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Summary of reviewsHotel Acacias de Vitacura receives overall positive reviews, praised particularly for its serene and convenient location. Nestled in a tranquil neighborhood in Santiago, the hotel offers an ideal escape with easy access to the city’s attractions, highways, and shopping centers. Surrounded by lush gardens, the setting provides a peaceful ambiance reminiscent of a countryside retreat, while remaining safe and quiet.
The accommodations are spacious and clean, with many rooms featuring balconies or terraces that offer delightful views of the natural surroundings. Guests appreciate the cleanliness of the hotel, highlighting spotless rooms and well-maintained common areas. The beds receive accolades for their comfort, contributing to restful stays.
The hotel staff is frequently commended for their warm and courteous service, going above and beyond to ensure guests' comfort and satisfaction. Personalized attention to details, such as accommodating special requests, enhances the overall experience.
Hotel amenities include a well-regarded restaurant and ample parking facilities, with a security guard ensuring safety. Parking is both free and convenient, adding to the hotel’s appeal. The swimming pool, set amidst the beautiful gardens, offers an inviting atmosphere, especially during warmer months.
While the breakfast receives mixed reviews, many guests appreciate the quality and service. However, the fact that breakfast isn't included in the room rate is seen as inconvenient. Suggestions include incorporating breakfast costs into the room package to improve value.
Family-friendly features are noted, with ample activities and facilities for children in the peaceful, safe environment. The hotel is described as an ideal family retreat, offering spacious family suites and various recreational options.
Some areas for improvement are mentioned, such as updates needed in the bathrooms and enhancements to the television and internet services. Despite these minor issues, Hotel Acacias de Vitacura stands out as a welcoming and harmonious blend of comfort, nature, and accessibility, making it a favored choice for travelers seeking tranquility within the city's vibrancy. Show more
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Categories
Boutique-style Hotel
Provides a tranquil and relaxing environment with a focus on comfort. Its serene atmosphere and well-appointed rooms offer a pleasant boutique experience.
Hotel near Ski Resorts
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
4-Star Hotel
Hotel with Outdoor Pool
Room Types
King RoomThis room features a private bathroom, air conditioning, and cable TV.
Twin RoomThis room features a private bathroom, air conditioning, and cable TV.
Family SuiteThis suite has two bathrooms and a living area.
Quadruple RoomThis air-conditioned quadruple room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a terrace with garden views. The unit has 3 beds.
Junior SuiteThis suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. Featuring a terrace with garden views, this suite also offers soundproof walls and a flat-screen TV with cable channels. The unit offers 1 bed.
Guest Reviews
8.0
Very Good
Location
Nestled in a serene neighborhood, Hotel Acacias de Vitacura offers a tranquil escape amid nature while conveniently situated within Santiago. Guests praise its perfect location, allowing for easy access to highways, major shops, and events, all while being surrounded by lush greenery and beautiful gardens. The hotel’s peaceful ambiance is likened to a fairy-tale setting, providing the feeling of countryside tranquility in the heart of the city. Despite its central position, the area remains quiet and safe, offering guests both convenience and relaxation. The spacious, clean accommodations and attentive staff complement the scenic environment, making it a delightful stay for those seeking comfort amidst natural beauty. With added amenities like a well-regarded restaurant and included parking, the hotel effortlessly balances serene retreat with urban accessibility.
Breakfast
Nestled in Vitacura, Hotel Acacias offers a varied breakfast experience that guests have mixed views about. While some guests appreciated the quiet environment and found the breakfast to be excellent, noting attentive service as a plus, others felt there was room for improvement. The American-style options met expectations for some, who described the breakfast as satisfactory and even rich, complemented by positive remarks about the environment.
However, a recurring issue is that breakfast is not included in the room rate, which many guests found inconvenient. This additional cost is perceived as high, with several guests feeling the price does not align with the quality or variety provided. There is a consensus that offering breakfast as part of the room package would enhance the overall experience. Despite variations in service quality and the high price, those who enjoyed the breakfast praised both the food and the service, making it one of the notable aspects of their stay.
Rooms
Hotel Acacias de Vitacura offers guests a cozy and comfortable stay with its spacious rooms and serene atmosphere, situated amidst beautiful gardens. The well-sized rooms contribute to an oasis-like feeling within the bustling city, and many rooms feature balconies or terraces, providing a peaceful view of nature. Cleanliness is consistently praised, ensuring guests feel at ease during their stay. The beds receive high marks for comfort, adding to a restful experience in the well-maintained rooms.
However, the hotel's age does show in certain aspects. The bathrooms, while clean, could benefit from updates, and the televisions and internet service are noted as being less than optimal. Some rooms face less appealing views, such as parking lots or restaurant roofs, and noise insulation is reported to be lacking in some areas. Maintenance issues and room upgrades are areas identified for improvement.
Despite these downsides, the hotel's location is advantageous, offering easy access to city attractions. Overall, Hotel Acacias de Vitacura is a welcoming retreat for those seeking comfort and nature within a vibrant urban setting.
Beds
Hotel Acacias de Vitacura offers guests an exceptional sleeping experience, with many reviewers praising the beds for their comfort and spaciousness. Described as super comfortable, the beds provide a relaxing retreat that feels akin to being surrounded by nature. The combination of clean accommodations, quality bedding, plush pillows, and wonderful mattresses enhances the overall restful experience. While most guests found the beds to be outstanding, there were a few mentions of a soft mattress and a single issue with a king-sized bed that felt uneven. Nonetheless, the general consensus highlights the superior comfort and restful environment provided by the hotel's bedding, ensuring guests receive the necessary comfort for a good night's sleep.
Cleanliness
Hotel Acacias de Vitacura consistently receives positive feedback regarding its cleanliness, with guests frequently highlighting the spotless nature of the rooms and common areas. The hotel is described as very clean and comfortable, with specific mention of tidy bedrooms and well-cared-for courtyards. Many reviews note that the rooms are impeccably clean, and the beds are spacious with high-quality linens, contributing to a comfortable stay.
Guests appreciate the tranquility and family-friendly atmosphere of the hotel, alongside its well-organized setting in a convenient location. The cleaning staff is praised for their friendly demeanor and the overall cleanliness of the place, which is regularly maintained. However, some reviews point out minor issues, such as an occasional musty smell in the room or a lack of long-term maintenance in the bathrooms, suggesting that certain areas could benefit from further attention.
Despite these minor observations, overall guest experiences highlight a clean, cozy, and well-serviced environment at Hotel Acacias de Vitacura, making it a reliable choice for travelers seeking a tidy and comfortable stay in the city.
Staff
Hotel Acacias de Vitacura is renowned for its welcoming and courteous staff, consistently highlighted by guests as a hallmark of their stay. The warmth and kindness of the team, particularly individuals such as Ana Milena and Tito, leaves a lasting impression, enhancing the overall experience. Guests frequently note the exceptional service, with the staff going above and beyond in their attention to detail, whether it's accommodating special requests like late check-outs or ensuring a cozy return from snowy excursions with a heated room awaiting.
The entire team is described as extremely friendly, consistently providing great service. Many visitors express appreciation for the helpful and attentive nature of the staff, who manage to maintain a pleasant demeanor even amidst challenges like language barriers, with some staff members capable of conversing in English.
Despite occasional feedback about unfriendly reception experiences, the positive encounters vastly overshadow the negatives, painting a picture of a hotel environment where hospitality and attentive service are prioritized. Overall, the staff's dedication to providing excellent service enhances the charm of the hotel, making it a favorable choice for those valuing personal touch in their accommodations.
Pool
Nestled within a serene woodland setting, Hotel Acacias de Vitacura offers a tranquil escape from the bustle of everyday life. The hotel is surrounded by lush gardens that immediately evoke a sense of relaxation upon arrival. A standout feature is the stunning swimming pool, beautifully framed by trees, which promises a refreshing retreat during the warmer months. Although some guests experienced closures in the winter and noted occasional maintenance issues, the pool generally receives praise for its cleanliness and inviting atmosphere. The restaurant enhances the experience with quality meals for lunch and dinner, complementing the serene surroundings.
Parking
The parking situation at Hotel Acacias de Vitacura receives generally positive feedback from guests. The hotel offers ample parking space, accommodating even larger vehicles like big trucks, which many visitors appreciate. Safety is a clear priority, with a security guard stationed at the entrance, contributing to a secure parking experience. Additionally, the convenience of having free, private parking included with one's stay provides peace of mind for guests. However, it's noted that the interaction with personnel managing parking access could be improved, as their treatment was described as somewhat unfriendly. Nonetheless, the overall parking facilities are considered a significant asset for guests staying at the hotel.
Family
Hotel Acacias de Vitacura offers a serene and family-friendly environment that is perfect for those traveling with children. Set amidst peaceful surroundings and nature, the hotel provides an array of activities and facilities that cater to families. Paths dotted with swings and tejo create a welcoming atmosphere for leisurely strolls and playful afternoons. The ambiance is conducive to relaxation, making it an ideal spot to unwind and enjoy quality time with loved ones.
The hotel is conveniently located near various attractions, ensuring ease of access to Santiago's highlights. With a strong emphasis on safety and comfort, guests can feel secure and at ease throughout their stay. The large family suites, equipped with two bathrooms, offer spacious accommodations for families. While the kitchenette area includes a kettle and microwave, some guests suggest further enhancements for a more comprehensive cooking experience in these rooms.
The tranquil environment, combined with comfortable facilities, results in a weekend retreat that is both pleasant and restful. Whether staying for a brief getaway or a longer visit, Hotel Acacias de Vitacura promises a welcoming experience that leaves families feeling refreshed and eager to return.
Yes, Hotel Acacias de Vitacura has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Acacias de Vitacura.
No, Hotel Acacias de Vitacura doesn't allow dogs.
Yes, parking facilities are available at Hotel Acacias de Vitacura.