AC Hotel by Marriott Santiago Cenco Costanera
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Summary of reviewsThe AC Hotel by Marriott Santiago Cenco Costanera excels in many aspects, making it a preferred choice for both tourists and business travelers. Its prime location atop the Costanera Shopping Mall is frequently lauded, offering guests direct access to shopping, dining and proximity to the Tobalaba Metro Station and various city attractions. The spectacular city and mountain views add to the property's allure. The modern and spacious rooms are consistently praised for their cleanliness, comfort and well-equipped amenities such as coffee capsules and quality furnishings.
Breakfast at the hotel is another highlight, described as delicious, fresh and diverse. Guests appreciate the excellent preparation and variety of options, complemented by attentive and polite staff. The breakfast experience, while generally considered worth the additional charge, could benefit from more healthy options and varied daily offerings.
Dining at the hotel, particularly at the Luna Bar on the 17th floor, is well-regarded for its beautiful views and ambiance, though there is room for improvement in the variety of the menu and service efficiency. The infrastructure of the hotel is maintained in excellent condition, enhancing the overall dining experience.
The hotel staff consistently receive high marks for their friendliness, professionalism and attentiveness, contributing significantly to a welcoming and enjoyable stay. The impeccable cleaning services, extending throughout the hotel, add to the satisfaction of the guests.
For business travelers, the hotel offers modern facilities with a well-equipped business center that accommodates urgent needs effectively. The reliable and fast wifi further aids productivity, despite occasional connectivity issues.
The gym, although well-maintained with state-of-the-art machines, could use more equipment and better availability during peak times. Parking, while accessible in the adjacent mall, presents some challenges in terms of clarity, convenience and safety, necessitating better instructions and signage.
The beds in the hotel stand out for their comfort and quality, significantly contributing to a restful stay. Some minor criticisms include hard pillows and occasional noise issues, but these do not detract substantially from the overall positive experience.
The AC Hotel by Marriott Santiago Cenco Costanera is a highly recommended choice in Santiago, offering a comfortable, convenient and aesthetically pleasing stay. While it meets four-star standards with modern facilities and strong service, areas such as dining variety, gym equipment and parking logistics could benefit from further enhancement.
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Breakfast at the hotel is another highlight, described as delicious, fresh and diverse. Guests appreciate the excellent preparation and variety of options, complemented by attentive and polite staff. The breakfast experience, while generally considered worth the additional charge, could benefit from more healthy options and varied daily offerings.
Dining at the hotel, particularly at the Luna Bar on the 17th floor, is well-regarded for its beautiful views and ambiance, though there is room for improvement in the variety of the menu and service efficiency. The infrastructure of the hotel is maintained in excellent condition, enhancing the overall dining experience.
The hotel staff consistently receive high marks for their friendliness, professionalism and attentiveness, contributing significantly to a welcoming and enjoyable stay. The impeccable cleaning services, extending throughout the hotel, add to the satisfaction of the guests.
For business travelers, the hotel offers modern facilities with a well-equipped business center that accommodates urgent needs effectively. The reliable and fast wifi further aids productivity, despite occasional connectivity issues.
The gym, although well-maintained with state-of-the-art machines, could use more equipment and better availability during peak times. Parking, while accessible in the adjacent mall, presents some challenges in terms of clarity, convenience and safety, necessitating better instructions and signage.
The beds in the hotel stand out for their comfort and quality, significantly contributing to a restful stay. Some minor criticisms include hard pillows and occasional noise issues, but these do not detract substantially from the overall positive experience.
The AC Hotel by Marriott Santiago Cenco Costanera is a highly recommended choice in Santiago, offering a comfortable, convenient and aesthetically pleasing stay. While it meets four-star standards with modern facilities and strong service, areas such as dining variety, gym equipment and parking logistics could benefit from further enhancement.
Hotel near Ski Resorts
Located in Santiago, it offers modern amenities and convenient access to ski resorts, suitable for combining city life with winter sports activities.
Dog Friendly Hotel
This hotel is tagged as being pet-friendly.
Business Hotel
Located on Avenida Vitacura, this hotel offers meeting rooms and event venues. It is situated in the heart of Santiago, providing easy access to business and commercial centers.
Accessible Hotel
This hotel's bathrooms feature a roll-in shower and a separate toilet. It offers a wheelchair accessible path of travel, wheelchair accessible parking, and a wheelchair accessible registration desk. The fitness center, meeting spaces, business center, and on-site restaurant are all wheelchair-accessible. Visual alarms are available in hallways.
Hotel with Gym
Features a fitness center with standard equipment for guests to maintain their workout routine. The hotel's modern design and central location are appealing.
4-Star Hotel
Located near the iconic Costanera Center, this hotel provides easy access to shopping, dining, and business hubs. It offers modern rooms, a fitness center, and meeting facilities, making it ideal for both leisure and business travelers. The Marriott brand ensures quality and reliability.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Romantic Hotel
Hotel with Parking
Guest Reviews
The AC Hotel by Marriott Santiago Cenco Costanera boasts an enviable location, consistently praised for its prime spot atop the Costanera Shopping Mall. Guests highlight the hotel's direct access to the mall, making it incredibly convenient for shopping and dining, often without even stepping outside. The proximity to Tobalaba Metro Station and easy parking further enhance accessibility to other city attractions.
With spectacular city and mountain views, many find the hotel's panoramic vistas a standout feature. This modern and well-equipped property caters well to both tourists and business travelers with its central location offering a perfect base for exploring Santiago. Surrounding the hotel, visitors enjoy a variety of restaurants and the safety of a modern district.
Rooms are described as spacious, clean and comfortable, adding to the overall positive experience. Breakfast and amenities also receive commendations, rounding off this hotel as a preferred choice for those seeking convenience, comfort and breathtaking views in Santiago. Despite occasional mentions of the bustling environment outside, the general consensus points to an excellent cost-benefit ratio, establishing it as one of the best places to stay in the city.
Guests consistently praise the breakfast at the AC Hotel by Marriott Santiago Cenco Costanera for its exceptional quality and variety. It is described as delicious, fresh and diverse, catering to many different tastes and preferences. Many highlight the impressive selection and excellent preparation, emphasizing the high standards of the dishes served. The breakfast experience is further enhanced by the attentive and polite staff, contributing to a comfortable and enjoyable atmosphere.
However, some guests note that the breakfast is not included in the room price and view the separate charge as expensive. Despite this, many feel the quality justifies the cost, describing the breakfast as worth the expense for its exceptional quality and variety. There are options for a "breakfast kit" for those with early tour schedules, which adds convenience.
While the positive reviews dominate, a few guests mention areas for improvement, such as more variety in healthy options and seasonal fruits and express concerns about the repetitive nature of the daily offerings. Nonetheless, the overall consensus is that the breakfast at this hotel is a highlight of the stay, combining great food with excellent service in a picturesque and comfortable setting.
At AC Hotel by Marriott Santiago Cenco Costanera, the dining experience offers both highlights and areas for improvement, as noted by guest reviews. The Luna Bar on the 17th floor stands out as a major attraction, praised for its "beautiful view of SKY Costanera and the Andes" and its "ultra-cool" ambiance. Guests enjoyed their time at the rooftop venue, finding the evening atmosphere delightful and the drink options impressive. The food served at night in Luna Bar was generally well-received with some guests noting their "excellent" steak and describing the dinner as "very delicious".
However, reviews indicate some limitations regarding the variety and hours of food service. Several guests mentioned that the menu is "limited," and the dining options need improvement. The bar and restaurant closing times were a point of contention with services ending earlier than expected, often before midnight, which left late diners without options.
Moreover, the bar could improve food options and speed of service, according to some guests. While the Luna Bar's presentation of dishes received compliments, there were also mentions of the room service menu having few options and the overall dining menu not meeting the hotel's category in terms of variety and quality.
Despite these concerns, the infrastructure and maintenance of the hotel are in excellent condition, contributing to an enjoyable dining environment. For those planning to visit, making a reservation for the Luna Bar is recommended to avoid any hassle, as it’s a popular spot among guests. Overall, while the dining experience has its strengths, particularly with the rooftop views and bar ambiance, there is room for enhancement in menu variety and service hours to fully meet guest expectations.
Accommodation at the AC Hotel by Marriott Santiago Cenco Costanera is predominantly praised for its spacious, well-equipped and modern rooms. Guests frequently highlight the breathtaking city and mountain views, making the rooms not only visually appealing but also memorable. Cleanliness is a recurring positive remark with many reviewers noting the impeccable condition and tidy appearance of both the rooms and bathrooms.
Comfort is another significant factor with numerous mentions of large, soft beds, stylish decor and functional layouts catering well to both leisure and business travelers. The availability of amenities like coffee capsules and quality furnishings further enhances the stay experience.
Although most reviews are highly favorable, there are occasional mentions of minor drawbacks such as the lack of slippers, rooms being too small for some and room temperatures being difficult to regulate. Despite these issues, the overall tone reflects high satisfaction with the comfort, views and modern interiors provided by the hotel, making it a highly recommended choice for visitors to Santiago.
AC Hotel by Marriott Santiago Cenco Costanera offers a remarkably comfortable sleeping experience for its guests. The majority of reviews highlight the high comfort level of the beds, often described as very comfortable, super comfortable and even exquisite. Many guests appreciated the quality of the mattresses and pillows, noting their luxurious feel and good support. The beds were consistently mentioned as large and soft, contributing to a restful night's sleep.
Some reviews pointed out occasional issues such as hard pillows and slightly hard mattresses, but these were relatively rare comments. Additionally, high-quality bedding and well-kept, clean rooms added to the overall positive experience. A few guests noted the need for more frequent bedsheet changes and some mentioned noise in the rooms, but overall, the general consensus is that the beds in this hotel significantly contribute to a comfortable and pleasant stay. Guestrooms' comfort is further enhanced by pleasant decoration and the cozy ambiance of the hotel.
The AC Hotel by Marriott Santiago Cenco Costanera consistently impresses its guests with its high standards of cleanliness. Visitors frequently praise the hotel's clean and tidy rooms, emphasizing spotless bathrooms and well-maintained facilities. Many reviews highlight the comfort and spaciousness of the accommodations, noting that they are always prepared to a high standard with fresh towels and replaced bath soap.
Guests appreciate the attention to detail in cleaning, mentioning that the cleanliness extends throughout the entire hotel, from rooms to common areas. The hotel is described as very clean, modern and organized with impeccable cleaning services.
While most feedback is overwhelmingly positive, a few guests noted occasional lapses, such as incomplete room cleaning or certain areas emitting an unpleasant odor. However, these instances are relatively rare compared to the overall praise.
The combination of cleanliness, comfort and modern amenities makes AC Hotel by Marriott Santiago Cenco Costanera a reliable choice for travelers seeking a neat and welcoming place to stay.
The staff at AC Hotel by Marriott Santiago Cenco Costanera consistently receives high praise from guests. They are frequently described as extremely friendly, polite, kind and helpful. Guests often highlight the warm reception and the sense of welcome they feel during their stay. The staff's professionalism and attentiveness are notable, ensuring that guests' needs are met promptly and efficiently. The exceptional service extends to all areas of the hotel with special mentions of the courteous and helpful front desk and dining area staff. Many reviews commend the efficient and responsive nature of the staff, emphasizing their dedication to providing excellent service throughout the stay. Noteworthy mentions include the manager's special attention and the overall high-quality customer service. Despite a few isolated criticisms, the overwhelming majority of comments reflect a highly positive experience, reinforcing the staff's reputation for making stays enjoyable and memorable.
At the AC Hotel by Marriott Santiago Cenco Costanera, guests generally enjoy a fast and reliable wifi experience, noting that the internet connection is both good and widespread throughout the hotel. Complimentary wifi is appreciated and many guests mention the convenience of having access. However, not all experiences are flawless; some visitors report issues like weak signals, spotty service and occasional instability. Despite these concerns, many reviews still highlight the speed and usefulness of the hotel's wifi, contributing to an overall positive impression with room for improvement in consistency.
The gym at AC Hotel by Marriott Santiago Cenco Costanera generally receives positive feedback for being well-equipped and modern. Guests appreciate the state-of-the-art machines and cleanliness of the fitness center. The gym area is described as well-maintained and sufficient for a workout with good service provided on site. However, some guests found the gym to be small and noted limited equipment options, especially during peak times. A few reviews mentioned that the gym was unavailable during specific holiday periods and that maintenance could be improved. Overall, the gym meets expectations but could benefit from additional equipment and better availability during holidays.
The AC Hotel by Marriott Santiago Cenco Costanera has received mixed reviews regarding its parking facilities. Guests appreciate that there is useful parking available in the adjacent mall, which offers very good accessibility. Parking is included for some guests, although it is often charged separately, which can be confusing. The information and signage for parking are limited, making it difficult for many to find the correct entrance, especially at night or early morning. The lack of a dedicated hotel parking lot and valet service is noted, as guests must use the mall parking, which is not always convenient or safe. In addition, the abundance of taxis in front of the hotel adds to the chaos, complicating pick-up and drop-off moments. A need for better instructions from the concierge and improved efficiency of the parking garage is frequently mentioned. Overall, while parking is available, enhancements in clarity, convenience and safety are needed to meet guest expectations.
AC Hotel by Marriott Santiago Cenco Costanera presents itself as a solid four-star hotel offering a mostly positive experience. Characterized by elegant and comfortable accommodation, the hotel is particularly well-suited for business and working purposes. Many guests appreciate the excellent facilities, which are considered on par or even superior compared to other four-star hotels in the area. The modern and new facilities contribute to the hotel’s appeal, though some guests find the design simple and occasionally poorly executed.
Despite the high quality of the rooms and general amenities, there are mixed opinions regarding the cost-benefit ratio. Some guests feel that the hotel offers good value for money, while others believe the price does not always reflect the level of service and maintenance, particularly mentioning deteriorated furniture and neglected details. However, comfort is rarely compromised with very spacious rooms, luxurious bedding and an overall satisfying sleep experience.
The breakfast at AC Hotel is frequently praised as a highlight, offering a four-star quality dining experience to start the day. Furthermore, the hotel’s central location in Santiago is another point in its favor, making it a convenient choice for travelers.
While the hotel generally meets the expectations for a property of this category, it falls short in some areas, like pricing strategy and smoking policy enforcement. Overall, AC Hotel by Marriott Santiago Cenco Costanera is often deemed a great choice for visitors to Santiago, striving to balance luxurious elements and comfort within the confines of its four-star rating.
AC Hotel by Marriott Santiago Cenco Costanera stands out as an excellent choice for business travelers. Its modern facilities are well-equipped with all necessary amenities, ensuring a comfortable and productive stay. The business center is highlighted frequently for being particularly useful and well-equipped, capable of accommodating urgent needs such as booking multiple conference rooms on short notice. The location serves as a strategic advantage, making it ideal for business trips and procedures due to its proximity to key corporate areas.
Guests appreciated the safety measures for storing business items and the reliability of the excellent Wi-Fi. The rooms are described as clean organized and very comfortable, adding to the overall positive experience. The corporate ambiance of the hotel aligns well with professional service standards, making it a recommended choice for those traveling for business purposes.
Moreover, the hotel offers stunning views of the Andes mountains, adding a touch of tranquility to busy workdays. With its combination of excellent location, comprehensive business facilities and a professional yet comfortable environment, AC Hotel by Marriott Santiago Cenco Costanera is consistently recommended as a top option for business stays in Santiago.
The 'AC Hotel by Marriott Santiago Costanera Center' receives high praise for its accessibility features. Guests consistently highlight the spacious and well-equipped accessible rooms, facilitating a comfortable stay for those with disabilities. The hotel's facilities, including well-functioning elevators, are tailored to ensure ease of access throughout the property.
Situated in a prime location practically inside a large shopping mall, the hotel also offers convenient access to the city's metro system. This strategic positioning not only enhances mobility within Santiago but also provides visitors with easy access to various cultural attractions. Overall, reviewers commend the hotel for its robust accessibility, making it a favorable choice for travelers seeking both convenience and comfort.
The AC Hotel by Marriott Santiago Cenco Costanera offers an exceptionally luxurious experience for its guests. The impeccable design and high-quality service consistently impress visitors, who also appreciate the elegance of the facilities. The rooms are described as modern and beautiful with luxury beds that contribute significantly to a comfortable stay. Guests repeatedly praise the top-class amenities and the overall luxury feels that permeate the entire hotel, making it an ideal choice for those seeking a sophisticated and elegant retreat.
The AC Hotel by Marriott Santiago Cenco Costanera comes highly recommended for couples looking to enjoy a romantic weekend escape. The hotel offers fantastic and unique views, including panoramic sights across the city and picturesque mountain vistas that are sure to enhance the romantic ambiance. Guests particularly praised the exceptional views from their rooms with some describing them as an ideal setting for honeymooners. For those looking to elevate their evening, the Moon Bar and the hotel's romantic terrace provide perfect spots for a special night together.
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Location
With spectacular city and mountain views, many find the hotel's panoramic vistas a standout feature. This modern and well-equipped property caters well to both tourists and business travelers with its central location offering a perfect base for exploring Santiago. Surrounding the hotel, visitors enjoy a variety of restaurants and the safety of a modern district.
Rooms are described as spacious, clean and comfortable, adding to the overall positive experience. Breakfast and amenities also receive commendations, rounding off this hotel as a preferred choice for those seeking convenience, comfort and breathtaking views in Santiago. Despite occasional mentions of the bustling environment outside, the general consensus points to an excellent cost-benefit ratio, establishing it as one of the best places to stay in the city.
Breakfast
However, some guests note that the breakfast is not included in the room price and view the separate charge as expensive. Despite this, many feel the quality justifies the cost, describing the breakfast as worth the expense for its exceptional quality and variety. There are options for a "breakfast kit" for those with early tour schedules, which adds convenience.
While the positive reviews dominate, a few guests mention areas for improvement, such as more variety in healthy options and seasonal fruits and express concerns about the repetitive nature of the daily offerings. Nonetheless, the overall consensus is that the breakfast at this hotel is a highlight of the stay, combining great food with excellent service in a picturesque and comfortable setting.
Dinner
However, reviews indicate some limitations regarding the variety and hours of food service. Several guests mentioned that the menu is "limited," and the dining options need improvement. The bar and restaurant closing times were a point of contention with services ending earlier than expected, often before midnight, which left late diners without options.
Moreover, the bar could improve food options and speed of service, according to some guests. While the Luna Bar's presentation of dishes received compliments, there were also mentions of the room service menu having few options and the overall dining menu not meeting the hotel's category in terms of variety and quality.
Despite these concerns, the infrastructure and maintenance of the hotel are in excellent condition, contributing to an enjoyable dining environment. For those planning to visit, making a reservation for the Luna Bar is recommended to avoid any hassle, as it’s a popular spot among guests. Overall, while the dining experience has its strengths, particularly with the rooftop views and bar ambiance, there is room for enhancement in menu variety and service hours to fully meet guest expectations.
Rooms
Comfort is another significant factor with numerous mentions of large, soft beds, stylish decor and functional layouts catering well to both leisure and business travelers. The availability of amenities like coffee capsules and quality furnishings further enhances the stay experience.
Although most reviews are highly favorable, there are occasional mentions of minor drawbacks such as the lack of slippers, rooms being too small for some and room temperatures being difficult to regulate. Despite these issues, the overall tone reflects high satisfaction with the comfort, views and modern interiors provided by the hotel, making it a highly recommended choice for visitors to Santiago.
Beds
Some reviews pointed out occasional issues such as hard pillows and slightly hard mattresses, but these were relatively rare comments. Additionally, high-quality bedding and well-kept, clean rooms added to the overall positive experience. A few guests noted the need for more frequent bedsheet changes and some mentioned noise in the rooms, but overall, the general consensus is that the beds in this hotel significantly contribute to a comfortable and pleasant stay. Guestrooms' comfort is further enhanced by pleasant decoration and the cozy ambiance of the hotel.
Cleanliness
Guests appreciate the attention to detail in cleaning, mentioning that the cleanliness extends throughout the entire hotel, from rooms to common areas. The hotel is described as very clean, modern and organized with impeccable cleaning services.
While most feedback is overwhelmingly positive, a few guests noted occasional lapses, such as incomplete room cleaning or certain areas emitting an unpleasant odor. However, these instances are relatively rare compared to the overall praise.
The combination of cleanliness, comfort and modern amenities makes AC Hotel by Marriott Santiago Cenco Costanera a reliable choice for travelers seeking a neat and welcoming place to stay.
Staff
Wi-Fi
Gym
Parking
4 Star
Despite the high quality of the rooms and general amenities, there are mixed opinions regarding the cost-benefit ratio. Some guests feel that the hotel offers good value for money, while others believe the price does not always reflect the level of service and maintenance, particularly mentioning deteriorated furniture and neglected details. However, comfort is rarely compromised with very spacious rooms, luxurious bedding and an overall satisfying sleep experience.
The breakfast at AC Hotel is frequently praised as a highlight, offering a four-star quality dining experience to start the day. Furthermore, the hotel’s central location in Santiago is another point in its favor, making it a convenient choice for travelers.
While the hotel generally meets the expectations for a property of this category, it falls short in some areas, like pricing strategy and smoking policy enforcement. Overall, AC Hotel by Marriott Santiago Cenco Costanera is often deemed a great choice for visitors to Santiago, striving to balance luxurious elements and comfort within the confines of its four-star rating.
Business
Guests appreciated the safety measures for storing business items and the reliability of the excellent Wi-Fi. The rooms are described as clean organized and very comfortable, adding to the overall positive experience. The corporate ambiance of the hotel aligns well with professional service standards, making it a recommended choice for those traveling for business purposes.
Moreover, the hotel offers stunning views of the Andes mountains, adding a touch of tranquility to busy workdays. With its combination of excellent location, comprehensive business facilities and a professional yet comfortable environment, AC Hotel by Marriott Santiago Cenco Costanera is consistently recommended as a top option for business stays in Santiago.
Accessible
Situated in a prime location practically inside a large shopping mall, the hotel also offers convenient access to the city's metro system. This strategic positioning not only enhances mobility within Santiago but also provides visitors with easy access to various cultural attractions. Overall, reviewers commend the hotel for its robust accessibility, making it a favorable choice for travelers seeking both convenience and comfort.
Luxury
Romantic
No, AC Hotel by Marriott Santiago Cenco Costanera doesn't have any pool.
No, a spa isn't available at AC Hotel by Marriott Santiago Cenco Costanera.
Yes, AC Hotel by Marriott Santiago Cenco Costanera welcomes dogs.
Yes, parking facilities are available at AC Hotel by Marriott Santiago Cenco Costanera.
Yes, AC Hotel by Marriott Santiago Cenco Costanera has a gym.
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