Hotel Gran Palace
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsHotel Gran Palace offers guests a memorable experience thanks to its central and convenient location in the heart of Santiago, providing easy access to cultural and historical attractions. This ideal setting, coupled with proximity to public transportation, makes it an attractive choice for both leisure and business travelers. The hotel shines particularly in its breakfast offerings, with a diverse and abundant buffet featuring sweet and savory options served in a scenic setting on the 11th floor. The excellent service from the staff further enhances the breakfast experience, making it a highlight for many guests.
The dining options, although somewhat limited in variety, maintain high standards with quality dishes and attentive service. Rooms at the Hotel Gran Palace are noted for their comfort and cleanliness, with spacious accommodations and comfortable beds being prominent features. However, some areas show signs of aging, and improvements could be made to modernize the facilities.
The exceptional service provided by the hotel staff is frequently praised, with their friendliness and willingness to assist contributing significantly to a positive guest experience. While the Wi-Fi service is mixed, offering stability in some areas but lacking in others, guests appreciate the overall cleanliness and comfort of the accommodations.
For families, the hotel is particularly accommodating, with rooms that can house larger groups and a well-served breakfast that adds to the convenience of family stays. Despite being marketed as a four-star establishment, some guests feel the hotel falls short of this rating, needing updates to meet these expectations.
Overall, Hotel Gran Palace is celebrated for its location, service, and breakfast excellence, offering good value for price and serving as a convenient base for exploring Santiago, though with room for improvement in certain areas to fully align with its four-star claims.
Categories
The dining options, although somewhat limited in variety, maintain high standards with quality dishes and attentive service. Rooms at the Hotel Gran Palace are noted for their comfort and cleanliness, with spacious accommodations and comfortable beds being prominent features. However, some areas show signs of aging, and improvements could be made to modernize the facilities.
The exceptional service provided by the hotel staff is frequently praised, with their friendliness and willingness to assist contributing significantly to a positive guest experience. While the Wi-Fi service is mixed, offering stability in some areas but lacking in others, guests appreciate the overall cleanliness and comfort of the accommodations.
For families, the hotel is particularly accommodating, with rooms that can house larger groups and a well-served breakfast that adds to the convenience of family stays. Despite being marketed as a four-star establishment, some guests feel the hotel falls short of this rating, needing updates to meet these expectations.
Overall, Hotel Gran Palace is celebrated for its location, service, and breakfast excellence, offering good value for price and serving as a convenient base for exploring Santiago, though with room for improvement in certain areas to fully align with its four-star claims.
Hotel near Nightlife Spots
Located in downtown Santiago, this hotel offers access to various nightlife options. While not directly in a nightlife district, its central location allows for easy transportation to areas like Bellavista and Lastarria.
Hotel near Ski Resorts
Family Friendly Hotel
Dog Friendly Hotel
4-Star Hotel
Guest Reviews
Hotel Gran Palace impresses with its stellar location in the heart of Santiago, offering guests easy access to numerous cultural and historic attractions. Nestled in the city's vibrant center, the hotel is close to landmarks like La Moneda Palace and Plaza de Armas, allowing for convenient exploration on foot. The peaceful pedestrian zone ensures a quiet retreat amid the bustling environment. Guests appreciate the proximity to public transportation, making it ideal for both leisure and business travelers. With friendly staff providing exceptional service, a delightful breakfast, and comfortable accommodations, the hotel offers excellent value. Despite occasional concerns about safety at night in the central area, the overall location is frequently praised for its accessibility to museums, restaurants, shopping centers, and currency exchange services. Offering a mix of convenience, comfort, and a welcoming atmosphere, Hotel Gran Palace serves as a prime base for those wishing to fully immerse themselves in Santiago's rich cultural tapestry.
Hotel Gran Palace offers an impressive breakfast experience that delights guests with its high standards and extensive variety. The breakfast is consistently described as very complete, with many reviews emphasizing its diversity and abundance. Guests can indulge in a buffet-style setting with an array of sweet and savory options, including fresh fruits, pastries, cakes, and warm dishes like beef soup. The breakfast is characterized by its quality and freshness, constantly replenished to ensure guests enjoy a satisfying meal.
The breakfast service extends over a long period, allowing guests to take their time and enjoy the offerings without rush. In terms of dietary preferences, there are options available, though some reviews mention a need for more variety for those with specific dietary restrictions, such as lactose intolerance or vegan preferences. Despite occasional critiques about repetition or portions, the overall consensus is that the breakfast remains a standout feature of the hotel experience.
The scenic location adds to the appeal, as breakfast is served on the 11th floor, where guests can enjoy picturesque views while dining. Friendly staff contributes to a pleasant atmosphere, and the thoughtful inclusion of snacks for early tour departures further enhances the guest experience. For many, the breakfast at Hotel Gran Palace is a highlight of their stay, earning high praise for its taste, variety, and vibrant environment.
Hotel Gran Palace offers a dining experience that stands out for its high-quality dishes and attentive staff, making it a desirable option for guests seeking convenience within the hotel premises. Dinner service is available with an accessible fixed menu that features good prices, contributing positively to the overall dining experience. The dining area is appreciated for maintaining high standards, particularly with its calculated pricing and the care shown by the restaurant staff.
However, there are some areas where improvement is suggested. The dinner menu has been noted for its limited variety, which might not cater to all tastes, especially given its location with limited external dining options at night. While dinner options are described as very good, there are mixed reviews regarding specific dishes, with some guests expressing dissatisfaction with certain meals like the chicken and fries. Additionally, service limitations, such as early closing times for ordering and other operational issues, have been pointed out.
Overall, Hotel Gran Palace offers a good quality dining experience for lunch and dinner, but greater variety and improved consistency across menu options would enhance guest satisfaction further.
Hotel Gran Palace offers a mixed experience when it comes to its rooms, with a notable emphasis on comfort and cleanliness. Guests often remark on the spaciousness of the accommodations, describing them as large, clean, and very comfortable. Many rooms come equipped with useful amenities like small kitchens and refrigerators, which have been appreciated by those staying longer or seeking convenience.
Comfortable beds are a frequent highlight, providing a restful sleep in the majority of the rooms. Additionally, the bathroom facilities tend to exceed expectations, offering spaciousness and adequate cleanliness.
However, some guests have noted that parts of the hotel show signs of aging and could benefit from modernization. While the rooms are generally clean and tidy, furniture and decor appear dated, giving a hint of past luxury that now feels worn. A few rooms suffer from maintenance issues such as dim lighting, loud air conditioning, and minor plumbing problems, which detract from the overall experience.
There are discrepancies in room size, with some guests feeling cramped in smaller units despite clean surroundings. Nonetheless, the charm of the hotel is evident with its relatively quiet rooms and spacious layouts, particularly appreciated for the airy feel and comfortable bedings.
Despite some challenges, the location is praised for being central and convenient, making it an attractive option for visitors seeking accessibility to nearby tourist sites.
Overall, while Hotel Gran Palace excels in providing spacious and comfortable accommodations, guests seeking modern facilities might find room for improvement in certain areas.
Hotel Gran Palace consistently receives praise for the comfort of its beds, with many travelers appreciating the restful experience they provide. Guests frequently highlight the spaciousness of the beds, often accompanied by quality bedding and plenty of pillows, contributing to a pleasant night's sleep. The double beds are generally well-received, although some mention the use of two mattresses which can affect overall comfort. While a few guests noted issues such as sagging, uneven mattresses, or beds that move due to wheels, these remarks appear less frequent. Some visitors have pointed out the age of the mattresses and occasional damp smells, which could use improvement. Despite a few mixed reviews regarding firmness preferences and occasional creaks, the majority find the accommodation satisfactory, underlining the hotel's commitment to offering comfortable and clean rooms.
Hotel Gran Palace stands out for its commendable cleanliness and comfort, frequently highlighted by guests as a key attribute. The hotel is consistently described as very clean, with tidy rooms and well-maintained facilities. Many visitors appreciate the comfortable beds and emphasize the cleanliness of both the rooms and common areas. Cleaning personnel are often praised for their friendliness and effectiveness, ensuring a pleasant and welcoming environment for guests. The hotel's location is also noted as advantageous, adding to the positive experience. Despite some references to the hotel's age and occasional lapses in cleaning, such as oversight with windows, the overall feedback leans heavily towards satisfaction with cleanliness and service. The staff's attentiveness and the comprehensive breakfast offered further enhance the stay, making Hotel Gran Palace a reliable choice for travelers valuing cleanliness and comfort.
Hotel Gran Palace consistently receives high praise for its staff, who are frequently described as friendly, attentive, and extremely helpful. Guests highlight the staff's willingness to go above and beyond to meet their needs and resolve any issues promptly. The reception team, in particular, earns commendable mentions for their professionalism and ability to communicate effectively in English. The dining staff also receive favorable reviews for their attentiveness and service during meals. Among the standout staff members, individuals like Mr. Arturo at reception and Vicente in the restaurant are noted for their exceptional hospitality. While a few reviews mention specific instances of less satisfactory service, the majority celebrate the kindness, politeness, and proactive nature of the hotel’s personnel, making them a significant factor in enhancing the overall guest experience.
Hotel Gran Palace presents a mixed bag when it comes to its Wi-Fi amenities. Some guests have found the Wi-Fi to be stable and fast enough, providing a satisfactory experience with excellent signal and speed. It supports basic needs such as browsing and the occasional streaming session when the network is cooperative. On a positive note, rooms generally have good air conditioning which pairs well with the available Wi-Fi for a comfortable stay.
However, the internet tends to be unreliable and slow, particularly in the rooms where the signal can be weak and sometimes completely absent. The service in the dining and ground floor areas is notably lacking, with some guests unable to connect at all in these locations. This inconsistency may pose challenges for those reliant on a seamless connection, notably affecting those who need to work or stream on the go. Additionally, the network being open and lacking security measures highlights a potential concern for tech-savvy travelers.
Overall, while Hotel Gran Palace offers some advantages in terms of Wi-Fi stability in certain areas, guests seeking high-speed and reliable internet might find it falls short during peak hours or in specific parts of the hotel.
Hotel Gran Palace provides a comfortable and convenient option for families visiting Santiago. The hotel's accommodations are well-suited to family needs, with the ability to house up to five guests in a single room, making it an excellent choice for larger families. Guests appreciate the well-served included breakfast, which adds to the overall ease of their stay. The hotel offers ideal space for those looking to explore the vibrant city, enabling families to move around seamlessly. Despite the unique layout with the reception located on the 10th floor, the overall experience is positive for family stays, especially for those visiting Santiago for both leisure and work purposes. The apartments are particularly noted for their comfort, making the hotel an apt choice for spending a night in the city with family.
Hotel Gran Palace presents a mixed experience, particularly when considering its advertised four-star status. While the hotel exhibits a certain charm reminiscent of its past and is reasonably priced, many travelers have noted discrepancies between its claimed rating and the actual offerings. The establishment is described as well-maintained despite its age, but there are consistent suggestions that it falls short of the expected standards for a four-star accommodation, with guests often likening it to a two-star facility due to its outdated infrastructure and need for renovation.
Despite its limitations, the hotel has received praise for its value in terms of price-quality ratio. Some guests regard it as a "great hotel" with "first-class service" and commend the overall quality relative to its charges. Yet, the lack of amenities typically expected in a higher-rated hotel, such as sound insulation and complimentary services, suggests it may not represent the luxurious experience some might anticipate from a four-star establishment.
Areas requiring attention include the hospitality and language proficiency of the staff, as well as room maintenance, with mentions of varied quality and specific issues such as toilet flush problems and delayed hot water. The surrounding area is noted for being somewhat dangerous, adding to the overall unfavorable impression for nighttime visitors.
Overall, while Hotel Gran Palace holds some positive attributes, from past charm to commendable service, the general consensus is that it requires significant improvements to meet the claims of a four-star hotel and justify its pricing compared to location alternatives.
Location Show Map
Location
Breakfast
The breakfast service extends over a long period, allowing guests to take their time and enjoy the offerings without rush. In terms of dietary preferences, there are options available, though some reviews mention a need for more variety for those with specific dietary restrictions, such as lactose intolerance or vegan preferences. Despite occasional critiques about repetition or portions, the overall consensus is that the breakfast remains a standout feature of the hotel experience.
The scenic location adds to the appeal, as breakfast is served on the 11th floor, where guests can enjoy picturesque views while dining. Friendly staff contributes to a pleasant atmosphere, and the thoughtful inclusion of snacks for early tour departures further enhances the guest experience. For many, the breakfast at Hotel Gran Palace is a highlight of their stay, earning high praise for its taste, variety, and vibrant environment.
Dinner
However, there are some areas where improvement is suggested. The dinner menu has been noted for its limited variety, which might not cater to all tastes, especially given its location with limited external dining options at night. While dinner options are described as very good, there are mixed reviews regarding specific dishes, with some guests expressing dissatisfaction with certain meals like the chicken and fries. Additionally, service limitations, such as early closing times for ordering and other operational issues, have been pointed out.
Overall, Hotel Gran Palace offers a good quality dining experience for lunch and dinner, but greater variety and improved consistency across menu options would enhance guest satisfaction further.
Rooms
Comfortable beds are a frequent highlight, providing a restful sleep in the majority of the rooms. Additionally, the bathroom facilities tend to exceed expectations, offering spaciousness and adequate cleanliness.
However, some guests have noted that parts of the hotel show signs of aging and could benefit from modernization. While the rooms are generally clean and tidy, furniture and decor appear dated, giving a hint of past luxury that now feels worn. A few rooms suffer from maintenance issues such as dim lighting, loud air conditioning, and minor plumbing problems, which detract from the overall experience.
There are discrepancies in room size, with some guests feeling cramped in smaller units despite clean surroundings. Nonetheless, the charm of the hotel is evident with its relatively quiet rooms and spacious layouts, particularly appreciated for the airy feel and comfortable bedings.
Despite some challenges, the location is praised for being central and convenient, making it an attractive option for visitors seeking accessibility to nearby tourist sites.
Overall, while Hotel Gran Palace excels in providing spacious and comfortable accommodations, guests seeking modern facilities might find room for improvement in certain areas.
Beds
Cleanliness
Staff
Wi-Fi
However, the internet tends to be unreliable and slow, particularly in the rooms where the signal can be weak and sometimes completely absent. The service in the dining and ground floor areas is notably lacking, with some guests unable to connect at all in these locations. This inconsistency may pose challenges for those reliant on a seamless connection, notably affecting those who need to work or stream on the go. Additionally, the network being open and lacking security measures highlights a potential concern for tech-savvy travelers.
Overall, while Hotel Gran Palace offers some advantages in terms of Wi-Fi stability in certain areas, guests seeking high-speed and reliable internet might find it falls short during peak hours or in specific parts of the hotel.
Family
4 Star
Despite its limitations, the hotel has received praise for its value in terms of price-quality ratio. Some guests regard it as a "great hotel" with "first-class service" and commend the overall quality relative to its charges. Yet, the lack of amenities typically expected in a higher-rated hotel, such as sound insulation and complimentary services, suggests it may not represent the luxurious experience some might anticipate from a four-star establishment.
Areas requiring attention include the hospitality and language proficiency of the staff, as well as room maintenance, with mentions of varied quality and specific issues such as toilet flush problems and delayed hot water. The surrounding area is noted for being somewhat dangerous, adding to the overall unfavorable impression for nighttime visitors.
Overall, while Hotel Gran Palace holds some positive attributes, from past charm to commendable service, the general consensus is that it requires significant improvements to meet the claims of a four-star hotel and justify its pricing compared to location alternatives.
No, Hotel Gran Palace doesn't have any pool.
No, a spa isn't available at Hotel Gran Palace.
Yes, Hotel Gran Palace welcomes dogs.
No, parking facilities aren't available at Hotel Gran Palace.
No, Hotel Gran Palace doesn't have a gym.
Location Show Map
More Options
