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Hotel Vitoria

Santarem , Rua Segundo Visconde De Santarém 19 - 21 (Show on Map)

6.9

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHotel Vitoria boasts a highly recommended location, strategically placed close to the city center of Santarém. The convenience of nearby shops, restaurants and attractions, alongside easy access to the Camino route, makes it an attractive choice for travelers. The quiet surroundings ensure a peaceful night's sleep, although guests note minor challenges with parking and navigating narrow streets.

The breakfast at Hotel Vitoria offers a mixed experience. It is appreciated by many for being included in the stay and providing adequate quality, often described as simple yet tasteful. However, there is notable criticism regarding its variety with some guests expressing dissatisfaction due to limited options and basic quality.

Rooms receive varied feedback with positive remarks on their spaciousness, cleanliness and comfortable amenities such as beds, TV and air conditioning. The quiet ambiance and good quality/price ratio are also praised. Nevertheless, consistent cleanliness and maintenance are areas needing improvement with issues related to mold, poor bathroom conditions and outdated fixtures.

Cleanliness throughout the hotel garners mixed reviews. Some guests find the general upkeep satisfying, while others highlight areas requiring better attention, particularly in bathrooms where mold and unpleasant odors are mentioned.

The staff at Hotel Vitoria are predominantly commended for their friendliness and helpfulness, significantly improving the overall guest experience. The reception staff, especially, receive high praise for their accommodating nature, though there are occasional critiques about language barriers and inconsistent customer service.

Beds are frequently highlighted for their comfort, contributing to a restful stay. While most guests find the mattresses and bedding comfortable, some instances of older, harder mattresses and low-quality pillows are noted.

Lastly, Hotel Vitoria is highly regarded for its dog-friendly policies, welcoming pets with ease and ensuring a pleasant stay for both guests and their furry companions. A nominal fee is charged for pets and while there's no on-site parking, the surrounding area's parking options are deemed sufficient.
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Dog Friendly Hotel

This hotel is pet-friendly, making it a suitable option for travelers with pets. It offers standard hotel amenities and services to ensure a comfortable stay.

Cheap Hotel

Hotel Vitoria is a 2-star hotel. It is a viable option for travelers seeking affordable accommodation.

Family Friendly Hotel

Small Hotel

Room Types

Double Room Featuring its own decoration, this air-conditioned room includes a double bed, a cable TV, a desk, a wardrobe and a private bathroom with bath or shower and bidet. Linen and towels are provided. Free WiFi is available.

Twin Room Featuring its own decoration, this room includes 2 single beds, a cable TV, a desk, a wardrobe and a private bathroom with shower. Linen and towels are provided. Free WiFi is available.

Family Room (4 Adults) Featuring its own decoration, this air-conditioned room includes 2 double beds, a cable TV, a desk, a wardrobe and a private bathroom with bath or shower and bidet. Linen and towels are provided. Free WiFi is available.

Triple Room Featuring its own decoration, this air-conditioned room includes 3 single beds, a cable TV, a desk, a wardrobe and a private bathroom with bath and bidet. Linen and towels are provided. Free WiFi is available.

Single Room This single room is comprised of a TV with cable channels and a private bathroom. The unit has 1 bed.

Double Room with Extra Bed (2 Adults + 1 Child up to 16 years) The spacious triple room provides air conditioning, a wardrobe, as well as a private bathroom featuring a bath or a shower and a bidet. The unit offers 2 beds.

Special Offer - Double or Twin Room This twin/double room is comprised of a TV with cable channels and a private bathroom.

About Hotel Vitoria

License: 1126/RNET

Guest Reviews

6.9

Rated

Location

Hotel Vitoria enjoys a favorable location that is highly appreciated by its guests. It is conveniently situated close to the city center with shops, restaurants and the main plaza just a short walk away. Visitors find it well-placed for exploring Santarém, providing easy access to the Camino route and other places of interest. The area is quiet with no nighttime noise, enhancing the overall comfort of the stay. While some mention challenges with parking and navigating narrow streets, the proximity to downtown—just a 2-minute walk for many guests—compensates for these minor inconveniences. Overall, the hotel’s location is noted as very advantageous for both convenience and accessibility, making it a prime choice for travelers.

Breakfast

Guests of Hotel Vitoria have varying opinions on the breakfast offered by the establishment. Many guests appreciated that breakfast is included in their stay, describing it as simple, tasteful and providing good value for the money. Positive mentions highlight the breakfast as sufficient, pleasant and even delicious. Some guests found the breakfast to be great, satisfying and unexpectedly good considering the room cost. The inclusion of basic essentials was also noted.

On the flip side, there were notable criticisms regarding the variety and quality of the breakfast. Several guests found it weak, limited, lacking in options and monotonous. Complaints about a lack of fruit, natural yogurt and the prevalence of instant coffee were common. Other guests mentioned that the breakfast felt basic and could have been better with some finding it poor and of low quality.

In summary, while the breakfast at Hotel Vitoria is appreciated by many for being included and offering decent quality, there are significant concerns about its limited variety and the absence of certain higher-quality items.

Rooms

Rooms at Hotel Vitoria receive mixed feedback, exhibiting a noticeable blend of positive and negative impressions. On the positive side, many guests appreciate the spacious and generously spaced rooms, some of which feature balconies that add to the comfort. The rooms are often described as clean with particular mention of clean clothes on the beds. Comfortable beds and amenities such as TV, air conditioning and bathrooms contribute to the overall comfort of the stay. Guests also value the peaceful and quiet ambiance, alongside a good quality/price ratio.

However, several reviews highlight significant areas needing improvement. Some rooms have been reported to have mold, particularly in the bathrooms, which also give off an unbearable sewer smell at times. Cleaning standards appear inconsistent with some guests noting dim bathroom lighting and overall subpar cleanliness. The condition of bathrooms often garners criticism with mentions of worn-out bathtubs, broken shower tiles and moldy grout. Maintenance issues like non-functional TVs and outdated bathroom fittings are common concerns. Lastly, while breakfast is included, it is often described as very basic and lacking in variety.

Despite the mixed reviews, the hotel meets basic expectations for many, though there is a clear need for enhanced cleaning and maintenance practices to improve the overall guest experience.

Beds

Hotel Vitoria is frequently praised for its comfortable beds with guests often highlighting the coziness and pleasant sleep experience. Comfortable mattresses and bedding contribute to a restful stay with many visitors noting the comfort of both single and double beds. However, some feedback indicates that not all bed experiences are ideal—certain reviews mention older, hard mattresses and issues with pillow quality, such as pillows being too low. Despite these sporadic concerns, the overarching sentiment is that the beds generally provide a good night's sleep for guests.

Cleanliness

Hotel Vitoria receives mixed feedback regarding its cleanliness. On the positive side, several reviews highlight that everything is very clean and general cleaning is evident in some parts of the hotel. However, there are significant concerns that potential guests should be aware of. Many reviews pointed out that the room cleanliness needs improvement with some mentioning dust and uncleanliness in the bathrooms specifically. Hygiene in the bathroom sometimes leaves a lot to be desired with mentions of mold, damp conditions and unpleasant odors. There are also mentions of poorly maintained and unrenovated bathroom facilities. Additionally, the breakfast experience did not meet some guests' expectations with complaints about minimal offerings and a lack of fruit. Overall, while there are positive reviews regarding cleanliness, there are notable areas where Hotel Vitoria could improve to enhance the guest experience.

Staff

Hotel Vitoria's staff generally receives high praise for their friendliness and helpfulness, which significantly enhances guests' experiences. Numerous reviews positively highlight the accommodating and welcoming nature of the employees with specific mentions of the reception staff's attentiveness and kindness. Several guests appreciate the effective and pleasant customer service, pointing out individuals who went out of their way to assist with a smile, such as a particularly helpful and cheerful receptionist named Elena.

Despite the overall positive feedback, there are isolated instances of less favorable experiences. Some guests encountered staff members who spoke only Portuguese or were less customer-friendly. There were also comments about the need for better customer support and occasional mix-ups with room allocations.

Overall, the staff at Hotel Vitoria is recognized for its friendliness and dedication, contributing to a warm and hospitable atmosphere, even though there are areas where consistency could be improved.

Dog Friendly

'Hotel Vitoria' is highly praised for its dog-friendly policies and amenities. Guests have confirmed that the hotel allows dogs and is pet-friendly, welcoming even multiple dogs with ease. The hotel staff consistently demonstrate kindness and friendliness, ensuring guests feel welcome at all times. Pets are accepted with a nominal fee of 5€ per dog per night. While the hotel does not have its own parking facilities, guests find the parking in the surrounding area quite sufficient. Overall, the experience of staying at 'Hotel Vitoria' with pets is positive and past guests express a willingness to return due to the comfortable accommodations and accommodating staff.

No, Hotel Vitoria doesn't have any pool.

No, a spa isn't available at Hotel Vitoria.

Yes, Hotel Vitoria welcomes dogs.

No, parking facilities aren't available at Hotel Vitoria.

No, Hotel Vitoria doesn't have a gym.

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