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Summary of reviewsItaimbé Palace Hotel is favored for its prime location in the heart of the city, which offers easy access to the city center, shopping areas and nearby parks. Guests appreciate the peaceful and quiet surroundings despite the centrality, along with the added convenience of onsite parking. The Terrazzo Bar and nightclub bar enhance the hotel experience, along with the efforts to modernize accommodations, like the new, albeit firm, mattresses. Friendly, professional staff and efficient check-in/check-out processes contribute to a seamless stay.
The breakfast experience has received mixed feedback. Positively, guests often describe the breakfast as very good to excellent, highlighting the quality service, friendly staff and a clean, comfortable dining environment with a reasonable variety of options. However, others criticize the limited selection and modest nature of the offerings, pointing to a lack of fruits and cakes and sometimes poor food quality, indicating room for improvement to better meet guest expectations.
The rooms receive mixed reviews with many guests noting that the accommodations show signs of age and neglect, such as cracked paint, stained pillows, damp bathrooms and noisy air conditioning systems. While the size of the rooms and facilities like the restaurant are praised, the general consensus is that substantial renovation and better maintenance are needed. Issues like noise, poor room service and an expensive parking solution also detract from the experience.
Cleanliness is generally praised with many guests finding the hotel well-maintained and organized. The friendly staff and clean facilities enhance the comfort of their stay. However, there are occasional complaints about dust, dirty hallways and pests, suggesting that consistency in cleanliness standards could be improved.
Staff at Itaimbé Palace Hotel receive high praise for their friendliness, helpfulness and attentiveness. The welcoming atmosphere and level of personalized attention from the staff are frequently highlighted, enhancing the overall guest experience.
The pool area offers appealing green spaces and a nice setup, but maintenance and cleanliness are recurrent issues. Guests have reported the pool being dirty and not inviting, particularly during summer and some found the water too cold. Improved attention to pool upkeep is needed to enhance guest satisfaction.
Parking at the hotel is convenient and reasonably easy with good ground floor space available. However, the additional fee for parking feels unjustified to some, particularly because the area is open and uncovered. Occasional difficulties with finding spots at night and navigating due to events also pose challenges.
Finally, feedback on the beds is mixed with reports of both comfortable and outdated beds. Some guests have noted old and worn-out mattresses and pillows with a need for better maintenance and updates to ensure consistent comfort.
In summary, Itaimbé Palace Hotel offers an excellent location, friendly staff and some modern conveniences, but improvements in room conditions, breakfast variety, pool maintenance and parking arrangements would greatly enhance the overall guest experience. Show more
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Categories
Hotel with Parking
Itaimbé Palace Hotel offers private parking directly on-site. This provides guests with a dedicated space for their vehicles within the hotel premises.
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Accessible Hotel
4-Star Hotel
Hotel with Outdoor Pool
Room Types
Standard Double RoomFeaturing an orthopedic mattress, this air-conditioned room offers a private bathroom, 32" TV, telephone and minibar. Wi-Fi is free.
Deluxe Double or Twin RoomThis twin/double room provides a pool with a view. Providing free toiletries, this twin/double room includes a private bathroom with a shower, a bidet and a hairdryer. This twin/double room features air conditioning, flat-screen TV with cable channels, pool views, as well as wine/champagne for guests.
Standard Single RoomThis air-conditioned single room includes a flat-screen TV with satellite channels, a private bathroom as well as an outdoor dining area. The unit offers 1 bed.
Superior Single RoomFeaturing free toiletries, this single room includes a private bathroom with a shower, a bidet and a hairdryer. This single room has air conditioning, flat-screen TV with cable channels, pool views, as well as wine/champagne for guests.
Superior Queen RoomThe pool with a view is a top feature of this double room. Featuring free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. This double room has air conditioning, flat-screen TV with cable channels, pool views, as well as wine/champagne for guests. The unit has 1 bed.
Guest Reviews
7.5
Good
Location
Nestled in the heart of the city, Itaimbé Palace Hotel boasts an excellent location that guests consistently praise. It offers easy access to the city center, making it convenient for shopping and exploring nearby parks. The area around the hotel is described as peaceful and quiet, providing a serene escape despite its centrality. Guests appreciate the convenience of onsite parking and the proximity to local attractions and amenities.
Notable mentions include the Terrazzo Bar and a nightclub bar, both adding an extra layer of enjoyment to their stay. The hotel's modernizing efforts, including new, albeit firm, mattresses, have been positively received, enhancing the overall comfort of the accommodations. Friendly and professional staff, coupled with efficient check-in and check-out processes, contribute to a seamless guest experience.
Overall, the prime location, coupled with the bar and excellent service, makes Itaimbé Palace Hotel a favored choice for visitors to the city.
Breakfast
The breakfast experience at Itaimbé Palace Hotel has garnered mixed reviews from guests. On the positive side, several guests appreciated the breakfast, describing it as very good to excellent. Themes of quality service emerged with guests highlighting the friendliness and attentiveness of the staff and a comfortable, clean dining environment. Additionally, the breakfast often included a reasonable variety of options with some guests noting the tasty coffee and spacious dining area ensuring good distancing between diners.
However, there were frequent criticisms about the limited variety and simplicity of the breakfast offerings. Some guests were disappointed by the selection, citing the lack of fruit, cakes and in some instances, encountering poor food quality. Concerns about the basic and modest nature of the breakfast were recurring with several guests feeling that it did not align with their expectations, especially given the price of their stay. Others pointed out that while the breakfast was adequate, there was definite room for improvement in both variety and quality.
Rooms
The Itaimbé Palace Hotel, while maintaining a strategic and convenient location, seems to be grappling with significant issues in its room accommodations. Many guests have noted that the rooms are very old, showing clear signs of wear and neglect. Concerns include aging and cracked paint, stained pillows, damp and moldy bathrooms and outdated air conditioning systems that are both noisy and ineffective. The furniture and bed linens are described as old and uncomfortable, contributing to an overall lack of comfort. Additionally, there were reports of rooms not being cleaned properly with some even encountering termites or cockroaches.
Despite these drawbacks, the size of the rooms and their comfort were occasionally praised, suggesting that the foundation of the accommodations has potential. Some guests appreciated the overall facilities, which include a very good restaurant. However, the general consensus indicates that a substantial renovation and improved maintenance are necessary to meet guests' expectations. Guests mentioned issues with noise, privacy, poor room service and an expensive yet inadequate parking solution.
Overall, while the hotel offers a good location and some positive aspects in facilities, the condition of the rooms significantly detracts from the guest experience.
Beds
Although Itaimbé Palace Hotel boasts an excellent location and very good service, feedback on the beds suggests room for improvement. Guests have noted that the beds range from comfortable to needing upgrades with some mattresses and pillows described as old and worn out. While there are mentions of comfortable beds and good linens, several reviews highlight the need for better maintenance of bedding and pillows as they have left something to be desired. Overall, the beds at Itaimbé Palace Hotel seem to offer mixed experiences, indicating the need for updates to ensure a consistently comfortable stay for all guests.
Cleanliness
Itaimbé Palace Hotel generally receives positive remarks regarding its cleanliness. Many guests praise the hotel for being clean with rooms that are well-maintained and organized. The friendly staff and excellent service from the receptionists contribute to a pleasant experience. Hygiene and comfort are notable aspects with clean facilities enhancing the guest experience. Visitors also appreciate the cozy and comfortable rooms, often mentioning that the bed and pillows add to their comfort.
However, there are some inconsistencies. A few reviews highlight issues such as dust in rooms, dirty hallways and even occasional pest sightings, which suggest that cleanliness can be hit or miss. Specific complaints include hairs in the bathroom, a leaking air conditioning unit and an overall need for revitalization of the hotel's facilities. Despite these points, the overall sentiment leans towards a clean and pleasant stay, although there is room for improvement in maintaining consistent cleanliness standards throughout the hotel.
Staff
The Itaimbé Palace Hotel consistently receives high praise for its staff, who are frequently described as friendly, helpful and attentive. Guests often highlight the exceptional service they experienced from the receptionists, night staff and other employees. The hotel's team is noted for being approachable and well-mannered, contributing to a welcoming atmosphere that makes guests feel at home. The level of personalized attention and professionalism from the staff stands out, ensuring that visitors' needs are met with care and efficiency. The positive feedback on the team's service is complemented by the hotel's convenient location and comfortable accommodations, making it an attractive option for both business and leisure travelers.
Pool
At Itaimbé Palace Hotel, guests have shared varying experiences regarding the hotel's pool. The pool itself is described by some as nice with a breakfast area that includes green spaces and a pool. However, there are several concerns raised about its maintenance and cleanliness. Many guests noted that the pool was often dirty and not inviting for use. Furthermore, the pool area does not seem to receive adequate upkeep, leading to neglect especially noted during summer. Communication with the pool service has also been cited as challenging. Despite being an outdoor pool, some guests found the water too cold for comfort. Overall, while the setting of the pool area offers some appeal, it seems more attention to regular maintenance and service would greatly enhance the guest experience.
Parking
The parking situation at Itaimbé Palace Hotel has received mixed reviews from guests. Many appreciated the convenience and ease of parking, highlighting the availability of a good space on the ground floor and its prime location. Unfortunately, the hotel charges an additional fee for parking, which some guests found unjustified, especially given that the area is open and uncovered. This extra cost surprised several reviewers, who felt that parking should have been included in the stay at no additional charge. Furthermore, issues with finding parking spots at night due to events in the hotel's restaurant and insufficient signage, made navigating the entrance and parking area challenging for some guests. Despite these difficulties, the overall sentiment recognized the cost-benefit of staying at the hotel, suggesting improvements in parking provisions could enhance guest satisfaction.
Yes, Itaimbé Palace Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Itaimbé Palace Hotel.
No, Itaimbé Palace Hotel doesn't allow dogs.
Yes, parking facilities are available at Itaimbé Palace Hotel.