Eco Hotel Terrabella
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Summary of reviewsEco Hotel Terrabella is renowned for its exceptional location, blending convenience and tranquility. Situated close to Santa Elena Park and main roads, the hotel provides easy access to restaurants, bars, pharmacies and other essential amenities while maintaining a peaceful ambiance surrounded by lush greenery and captivating forest and mountain views. Nature enthusiasts find it an ideal retreat, balancing seclusion with proximity to Medellin and its airport.
The hotel’s breakfast stands out with many guests describing it as delicious, generous and balanced, often served in-room for added convenience. Though it starts a bit late for some and at times lacks variety, the quality and taste, along with eco-friendly surroundings, make it a highlight of the stay.
Dinner at Eco Hotel Terrabella is also applauded, particularly for its fresh and tasty food. Despite occasional high prices and a limited menu, the friendly and accommodating service, especially by staff members like Jose, Cesar and Isaura, leave a lasting positive impression. Guests enjoy dining options that include room delivery and picturesque settings like balcony or fireplace dining.
Guests are consistently pleased with the spacious, clean and comfortable rooms, many featuring amenities like jacuzzis and fireplaces, offering stunning forest views. Though some issues with noise and humidity exist, the traditional and rustic decor adds a cozy touch to the serene environment.
Cleanliness is a strong suit of Eco Hotel Terrabella with spotless rooms and impeccably maintained facilities routinely praised. The attentive staff enhance this through their dedication to hygiene and organization, contributing to a peaceful and pleasant atmosphere.
The staff’s exceptional service, noted for being friendly, efficient and proactive, significantly enhances the guest experience. Individuals such as Jose, Juliana and Leo are frequently mentioned for their warm and helpful demeanor, ensuring a welcoming and homely feel throughout the hotel.
Additionally, the hotel offers reliable and powerful free Wi-Fi, praised for its strong and fast connection suitable for both work and leisure needs. Despite occasional connectivity issues, guests are generally satisfied with the internet service provided.
Parking at the hotel is highlighted for its convenience, offering ample space and a garage, although some concerns about occasional congestion and car blocking have been noted. The hotel provides family-friendly amenities like a game room and spacious areas, making it an ideal choice for family trips, albeit some noise issues.
Visitors appreciate the comfortable beds and warm blankets, enhancing their rest, although some report discomfort from split mattresses and a hard sleep surface. While not universally seen as meeting four-star expectations, the hotel's serene environment, excellent service and facilities contribute to a generally positive experience.
For couples, Eco Hotel Terrabella offers a romantic, intimate setting enhanced by charming features like bonfires and thoughtful gestures such as complimentary wine for honeymooners. The pet-friendly policy further extends the welcoming atmosphere for those traveling with pets.
Overall, Eco Hotel Terrabella is celebrated for its serene location, excellent service, cleanliness and cozy accommodations, making it a recommended destination for a variety of travelers seeking a tranquil and enriching experience amidst nature.
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The hotel’s breakfast stands out with many guests describing it as delicious, generous and balanced, often served in-room for added convenience. Though it starts a bit late for some and at times lacks variety, the quality and taste, along with eco-friendly surroundings, make it a highlight of the stay.
Dinner at Eco Hotel Terrabella is also applauded, particularly for its fresh and tasty food. Despite occasional high prices and a limited menu, the friendly and accommodating service, especially by staff members like Jose, Cesar and Isaura, leave a lasting positive impression. Guests enjoy dining options that include room delivery and picturesque settings like balcony or fireplace dining.
Guests are consistently pleased with the spacious, clean and comfortable rooms, many featuring amenities like jacuzzis and fireplaces, offering stunning forest views. Though some issues with noise and humidity exist, the traditional and rustic decor adds a cozy touch to the serene environment.
Cleanliness is a strong suit of Eco Hotel Terrabella with spotless rooms and impeccably maintained facilities routinely praised. The attentive staff enhance this through their dedication to hygiene and organization, contributing to a peaceful and pleasant atmosphere.
The staff’s exceptional service, noted for being friendly, efficient and proactive, significantly enhances the guest experience. Individuals such as Jose, Juliana and Leo are frequently mentioned for their warm and helpful demeanor, ensuring a welcoming and homely feel throughout the hotel.
Additionally, the hotel offers reliable and powerful free Wi-Fi, praised for its strong and fast connection suitable for both work and leisure needs. Despite occasional connectivity issues, guests are generally satisfied with the internet service provided.
Parking at the hotel is highlighted for its convenience, offering ample space and a garage, although some concerns about occasional congestion and car blocking have been noted. The hotel provides family-friendly amenities like a game room and spacious areas, making it an ideal choice for family trips, albeit some noise issues.
Visitors appreciate the comfortable beds and warm blankets, enhancing their rest, although some report discomfort from split mattresses and a hard sleep surface. While not universally seen as meeting four-star expectations, the hotel's serene environment, excellent service and facilities contribute to a generally positive experience.
For couples, Eco Hotel Terrabella offers a romantic, intimate setting enhanced by charming features like bonfires and thoughtful gestures such as complimentary wine for honeymooners. The pet-friendly policy further extends the welcoming atmosphere for those traveling with pets.
Overall, Eco Hotel Terrabella is celebrated for its serene location, excellent service, cleanliness and cozy accommodations, making it a recommended destination for a variety of travelers seeking a tranquil and enriching experience amidst nature.
Hotel Taking Steps Towards Sustainability
Explicitly named 'Eco Hotel', this establishment signifies a core focus on sustainable and environmentally friendly operations. It integrates green practices into its services and amenities.
Hotel for Honeymoon
An eco-hotel nestled in a natural environment near Santa Elena, offering a peaceful and sustainable retreat for couples seeking a unique and romantic honeymoon surrounded by greenery.
Dog Friendly Hotel
This hotel is dog-friendly and takes steps towards sustainability. This ensures a responsible and enjoyable stay for guests and their pets.
Hotel with Parking
This hotel offers free private parking, enhancing convenience for guests with vehicles. Its eco-friendly approach provides a unique and sustainable lodging experience.
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Business Hotel
Small Hotel
4-Star Hotel
About Eco Hotel Terrabella
License: 221466
Guest Reviews
Location
Nature enthusiasts will appreciate the lush greenery and beautiful landscapes surrounding the hotel, which include views of a captivating forest and scenic mountain vistas. Despite its proximity to Medellin and its airport, the location maintains a secluded, nature-rich environment, making it an ideal spot for retreat and relaxation.
The accommodations are complemented by spacious, well-kept facilities and common areas, ensuring guests can enjoy comfort and clean surroundings. Moreover, the hotel’s surroundings are not only visually appealing but also practical, thanks to the accessibility of Santa Elena’s central park and other points of interest.
Whether seeking a serene getaway or a convenient base for exploring the area, Eco Hotel Terrabella stands out for its excellent and well-thought-out location amid nature and essential amenities.
Breakfast
However, there are some drawbacks mentioned. Some guests noted that breakfast starts a bit late, around 8:40 AM, which might not suit early risers. There were occasional reports of cold eggs and repetition in the breakfast menu with limited variety and no option for customization of beverage preferences.
Despite these occasional criticisms, the overall sentiment towards the breakfast experience at Eco Hotel Terrabella remains positive, bolstered by good customer service, affordability and the convenience of room service. The eco-friendly ambiance of the hotel, paired with its trails and tranquility, further enhances the appeal of the breakfast experience here.
Dinner
Although some guests find the food prices on the high side or the restaurant lacking in variety, many still recommend the meals for their taste and quality. Breakfasts have been described as tasty and special meal packages are mentioned as affordable. Despite a few mentions of confusion during dinner service and a limited menu, guests overall express satisfaction with their dining experiences, making the food and service highlights of their stay.
Ambiance and convenience are also positives with the hotel offering picturesque settings, such as dining on the balcony or in front of a fireplace. Reviews indicate that even though the restaurant is not always operational during the week, the available delivery options are satisfactory for guests. Ultimately, while a few reviewers note the high cost and occasional average quality, the overall sentiment leans towards a positive dining experience that complements the hotel’s charming atmosphere.
Rooms
However, the stay can be marred by a few drawbacks. Noise is a common issue, as the rooms are not adequately soundproofed, leading to disturbances from adjacent rooms and floors. The hotel also suffers from a noticeable humidity problem, sometimes accompanied by unpleasant odors. Heating appears to be insufficient for the colder weather, leaving rooms chilly and uncomfortable.
The staff's attentiveness varies with some guests experiencing excellent, helpful service while others find it lacking. Additionally, parts of the facility are still under construction, which could affect the overall experience. Accessibility to attractions is limited, but the quiet and ecological setting offers a relaxing atmosphere, perfect for those looking to unwind amidst nature.
Beds
However, some reviewers encountered issues that detracted from their comfort. A recurrent complaint stems from the practice of creating king-size beds by pushing two twin mattresses together, leading to a noticeable and uncomfortable gap in the middle. Additionally, a few guests mentioned that the beds were hard or that the springs could be felt in the mattress, which affected their sleep quality.
In general, while the hotel has many positive aspects regarding comfort and cleanliness, there are areas for improvement in ensuring consistent mattress quality and addressing the inconvenience caused by split mattresses.
Cleanliness
The serene, eco-friendly surroundings contribute to a peaceful atmosphere, further complemented by the hotel's well-maintained ecological trail. The communal areas and spa are kept in pristine condition, underscoring the dedication to hygiene throughout the property. Guests repeatedly highlight the attentive and warm staff, who ensure a pleasant experience by keeping all areas immaculate.
Despite a few minor areas for improvement like occasional noise and issues with amenities, the overwhelming consensus celebrates the excellent cleanliness and comfort offered by Eco Hotel Terrabella. The delicious, included breakfast and aesthetically pleasing construction round out an enjoyable stay, making it a highly recommended destination for those valuing cleanliness and tranquility.
Staff
Guests appreciate the positive energy and dedication of the team, contributing to the hotel's serene and calm ambiance. Service throughout the hotel, including in the restaurant, generally receives high marks for being thorough and attentive, although a few comments suggest that breakfast service could be improved for clarity and preference accommodation.
The reception staff, particularly praised for making stays comfortable and enjoyable, is frequently mentioned for their excellent customer service and ability to attend to all guest needs promptly and professionally. This consistent friendly attitude from the entire team enhances the overall experience, making Eco Hotel Terrabella a highly recommended place to stay. While there are minor areas for improvement, such as more clarity during breakfast service and heating options, the overwhelming sentiment is of a highly attentive and friendly staff making a genuine difference in the guest experience.
Wi-Fi
The connection is generally strong and good with many reviewers highlighting it as very good for work. Feedback also includes high praise for the internet's strength and fast speed, emphasizing that it meets the needs of travelers who require reliable access. However, some occasional issues were mentioned, such as slow speeds, instability and occasional trouble with connectivity.
In addition to reliable Wi-Fi, guests have enjoyed other aspects of their stay at Eco Hotel Terrabella, including the comfortable beds, delicious included breakfast and overall food service. Despite some negative points like intermittent Wi-Fi issues and a surcharge for credit card payments, overall, Eco Hotel Terrabella’s Wi-Fi service receives positive remarks, contributing to a pleasant and productive stay.
Parking
Family
4 Star
Romantic
With a peaceful location that is close to town—only a 5-minute walk away—the hotel combines convenience with a tranquil ambiance. Guests frequently highlight the romantic environment, noting it as a fantastic spot for romantic trips and retreats. The beautiful bonfire adds to the magical atmosphere, making it a picture-perfect place for couples to relax and enjoy each other's company surrounded by nature's splendor.
Dog Friendly
A notable feature is the large green area where pets can walk and play, providing ample space for dogs to explore. The presence of a playful and affectionate hotel dog, Luna, adds to the friendly atmosphere. The hotel also hosts a unique duo of a dog and pig that delight guests with their rounds, although visitors are advised to be cautious as one of the dogs may bite.
Extra charges for dog accommodations were noted, but the overall experience for pets and their owners is highly recommended. With facilities that are great for those traveling with dogs, Eco Hotel Terrabella stands out as a perfect spot for a stay with a pet.
No, Eco Hotel Terrabella doesn't have any pool.
Yes, a spa is available at Eco Hotel Terrabella.
Yes, Eco Hotel Terrabella welcomes dogs.
Yes, parking facilities are available at Eco Hotel Terrabella.
No, Eco Hotel Terrabella doesn't have a gym.
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