Santiago-33.39974400,
-70.58729800,
Avenida Américo Vespucio Norte 1597(Show on Map)
8.4
Very Good
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Summary of reviewsHyatt Place Santiago/Vitacura distinguishes itself as a premier destination for both leisure and business travelers, primarily due to its advantageous location and high-quality accommodations. Nestled in a tranquil and upscale neighborhood, the hotel offers convenient access to a variety of dining, shopping and essential services, enhancing guest comfort and convenience. Proximity to renowned areas such as Alonso de Córdova and the main shopping mall further solidifies its appeal, making it an excellent base for exploring Santiago.
The rooms at Hyatt Place Santiago/Vitacura receive widespread acclaim for their spaciousness, modern amenities and cleanliness. Guests frequently highlight the stunning mountain views, comfortable beds and well-organized layouts, contributing to a restful and luxurious stay. The staff are noted for their friendliness and attentiveness, particularly in maintaining the rooms in impeccable condition.
While the hotel’s breakfast is well-received for its variety and the helpfulness of its staff, some guests feel there is room for improvement in terms of offering more diverse and consistently high-quality options. Dinner experiences also receive mixed reviews; some guests enjoy the convenient late-night dining and scenic views, while others note limited menu variety and occasional slow service.
Family travelers find the hotel particularly accommodating with spacious rooms and amenities tailored for family needs. The family-friendly pool and gym are often praised, providing enjoyable experiences for both adults and children.
Despite minor critiques about the size and inconsistent maintenance of the pool, its heated feature and pleasant design are generally appreciated. The gym is well-equipped and maintained, though some guests suggest updates to certain equipment.
Parking at the hotel, while free and secure, poses challenges due to its separate location and limited spaces, causing inconvenience for guests, especially during bad weather or when transferring luggage.
Although the Wi-Fi service has faced criticism for its instability and poor connectivity, the overall quality of service and amenities at Hyatt Place Santiago/Vitacura remain strong points. Guests repeatedly commend the dedicated and friendly staff, contributing to the hotel's reputation for excellent customer service.
The hotel's location also offers vibrant nightlife options with numerous bars, pubs and restaurants nearby, making it suitable for guests looking to experience Santiago's evening entertainment.
In summary, Hyatt Place Santiago/Vitacura excels in providing comfortable, clean and spacious accommodations with a prime location and a friendly, attentive staff. While there are areas for improvement, such as the dining options, Wi-Fi reliability and parking logistics, the overall experience remains highly positive, making it a desirable choice for travelers visiting Santiago. Show more
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Categories
Hotel near Ski Resorts
Located on Avenida Américo Vespucio Norte in Vitacura, near the Kennedy area, this hotel offers relatively convenient access to the main routes heading towards the ski resorts.
Family Friendly Hotel
This hotel typically offers spacious rooms with separate living areas, ideal for families needing extra space. It includes amenities like free breakfast and a swimming pool. Some Hyatt Place hotels provide cribs and high chairs upon request.
Dog Friendly Hotel
Hyatt Place Santiago/Vitacura welcomes dogs up to 50 pounds (or two dogs with a combined weight of up to 75 pounds). The hotel's pet-friendly policy and convenient location make it a good choice for pet owners.
Hotel with Swimming Pool
This hotel offers spacious accommodations and excellent amenities, including a refreshing swimming pool, ensuring a comfortable and enjoyable stay.
Heated Pool Indoor Pool
Business Hotel
Hyatt Place Santiago/Vitacura offers flexible event space and meeting rooms. It provides 5 event spaces with natural lighting and a terrace with views of the Andes.
Hotel with Parking
This Hyatt Place hotel offers on-site parking for guests. The hotel's amenities cater to travelers, ensuring parking is standard.
EV charging stations
Hotel with Gym
Hyatt Place Santiago/Vitacura offers a fitness center equipped with cardio machines and free weights. The gym provides a convenient option for guests to stay active during their stay.
Hotel with EV Charging Stations
As a Hyatt property, it is likely to have EV charging stations, and it is a well-regarded hotel in a major city. Hyatt often provides EV charging as an amenity.
4-Star Hotel
Located in Vitacura, this hotel offers spacious rooms and modern amenities. It's well-suited for extended stays and business travelers. The hotel features a 24/7 dining area, a fitness center, and a swimming pool.
Hotel with Indoor Pool
Relevant to a search for hotels with indoor pools in the Santiago area, this hotel property is included. Specific indoor pool information, quality ranking, and confirmation of being located precisely in Puente Alto are not available from the provided data.
Hotel with Heated Pool
This hotel provides a heated indoor pool with impressive views of the mountains. The hotel also includes a 24-hour fitness center, offering a convenient and relaxing environment for guests.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Romantic Hotel
Hotel near Nightlife Spots
Accessible Hotel
Room Types
King Suite with Sofa Bed and ViewBeds: 1 king, 2 sofa beds.
Description: This spacious suite features a living room, a separate bedroom, 2 flat-screen TVs with satellite channels, a boardroom table and air conditioning.
Queen Suite with Two Queen Beds and ViewBeds: 2 queen, 2 sofa bed,
Description: This spacious suite features a living room, a separate bedroom, 2 flat-screen TVs with satellite channels, a boardroom table and air conditioning.
King Room with Sofa BedBed: 1 king, 1 sofa bed.
Description: This single occupancy room features a sofa bed, air conditioning, a flat-screen TV with satellite channels and a private bathroom.
Queen Room with Two Queen Beds and Sofa BedBeds: 2 queen, 1 sofa bed.
Description: This double occupancy room features air conditioning, a flat-screen TV with satellite channels and a private bathroom.
King Room with Sofa Bed and ViewBeds: 1 king, 1 sofa bed.
Description: This single occupancy room features air conditioning, a flat-screen TV with satellite channels, a private bathroom and view of the Andes Mountains.
Queen Room with Two Queen Beds and ViewBeds: 2 queen, 1 sofa bed.
Description: This double room occupancy features air conditioning, a flat-screen TV with satellite channels, a private bathroom and view of the Andes Mountains.
Guest Reviews
8.4
Very Good
Location
Hyatt Place Santiago/Vitacura enjoys widespread acclaim for its prime location. Nestled in a peaceful and upscale neighborhood, the hotel offers excellent accessibility to a variety of dining options, shopping centers and essential amenities like supermarkets and pharmacies. Guests frequently highlight the convenience of being close to renowned areas such as Alonso de Córdova and the main shopping mall, making it an ideal base for both leisure and business travelers. Despite being slightly distant from the city center, the tranquil setting and safety of the area are repeatedly praised. The hotel itself boasts comfortable, spacious rooms and impeccable facilities, complemented by a fantastic breakfast. With excellent connectivity to the airport and a multitude of restaurants and bars within walking distance, Hyatt Place Santiago/Vitacura stands out as a well-rounded choice that successfully combines comfort, convenience and serenity.
Breakfast
The breakfast experience at Hyatt Place Santiago/Vitacura receives mixed reviews from guests. Many visitors appreciated the variety, quality and abundance of the breakfast options, describing it as very varied, tasty and complete. The breakfast service is often praised for its friendly and helpful staff with some highlighting specific individuals who went above and beyond to assist guests. The fruit selection, fresh items and ability to order omelettes were positive points for many.
However, several guests felt that the breakfast could use more variety and improvement in terms of product quality and presentation. Complaints included a lack of gluten-free options, insufficient variety in fruit, cold and stale items and limited healthy alternatives. Some guests also noted that the breakfast did not meet the expectations for a hotel of this category, describing it as basic or not worth the price.
Overall, while the breakfast at Hyatt Place Santiago/Vitacura received commendations for its friendliness and completeness, there is room for improvement in terms of expanding options and maintaining consistency in the quality of food provided.
Dinner
The Hyatt Place Santiago/Vitacura offers an interesting dining experience with a mixed bag of reviews. On the positive side, guests highlight the convenience of having dinner available until late, which is ideal for those arriving after a long day of exploring Santiago. Some guests have enjoyed excellent food and appreciated the lovely views from the rooftop terrace and dining room, enhancing their dining experience.
Breakfast at the hotel receives praise for being delicious, though some guests suggest it could benefit from more variety and improvement in the quality of offerings. The breakfast manager's attentiveness also stands out as a positive aspect.
However, there are consistent comments on the limited variety in the restaurant's menu, which seems to affect both dinner and breakfast options. Some guests found the food bland, poorly cooked or not up to the expected standards with specific mentions of the chicken and other meats being tough and tasteless. There are also mentions of slow service and the need for the restaurant to extend its hours and improve its culinary techniques.
While the hotel provides a clean and safe environment with all COVID protocols in place, the general consensus suggests that the dining options could significantly improve to match the overall quality expected from a Hyatt establishment. The need for a wider selection of beers, snacks and a more comprehensive menu is evident throughout the feedback, while the pricing of the food also seems high given the level of culinary execution.
Rooms
Hyatt Place Santiago/Vitacura impresses with its rooms that consistently receive high praise from guests. The accommodations are often described as spacious, clean and very comfortable with stunning views of the mountains enhancing the overall experience. Many guests appreciate the large room sizes, making it suitable for families and groups. The suites, in particular, are noted for their luxurious feel and excellent amenities, including separate bathrooms and multiple TVs, providing added privacy.
The cleanliness of the rooms is frequently highlighted, ensuring a pleasant stay for all visitors. Modern decor and well-organized layouts add to the comfort and the beds receive specific mention for their comfort, contributing to restful nights. Guests also enjoy the additional features like good room service, though some note the service schedule could be extended.
Reviews mention room infrastructure as modern and functional with well-equipped spaces that meet most needs. There are occasional minor issues such as limited views from some rooms, inconsistent shower conditions and less-than-optimal sound insulation, but these do not overshadow the overall positive feedback.
In summary, rooms at Hyatt Place Santiago/Vitacura provide a comfortable, clean and spacious environment, complemented by modern amenities and impressive mountain views, making it a strong choice for travelers seeking a pleasant and restful stay.
Beds
Guests of the Hyatt Place Santiago/Vitacura consistently praise the comfort and quality of the beds. Many reviews highlight that the beds are very comfortable, super comfortable and even luxurious with some guests describing them as exquisite. The bedding quality also received accolades, emphasizing the use of quality sheets and clean, comfortable bed linens. The beds in the rooms are not only comfortable but also spacious with some mentioning king-size beds. The reviews also point out that the rooms overall offer a high level of comfort and coziness, adding to the positive experience. However, there are a few mentions of discomfort, specifically regarding the sofa bed and some very soft mattresses. Despite these few drawbacks, the consensus remains strongly positive, making the beds a standout feature of the hotel.
Cleanliness
The Hyatt Place Santiago/Vitacura boasts a commendable reputation for its cleanliness, consistently highlighted by guests in their reviews. Visitors frequently note the rooms as very clean and comfortable, often mentioning the spaciousness and modern design that contribute to a pleasant stay. The hotel's common areas are also praised for their tidiness. The cleaning staff receives accolades for their efficiency and friendliness, ensuring that rooms are kept in excellent condition daily.
Despite some minor remarks about areas for improvement—such as cleanliness in the pool and the occasional inconsistency in cleaning standards—the overall sentiment is positive. The hotel maintains a high standard of hygiene with areas like the breakfast room and public spaces being well-maintained. Guests appreciate the combination of good location, clean facilities and attentive service, making Hyatt Place Santiago/Vitacura a reliable choice for travelers seeking a clean and comfortable stay in the city.
Staff
The Hyatt Place Santiago/Vitacura has garnered substantial praise for its friendly, attentive and excellent staff service. Guests repeatedly emphasize the warmth and kindness of the employees, particularly highlighting the restaurant and reception staff for their congenial interactions. The housekeepers also receive commendation for their friendliness and accessibility, ensuring that rooms remained clean and well-maintained.
Customer service is often described as exceptional with many guests noting how staff members are very accommodating, polite and helpful. The quality of service provided by the reception staff is repeatedly acknowledged with guests experiencing efficient and courteous treatment. Some guests even remember specific staff members like Camila for their exceptional service and attention to detail.
While the majority of the feedback is positive, there are occasional mentions of inconsistent professionalism and unfriendly behavior at the reception. However, these instances seem to be exceptions rather than the rule, considering the overall positive sentiment towards the hotel staff.
Overall, the hotel's personnel are considered one of its strongest assets, contributing significantly to the guest experience with their exceptional service and friendly demeanor.
Wi-Fi
The Hyatt Place Santiago/Vitacura offers a range of excellent amenities and efficient service, making it a positive experience for many guests. However, there are consistent complaints about the Wi-Fi quality. While some guests have found the Wi-Fi signal to be great, the majority reported significant issues, particularly in the rooms and public areas. Problems ranged from unstable and poor connections to completely nonfunctional internet over multiple days. This can be particularly problematic for business travelers who may require reliable internet access. Some reviews noted limited Wi-Fi strength in specific locations, such as on the second floor and where the internet was bad or inconsistent. While the hotel's other services and amenities receive praise, the inconsistent and often unreliable Wi-Fi remains a critical point of concern that potential guests should consider.
Gym
The gym at Hyatt Place Santiago/Vitacura receives a mix of reviews from guests, generally leaning towards the positive side. Many guests appreciated the spacious and well-equipped facilities, emphasizing that the gym is very good and in perfect condition. It offers a wide range of equipment, making it quite complete for a hotel gym. The convenience of extended opening hours was also highlighted as a positive feature.
However, some guests felt that the gym did not meet their expectations and mentioned that certain equipment could be improved or updated. Despite these critiques, the gym is described as well-maintained and comfortable, contributing to an overall positive workout experience. The friendly staff and additional amenities, like the pool and terrace, further enhance the appeal of the fitness facilities at the hotel.
Pool
The pool at Hyatt Place Santiago/Vitacura garners mixed reviews with many guests appreciating its heated feature and beautiful design, often highlighting the pleasant temperature and aesthetic views from the pool area. The heating system generally meets expectations and offers a comfortable swim, making it an enjoyable experience, particularly for families with kids. The cleanliness and overall condition of the pool are praiseworthy, though inconsistencies in maintenance and occasional fluctuating temperatures are noted.
However, the pool's size is frequently mentioned as small, sometimes limiting its usability, especially during peak times or in the summer. Some guests noted that the pool area lacks lounge chairs and the need for better upkeep, citing days when the pool was not operational or needed cleaning. Issues such as green mold, broken tiles and unavailability of pool robes have been reported sporadically.
Overall, visitors find the pool to be a valuable amenity when well-maintained with its heating system and lovely views being particular highlights. Nonetheless, there are areas for improvement in terms of maintenance consistency and accommodating guest comfort.
Parking
When assessing the parking situation at Hyatt Place Santiago/Vitacura, several recurring themes emerge from guest feedback. The parking is a mixed bag with some positive aspects and various areas needing improvement.
Starting with the positives, there are notable mentions of free and secure parking, which many travelers find attractive. Indoor parking facilities provide a level of convenience and security, which is a plus for those concerned about car safety.
On the downside, the parking arrangement seems to be a source of frustration for many guests. The parking lot is located outside the hotel in a different building, often causing confusion and inconvenience, especially on rainy days. Guests frequently have to exit the hotel building and navigate multiple elevators to reach their vehicles, which complicates luggage transfers.
Several reviews point out that parking spaces are limited and finding a spot can be difficult. The signage within the parking area is unclear, making it challenging to navigate. Additionally, guests mention the need to remember to stamp their parking tickets and describe the overall parking facility as uncomfortable and tedious.
Despite these challenges, the parking is free, which somewhat mitigates the inconvenience. Overall, while the parking at Hyatt Place Santiago/Vitacura offers security and no extra cost, the logistical and navigational issues suggest room for significant improvement.
Family
The Hyatt Place Santiago/Vitacura stands out as a prime destination for families. Reviews consistently highlight its family-friendly atmosphere and accommodation options, making it an ideal choice for family travelers. Rooms are spacious and well-appointed with amenities such as double beds and sofa beds that comfortably accommodate both adults and children. Guests frequently mention the excellent family gym and the enjoyable family-friendly pool area, which their kids particularly loved.
The hotel provides thoughtful touches like cribs in rooms and a welcoming environment, ensuring a comfortable stay for guests with little ones. The staff receives commendation for their friendliness, especially towards children. Many guests have had pleasant family trips here, appreciating the convenience of a clean, spacious room and a good breakfast tailored to family groups.
Located within a peaceful and safe walking distance to attractions like Sky Costanera, the hotel is ideally situated for family excursions. Overall, the Hyatt Place Santiago/Vitacura excels in providing a superb experience for families, earning it repeated patronage from satisfied guests.
Nightlife
The Hyatt Place Santiago/Vitacura is well situated for those looking to experience Santiago's nightlife. Guests appreciate the variety of bars, pubs and restaurants within walking distance. The vicinity offers a vibrant nightlife scene with plenty of commercial areas hosting dining and drinking establishments. While the hotel's location is slightly distant from the subway station, the proximity to good nearby restaurants and the terrace enabled for a nightcap provide convenient alternatives for evening relaxation. However, some guests noted that the nightlife options nearby close early and found the overall area to offer nothing particularly special beyond its convenience.
4 Star
Hyatt Place Santiago/Vitacura generally receives positive feedback for being a commendable 4-star hotel with some guests even categorizing it among the best within this rating. Visitors particularly appreciate the excellent breakfast, which stands out as a highlight and is comparable to what other four-star establishments in the area offer. Guests acknowledge the hotel's value for its price category and the associated four-star amenities.
However, some reviews indicate that expectations for service and cleanliness sometimes fall short, suggesting that these aspects do not consistently meet the standard typically associated with such a rating. While the hotel is deemed good and delivers the essential experiences one would expect from a four-star hotel, it does not always match the luxury and renown some visitors might anticipate. Additionally, though breakfast is noted to be excellent, there are mentions of limited variety in the services provided, which might not fully justify the hotel's cost for some travelers.
Business
Hyatt Place Santiago/Vitacura stands out as a highly suitable option for business travelers. Nestled squarely within Santiago’s bustling business district, it’s geared towards business needs, making it ideal for those on a business trip. The hotel offers a range of business amenities, including a well-equipped business center and available conference rooms, allowing for effective work sessions and meetings.
The accommodation is functional and caters specifically to the needs of business men and women. The environment is very executive-like while still ensuring comfort for both business and pleasure. The fast breakfast service is convenient for those on a tight schedule and the hotel’s overall design is notably working friendly.
However, potential business guests should be aware of occasional issues with the internet, which might necessitate using a mobile hotspot. Despite this, the Hyatt Place Santiago/Vitacura remains a reliable option for quick work stays and business-related travel.
Heated Pool
The heated pool at Hyatt Place Santiago/Vitacura offers impressive views of the mountains, enhancing the swimming experience. Guests frequently praised the pool as very good and exceeding expectations. While the pool generally receives positive remarks, some visitors suggested that the temperature could be slightly warmer, noting it feels somewhat cold after some time inside. Despite this, the majority of feedback supports the pool as a notable feature of the hotel.
Indoor Pool
Hyatt Place Santiago/Vitacura features an inviting indoor pool that guests appreciate for its consistent heating. Many visitors have enjoyed the added comfort of a heated pool, making it an attractive option for those who prefer a warm swimming experience. The pool area is described as nice and clean, indicating a well-maintained environment. Families have found it particularly appealing with children enjoying easy poolside access. While the cleaning service for the pool is deemed average, the overall experience is positive, catering well to indoor pool enthusiasts. Additionally, rooms with a pool view offer great amenities and ample space, further enhancing the stay.
Dog Friendly
The Hyatt Place Santiago/Vitacura is recognized for its dog-friendly services and amenities. Guests appreciate the hotel's welcoming attitude towards pets, making it a good choice for those traveling with dogs. Special dog amenities are provided, enhancing the comfort of both pets and their owners. However, there is an additional cost for pet cleaning. It's important to note that while the hotel is accommodating to dogs, those seeking a quieter stay might want to consider the potential for noise from neighboring rooms with dogs. Overall, the hotel maintains a positive reputation as a pet-friendly destination, accommodating the needs of dog owners effectively.
Yes, Hyatt Place Santiago/Vitacura has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Hyatt Place Santiago/Vitacura.
Yes, Hyatt Place Santiago/Vitacura welcomes dogs.
Yes, parking facilities are available at Hyatt Place Santiago/Vitacura.