DoubleTree by Hilton Santiago - Vitacura
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Summary of reviewsLocated in the heart of Santiago's dynamic Vitacura district, DoubleTree by Hilton Santiago - Vitacura stands out for its prime location and exceptional facilities. Guests consistently praise its proximity to the Costanera Center and other prominent tourist attractions, making it an ideal base for both business and leisure travelers. The hotel's modern surroundings offer numerous dining, shopping and entertainment options, further enhancing its appeal.
The breakfast at the hotel receives high marks for its quality, variety and taste. Guests commend the diverse selection of hot foods, fresh juices, fruits and pastries, describing it as one of the best breakfast experiences. Despite some minor concerns about decreased variety post-pandemic and the high cost, the breakfast remains a standout feature. Dinner at the hotel's restaurant and bar also earns praise for service and flavor, although some guests find the menu limited, especially for evening meals and vegetarian options.
Rooms at the DoubleTree by Hilton Santiago - Vitacura are frequently highlighted for their spaciousness, cleanliness and comfort. Many guests appreciate the large, well-designed interiors, comfortable beds and functional amenities. The room upgrades and beautiful views, particularly of the mountain range, are also significant perks. While there are occasional mentions of minor wear-and-tear issues, the overall feedback on room quality is very positive.
Cleanliness is another strong point with many guests praising the pristine conditions of their rooms and the thorough housekeeping services. Although there are occasional mentions of areas needing better maintenance, such as hallways and elevators, the cleanliness standards generally meet high expectations.
The staff at the hotel are consistently commended for their friendliness, helpfulness and professionalism. Notable mentions go to individuals like Sebastian, Valentina, Mario and others for providing exceptional service. Guests highlight the efficient front desk service and the warm welcome, often accompanied by thoughtful gestures like cookies.
Wi-Fi service at the hotel receives mixed reviews. When it works well, guests describe it as very good, even perfect. However, inconsistent performance, slow speeds and weak connections are common complaints, indicating room for improvement.
The gym is well-regarded for being well-maintained and accessible 24/7, offering a good range of equipment. Although minor maintenance issues with interactive screens and a need for clearer instructions are noted, the gym is seen as a valuable amenity.
Parking options are another highlight with many guests appreciating the convenience of free parking and the availability of a private garage. The well-defined spaces and good proximity to the hotel make it easy for guests to access and secure their vehicles. Some minor systems issues and occasional delays are mentioned, but overall, the parking facilities are positively received.
Guests also commend the comfort of the beds, noting the high quality of mattresses and cozy bedding. While some find the double beds narrower than expected, the overall sleep experience is rated highly.
As a four-star hotel, DoubleTree by Hilton Santiago - Vitacura generally meets expectations with praise for the comfort, cleanliness and quality of facilities. However, there are occasional criticisms about outdated features and the value for money compared to other options. Despite these minor drawbacks, the hotel is well-regarded for business trips, offering practical amenities and a convenient location.
Overall, DoubleTree by Hilton Santiago - Vitacura provides an enjoyable stay with its excellent location, comfortable rooms, quality dining options and attentive service, making it a recommended choice for both business and leisure travelers exploring Santiago.
Categories
The breakfast at the hotel receives high marks for its quality, variety and taste. Guests commend the diverse selection of hot foods, fresh juices, fruits and pastries, describing it as one of the best breakfast experiences. Despite some minor concerns about decreased variety post-pandemic and the high cost, the breakfast remains a standout feature. Dinner at the hotel's restaurant and bar also earns praise for service and flavor, although some guests find the menu limited, especially for evening meals and vegetarian options.
Rooms at the DoubleTree by Hilton Santiago - Vitacura are frequently highlighted for their spaciousness, cleanliness and comfort. Many guests appreciate the large, well-designed interiors, comfortable beds and functional amenities. The room upgrades and beautiful views, particularly of the mountain range, are also significant perks. While there are occasional mentions of minor wear-and-tear issues, the overall feedback on room quality is very positive.
Cleanliness is another strong point with many guests praising the pristine conditions of their rooms and the thorough housekeeping services. Although there are occasional mentions of areas needing better maintenance, such as hallways and elevators, the cleanliness standards generally meet high expectations.
The staff at the hotel are consistently commended for their friendliness, helpfulness and professionalism. Notable mentions go to individuals like Sebastian, Valentina, Mario and others for providing exceptional service. Guests highlight the efficient front desk service and the warm welcome, often accompanied by thoughtful gestures like cookies.
Wi-Fi service at the hotel receives mixed reviews. When it works well, guests describe it as very good, even perfect. However, inconsistent performance, slow speeds and weak connections are common complaints, indicating room for improvement.
The gym is well-regarded for being well-maintained and accessible 24/7, offering a good range of equipment. Although minor maintenance issues with interactive screens and a need for clearer instructions are noted, the gym is seen as a valuable amenity.
Parking options are another highlight with many guests appreciating the convenience of free parking and the availability of a private garage. The well-defined spaces and good proximity to the hotel make it easy for guests to access and secure their vehicles. Some minor systems issues and occasional delays are mentioned, but overall, the parking facilities are positively received.
Guests also commend the comfort of the beds, noting the high quality of mattresses and cozy bedding. While some find the double beds narrower than expected, the overall sleep experience is rated highly.
As a four-star hotel, DoubleTree by Hilton Santiago - Vitacura generally meets expectations with praise for the comfort, cleanliness and quality of facilities. However, there are occasional criticisms about outdated features and the value for money compared to other options. Despite these minor drawbacks, the hotel is well-regarded for business trips, offering practical amenities and a convenient location.
Overall, DoubleTree by Hilton Santiago - Vitacura provides an enjoyable stay with its excellent location, comfortable rooms, quality dining options and attentive service, making it a recommended choice for both business and leisure travelers exploring Santiago.
Hotel Taking Steps Towards Sustainability
The hotel is considered one of the sustainable hotels in Santiago de Chile.
Hotel near Nightlife Spots
Located in Vitacura, this hotel provides access to the area's emerging nightlife scene. The hotel's location is suitable for those interested in exploring the bars and clubs along Vitacura Avenue.
Business Hotel
DoubleTree by Hilton Santiago - Vitacura offers business-oriented amenities. It ensures a smooth and efficient experience for corporate guests.
Hotel with Parking
The hotel provides free self-parking on-site, with accessible and van parking spaces available. Free private parking is also an option on site with prior reservation.
Accessible Hotel
This hotel offers accessible rooms with large adapted bathrooms featuring a WC with fixed and folding grab bars, and a walk-in shower with grab bars and a seat. It provides accessible parking, an emergency evacuation chair, adapted common areas, and visual alarms in corridors and common areas. The hotel is noted as disabled access friendly with accessibility equipment.
Hotel with Gym
The hotel features a fitness center available for guests. This amenity provides a convenient option for travelers to maintain their exercise routine during their stay.
4-Star Hotel
This hotel provides a comfortable experience with well-appointed rooms and excellent service. Its location in Vitacura offers easy access to many restaurants and shops. It also features modern amenities suitable for both business and leisure travelers.
Hotel near Ski Resorts
Hotel for Honeymoon
Romantic Hotel
Guest Reviews
Situated in the heart of Santiago's new city, the DoubleTree by Hilton Santiago - Vitacura is highly praised for its prime location. Guests consistently highlight its proximity to the Costanera Center, the tallest building in South America, renowned for its shopping mall, restaurants and observation deck. Additionally, the hotel's safe, central position places it close to tourist attractions, the subway and various dining options on Isidora Goyenechea street.
The location is considered ideal for both business activities and leisurely exploration of Santiago. Reviewers frequently mention the hotel being in a modern, prestigious area, adding to its appeal. The convenience of nearby pharmacies, cafes, bars and other amenities also contributes to the positive feedback.
In terms of facilities, the hotel is described as well-equipped and comfortable with spacious rooms and exceptional service from a friendly staff. The complimentary breakfast and free parking are appreciated bonuses. The high cost performance and cleanliness of the rooms further enhance the hotel's reputation, making it a recommended choice for diverse occasions.
Overall, the DoubleTree by Hilton Santiago - Vitacura boasts an unbeatable location with excellent facilities, making it a perfect base for exploring Santiago while ensuring comfort and convenience.
The breakfast at DoubleTree by Hilton Santiago - Vitacura garners widespread praise for its quality, variety and taste. Guests frequently describe it as excellent with many considering it one of the best they have experienced. The buffet offers a diverse selection that includes hot food, fruits, fresh squeezed juices, vegetables and pastries. Visitors particularly appreciate the well-prepared and delicious dishes with special mentions of the sumptuous fresh juices and a variety of healthy and rich options.
However, a few comments suggest that the breakfast's variety has decreased post-pandemic. Some guests found the selection less impressive than before and expressed concerns over the lack of natural juices and sweet options. Additionally, the breakfast is noted to be quite expensive with some reviewers feeling that the steep price is not justified by its quality.
Service-wise, the breakfast staff receives kudos for being friendly and attentive. Still, a few remarks point out the occasional delays and the inconvenience of food arriving cold when ordered to the room. Despite these minor setbacks, the overall sentiment tends to lean positive, highlighting the breakfast as a delightful and valuable aspect of the overall hotel experience at this well-located property.
DoubleTree by Hilton Santiago - Vitacura offers a diverse dining experience within its premises. The restaurant and bar are frequently praised for their good service and delicious food with several guests highlighting the exceptional flavors and presentation, particularly for dinner dishes. The breakfast also receives positive remarks, complementing the overall dine-in experience.
However, the limited menu, especially for evening meals, can be a point of contention, as some guests find it lacking in variety and vegetarian options. The service quality at the restaurant has mixed reviews with some guests reporting delays and inconsistent levels of hospitality.
The restaurant’s operating hours are another area that might need attention, as guests have noted that it closes early, which might not accommodate late-night dining. Despite these concerns, the restaurant and bar stand out as good options for both casual meals and more refined dinners. The added convenience of having various dining facilities including a cafeteria and pastry shop further enhances the appeal for guests seeking a variety of food experiences.
The rooms at the DoubleTree by Hilton Santiago - Vitacura receive generally positive feedback from guests. Many highlight the spacious and well-designed interiors, complete with comfortable beds and functional amenities. Reviews commonly describe the rooms as large, clean and comfortable, emphasizing the excellent room size and overall comfort.
Guests frequently appreciate the room upgrades and the beautiful views, especially of the mountain range. The cleanliness of the rooms is commendable and the hotel offers well-equipped bathrooms and efficient room cleaning services. The natural light and elegant furnishings further enhance the guest experience, contributing to the overall ambiance.
However, there are occasional mentions of worn-out conditions and minor issues such as old bathroom doors and the occasional sewer smell. Some guests noted that certain rooms felt small or outdated and there were a few comments suggesting that the room conditions could be improved for the price charged.
Overall, the comfort, space and cleanliness of the rooms at DoubleTree by Hilton Santiago - Vitacura make for an enjoyable stay, despite some points needing attention. The location and service also contribute positively to the overall guest experience.
Located in the vibrant Vitacura district, DoubleTree by Hilton Santiago offers guests an exceptional stay with its top-notch bed comfort. The hotel features a variety of bed sizes, including spacious King beds, which have been widely praised for their comfort. Many guests highlight the high quality of the mattresses and the soft, cozy bedding, contributing to an excellent night's sleep. The rooms are noted for being well-lit and practical with amenities such as dryers and ironing facilities available for convenience.
While most reviews commend the beds for being comfortable, there are a few mentions of the double beds being narrower than expected. Some guests found their beds a bit too soft, but this seemed to be a matter of personal preference. Overall, the consistent feedback speaks to the inviting and restful sleep experience provided by the hotel's beds. Ideal for both leisurely stays and romantic getaways, DoubleTree by Hilton Santiago ensures that guests rest well in their large, accommodating beds.
The DoubleTree by Hilton Santiago - Vitacura received strong praise for its cleanliness from many guests. Visitors repeatedly highlighted the pristine condition of their rooms, noting that they were often very clean, spacious and well-maintained. Housekeeping was consistently appreciated for their thorough and attentive service, ensuring rooms were spotless and tidy. Guests commented on the clean and comfortable facilities, contributing to a pleasant stay.
However, some areas of concern were mentioned as well. A few reviews noted that certain parts of the hotel, such as the hallways and elevators, needed better cleaning and maintenance. Issues like dirty carpets, mold in the bathroom and occasional dust were noted, indicating some inconsistency in cleanliness standards across the premises.
Despite these minor drawbacks, the overall feedback leaned heavily positive with guests frequently commending the hotel for its high level of cleanliness and good maintenance in most areas.
The staff at DoubleTree by Hilton Santiago - Vitacura are frequently praised for their friendliness, helpfulness and attentiveness. Guests consistently report positive experiences with reception and restaurant staff, highlighting individuals like Sebastian, Valentina, Mario, Daniel, Francisca, Gonzalo and Cindy for their standout service. The hotel’s front desk is particularly noted for efficient, polite and professional service, often going above and beyond to meet guests' needs and requests, including early room entry and room upgrades. A warm welcome is common, sometimes accompanied by thoughtful gestures like cookies at check-in.
While most feedback points to a high level of service, there are occasional remarks about lapses in attentiveness from some waiters and receptionists. Overall, the staff’s exceptional commitment to service, combined with their friendly and respectful demeanor, make a significant positive impression on guests.
While staying at DoubleTree by Hilton Santiago - Vitacura, guests have shared mixed experiences with the hotel's Wi-Fi service. Positive feedback highlights instances where the internet in the room was described as very good and even perfect with a high-speed network available at no extra charge. These reviews show that when the Wi-Fi works well, it meets high standards of connectivity.
However, many reviews point to a series of issues that need attention. Complaints about slow speeds, weak connections and overall poor internet performance are common with some guests experiencing significant disruptions, particularly in the afternoon and night. There were also mentions of not being informed about the Wi-Fi password at reception and a lack of available information about the Wi-Fi in general. Thus, while some users enjoyed seamless connectivity, the experience was inconsistent and suggests room for improvement in the hotel's internet service.
The gym at DoubleTree by Hilton Santiago - Vitacura generally receives positive feedback. It is well-regarded for being well-maintained with all machines functioning properly. Guests appreciate the 24/7 accessibility, making it convenient for any schedule. Some minor maintenance issues with the interactive screens have been noted and there is room for clearer instructions on how to use the equipment and navigate hotel areas. Despite a few areas for improvement, the overall sentiment is that the gym is a valuable amenity for guests with the added benefit of free access.
DoubleTree by Hilton Santiago - Vitacura offers a variety of convenient parking options, making it a great choice for guests traveling by car. The hotel provides free parking, which many reviewers found particularly valuable given the difficulty of finding complimentary parking in the area. The availability of a private parking garage adds to the convenience and security for guests' vehicles.
Guests appreciated the well-defined parking spaces and noted the good proximity of the parking facilities to the hotel itself, ensuring easy access. The free parking garage not only caters to regular cars but also accommodates larger vehicles like vans without extra charges. The parking lot's positive aspects include its size, the convenience it offers and the fact that using it is straightforward and hassle-free.
However, a few reviewers mentioned minor issues with the parking system, such as the change in access control and occasional delays when accessing the parking lot. Despite these small hiccups, the free and included parking remains a standout feature highlighted by many guests.
Overall, the parking services at DoubleTree by Hilton Santiago - Vitacura are well-regarded, offering both ease of use and security, which enhances the overall experience for those visiting with their own vehicles.
Visitors' reviews of DoubleTree by Hilton Santiago - Vitacura highlight a mix of experiences aligning with its four-star status. Positive feedback includes praise for the comfort and cleanliness of the rooms, the beauty of the hallways and the attentive staff. Guests were pleased with the great shower facilities and found the hotel's location convenient for their needs. The restaurant received commendations for its quality, contributing to an overall good facilities and service narrative for a hotel of this caliber.
However, there were recurring concerns regarding the hotel's ability to meet the expected four-star standards. Some guests felt that the facilities were outdated and not reflective of the value one expects from a hotel in this category. Specific criticisms included lack of maintenance, absence of a pool, issues with the TV connection and instances of dirty amenities. Additionally, some felt that, for a Hilton, the level of service and price did not match the quality offered, suggesting there may be better options available within the same price range.
DoubleTree by Hilton Santiago - Vitacura is highly regarded by business travelers for its favorable amenities and facilities tailored to support work-related activities. Guests appreciate its perfect location within the business district, making it convenient for daily professional tasks. The hotel is described as having accessible business amenities and facilities with specific mentions of rooms featuring spacious desks suitable for working.
While the hotel largely meets the expectations of business travelers, some mixed feedback includes occasional issues with the check-in and check-out processes and reservation discrepancies. Nevertheless, most visitors find the hotel ideal for business trips, noting that it offers good value for money within the Providence area. Cleanliness and overall standard of the hotel also receive positive mentions, making it a reliable choice for short work stays.
DoubleTree by Hilton Santiago - Vitacura is praised for its excellent location and accessibility for guests with disabilities. The hotel is centrally located, making it easy to reach various desired destinations, including the nearby Costanera shopping mall. The proximity to a metro station enhances its accessibility, as it allows for convenient transportation around the city. Guests have consistently noted the ease of access in and around the hotel, highlighting its secure and well-placed location. Overall, the hotel stands out for how effortlessly guests with disabilities can navigate both the property and the surrounding area.
DoubleTree by Hilton Santiago - Vitacura stands out as a romantic destination, perfect for couples looking to escape the hustle and bustle of city life. Many guests have praised the hotel for its welcoming gestures such as a big cookie and a welcome drink upon arrival. It provides a cozy and comfortable atmosphere, ideal for romantic getaways, wedding nights or anniversary celebrations. The hotel’s romantic tours and dinners add to the allure, creating memorable experiences for couples. However, it's worth noting that some guests have found the heat from the bathroom somewhat uncomfortable. Overall, the location and ambiance make it a desirable spot for a romantic retreat.
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Location
The location is considered ideal for both business activities and leisurely exploration of Santiago. Reviewers frequently mention the hotel being in a modern, prestigious area, adding to its appeal. The convenience of nearby pharmacies, cafes, bars and other amenities also contributes to the positive feedback.
In terms of facilities, the hotel is described as well-equipped and comfortable with spacious rooms and exceptional service from a friendly staff. The complimentary breakfast and free parking are appreciated bonuses. The high cost performance and cleanliness of the rooms further enhance the hotel's reputation, making it a recommended choice for diverse occasions.
Overall, the DoubleTree by Hilton Santiago - Vitacura boasts an unbeatable location with excellent facilities, making it a perfect base for exploring Santiago while ensuring comfort and convenience.
Breakfast
However, a few comments suggest that the breakfast's variety has decreased post-pandemic. Some guests found the selection less impressive than before and expressed concerns over the lack of natural juices and sweet options. Additionally, the breakfast is noted to be quite expensive with some reviewers feeling that the steep price is not justified by its quality.
Service-wise, the breakfast staff receives kudos for being friendly and attentive. Still, a few remarks point out the occasional delays and the inconvenience of food arriving cold when ordered to the room. Despite these minor setbacks, the overall sentiment tends to lean positive, highlighting the breakfast as a delightful and valuable aspect of the overall hotel experience at this well-located property.
Dinner
However, the limited menu, especially for evening meals, can be a point of contention, as some guests find it lacking in variety and vegetarian options. The service quality at the restaurant has mixed reviews with some guests reporting delays and inconsistent levels of hospitality.
The restaurant’s operating hours are another area that might need attention, as guests have noted that it closes early, which might not accommodate late-night dining. Despite these concerns, the restaurant and bar stand out as good options for both casual meals and more refined dinners. The added convenience of having various dining facilities including a cafeteria and pastry shop further enhances the appeal for guests seeking a variety of food experiences.
Rooms
Guests frequently appreciate the room upgrades and the beautiful views, especially of the mountain range. The cleanliness of the rooms is commendable and the hotel offers well-equipped bathrooms and efficient room cleaning services. The natural light and elegant furnishings further enhance the guest experience, contributing to the overall ambiance.
However, there are occasional mentions of worn-out conditions and minor issues such as old bathroom doors and the occasional sewer smell. Some guests noted that certain rooms felt small or outdated and there were a few comments suggesting that the room conditions could be improved for the price charged.
Overall, the comfort, space and cleanliness of the rooms at DoubleTree by Hilton Santiago - Vitacura make for an enjoyable stay, despite some points needing attention. The location and service also contribute positively to the overall guest experience.
Beds
While most reviews commend the beds for being comfortable, there are a few mentions of the double beds being narrower than expected. Some guests found their beds a bit too soft, but this seemed to be a matter of personal preference. Overall, the consistent feedback speaks to the inviting and restful sleep experience provided by the hotel's beds. Ideal for both leisurely stays and romantic getaways, DoubleTree by Hilton Santiago ensures that guests rest well in their large, accommodating beds.
Cleanliness
However, some areas of concern were mentioned as well. A few reviews noted that certain parts of the hotel, such as the hallways and elevators, needed better cleaning and maintenance. Issues like dirty carpets, mold in the bathroom and occasional dust were noted, indicating some inconsistency in cleanliness standards across the premises.
Despite these minor drawbacks, the overall feedback leaned heavily positive with guests frequently commending the hotel for its high level of cleanliness and good maintenance in most areas.
Staff
While most feedback points to a high level of service, there are occasional remarks about lapses in attentiveness from some waiters and receptionists. Overall, the staff’s exceptional commitment to service, combined with their friendly and respectful demeanor, make a significant positive impression on guests.
Wi-Fi
However, many reviews point to a series of issues that need attention. Complaints about slow speeds, weak connections and overall poor internet performance are common with some guests experiencing significant disruptions, particularly in the afternoon and night. There were also mentions of not being informed about the Wi-Fi password at reception and a lack of available information about the Wi-Fi in general. Thus, while some users enjoyed seamless connectivity, the experience was inconsistent and suggests room for improvement in the hotel's internet service.
Gym
Parking
Guests appreciated the well-defined parking spaces and noted the good proximity of the parking facilities to the hotel itself, ensuring easy access. The free parking garage not only caters to regular cars but also accommodates larger vehicles like vans without extra charges. The parking lot's positive aspects include its size, the convenience it offers and the fact that using it is straightforward and hassle-free.
However, a few reviewers mentioned minor issues with the parking system, such as the change in access control and occasional delays when accessing the parking lot. Despite these small hiccups, the free and included parking remains a standout feature highlighted by many guests.
Overall, the parking services at DoubleTree by Hilton Santiago - Vitacura are well-regarded, offering both ease of use and security, which enhances the overall experience for those visiting with their own vehicles.
4 Star
However, there were recurring concerns regarding the hotel's ability to meet the expected four-star standards. Some guests felt that the facilities were outdated and not reflective of the value one expects from a hotel in this category. Specific criticisms included lack of maintenance, absence of a pool, issues with the TV connection and instances of dirty amenities. Additionally, some felt that, for a Hilton, the level of service and price did not match the quality offered, suggesting there may be better options available within the same price range.
Business
While the hotel largely meets the expectations of business travelers, some mixed feedback includes occasional issues with the check-in and check-out processes and reservation discrepancies. Nevertheless, most visitors find the hotel ideal for business trips, noting that it offers good value for money within the Providence area. Cleanliness and overall standard of the hotel also receive positive mentions, making it a reliable choice for short work stays.
Accessible
Romantic
No, DoubleTree by Hilton Santiago - Vitacura doesn't have any pool.
No, a spa isn't available at DoubleTree by Hilton Santiago - Vitacura.
No, DoubleTree by Hilton Santiago - Vitacura doesn't allow dogs.
Yes, parking facilities are available at DoubleTree by Hilton Santiago - Vitacura.
Yes, DoubleTree by Hilton Santiago - Vitacura has a gym.
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