet despite being central, contribute to a convenient and relaxing stay. Ample parking options and nearby amenities like supermarkets and pharmacies further enhance its appeal.
Guests consistently commend the breakfast for its variety, quality and inclusiveness. The extensive buffet offers local and international dishes, catering to diverse dietary needs with options like gluten-free and soy products. While some guests suggested improvements such as the addition of fresh orange juice and better coffee, the overall consensus is that the breakfast experience is a highlight of the hotel.
Dinner at the hotel receives mixed reviews, but many guests appreciate the quality and taste of the food served in the restaurant. The tapas and the value for money are particularly praised, although some guests wished for a broader menu and earlier dinner service. Despite minor setbacks like undercooked dishes and inconsistent cocktails, the restaurant generally offers a satisfactory dining experience with excellent service and reasonable prices.
The rooms are widely celebrated for their spaciousness, cleanliness and modern amenities. Guests find the beds exceptionally comfortable and appreciate the tranquil ambiance. The suites with their additional features like large terraces, offer an extra level of luxury. Even though some mentions of dated decor and minor issues, such as sparse lighting, arise, the overall sentiment remains positive, highlighting the rooms as a strong point of the hotel.
Cleanliness is another area where the hotel excels with guests consistently noting the spotless condition of their rooms and common areas. The housekeeping staff receives applause for their meticulous attention to detail, ensuring a pleasant environment throughout the stay.
The staff at Silken Atlántida Santa Cruz is frequently praised for their friendliness, professionalism and attentiveness. From the reception team to the restaurant and housekeeping staff, guests feel well-cared for, noting the exceptional hospitality and responsiveness that enhance their overall experience.
Wi-Fi connectivity receives mixed feedback with many guests finding it reliable and convenient, while others report occasional slow speeds and the need for repeated log-ins. Despite these variations, the availability of strong, free internet access contributes positively to the guest experience.
The spa facilities on the top floor, featuring jacuzzis, a sauna and a small gym, offer a relaxing spot for guests, although some mention the need for maintenance and upgrades. The rooftop jacuzzi and terrace, in particular, provide a pleasant escape with scenic views.
Parking options are well-regarded with on-site and nearby facilities providing convenience for those traveling by car. Although some spaces are noted as narrow, the overall parking experience is comfortable and secure, adding value to the stay.
Lastly, while the hotel presents itself as a four-star property, there is some debate among guests about whether it meets this standard. While many find it a good value for money with clean, modern facilities, others suggest that certain amenities and decor aspects fall short of four-star expectations. Nevertheless, the Silken Atlántida Santa Cruz remains a comfortable and practical choice for travelers, particularly for business purposes, offering a pleasant stay in Santa Cruz de Tenerife.
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The location is highlighted as a standout feature, situated in a central area close to commercial centers, shops and restaurants. This makes it an ideal choice for both shopping enthusiasts and sightseers. The excellent transport connections, proximity to key landmarks like the Adán Martín Auditorium and quiet despite being central, contribute to a convenient and relaxing stay. Ample parking options and nearby amenities like supermarkets and pharmacies further enhance its appeal.
Guests consistently commend the breakfast for its variety, quality and inclusiveness. The extensive buffet offers local and international dishes, catering to diverse dietary needs with options like gluten-free and soy products. While some guests suggested improvements such as the addition of fresh orange juice and better coffee, the overall consensus is that the breakfast experience is a highlight of the hotel.
Dinner at the hotel receives mixed reviews, but many guests appreciate the quality and taste of the food served in the restaurant. The tapas and the value for money are particularly praised, although some guests wished for a broader menu and earlier dinner service. Despite minor setbacks like undercooked dishes and inconsistent cocktails, the restaurant generally offers a satisfactory dining experience with excellent service and reasonable prices.
The rooms are widely celebrated for their spaciousness, cleanliness and modern amenities. Guests find the beds exceptionally comfortable and appreciate the tranquil ambiance. The suites with their additional features like large terraces, offer an extra level of luxury. Even though some mentions of dated decor and minor issues, such as sparse lighting, arise, the overall sentiment remains positive, highlighting the rooms as a strong point of the hotel.
Cleanliness is another area where the hotel excels with guests consistently noting the spotless condition of their rooms and common areas. The housekeeping staff receives applause for their meticulous attention to detail, ensuring a pleasant environment throughout the stay.
The staff at Silken Atlántida Santa Cruz is frequently praised for their friendliness, professionalism and attentiveness. From the reception team to the restaurant and housekeeping staff, guests feel well-cared for, noting the exceptional hospitality and responsiveness that enhance their overall experience.
Wi-Fi connectivity receives mixed feedback with many guests finding it reliable and convenient, while others report occasional slow speeds and the need for repeated log-ins. Despite these variations, the availability of strong, free internet access contributes positively to the guest experience.
The spa facilities on the top floor, featuring jacuzzis, a sauna and a small gym, offer a relaxing spot for guests, although some mention the need for maintenance and upgrades. The rooftop jacuzzi and terrace, in particular, provide a pleasant escape with scenic views.
Parking options are well-regarded with on-site and nearby facilities providing convenience for those traveling by car. Although some spaces are noted as narrow, the overall parking experience is comfortable and secure, adding value to the stay.
Lastly, while the hotel presents itself as a four-star property, there is some debate among guests about whether it meets this standard. While many find it a good value for money with clean, modern facilities, others suggest that certain amenities and decor aspects fall short of four-star expectations. Nevertheless, the Silken Atlántida Santa Cruz remains a comfortable and practical choice for travelers, particularly for business purposes, offering a pleasant stay in Santa Cruz de Tenerife.
4-Star Hotel
Set in Santa Cruz's commercial and financial centre, this 4 star hotel offers panoramic sea views, a rooftop terrace, and rooms with hydromassage showers and free Wi-Fi.
Hotel for Honeymoon
Hotel with Spa
Romantic Hotel
Business Hotel
Hotel with Parking
Hotel with Gym
Guest Reviews
The location of the Silken Atlántida Santa Cruz hotel in Santa Cruz de Tenerife is overwhelmingly praised by guests. Nestled in a central area, the hotel is conveniently close to various commercial centers, shops and restaurants, making it an ideal spot for shopping enthusiasts. The transport connections are another highlight with the main bus station, tramway and taxi stops all within walking distance, providing easy access to explore the city and beyond. The close proximity to the Adán Martín Auditorium, the port and the historical center makes it perfect for sightseers and concertgoers alike.
Guests appreciate that crucial amenities like supermarkets, fast food restaurants and pharmacies are nearby, ensuring that everything they need is within reach. Parking facilities are lauded, both on-site and in nearby areas, which is a significant perk for those traveling by car. Visitors also find the location quiet and peaceful despite being centrally positioned, making it a suitable choice for a relaxing stay. Overall, the strategic and central position of the Silken Atlántida Santa Cruz makes it an excellent base for exploring Santa Cruz de Tenerife and enjoying all the city has to offer.
The breakfast experience at Silken Atlántida Santa Cruz is widely praised by guests for its variety, quality and completeness. Many comment on the extensive selection available, including high-quality buffet options with local and international dishes. The presence of gluten-free and soy options enhances the inclusivity of the offerings. Guests frequently describe the breakfast as delicious, substantial and very satisfying, noting the fresh pastries, fruits and even specialty items like salmon.
Despite mostly favorable reviews, a few guests pointed out areas for improvement, such as the desire for fresh orange juice and better coffee. While some felt the breakfast was slightly overpriced, the overall consensus is that the quality and variety justify the cost. The breakfast room’s space and service are occasionally mentioned as areas that could handle the crowds better during peak times.
Overall, Silken Atlántida Santa Cruz offers a breakfast experience that stands out in its category with numerous guests marking it as a highlight of their stay.
Silken Atlántida Santa Cruz offers a dining experience that has received mixed reviews from guests, but there are several positive aspects highlighted in their feedback. The food quality in the restaurant is notably good with many guests describing it as delicious and fantastic. The attached restaurant has received praise for its tapas and offers good value for money.
While the restaurant provides quality meals and good service, the menu variety has room for improvement. Several guests wished for more options and noted some disappointing dishes. Moreover, traditional food enthusiasts might find the menu lacking.
The dinner service starts relatively late at 8 PM, which may be inconvenient for those preferring an earlier meal. The cafeteria is recommended for dinner, offering a favorable alternative to the main restaurant. The prices are sensible, making it an appealing option for many.
Despite some inconsistencies, such as undercooked meat in a hamburger and a poorly made Margarita drink, many guests were satisfied with their dining experience. Overall, the restaurant is a solid option for hotel guests, offering good food quality, excellent service and reasonable prices.
At the Silken Atlántida Santa Cruz, the rooms are consistently praised for their spaciousness and comfort. Guests frequently highlight the large, well-equipped rooms that provide ample space for opening suitcases and moving around comfortably. The beds are noted for being particularly comfortable with several reviewers appreciating the quality of the bedding and pillows. Many reviews mention the cleanliness of the rooms, which are often described as modern and well-maintained. Bathrooms also receive positive feedback for being large, clean and well-stocked with amenities.
The suites, in particular, offer an extra level of luxury with additional space and features, such as separate living areas and large terraces with views of Santa Cruz. Quietness is another common compliment, indicating effective soundproofing, despite occasional mentions of street noise. The views from the rooms, especially those on higher floors, are appreciated for their scenic outlooks, which add to the overall pleasant experience.
Guests often find the modern design of the rooms appealing with well-presented and minimalistic décor that enhances the overall comfort. Despite a few remarks about dated décor or minor issues, such as insufficient lighting or dirty ironing machines, the general sentiment remains positive.
Overall, the Silken Atlántida Santa Cruz offers a comfortable and clean stay with spacious rooms, modern amenities and a focus on guest comfort, making it a worthwhile choice for travelers visiting Santa Cruz.
The beds at Silken Atlántida Santa Cruz receive high praise from guests with many noting their exceptional comfort. Numerous reviews highlight the beds as super comfortable with some guests rarely sleeping so well in a hotel. The spaciousness and comfort of the king-size and large beds are frequently mentioned, adding to the overall positive experience. The beds and pillows are often described as very comfortable with good quality mattresses further enhancing the restful sleep. While there are some mentions of the mattresses being a bit uncomfortable or rock hard, the overwhelming consensus is that the beds contribute significantly to a good night's rest at this hotel. The bed and bedding quality, along with the room size and attentive staff, make for a comfortable stay.
Silken Atlántida Santa Cruz consistently receives high praise for its cleanliness with the majority of guests noting the spotless condition of their rooms. The housekeeping staff is commended for their efficiency and attention to detail, ensuring that rooms are meticulously maintained and cleaned daily. The hotel’s facilities, including the bathrooms and common areas, also uphold excellent standards of hygiene. Guests appreciate the fresh and clean smell throughout the premises. The rooms are described as modern, spacious and comfortable, adding to the overall pleasant experience. While there are a few mentions of areas needing improvement, such as occasional dust, the overall feedback highlights a commitment to cleanliness and guest satisfaction. The combination of clean and well-kept accommodations with professional and friendly housekeeping services makes Silken Atlántida Santa Cruz a reliable choice for travelers prioritizing hygiene and comfort.
Silken Atlántida Santa Cruz has garnered overwhelmingly positive feedback regarding its staff. Guests frequently praise the hotel’s reception team, bar, restaurant and housekeeping staff for their friendliness, helpfulness and professionalism. The reception staff, in particular, are highlighted for being friendly, competent and attentive, often going above and beyond to make guests feel welcome and address their needs promptly. Guests appreciate the courteous and solution-driven service with many noting the exceptional hospitality and the staff's positive attitude. The breakfast service and overall attention to cleanliness also receive commendations. Despite a few isolated comments about less favorable interactions, the general consensus is that the staff's responsiveness and dedication significantly enhance the overall guest experience at the hotel.
Silken Atlántida Santa Cruz offers varied experiences when it comes to Wi-Fi connectivity. Many guests appreciate the fast and reliable Wi-Fi service, noting that it is available in rooms as well as common areas and is consistently stable. Some have highlighted that the free Wi-Fi is both good and convenient for their needs. However, other reviews suggest that the Wi-Fi can sometimes be slow and occasionally requires users to log in repeatedly, which can be inconvenient.
Despite these mixed reviews, features like good internet connection, strong signal and access to free coffee, tea and cookies in the club area seem to have provided a positive experience for many visitors. The facility's Wi-Fi works well overall, but potential guests should be aware that there might be variability in speed and occasional interruptions.
Guest reviews highlight both positive and negative aspects of the spa facilities at Silken Atlántida Santa Cruz. Many visitors appreciated the spa's top-floor location, offering amenities like two jacuzzis, a sauna and a small gym. The rooftop jacuzzi and terrace received particular praise for providing a relaxing experience with a pleasant view. Guests frequently mentioned free access to the sauna and jacuzzi, describing the facilities as well-maintained and clean.
On the downside, some visitors found the spa area to be small and in need of maintenance, noting that not all jacuzzis were functional and that certain elements like lockers and accurate descriptions were lacking. Despite these issues, the helpful reception desk and the professionalism of the staff maintaining water quality were positively remarked upon. Overall, while offering a mix of great amenities, the spa and gym areas could benefit from additional investment and upgrades to fully meet guest expectations.
Silken Atlántida Santa Cruz offers a gym located on the top floor, providing guests with panoramic views and easy access via glass elevators featuring ocean views. The fitness facilities, although small and basic, are seen as adequate for maintaining an exercise routine during a stay. Despite being described as outdated and in need of maintenance, the gym is appreciated for its convenience and suitability, featuring mainly cardio machines. Guests also highlight the additional wellness amenities on the top floor, including a sauna, solarium and Jacuzzi, which add to the overall experience. While some reviews mention the need for more investment in updating the gym facilities, others regard the gym and the associated amenities as a significant plus for the hotel, contributing to its value.
Silken Atlántida Santa Cruz offers a range of parking options that cater to different needs, making it convenient for those exploring the area by car. The hotel provides on-site parking, which is particularly valued by guests for its ease of access from the lobby and the peace of mind it affords. The availability of both private and valet parking services is appreciated, although some find the spaces to be quite narrow and the corners tight. For those booking club rooms, parking is often included, adding to the convenience.
Guests have highlighted the ample parking space and the hotel’s close proximity to outdoor free parking options. The underground parking garage is frequently mentioned for providing a reliable place to leave vehicles, albeit sometimes at an additional cost, typically around 12 to 15 euros per day. Some reviews note the convenience of nearby free street parking as an alternative.
Although parking is sometimes described as complicated or difficult to find, the central location of the hotel within the city makes up for it. The hotel's advantageous position offers easy connections to motorways, enhancing its appeal as a base for exploring the island. While the cost of parking is noted by some as high, others consider the convenience and security it provides well worth the price.
Overall, Silken Atlántida Santa Cruz appears to have good parking facilities, offering peace of mind and practicality for guests with cars.
The Silken Atlántida Santa Cruz presents itself as a four-star hotel, yet there is considerable debate about whether it truly meets this standard. Many guests found the hotel clean and modern, remarking on its consistent quality and noting it as a good value for money, fitting the expectations of a standard four-star establishment. However, numerous reviews indicate that the hotel's amenities, such as the basic gym and somewhat outdated rooms, do not align with what one would anticipate from a four-star experience.
Guests highlighted several areas where the hotel falls short of four-star expectations, including the quality of food and general decor. The overall facilities and room features were frequently mentioned as not meeting the four-star criteria with some describing the decor as not being up to standard and others saying the hotel is more reminiscent of a three-star property.
Despite these critiques, the hotel has been described as comfortable, particularly suited for business travel. Nonetheless, there is a sentiment that the service level and overall guest experience require improvement to truly match a four-star rating.
Located in the heart of Santa Cruz, the 'Silken Atlántida Santa Cruz' hotel is a solid choice for business travelers. The hotel's prime location offers easy access to shopping areas and is conveniently connected to the motorway, making travel around the region effortless. The property features a well-equipped business center and functional spaces tailored for business needs, including club rooms that come with plenty of outlets for charging devices.
Guests consistently mention the hotel’s comfortable and clean rooms. While it is officially rated as a 3-star property, it delivers a 4-star experience in many aspects, hinting at potential for further improvements. The central position adjacent to the city center ensures that guests have access to various amenities such as shops, supermarkets and even a nearby swimming complex for relaxation after meetings.
The restaurant is frequently praised for its excellent food, particularly the weekend buffet and lunch options, contributing to an overall pleasant dining experience. Business travelers can enjoy a high level of comfort and convenience with easy parking and strong internet connectivity rounding out the essentials for a productive stay.
While the receptionist service has received some negative remarks, the overall experience at the hotel remains very positive, making it a great option for those on business trips looking to balance work and relaxation seamlessly.
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Location
Guests appreciate that crucial amenities like supermarkets, fast food restaurants and pharmacies are nearby, ensuring that everything they need is within reach. Parking facilities are lauded, both on-site and in nearby areas, which is a significant perk for those traveling by car. Visitors also find the location quiet and peaceful despite being centrally positioned, making it a suitable choice for a relaxing stay. Overall, the strategic and central position of the Silken Atlántida Santa Cruz makes it an excellent base for exploring Santa Cruz de Tenerife and enjoying all the city has to offer.
Breakfast
Despite mostly favorable reviews, a few guests pointed out areas for improvement, such as the desire for fresh orange juice and better coffee. While some felt the breakfast was slightly overpriced, the overall consensus is that the quality and variety justify the cost. The breakfast room’s space and service are occasionally mentioned as areas that could handle the crowds better during peak times.
Overall, Silken Atlántida Santa Cruz offers a breakfast experience that stands out in its category with numerous guests marking it as a highlight of their stay.
Dinner
While the restaurant provides quality meals and good service, the menu variety has room for improvement. Several guests wished for more options and noted some disappointing dishes. Moreover, traditional food enthusiasts might find the menu lacking.
The dinner service starts relatively late at 8 PM, which may be inconvenient for those preferring an earlier meal. The cafeteria is recommended for dinner, offering a favorable alternative to the main restaurant. The prices are sensible, making it an appealing option for many.
Despite some inconsistencies, such as undercooked meat in a hamburger and a poorly made Margarita drink, many guests were satisfied with their dining experience. Overall, the restaurant is a solid option for hotel guests, offering good food quality, excellent service and reasonable prices.
Rooms
The suites, in particular, offer an extra level of luxury with additional space and features, such as separate living areas and large terraces with views of Santa Cruz. Quietness is another common compliment, indicating effective soundproofing, despite occasional mentions of street noise. The views from the rooms, especially those on higher floors, are appreciated for their scenic outlooks, which add to the overall pleasant experience.
Guests often find the modern design of the rooms appealing with well-presented and minimalistic décor that enhances the overall comfort. Despite a few remarks about dated décor or minor issues, such as insufficient lighting or dirty ironing machines, the general sentiment remains positive.
Overall, the Silken Atlántida Santa Cruz offers a comfortable and clean stay with spacious rooms, modern amenities and a focus on guest comfort, making it a worthwhile choice for travelers visiting Santa Cruz.
Beds
Cleanliness
Staff
Wi-Fi
Despite these mixed reviews, features like good internet connection, strong signal and access to free coffee, tea and cookies in the club area seem to have provided a positive experience for many visitors. The facility's Wi-Fi works well overall, but potential guests should be aware that there might be variability in speed and occasional interruptions.
Spa
On the downside, some visitors found the spa area to be small and in need of maintenance, noting that not all jacuzzis were functional and that certain elements like lockers and accurate descriptions were lacking. Despite these issues, the helpful reception desk and the professionalism of the staff maintaining water quality were positively remarked upon. Overall, while offering a mix of great amenities, the spa and gym areas could benefit from additional investment and upgrades to fully meet guest expectations.
Gym
Parking
Guests have highlighted the ample parking space and the hotel’s close proximity to outdoor free parking options. The underground parking garage is frequently mentioned for providing a reliable place to leave vehicles, albeit sometimes at an additional cost, typically around 12 to 15 euros per day. Some reviews note the convenience of nearby free street parking as an alternative.
Although parking is sometimes described as complicated or difficult to find, the central location of the hotel within the city makes up for it. The hotel's advantageous position offers easy connections to motorways, enhancing its appeal as a base for exploring the island. While the cost of parking is noted by some as high, others consider the convenience and security it provides well worth the price.
Overall, Silken Atlántida Santa Cruz appears to have good parking facilities, offering peace of mind and practicality for guests with cars.
4 Star
Guests highlighted several areas where the hotel falls short of four-star expectations, including the quality of food and general decor. The overall facilities and room features were frequently mentioned as not meeting the four-star criteria with some describing the decor as not being up to standard and others saying the hotel is more reminiscent of a three-star property.
Despite these critiques, the hotel has been described as comfortable, particularly suited for business travel. Nonetheless, there is a sentiment that the service level and overall guest experience require improvement to truly match a four-star rating.
Business
Guests consistently mention the hotel’s comfortable and clean rooms. While it is officially rated as a 3-star property, it delivers a 4-star experience in many aspects, hinting at potential for further improvements. The central position adjacent to the city center ensures that guests have access to various amenities such as shops, supermarkets and even a nearby swimming complex for relaxation after meetings.
The restaurant is frequently praised for its excellent food, particularly the weekend buffet and lunch options, contributing to an overall pleasant dining experience. Business travelers can enjoy a high level of comfort and convenience with easy parking and strong internet connectivity rounding out the essentials for a productive stay.
While the receptionist service has received some negative remarks, the overall experience at the hotel remains very positive, making it a great option for those on business trips looking to balance work and relaxation seamlessly.
No, Silken Atlántida Santa Cruz doesn't have any pool.
Yes, a spa is available at Silken Atlántida Santa Cruz.
No, Silken Atlántida Santa Cruz doesn't allow dogs.
Yes, parking facilities are available at Silken Atlántida Santa Cruz.
Yes, Silken Atlántida Santa Cruz has a gym.
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