Hotel Los Cristales
Santa Rosa de Cabal
4.86406900,
-75.62044300
,
Carrera 14 No. 11-20 A Media Cuadra Del Parque Principal, Por La Vía Que Conduce A Los Termales De Santa Rosa De Cabal.
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Summary of reviewsHotel Los Cristales enjoys high praise for its exceptional location, which is highly regarded by guests. Situated just half a block from the main park and central plaza, the hotel is ideally positioned for exploring local attractions such as parks, churches and commercial streets. Proximity to dining, shopping and entertainment options, as well as convenient access to the bus stop and good parking facilities in the bustling city center, are noteworthy advantages.
Guests consistently commend the friendly and attentive staff with specific mentions of individuals such as Vanessa, Valentina, Alberto and Daladier for their exceptional hospitality. The staff's dedication to providing outstanding service—from booking tours to offering helpful guidance—creates a welcoming and familial atmosphere that enhances the overall guest experience.
Breakfast at Hotel Los Cristales is another highlight with many guests appreciating the delicious and well-prepared meals. While some noted the simplicity and suggested adding more variety and portions, the excellent taste and friendly restaurant staff generally leave a positive impression.
The hotel's rooms are described as large, comfortable and clean, offering a restful retreat with comfortable beds. Despite issues like humidity, lack of ventilation and outdated fixtures in some rooms, the spaciousness and basic comfort meet the needs of most guests. The overall cleanliness of the hotel, though generally praised, is occasionally questioned regarding the bathrooms and noise from an adjacent bar.
Parking facilities receive favorable reviews for being private and free, although some guests find the parking area narrow and limited for larger vehicles. Nonetheless, assistance from the staff in the parking area is appreciated.
In summary, Hotel Los Cristales is highly recommended for its central location, exceptional staff service, comfortable accommodations and good breakfast offerings. While there are a few areas for improvement, particularly regarding room ventilation and parking space, the overall value and quality experience make it a popular choice for travelers.
Categories
Guests consistently commend the friendly and attentive staff with specific mentions of individuals such as Vanessa, Valentina, Alberto and Daladier for their exceptional hospitality. The staff's dedication to providing outstanding service—from booking tours to offering helpful guidance—creates a welcoming and familial atmosphere that enhances the overall guest experience.
Breakfast at Hotel Los Cristales is another highlight with many guests appreciating the delicious and well-prepared meals. While some noted the simplicity and suggested adding more variety and portions, the excellent taste and friendly restaurant staff generally leave a positive impression.
The hotel's rooms are described as large, comfortable and clean, offering a restful retreat with comfortable beds. Despite issues like humidity, lack of ventilation and outdated fixtures in some rooms, the spaciousness and basic comfort meet the needs of most guests. The overall cleanliness of the hotel, though generally praised, is occasionally questioned regarding the bathrooms and noise from an adjacent bar.
Parking facilities receive favorable reviews for being private and free, although some guests find the parking area narrow and limited for larger vehicles. Nonetheless, assistance from the staff in the parking area is appreciated.
In summary, Hotel Los Cristales is highly recommended for its central location, exceptional staff service, comfortable accommodations and good breakfast offerings. While there are a few areas for improvement, particularly regarding room ventilation and parking space, the overall value and quality experience make it a popular choice for travelers.
Family Friendly Hotel
Hotel Los Cristales is considered one of the best family-friendly hotels. It is located close to the main park and on the way to the hot springs.
Hotel with Parking
This hotel has parking available on site. They offer free parking.
3-Star Hotel
This hotel is centrally located, near the main park and en route to the thermal baths, making it a convenient base for exploring Santa Rosa de Cabal. It offers comfortable accommodation and easy access to local attractions.
Hotel for Honeymoon
About Hotel Los Cristales
License: 10229
Guest Reviews
Location
The strategic and central location makes it an ideal spot for those looking to immerse themselves in the city’s vibrant atmosphere. The pleasant surroundings and friendly staff further enhance the overall experience, contributing to the hotel's appeal. Visitors also appreciate the clean and comfortable facilities with spacious rooms and comfortable beds providing a restful retreat.
Beyond its prime position, Hotel Los Cristales offers good parking facilities, which is a notable advantage in a bustling city center. The combination of excellent location, attentive service and quality amenities render Hotel Los Cristales a highly recommended choice for anyone seeking a convenient and comfortable stay in the heart of the city.
Breakfast
However, there is some room for improvement. A few guests noted that the breakfast menu could benefit from more variety, including the addition of fruit and expressed a desire for larger portions. Some felt that the breakfast was too basic, mentioning that it typically only includes eggs and coffee and that the service can sometimes be slow. Additionally, there were a few suggestions to start the breakfast service earlier, preferably from 6 or 7 AM.
While there are occasional mentions of limited options and slow service, the overall consensus is that breakfast at Hotel Los Cristales is a high point of the stay, delivering good value and complemented by excellent service and a prime location.
Rooms
The hotel's location is excellent, making it convenient for travelers and the staff is consistently described as friendly and attentive, enhancing the overall hospitality of the place. Additionally, the breakfast receives positive remarks and the availability of good parking adds to the convenience.
However, there are some areas where the hotel could improve. Several guests have mentioned issues with humidity and lack of ventilation in the rooms, leading to discomfort due to heat. The absence of air conditioning is a recurring concern. Some rooms appear outdated with worn-out floors and old bathroom fixtures. The simplicity of room amenities for the price and the quality of cleanliness in some instances have also been noted as points needing attention.
Despite these drawbacks, the spaciousness and basic comfort of the rooms generally satisfy guests, particularly those less concerned with modern amenities and more focused on friendly service and a prime location.
Beds
However, there are some areas for improvement. A few guests note that while the beds are large, they can be uncomfortable due to quality issues. Specifically, there are mentions of outdated mattresses and pillows, beds being too hard or soft and double beds being two single beds pushed together, resulting in a seam in the middle. Some guests also mentioned discomfort due to bed coverings made of plastic.
Overall, while many guests find the beds at Hotel Los Cristales to be spacious and comfortable, attention to updating the mattresses and addressing specific quality concerns could enhance the sleeping experience for all visitors.
Cleanliness
However, some reviews indicate areas for improvement, particularly regarding the bathrooms. Some guests reported bad smells, outdated aesthetics and instances of insufficient cleanliness in both the bathrooms and bedding. Noise levels, especially from a bar on the first floor, were also a concern for some. Despite these drawbacks, the majority of guests appreciate the hotel's cleanliness and location, making it a generally favorable option for travelers.
Staff
Particular staff members receive special mentions for their outstanding hospitality, including Vanessa, Valentina, Alberto and Daladier, who are noted for their excellent hosting, meticulous attention to detail and helpful guidance on booking tours and arranging transportation. The staff's kindness extends from the front desk to other services, making every interaction memorable and positive.
Guests appreciate the familial and welcoming atmosphere fostered by the staff, often describing the overall treatment as exquisite and the level of service as outstanding. Whether it's providing accurate information, seamlessly handling requests or simply greeting guests with a warm smile, the staff's dedication significantly enhances the overall experience at the hotel.
In summary, the remarkable quality of service and attention provided by the staff at Hotel Los Cristales elevates it to more than just a comfortable place to stay; it becomes a home away from home. With a central location and a team always ready to help, the hotel continues to garner praise and high recommendations from its satisfied guests.
Parking
However, some found the parking area to be somewhat narrow and limited, particularly for larger vehicles like trucks. It's noted that the parking lot might be tight and small for the number of guests arriving by car and the service can be a bit inconvenient. Despite these limitations, the hotel provides excellent staff assistance in the parking area, especially when guests are leaving.
In summary, while the parking facilities at Hotel Los Cristales are generally well-received for being private and free, there were mentions that they could benefit from expansions to better accommodate the volume of vehicles and larger trucks.
No, Hotel Los Cristales doesn't have any pool.
No, a spa isn't available at Hotel Los Cristales.
No, Hotel Los Cristales doesn't allow dogs.
Yes, parking facilities are available at Hotel Los Cristales.
No, Hotel Los Cristales doesn't have a gym.
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